Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,077 total complaints in the last 3 years.
3,392 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Equifax on November 4 for the second time asking for an investigation into the reporting of inaccurate bankruptcies on my credit report. Equifax failed to conduct an investigation and they failed to respond within 30 days. I still haven't received the results of their investigation and the information from the courts is different from what Equifax is reporting.
Business Response
Date: 12/22/2022
EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: *********************, Case # ********

Dear *****************************:

Thank you for submitting ********************* complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently, I did an investigation on my credit report which caused severe depression upon me an found unverifiable, invalidated , inaccurate, and questionable items that were reporting on my credit report. i reported these items to your agency over 30 days ago to ensure that these items were reporting 100%correctly by the credit bureaus. In accordance with the Fair Credit Reporting Act, everything has to 100% accurate on my credit report and Under 15 U.S Code 1681a(b) and15 U.S Code 1681(5) these accounts are in violation of not reporting 100% accurate. The credit reporting agencies stated that these accounts previously disputed as being inaccurate were properly investigated and came back verified. ,However, how's this true when there are still inaccuracies on my report? As a consumer, I request to know the steps your agency took to inure these items were100% accurate under 15 U.S.C 1681(7)Method of verification Description of reinvestigation procedure. RESOLUTION: As a consumer by law my credit report must be 100% accurate immediately by the credit reporting agencies and or deleting the accounts listed in the previous dispute and also this letter The original complaint was filed on 11-16-22 .221116-9773460.
Customer Answer
Date: 12/22/2022
Tell To whom ever this may concern;

This complaint was not written by a third party. This complaint was was written by me with the law that is applicable to the complaint that I filed. If someone has filed a complaint with the law I mentioned it is only coincidental. Equifax is not abiding to the ******* that I mentioned in my complaint. The law that I referenced to Equifax Notice to furnishers of information: Obligations of Furnishers under the ***** The federal fair credit reporting act. *************************; Please advise on how to proceed from this point forward.

Thanks again for your assistance
***************************;why here...
Business Response
Date: 12/28/2022
EQUIFAX

12/28/2022

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On (10/05/2021). I filed a police report, requested a fraud alerts, and contacted the federal trade commission of fraud on my credit report. I also contacted(Equifax )through certified mail and the cfpb( consumer financial protection bureau. There are still fraudulent accounts being reported to my credit vm . I have hired a consumer attorney because(Equifax) refuses to remove fraudulent accounts, fraudulent addresses and fraudulent inquiries from my credit report. I am taking my claims to litigation against( Equifax) for negligence and continuing to report false inaccurate information on my credit.Please help me to delete these inaccurate information on my credit.
Business Response
Date: 12/22/2022
EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This agency is Reporting inaccurate and unverified information that is damaging my ability to get credit. I filed a dispute letter on 12/1/22. The dispute was closed and updated, but the information is still wrong and nothing was changed. Nothing was changed and all information is still incorrect as according to the attached letter sent on 12/01/22. *** also complained to the ***** Im requesting they provide all documentation on how they verified my complaint pursuant FCRA section 611). During disputes, agencies are required to verify with the original creditor and provide me with method of verification and documentation of the information given. If they cant provide this, per the attached letter, I want the inaccurate accounts be immediately deleted and the late payments updated to paid as agreed never late as stated by the Fair Credit Reporting Act. Laws being violated: Regarding charge offs 15 USC 1681a(2)(b); 2021 irs publication **** And regarding ***************** payments 15 USC 1681a(2)(a)(i); 15 USC ****b They are also now reporting a student loan which is not and never was mine. It just started reporting and they need to delete immediately PHEAA/Fed Loan (298177XXXXXXXXXXX)
Customer Answer
Date: 12/22/2022
Thats very odd because I typed this myself and filed it myself so that is impossible that it looks slimiar to another claim unless it is my own filed with another credit bureau. (I filed one for each bureau) Please review and move forward.
Business Response
Date: 12/28/2022
EQUIFAX

12/28/2022

*****************************
Better Business Bureau

RE: *********************, Case # ********

Dear *****************************:

Thank you for submitting ********************* complaint on 12/28/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 12/30/2022

Complaint: 18620925

I am rejecting this response because:
they are in violation of Federal law. This reply lacks merit and was lazy at best.

Under FCRA they are currently failing to follow proper debt dispute procedures, furnishing and reporting inaccurate information, and mixing data.

I am requesting a method of verification under the law, FCRA section 611, which states that consider reporting agencies must provide information on how they verified account information.

The information I am requesting is including and not limited to an investigators summary, information on the method used to verify the accounts, who they contacted, who spoke with, applicable dates and times, all documents backing up the verified data, documentation on payment history, balance details, and all records and data accosicated with the account including documents from the Original creditor.

This is requested for all disputed accounts and the student loan disputed.

Additionally, Reporting a collection with a balance due is inaccurate and should be deleted. a collection is a write off on the creditors half and treated as income by the *** when I file a **** forgiveness of debt to recognize it as income. According to FCRA, income is not reported on your credit report.

All of this data is different across the bureaus which is inaccurate reporting, a violation of FCRA, and a violation of my consumer rights under the law.

Refer to the first dispute letter for items disputed and reasons of inaccuracies and update according to the letter.

Sincerely,

*********************
Business Response
Date: 01/03/2023
EQUIFAX

01/03/2023

*****************************
Better Business Bureau

RE: *********************, Case # ********

Dear *****************************:

Thank you for submitting ********************* complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer. Please allow 30 days for the investigation to be completed.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/03/2023

Complaint: 18620925

I am rejecting this response because: I will consider this resolved once the investigation per FCRA is concluded, until then, the dispute is on-going.
Sincerely,

*********************
Initial Complaint
Date:12/21/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about Equifax I have sent a letter on 09/09/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Equifax so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.
Business Response
Date: 12/22/2022
EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: *****************, Case # ********

Dear *****************************:

Thank you for submitting ********************* complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****.******** RESOURCES ACCT#********* CREDIT MANAGEMENT ACCT #******** LVNV FUNDING LLC ACCT#************ PORTFOLIO RECOVERY ACCT#********* AD ASTRO RECOVERY ACCT#******* ************* ACCT #******* , has violated my rights.15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written mendelions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate
Business Response
Date: 12/22/2022

EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************,
Thank you for submitting ************************* complaint on 12/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

One of our most important responsibilities is protecting your personal information. Before we are able to assist you with your Equifax credit file we have to verify your identity and address. So that we can process your request and verify your identity, please send a minimum of one item from each category list below:

Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form

Current Address:
* Driver's license
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 12/22/2022
Here is my request document
Business Response
Date: 12/23/2022
EQUIFAX

12/23/2022

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 12/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/21/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am *************************** and I am writing because I have fraudulent inquiries on my credit report. I am a victim of identity theft as I am not the one who made those inquires. My ************************ report and the fraudulent accounts I need removed will be listed in this report. Please delete these fraudulent accounts as soon as possible. Thank you!
Business Response
Date: 12/22/2022
EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 12/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 12/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/21/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about Equifax bureau, I sent a letter on 09/10/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and mail so they can resolve this issue as soon as possible but have not responded to ANY of my requests. Please let me know the best option to resolve this issue with them. I look forward to hearing from you soon.
Business Response
Date: 12/22/2022

EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 12/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello im submitting this complaints in regards to my credit profile with Equifax. More so regarding the account with Macys Acct#******. Ive always prided myself on having a perfect payment history. I've never been late at all. However, Equifax is currently reporting a late payment for me on 03/2022. I've mailed letters and received no response at all regarding this matter. Im asking for a removal of the late payment ***** and a correction to my credit report.
Business Response
Date: 12/22/2022
EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: **********************, Case # ********

Dear *****************************:

Thank you for submitting ********************** complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. Please allow 7 to 10 business days to receive the results.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 12/28/2022

Complaint: 18621995

I am rejecting this response because: the company hasnt changed anything in the response above they stated that theyve corrected this matter. Yet based on my credit report pulled today their is still a 30 day ****** showing for 03/2022

Sincerely,

**********************
Business Response
Date: 12/29/2022
EQUIFAX

12/29/2022

*****************************
Better Business Bureau

RE: **********************, Case # ********

Dear *****************************:

Thank you for submitting ********************** complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is ******* ***********************, and Im writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of fraud and identity theft and I did not make this change. I now ask that the items be deleted to correct my credit report. I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************s Identity Theft Affidavit. Please delete these items as soon as possible! Based on, 15 U.S. Code 1681c2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible
Customer Answer
Date: 12/20/2022
Hello, yes I have filed this complaint myself. I did receieve help from a family member when completing my complaint. His name is ************************* but he doesn't run a business he just has prior knowledge with how to deal with such unfortunate situations like mine involving identity theft. However I am letting you know for certain that I myself *************************** did indeed file this complaint.
Business Response
Date: 12/21/2022
EQUIFAX

12/21/2022

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 12/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist

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