Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,008 total complaints in the last 3 years.
3,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to remove two illegally reported, now paid collections from JPMCB on my Equifax credit report for months now. ****************************** refuse to remove it and keeps saying it is verified. How are they verified as belonging to me if they are business accounts and there's no documents of me agreeing to personally guarantee or be held responsible? No such documentation exists! They do not have any documents, nor did Equifax care to acknowledge that I asked for documents proving how they verified the accounts. They are both stating verified and are still on my report. I have filed a dispute with all bureaus several times, filed a complaint with the ***** FTC, and the Attorney General and Equifax still comes back as they only report what the company reports back to them. It is completely illegal to continue to report this on my report without my approval and without sufficient proof of validation. I know my rights as a consumer, and this is illegal! I will continue to pursue litigation for removal and Equifax should be fined the standard fine for each and every consumer violation they are breaking! Since I have tried everything, and they continue to report inaccurate information that does not belong to me on my report, the next step is litigation. I will have a lawyer on this case as soon as the next dispute result comes back to me stating that they will not remove the accounts from my personal report. These paid settled accounts have been settled & paid by the business bank accounts and still Equifax still continues to report them on my personal credit report! This is UNFAIR! I have sent in all identification paperwork and still they are not doing their job in protecting consumers rights. There's a reason that there are consumer laws written to protect us from being taken advantage of! Equifax is taking advantage of their position and bullying a consumer, but I will continue to let them know that I am well aware of each and every violation they are breaking!
Business Response
Date: 08/29/2022
EQUIFAX

8/29/2022

***********************
Better Business Bureau

RE: *****************************, Case #********

Dear **************:
Thank you for submitting ******************************* complaint on 8/25/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. Please allow 7 to 10 business days for delivery.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 08/29/2022

Complaint: 17766385

I am rejecting this response because:
JPMCB sent me a letter stating that the account is considered valid due to a settlement. I have sent BBB & EQUIFAX a copy of this letter that was addressed to the business name ************** LLC, and also the settlement letters that showed the payments coming from the business bank account as well. This is not a personal account nor should it be attached to me personally. I did not agree to this attachment or responsibility. Both accounts are completely business account and were settled with the business bank account and the settlement letters do not have ***************************** on them. Why is this reported on my personal credit report? It is a business account only. There has not been any proof of contract or signature of my agreeing to be personally liable.
I will be taking legal action. EQUIFAX & JPMCB are in violation of 15 USC 1692d(4) for debt parking and 18 USC 1028A for aggravated identity they for furnishing these alleged debts to my consumer report and continuously stating that they are valid after the business has already settled both accounts.
Sincerely,

*****************************
Business Response
Date: 08/31/2022
EQUIFAX

8/31/2022

***********************
Better Business Bureau

RE: *****************************, Case #********

Dear **************:
Thank you for submitting ******************************* rebuttal complaint on 8/29/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made several attempts to have this company resolve my issue. I informed them that there were inaccuracies and fraudulent activity on my credit report and that it was to be removed if there was no proof that these inaccuracies and fraudulent accounts were mine. The timeframe that is allotted to them to complete their investigation has expired. They keep reinstating the disputes to reset their investigation time. They are allowing fraudulent and inaccurate accounts to remain and report to my consumer profile. This company has violated my consumer right according to FCRA laws. This has been an ongoing issue with Equifax since ****************************************** my credit and financial well-being.
Business Response
Date: 08/29/2022
EQUIFAX

8/29/2022

***********************;
Better Business Bureau

RE: *****************************, Case #*********

Dear ***********************:
Thank you for submitting ************************ complaint on 8/24/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers additional concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill. Please submit documents in pdf format.

If they have any additional questions, they *** call ************** or they *** visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/10/2022 **************** ********************************************************** Equifax **************************************** ATTN: DISPUTE/CLIENT RESOLUTION SPECIALIST RE: COLLECTIONS ACCOUNT Please be advised that as of 08/10/2022 as listed on my most recently reviewed consumer report, there are unverified accounts listed. As a reference, please see the below accounts in question:**************** I want to be explicitly clear with my request. I am not requesting validation of debt; instead, I am requesting verification of the debt. It has become increasingly clear that you are being willfully negligent in rectifying my affairs. Over the past year, I have made subsequent attempts to have these accounts reasonably investigated in accordance with both the Fair Credit Reporting Act and Fair Debt Collection Practice Act.Starting 30 days from the day you receive this letter; I am demanding you furnish the supporting documents and PROBABLE evidence that I have any obligation to the above-mentioned accounts. If you are unable to produce said requirements within the generously allotted threshold, by federal law you are required to remove the accounts from my consumer report without prejudice.Warm Regards,Fleetwood: Anisaa-Shaka Without prejudice, all natural inalienable rights reserved.
Business Response
Date: 08/29/2022
EQUIFAX

8/29/2022

***********************
Better Business Bureau

RE: **************** Case #********

Dear **************:
Thank you for submitting ***************** complaint on 8/24/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since August 8th I've been attempting to have account # ********* a collection that was paid off on June 2nd and I will attach the receipt, removed not disputed. I am in the process of trying to buy a home and this is preventing me from receiving my approval letter. August 8th and August 16th I faxed my license, check stub and a receipt to ********************** to prove that the account was paid off. MCA the collection agency attempted twice in June to have the account removed and there was an system error on Equifax's end. I was told by my lender not to file a dispute because it could impact my credit score and that is exactly what equifax did after I explained everything to company and a few of its supervisors. As of today MCA representative ******** has said twice that Equifax has not sent them any kind of investigation etc. This bureau is pure trash and are not here to help the consumer in any way, shape or form. I need this account removed whereas I need to buy a home before I end up homeless and with a lawsuit against someone.
Business Response
Date: 08/25/2022
EQUIFAX

8/25/2022

***********************
Better Business Bureau

RE: **************************************, Case #********

Dear **************:
Thank you for submitting *****************************-Kings complaint on 8/23/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 08/25/2022

Complaint: 17759123

I am rejecting this response because:

Sincerely,

**************************************
Business Response
Date: 08/29/2022
EQUIFAX

8/29/2022

***********************
Better Business Bureau

RE: **************************************, Case #********

Dear **************:
Thank you for submitting *****************************-Kings complaint on 8/23/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. Please allow 7 to 10 business days for delivery.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 08/29/2022

Complaint: 17759123

I am rejecting this response because:
It had now been 2 weeks and MCA is still saying they have not received anything from Equifax and theyve attempted to contact equifax as a courtesy to me and the sensitivity of the situation. The supervisor at equifax by the name of Perl informed me on the 16th that it would only take 3 to 5 days for completion.

Sincerely,

**************************************
Business Response
Date: 08/31/2022
EQUIFAX

8/31/2022

***********************
Better Business Bureau

RE: **************************************, Case #********

Dear **************:
Thank you for submitting *****************************-Kings rebuttal complaint on 8/29/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. The disputed collection account has been deleted from the consumer's account.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 08/31/2022

Complaint: 17759123

I am rejecting this response because:

Sincerely,
I am not seeing a different response. This is the same exact response from a few days ago. Am I missing something? How much longer does this need to take? Have my documents been processed that were faxed to Equifax? Why is MCA still as of August 31st reporting that they have not received anything from Equifax?

**************************************
Initial Complaint
Date:08/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my response to Equifax reinvestigation results both January 28, May 16, 2022. Both results are reporting the same inaccurate and incomplete information that led to both disputes.Equifax has NOT done a reasonable investigation on ANY of my disputes AND, YOU have violated my consumer protected rights. I have NO contract with the debt collectors *********************** (****), Southwest Credit Sysm (****) and Nationwide Recovery ( 2355)15 U.S. Code ****i - Procedure in case of disputed accuracy (5) Treatment of inaccurate or unverifiable information-(A) In general If, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall(i) promptly delete that item of information from the file of the consumer, Also the law says in sub chapter (B) Requirements relating to reinsertion of previously deleted material-(i) Certification of accuracy of information If any information is deleted from a consumers file pursuant to subparagraph (A), the information may not be reinserted in the file by the consumer reporting agency unless the person who furnishes the information certifies that the information is complete and accurate.(ii) Notice to consumer If any information that has been deleted from a consumers file pursuant to subparagraph (A) is reinserted in the file, the consumer reporting agency shall notify the consumer of the reinsertion in writing not later than 5 business days after the reinsertion.Equifax HAS NOT provided me with ANY NOTICE OF REINSERTION of these REAGE ACCOUNTS. This is clearly a VIOLATION of FCRA.Delete these Reage, erroneous, inaccurate and incomplete accounts immediately from my consumer file. I have uploaded my documents
Business Response
Date: 08/25/2022
EQUIFAX

8/25/2022

***********************
Better Business Bureau

RE: *****************************, Case #********

Dear **************:
Thank you for submitting ******************************* complaint on 8/24/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/23/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are several accounts that appear on my credit report that are associated with ************** I have disputed the accounts with Equifax, Experian, and TransUnion and all of the accounts were verified as reporting accurately. I reached out to ************* and asked how they were able to validate accounts that are reporting differently to all 3 credit bureaus. ************* assured me that the accounts were corrected and reporting correctly. I have requested that ************* validate the information that they're providing to the credit bureaus and they have failed to do so. The accounts continue to report - with errors - and ************* has become unresponsive.

************* has failed to: 1. Properly report accounts to Experian, TransUnion, Equifax 2. Truthfully respond to disputes filed with Experian, TransUnion, and Equifax 3. Timely respond to, or even acknowledge, my request for validation sent by mail, e-mail, and secure message center 4. Respond to my 623 letter 5. Dispute the accounts after they were repeatedly notified that they failed to do 1-4

************* should, in accordance with FCRA, delete all involved accounts because they have failed to report true information.
Business Response
Date: 08/24/2022
EQUIFAX

8/24/2022

***********************;
Better Business Bureau

RE:***********************, Case #********

Dear ***********************:
Thank you for submitting ****************** complaint on 8/23/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill. Please submit documents in pdf format.

If they have any additional questions, they *** call ************** or they *** visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have attached the requested identification.

Sincerely,

***********************
Initial Complaint
Date:08/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to have my credit report corrected for over a year now. I have provided all of the federal laws and the required documentation, to the creditor and the credit bureaus. The law clearly states that the report must be ********************** the items must be removed from the report. After requesting several investigations. Each bureau and the creditors, responded the the accounts were validated and the information is correct. I have attach my credit report. All 3 bureaus side by side and did a markup of the errors. There are over 67 errors, between 3 accounts. How can each bureau do a investigation and come back with the finding that everything is correct. When none of the information does not match between the 3 bureaus, not just several items but over 90 percent of the information. if a investigation was actually completed, then it would verify that black and white on their reporting platform. That I have no control over, the information report is proof positive of my claims/ See attachment
Business Response
Date: 08/24/2022
EQUIFAX

8/24/2022

***********************
Better Business Bureau

RE: *******************************, Case #********

Dear **************:
Thank you for submitting Olabisi Ogunlades complaint on 8/22/2022 through the BBB Complaint Portal.In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that a review of the information was completed. The results were sent directly to the consumer.
In order to update the consumers name please, provide a legible photocopy of a valid document that shows your name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Current valid social security card, Driver's license.
If they have any additional questions, they *** call ************** or they *** visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I have been having some issues with accounts on my credit report that I don't recognize as my own. I have already filed an *** report with the ************************ and sent it to Equifax, as well as making a complaint to the Consumer Financial Protection Bureau. Regarding these fraudulent accounts and yet they still remain on my credit report. This situation has been causing me a lot of stress because I don't understand why Equifax has not removed this information from my credit report I am making this complaint in hopes that all fraudulent information be removed from my credit report immediately, I am again requesting that these accounts I have listed in my letter attached to this complaint as well as the *** report be removed as soon as possible thank you.
Business Response
Date: 08/25/2022
EQUIFAX

8/25/2022

***********************
Better Business Bureau

RE: *************************** , Case #********

Dear **************:
Thank you for submitting ********************* complaint on 8/22/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband died 6/18/22. I have been trying to close his credit bureau account since shorty after he died. Equifax has been a nightmare. I have literally sent the same information 3x. I have sent 2 death certificates( original & a copy) I have sent all the ** ********************** they have requested. I just received a 4th letter requesting the same information, that has already been sent. Under ** law, with no will, I as his spouse I become the authorized person to address his matters It seems never ending. Anything you can do will be a great help
Business Response
Date: 08/24/2022
EQUIFAX

8/24/2022

***********************;
Better Business Bureau

RE: *********************, Case #********

Dear ***********************:
Thank you for submitting ***** Appets complaint on 8/22/2022 through the BBB Complaint Portal. In their complaint, they indicated that they have been trying to close their spouses file and place a death notice.

In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your and your spouses name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Death Notice, Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill. Please submit documents in pdf format.

If they have any additional questions, they *** call ************** or they *** visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 08/24/2022
I have already sent Equifax a copy of my husband's SS card on both sides(per their request), with a copy of my driver license. As well as multiple copies of his death certificate ( an original and a copy}. This is why I made the complaint originally: their request for the same information is never ending. I have sent these items in the mail, because I don't know how to put them in the computer. What do you suggest I do? Thanks
Business Response
Date: 08/29/2022
EQUIFAX

8/29/2022

***********************;
Better Business Bureau

RE: *********************, Case #********

Dear ***********************:
Thank you for submitting ***** Appets rebuttal complaint through the BBB Complaint Portal. In their complaint, they indicated that they have been trying to close their spouses file and place a death notice.

In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your and your spouses name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Death Notice, Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill. Please submit documents in pdf format.

It is not mandatory to provide the requested information. However without it, we will not be able to assist the consumer with their concerns.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 08/29/2022
Can't send an attachment- don't know how. Tomorrow I will make copies of bank statement, tax payment on the house and Letter fro a different bank stating the mortgage is paid. I have already sent 2 copies of the death certificate, a copy of his social security card, and a copy of my driver license- I will not be sending them again. Do you believe this will be adequate for them? Any chance you can get them to freeze the account?
Business Response
Date: 08/31/2022
EQUIFAX

8/31/2022

***********************;
Better Business Bureau

RE: *********************, Case #********

Dear ***********************:
Thank you for submitting ***** Appets rebuttal complaint through the BBB Complaint Portal. In their complaint, they indicated that they have been trying to close their spouses file and place a death notice.

In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your and your spouses name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Death Notice, Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill. Please submit documents in pdf format.
We will need a copy of your spouse's death certificate and complete social security number.
If the consumer is unable to attach their documents in the ** portal, they *** mail them in. Please return this letter along with the requested information to Equifax Information Services LLC ************************************ 30374.

It is not mandatory to provide the requested information. However without it, we will not be able to assist the consumer with their concerns.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 08/31/2022

Complaint: 17754006

I am rejecting this response because:

Sincerely,

*********************
Business Response
Date: 09/01/2022
EQUIFAX
9/1/2022

***********************;
Better Business Bureau
RE: *********************, Case #********

Dear ***********************:
Thank you for submitting ***** Appets rebuttal complaint through the BBB Complaint Portal. In their complaint, they indicated that they have been trying to close their spouses file and place a death notice.
It is not mandatory to provide the previously requested information. However without it, we will not be able to assist the consumer with their concerns.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations Specialist

Customer Answer
Date: 09/03/2022

Complaint: 17754006

I am rejecting this response because:

Sincerely,

*********************
I sent equifax a certified letter with information which should settle the case, and close my husband's file. let me know when you hear something
Thanks,
*****
Business Response
Date: 09/12/2022
EQUIFAX

September 12, 2022

***********************
Better Business Bureau

RE: *********************, Case # ********

Dear **************:

Thank you for submitting *************** complaint on 08/22/22 through the BBB Complaint Portal. In
Equifax understands that there can be a lot to consider following the death of a loved one. Notifying any one of the three credit bureaus -- Equifax, Experian, and TransUnion -- allows the individual's credit report to be updated with a deceased notice, which may help prevent theft of their identity. When one bureau adds a deceased notice to the person's credit file, it will notify the other two, eliminating the need for you to contact all three credit bureaus.
If you are the spouse of the deceased person or a representative legally authorized to act on the person's behalf, you can ask to have a deceased notice placed on a loved one's Equifax credit report by mailing in a copy of the death certificate along with the following information about the deceased:
Legal name
Social Security number
Date of birth
Date of death
Please also include your name, your mailing address to send final confirmation and a copy of your identification, such as a driver's license or other government-issued identification.If you are not the spouse of the deceased, you will also need to include court documents authorizing you to legally act on their behalf.
Mail the required information to:
Equifax Information Services LLC
P.O. *************************************************** they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 09/12/2022

Complaint: 17754006

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:08/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I settled a debt with CCS Collections in March and they sent a letter of removal in April for it to be removed from my credit file. It was never removed and as of **** is still showing the original balance of $140. Ive disputed it several times and it hasnt been removed still.
Business Response
Date: 08/23/2022
EQUIFAX

August 23, 2022

***********************
Better Business Bureau

RE: *********************, Case # ********

Dear **************:

Thank you for submitting *********************** complaint on 8/22/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist

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