Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,077 total complaints in the last 3 years.
3,392 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2021, I disputed a Bankruptcy reporting on my Equifax Credit Reports. I disputed this item, which in turn they replied with a letter stating that the information was obtained from ***************** Bankruptcy Court *************************. I called the called the court house to confirm their response and they stated they DO NOT and DID NOT provide information like that to the credit bureaus and sent me a letter reinforcing that statement. I April of 2021 I sent a a second letter disputing the bankruptcy to Equifax confirming that the response was a fabrication and that they DID NOT receive the information from The ************* Bankruptcy Court *************************, along with the letter they courts sent me. More than a year later, I have yet to receive a response from the credit bureaus and the bankruptcy remains on my credit reports.
Customer Answer
Date: 12/27/2022
I did NOT have a 3rd party file for me. I filed the same complaint for three different agencies (Equifax, Experian and TransUnion), which may be what you are referring to.
Business Response
Date: 12/29/2022
EQUIFAX

12/29/2022

*****************************
Better Business Bureau

RE: ***********************, Case # ********

Dear *****************************:

Thank you for submitting ***********************' complaint on 12/23/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My personal information has been exposed & falsely misused in EQUIFAX Data Breach without my written *********** Would Like For The following inquiries stated in the *** report below to be removed from my credit report expeditiously.
Customer Answer
Date: 12/28/2022
"I have not supplied proof under the doctrine of estoppel by silence, ********** ****************** (Mo) **********, 719, I may presume that no proof of the alleged debt, nor therefore any such debt, in fact exists.
Business Response
Date: 12/29/2022
EQUIFAX

12/29/2022

*****************************
Better Business Bureau

RE: ***********************, Case # ********

Dear *****************************:

Thank you for submitting *********************** complaint on 12/23/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Before the expiration of the 5-business-day period beginning on the date on which a consumer reporting agency receives notice of a dispute from any consumer or a reseller in accordance with paragraph (1), the agency shall provide notification of the dispute to any person who provided any item of information in dispute, at the address and in the manner established with the person. The notice shall include all relevant information regarding the dispute that the agency has received from the consumer or reseller.
Customer Answer
Date: 12/27/2022
Hello Im ******************************** I file complaint on my behalf
Business Response
Date: 12/29/2022

EQUIFAX

12/29/2022

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 12/23/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

One of our most important responsibilities is protecting your personal information. Before we are able to assist you with your Equifax credit file we have to verify your identity and address. So that we can process your request and verify your identity, please send a minimum of one item from each category list below:

Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form

Current Address:
* Driver's license
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged monthly fees for a service I am not receiving from them. I was first charged a monthly charge in April.2021 but when trying to sign into the website after creating the account, it would not load my equifax report. I have spoke with Equifax on numerous occassions to get this technical issue resolved and the service cancelled. In February 2022 I was able to get it cancelled and they advised that once the cancellation had gone through, they would be submitting a request for refund and then I would also be able to create the account again in order to get the report but to give it some time. I was then told I could not get a refund unless I had an active account. So, in June 2022 I signed up again and immediately received the same technical error. When I login it asks me to pick a plan even though the plan has already been picked and I am charged every month. This issue is now still ongoing but this time, Equifax will not cancel the service. They say they need to escalate the matter to another team but this has been ongoing since June 17th, 2022. Because the monthly fee comes out of my bank account vs a credit card I am not able to stop the payment entirely. I want the service cancelled and I want Equifax to refund me the money I am owed for a service I have never received. The email they have provided me is not an actual email you get a response from, it's a response robot that tells me I need to call into the customer ********************** line to get support. On November.18th, 2022 I spoke with Consumer Protection BC who informed me they only deal wit disputes regarding Equifax reporting but that FCAC are the ones who would deal with this specific instance. I spoke with FCAC and they have advised since it's subscription related they cannot help. Any guidance or support would be greatly appreciated. I cannot afford to continue paying Equifax for this service and be without the money I have had to continuously pay them. Thank you for your time.
Customer Answer
Date: 12/27/2022
I personally wrote that complaint. Equifax still to this day is taking the monthly subscription.
I did not have a third party file on my behalf, I wrote it myself.
I can be contacted if anyone needs some clarification.
Business Response
Date: 01/23/2023
EQUIFAX

01/23/2023

*****************************
Better Business Bureau

RE: *********************, Case # ********

Dear *****************************:

Thank you for submitting ********************* complaint on 12/22/2022 through the BBB Complaint Portal. In their complaint, they indicated issues with MyEqufax.com. Please see below resolution response:
Dear *********************,
We have reviewed and considered the information you supplied per Better Business Bureau Complaint. In your complaint, you indicated that you were billed and charged after product cancellation. We have completed the review of your online account and we are pleased to advise you that the billing issues you experienced have been resolved. The Equifax Complete Premier product has been canceled and you will no longer be billed for this product.
Based on our review of your account and provided information, we have issued you a refund related to Equifax paid product in the amount of ****** CAD.
We hope this resolves your concerns. If you have any additional questions, you may call 1-888-EQUIFAX *************) or you may visit www.myequifax.com. With myEquifax, you can manage your security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally you can access free Equifax credit reports and other products. You may also obtain a free copy of your credit report on annualcreditreport.com.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/29/2023
Equifax has issued the refund of $144.65 however the full amount that has been charged from my account is a total of $416.00 without any access to the services. I will not be satisfied with the resolution until I receive another refund of $271.35 which is the outstanding amount owed to me from Equifax. This doesn't factor in the hours of time and months of communication with Equifax. I just want the money that's owed to me returned and proof that the service has been cancelled and I will not be getting charged again in February as I have been charged this month (January 2023).

I would like to know what date Equifax is stating they cancelled the service as I was just charged again on January.16th, 2023.

The charges date back to April.12th, 2021. I am more than happy to provide screenshots of bank statements showing every charge or document every date they have charged me.

Thank you,
*********************
Business Response
Date: 02/01/2023
We have reviewed and considered the rebuttal supplied per Better Business Bureau Complaint. In your complaint, you indicated that you were charged for an inaccessible product.

Based on our review of your account, there were no reported account issues prior to June 15, 2022. Cancellation was submitted June 15, 2022 . Technical issues associated with the billing for the Equifax complete Premier product were resolved and billing disabled on 01/19/2023. You will no longer be billed for this product.

You have been refunded product subscription charges for the months of June 2022 thru January 2023 totaling ****** CAD. Unfortunately, you are not eligible for any additional refunds.

We hope this resolves your concerns. If you have any additional questions, you may call 1-888-EQUIFAX *************) or you may visit www.myequifax.com. With myEquifax, you can manage your security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally you can access free Equifax credit reports and other products. You may also obtain a free copy of your credit report on annualcreditreport.com.
Customer Answer
Date: 02/01/2023
As previously stated, we are dealing with two different subscriptions. The June 2022 was the second issue and I agree you have refunded SOME of that amount. However, you're stating I was refunded in full but thats not the case. In your response to BBB you have stated I was refunded $144.65 but i was in fact only refunded $143.95. The total charges that I should have been refunded from June 2022 to Jan 2023 is actually $167.60. I have attached my bank records to prove these charges as there seems to be confusion on your end with the numbers. That would mean, from June 2022 to Jan 2023 I am still owed $23.65.

The other issue you haven't dealt with is the subscription that began billing on March.11th,2021 and was billed a total of $211.45 between March 2021 and January 2022.

If you take a look at your system and calls recorded for quality assurance you will see that I did contact Equifax numerous times in 2021 to attempt to resolve the login issues and that was unsuccessful until a final cancelation finally went through in Jan of 2022.

This is not a resolved matter as you have not refunded the money for a service that was never provided to me.

The outstanding balance now that I have tallied up the refunds that have come is $235.10. This is the total of $211.45 and $23.65.
Business Response
Date: 02/27/2023
EQUIFAX

02/27/2023

*****************************
Better Business Bureau

RE *********************, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 12/22/2022 through the BBB Complaint Portal. In their complaint, they indicated issues with MyEqufax.com. Please see below resolution response:
We have reviewed and considered the rebuttal supplied per Better Business Bureau Complaint.
Based on further review of your account, your account will be refunded an additional ****** CAD for the months of July 2021 thru Feb 2022. This refund reflects the time your account was inaccessible post product migration.
It has been a pleasure to assist you and please don't hesitate to contact us in case you have any further questions or concerns.
We sincerely apologize for any inconvenience this issue may have caused.
Thank you for contacting Equifax,
Equifax Consumer Care Team
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit
reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/22/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In accordance with the Fair Credit reporting act. The List of Accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC **** SELFBILLS U2297** AUSTINCAPBK ********** CHLD SUPP VA ******* NAVY FCU **********, ******* LVNV FUNDING LLC **************** *** AUTO CR ********** PORTFOLIO RC 51************** SOUTHWEST RECOVERY SER SWRS8**** NATIONAL RECOVERY AGEN ******** SELFINC/LEAD D0000000067742****, CRD0000000067742**** PORTFOLIO CAPIT-************** CHILDSUPPORT ********** *********** ************ FST PREMIER **************** WEBBNK/FHUT **************** SBNASELFLNDR ******** 15 USC **** section 602 (a)(4) - I have rights to privacy. 15 USC **** Section 604 (a)(2) - states that a consumer reporting agency cannot furnish a credit report without written consent from the consumer. 15 USC ****c (a)(5) - states that no consumer reporting agency may make any consumer report containing the following items of information... Any other adverse information, other than records of conviction of crimes which antedates the report by more than 7 years. 15 USC ****s-2 (a)(1) - A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.I have reached out to them several times to resolve this issue and they have only ignored my requests. Resolution attempts range from mail sent, to online complaints and even phone calls.
Customer Answer
Date: 12/22/2022
Hi yes I did submit this complaint. The company's name is Equifax. The headquarters address is ***************************************************************. Phone number is ************.
Business Response
Date: 12/28/2022
EQUIFAX

12/28/2022

*****************************
Better Business Bureau

RE: *****************************, Case # ********

Dear *****************************:

Thank you for submitting ***************************** complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 12/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is *********************, I am writing to delete the following information in my file. Based on 15 U.S Code ****b- Permissible purposes of consumer (a) in general subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following and no other: (2) In accordance with the written instruction of the consumer to whom it relates. I NEVER GAVE ANY CONSUMER REPORTING AGENCY PERMISSION WRITTEN CONSENT TO REPORT ANYTHING ON MY CONSUMER FILE WHICH VIOLATES MY RIGHTS AS A FEDERAL PROTECTED CONSUMER NO CONSENT IS IDENTITY THEFT. IM DEMANDING THESE BE DELETED IMMEDIATELY.
Customer Answer
Date: 12/23/2022
I am sending these on behalf of myself. I am not working with a third party nor any entity.
Business Response
Date: 12/28/2022
EQUIFAX

12/28/2022

*****************************
Better Business Bureau

RE: *********************, Case #********

Dear *****************************:

Thank you for submitting ********************* complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was shocked when I reviewed my credit report and found late payments on the below accounts DPT *************************** ***********, DPT *************************** ***********, I am unsure how this happened; I made my payments when I received my statements. My only thought is that my monthly statement did not get to me.
Business Response
Date: 12/22/2022
EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: ****************************************, Case # ********

Dear *****************************:

Thank you for submitting **************************************** complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm submitting a complaint about the Equifax bureau for reporting fraudulent information on my credit report and failing to address all the disputes I've submitted, I sent them all documents required to proof my request including my personal documents and data breach but I feel my request is being ignored or not properly handled.I have attempted to contact Equifax so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests, they just send me the same template letter without even checking on my case. Please let me know what is the best option to resolve this issue with them. I look forward to hearingfromyousoon.
Business Response
Date: 12/22/2022
EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: *******************, Case # ********

Dear *****************************:

Thank you for submitting ******************* complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. Please allow **** business days to receive results.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are several accounts currently reporting on my credit report which are reporting incorrectly and hurting my credit score.Best buy is reporting late August September October 2020 that information is not correct asking for it to be deleted.Jpm Reporting late on 2016 that information is not correct requesting deletion.JPM Reporting late July and Agust 2020 that information is not correct requesting deletion.Jpm reporting a balance of **** I requested validation of this account none was sent fraud account delete this.Brandsmart Reporting 30 days late 1 time 60 days late 1 time 90 days late 4 times. I was never late in the account delete this.Ally financial shows a balance of **** and a charge off. This is incorrect how can a charge off have a balance delete this.Setf shows as 1 time 90 days late this is incorrect delete this.Setf show a balance of ****** and a charge off. This is incorrect how can a charge off have a balance delete this.Macy shows a balance of **** this is incorrect the balance has been paid also the times that is showing as late are also incorrect there has not been any late payments on this account.Bank of America the times that is reflecting late which are 30 days late 1 time 60 days late 1 time and 90 days late 4 times are incorrect never been late on account please delete this Wf matress showing a balance of 312 and a charge off this is incorrect how can a charge off have a balance please delete this also. Looking forward to receiving my new credit report with the incorrect information deleted.
Business Response
Date: 12/22/2022
EQUIFAX

12/22/2022

*****************************
Better Business Bureau

RE: ******** *******************************, Case 18623115

Dear *****************************:

Thank you for submitting ******** ******************************* complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 03/07/2023

Complaint: 18623115

I am rejecting this response because:
I reject the business correspondence the *** chase account was open under my name as well as Credit ******** I never had either of those 2 accounts I can attach an FTC report here if required

Sincerely,

******** *******************************
Business Response
Date: 03/10/2023
EQUIFAX

03/10/2023

*****************************
Better Business Bureau

RE: ******** *******************************, Case #********

Dear *****************************:

Thank you for submitting ******** ********************************* complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer. Please allow 30 days for the investigation to be completed .
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After printing my credit report in the attempt to improve my credit, I sent a letter on 11/15/22 asking Equifax to check two accounts on my credit report for errors that I noticed. I followed up on 11/25/22 with incorrect addresses, names and employer information asking Equifax to correct and remove all inaccurate information per the Fair Credit Reporting Act. I received a reply from Equifax on 12/11/22 stating that their investigation was complete and information was updated. I printed another credit report on 12/17/22 and saw many errors still not corrected. Equifax has violated several laws under the **** 15 USC **** for not correcting this information within 30 days and have not deleted the accounts as asked.
Customer Answer
Date: 12/22/2022
I personally filed the complaint with no third party involved.
Business Response
Date: 12/28/2022
EQUIFAX

12/28/2022

*****************************
Better Business Bureau

RE: ***************************, Case #********

Dear *****************************:

Thank you for submitting *************************** complaint on 12/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist

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