Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,008 total complaints in the last 3 years.
3,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company refuse to remove this off my account. They have a responsibly to prove that this is me. This is not my account; this account was opened using my identity and that is identity theft. Aso, remove all the addresses that are not mine used for fraud activity. I own 2 properties have lived at the same property from 2009. Remove all the names that were used to comment the fraud.
Business Response
Date: 09/01/2022
EQUIFAX

September 1, 2022

***********************
Better Business Bureau

RE: *************************************, Case #********

Dear **************:

Thank you for submitting ******************************************; complaint on 09/01/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for another credit card and was told that Equifax information did not match what I submitted. The card was not issued due to incorrect Equifax information. I have tried online and by phone without success.
Business Response
Date: 09/01/2022

EQUIFAX

9/1/2022
***********************
Better Business Bureau

RE: *****************, Case ID: ********

Dear **************:

Thank you for submitting ************** complaint, dated 8/31/2022.
Please advise the consumer that there were no discrepancies in their file.
A copy of the Equifax credit file has been sent directly to the consumer. Please allow 7 to 10 business days for delivery.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/31/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My partner and I are currently trying to buy a house. We have a home loan lender who was running both our credit reports from the three major bureaus in *******. When they tried to run my credit through Equifax (the other two had no issue), they were told my account was frozen and a fraud alert had been placed. When I called Equifax custemor support they told me my legal name (that was given at birth and has never changed) didnt match my social security number. They informed me that in order to verify my identity I needed to mail them a cover letter explaining the situation, a copy of my ID, and a copy of my social security card. I mailed this information to them for the first time on June 5th 2022. I waited and continued to call them every other day to see if they had received it. They had not so I mailed it again on June 22 with a tracking number. The tracking number notified me that they had picked it up on June 25th but whenever I called them they said they still hadnt received it. So I continued to wait and finally faxed them this information on July 26. Today is august 30th and they still claim to have not received my documents even though I have confirmed both the mailing address and fax number over a dozen times. A few weeks ago they finally admitted to me that my identity had been stolen but that they cannot give me more details until I prove my own identity by sending in the documents needed which I had done now three times. I dont even know how long this has been going on because they refuse to tell me. It has been over two months since I started this and despite my efforts and calling them several times a week they havent done anything. They are the only thing standing in the way of my partner and I getting our house and they have seemingly lost my information and neglected my case. I have included pictures of the last cover letter I faxed them, the receipt from the letter I tracked, and a receipt for the fax I paid for. Please help me.
Business Response
Date: 09/01/2022
EQUIFAX

9/1/2022

***********************
Better Business Bureau

RE: *****************************, Case #********

Dear ***********************:
Thank you for submitting **************** complaint on 8/30/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

The identification information the consumer provided does not match our records. In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill. Please submit documents in pdf format.

If they have any additional questions, they *** call ************** or they *** visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 09/01/2022

Complaint: 17782869

I am rejecting this response because: I have already submitted the documents they stated in their response. I submitted a cover letter explaining my situation, a copy of my drivers license, and a copy of my social security card three times. I mailed these documents on June 5th 2022, June 22nd, and faxed them on July 26th. It has been well over 2 months since my first attempt and I have verified both the mailing address and fax number several times. Mailing: Po Box 740256
******* ******* 30374
*************
fax:**************
I cannot make an account on Equifax.com because my name doesnt match my social security number in their records. My name doesnt match my social security number because my identity was stolen through Equifax. My name was given to me at birth in the *** and has never changed, there is no reason it shouldnt match. I have had a credit record for over a year now and both Experian and Transunion credit bureaus have record of it and have no problem accessing it. I am asking for another way to verify my identity because the methods Equifax uses is not working and they are either not receiving my information or they are losing or neglecting it.

Sincerely,

*****************************
Business Response
Date: 09/06/2022
EQUIFAX

9/6/2022

***********************
Better Business Bureau

RE: *****************************, Case #********

Dear ***********************:
Thank you for submitting **************** complaint on 9/1/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

The identification information the consumer provided does not match our records. In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill. Please submit documents in pdf format.

If they have any additional questions, they *** call ************** or they *** visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 09/07/2022

Complaint: 17782869

I am rejecting this response because: it is an identical response to the first one from Equifax in this commutation. I have done exactly what is listed in their response. I already sent in a cover letter explaining the situation, a copy of my ID, and a copy of my social security card. I have done this 3 times in the past two months and nothing has come if it. I will keep rejecting the response if it continues to be repetitive and unhelpful as it has been for the last two identical ones. I wish to speak to a real person and get an authentic response. Your identity verification progress isnt working and the progression of my home buying process unfortunately depends heavily on it. I have been fighting this for over 2 months and I dont know what else to do. Please provide me with an alternative method of verifying my identity than mailing or faxing it as it clearly isnt being received.

Sincerely,

*****************************
Initial Complaint
Date:08/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called Equifax over 10 times now and no one seems to be able to help me in regards as to why I have 2 credit files as I am in the process of buying a home. They continue to give bogus reasons as to why they cannot correct the issue with me having more than one credit file.
Business Response
Date: 09/01/2022

EQUIFAX

9/1/2022
***********************
Better Business Bureau

RE: ***********************, Case ID: ********

Dear **************:

Thank you for submitting ************************* complaint, dated 8/30/2022.
Please advise the consumer that they currently have only one credit file and
a copy of the Equifax credit file has been sent directly to the consumer. Please allow 7 to 10 business days for delivery.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 09/01/2022

Complaint: 17802202

I am rejecting this response because:
My mortgage lender or any other company for that matter is unable to access my credit report and I am still unable to access my credit report via annualcreditreport.com and it's my right to do so. Also, none of the other credit platforms i.e. credit karma reflects the correct information. I've also mailed in documents documents to the **** Box in *******, ** for the second time and nothing has been corrected.

Sincerely,

***********************
Business Response
Date: 09/06/2022

EQUIFAX

9/6/2022
***********************
Better Business Bureau

RE: ***********************, Case ID: ********

Dear **************:

Thank you for submitting ************************* rebuttal complaint, dated 9/1/2022.
Please advise the consumer that they currently have only one credit file and
a copy of the Equifax credit file has been sent directly to the consumer. Please make sure the lender is entering the consumer's information correctly. There is nothing reporting on their file that should be preventing the lender from accessing the file.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 09/06/2022

Complaint: 17802202

I am rejecting this response because: today sunwest mortgage company tried to access my equifax credit report and was unable to do so. I to am still unable to access my credit report on annualcreditreport.com. furthermore and other credit reporting companies i.e. creditkarma does not reflect my equifax credit file. Today's date 6 September 2022

Sincerely,

***********************
Business Response
Date: 09/09/2022
EQUIFAX

9/6/2022
***********************
Better Business Bureau

RE: ***********************, Case ID: ********

Dear **************:

Thank you for submitting ************************* rebuttal complaint, dated 9/1/2022.
Please advise the consumer that they currently have only one credit file and
a copy of the Equifax credit file has been sent directly to the consumer. Please make sure the lender is entering the consumer's information correctly. There is nothing reporting on their file that should be preventing the lender from accessing the file.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm buying a new home. I have a credit history dating back to October 2020. I have four credit cards open. I'm closing on my house on September 27, 2022. My loan officer told me when he went to pull my Tri-Merger credit report the Equifax score didn't pull through because it was suppressed. There was a problem with my home address and SSN. I notified the company on 8/17/22 and gave them my information and was told it was updated in the system, but I needed to send them documentation which I put in the mail that same day. I was told that after receipt of those documents it would take 5 business days to process the information. I called again on 8/24/22 and was told that the information I sent couldn't be verified because the department I was talking to doesn't/can't talk to the department that receives the documentation. On 8/29/22 I contacted the company and was told that nothing had been done, so I did a Docusign through Email and was told that my profile had been created. I was told to notify all my lenders to report my credit histories to Equifax. I called today to find out if I had a credit score or when was the soonest I could expect to see one. I was told that I had been given erroneous information the day before and my profile hadn't been created. Now there is a problem confirming my information because there's something wrong with Equifax's system and it could take up to 30 days to fix. I sent the proper documents 3 different times was told it had been taken care of and notified my lenders to start reporting. I was also told by Equifax that there company is not like the other agencies and I have to notify them when I open up a credit card. I am not going to be able to get this loan and possibly lose my home because my Equifax is suppressing my score because of their incompetence. I need to have this issued resolved by the end of the week or next week at the latest.
Business Response
Date: 09/01/2022
EQUIFAX

9/1/2022

***********************
Better Business Bureau

RE: ***************************, Case #********

Dear ***********************:
Thank you for submitting ********************** complaint on 8/30/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

The identification information the consumer provided does not match our records. In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill. Please submit documents in pdf format.

If they have any additional questions, they *** call ************** or they *** visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon, Equifax is unfairly disadvantaging me by blocking access to my credit report, and I need my mortgage officer to pull my credit report immediately. My Social is 565-69-6024 My Legal name is: ********* *************************** My current address is: *************************************************************************** My phone number is ************ Request removal all blocks from my credit report immediately so I can close on my mortgage. This is holding me hostage and I need it fixed now! I contacted equifax on 29 August 2022 and was told that my lock would be removed in an hour. My confirmation number I was given was **********. I called again on 30 Aug 2022 and was told that my lock could not be removed and that I had to send a copy of my W-2, along with a letter. I sent that into them and they informed me that it would be unlocked in 1 hour. This has not occurred. I am in need of my report unlocked since Equifax is hurting me as a consumer.
Business Response
Date: 09/06/2022
EQUIFAX

9/6/2022

***********************
Better Business Bureau

RE:*********************************, Case #********

Dear **************:
Thank you for submitting *********************************** complaint on 8/31/2022 through the BBB Complaint Portal. In their complaint, they indicated that their file was locked. Please be advised that the Lock & Alert was deactivated on 8/24/2022, confirmation number **********. There are currently no blocks reporting on the consumers file.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 6 months plus I have been trying to get a house loan, but no one is able to pull my equifax credit report due to a fraud dispute/issue/freeze/etc put on by equifax. I have faxed my information to verify as asked, I have certified mailed my information as asked! My stuff is still unable to be pulled. I have spoken to 50 people at equifax!!!
Business Response
Date: 09/01/2022
EQUIFAX

9/1/2022

***********************;
Better Business Bureau

RE: ***********************, Case #********

Dear **************:
Thank you for submitting ***** Rectors complaint on 8/29/2022 through the BBB Complaint Portal. In their complaint, they indicated that they are unable to access their credit file. Please be advised that there is nothing on their file that should be preventing them or their lender from pulling the credit report. A copy of the consumers credit file has been sent to them.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a return **** receipt from Equifax on 07-26-2022. That receipt acknowledge they received my Dispute Letter. The **** States that that Credit ****************** have 30 Days to conduct a proper investigation into the claims that I presented to their office . I have presented numerous incomplete, inaccurate and adverse items on my credit file.-15 *********************************** accordance with the ( Fair Credit Reporting Act) I have the right to Privacy.
Business Response
Date: 08/31/2022
EQUIFAX

8/31/2022

***********************
Better Business Bureau

RE: ***********************, Case #********

Dear **************:
Thank you for submitting ******************* complaint on 8/27/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:08/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are showing me 60 days late on 2 **** of America cards that I was only an authorised user on. I was not responsible for them or the payments
Business Response
Date: 08/31/2022
EQUIFAX

8/31/2022

***********************
Better Business Bureau

RE: *********************, Case #********

Dear **************:
Thank you for submitting *********************** complaint on 8/27/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
Please be advised that as an authorized user, the ********************** may be liable for any/all activities on the disputed account.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 08/31/2022

Complaint: 17785964

I am rejecting this response because: as told by other agencies, who made the correction, I am not in any way responsible for the payments on the **** of America accounts. My credit was not used to get it nor my checking account used to make payments. To say I am in anyway responsible is a false, misleading statement. When this was pointed out there should have been no question or hesitation in removing them.

Sincerely,

*********************
Business Response
Date: 09/01/2022
EQUIFAX

9/1/2022

***********************;
Better Business Bureau

RE: *********************, Case #********

Dear **************:
Thank you for submitting the consumer's rebuttal to our 8/31/2022 response. At this time, we kindly ask the consumer to allow the allotted time frame to complete the investigation. Once the consumer receives the results, they will contain the next steps to follow should the consumer still disagree.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 09/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me in only so much as allowing the requested time. If the authorised user accounts are not deleted then will escalate my complaint to the governmental agencies over false reporting on credit reports.

Sincerely,

*********************
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted equifax a couple times in the past 2 days. I cannot access my account. Then it say no account. I call in an they say I have an account. My fico score is being sent across the internet about 40 points under my fico scores for all 3 agencies. Something is not. right. I finally talk to a representative and ask for a supervisor.. Sorry my supervisor is out of the office for the day. Say I cannot talk to anyone else in equifax. She does not understand my problem. The misreported information is causing me GREAT ISSUES in trying to get equity from my mortgage. No way to resolve the issue and not one can help- or cares to help. This is very devastating to me right now! An agency with this much power over my life- our lives needs to have appropriate customer relations and support. Unbelievable.
Business Response
Date: 08/29/2022
Dear *************************,

We have completed the review of your online account at www.myequifax.com and we are pleased to advise you that the login issue you experienced has been resolved.

Please log in using the password associated with your myEquifax online account. If you do not remember your password, please select the "Need Help Signing In" link under the password field. This will allow you to do an account recovery and update your password if needed. If you experience any issues, please feel free to contact our consumer care department at ************ between 8:00am 12 am, 7 days per week.
Please be advised that there are hundreds of credit scoring models and they are derived from mathematical formulas which are calculated from elements on the credit file. Information is reported to Equifax continually and the content of the credit file *** change, which *** impact the credit score depending on the model. No score is part of the credit file and therefore cannot be disputed. Please also note that lenders have their own criteria for granting or denying a service or benefit based upon any particular score.

We sincerely apologize for any inconvenience this issue *** have caused.

Thank you for contacting Equifax,

Equifax Consumer Care Team

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Customer Answer

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Complaint statuses

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Complaint statuses

Business Response

Complaint statuses

Business Response

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