Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,008 total complaints in the last 3 years.
- 3,345 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been constantly Unauthorized without my consent posting bad ratings on my Credit Profile that has tremendously stopped me from getting employment they allow anyone and everyone as long as they get paid to put data on my credit profile without my sign consent and continuously selling my data without my sign consent constantly hurting my character and my credibility making it very difficult for me to to sleep and get a new job or build my credit profile for a better life. And this company just let anyone give them incorrect information without it being verified with them not even doing any research on their own which keeps a negatively impact on my profile which I think they need to be investigated, I would like for them to remove all negative reporting on my profile and updated immediately.
Business Response
Date: 08/10/2022
EQUIFAX
8/10/2022
***********************
Better Business Bureau
RE: *****************************, Complaint ID: ********
Dear **************:
Thank you for submitting ******************************* complaint on 8/6/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equifax continues to report 2 dismissed chapter 13 bankruptcies and a chapter 7 Bankruptcy case on my credit report and refuses to remove them as bankruptcies are not reported by the bankruptcy court and they use a third-party data mining service to find public records to add them to credit files. Per law items on credit reports are required to be reported by the actual date furnisher and the Bankruptcy court does not verify any bankruptcy disputes as they do not repot and when disputed Transunion does not send a dispute letter to the court just their third-party data furnisher that shows there is a public record that exists.Case Numbers 16-15640, 18-16542, 20-13801Business Response
Date: 08/10/2022
EQUIFAX
8/10/2022
***********************
Better Business Bureau
RE: *********************, Case #********
Dear **************:
Thank you for submitting ***** Booths complaint on 8/6/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been dealing with Equifax on a credit issue for three years and nothing has been resolved. I have a paid account have contacted them repeatedly about my issue and nothing has been done. Due to this it affects my credit score and it is so low I cant even get anything anywhere with this. My credit score is in accurate now for five years. I want this resolved asap. I have heard they are on national news for inaccuracy on accounts.Business Response
Date: 09/06/2022
EQUIFAX
9/2/2022
***********************;
Better Business Bureau
RE: *******************, Case #********
Dear **************:
Thank you for submitting *************** complaint on 8/6/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since my first complaint didn't, go or set so well, with you'll: then I'm trying to reset my presentation, and wording to make more sense, and acceptable to your satisfaction! Equifax insist on submitting, and reporting illegal info, on my credit report! Their constant failure, and refusals to remove: such info is unacceptable, and prohibited according to the laws of the land! The Laws of the Land, that should had blocked, and or prevented; Equifax from such rendition are(Judgment Proof Protection Exemption Income, Fair Credit Reporting Act, and Time Barred Statue of Limitations Law)! Its these laws/acts, that should: make or qualify the info, to be completely removed, from my credit report! For the record, these same Laws or Acts were applied, and executed in their colleague's(Transunion), decision making, findings, and final rendition! Could you'll help, or intervene with trying; to get the same outcome, and resolution with Equifax???Business Response
Date: 08/09/2022
EQUIFAX
8/9/2022
***********************
Better Business Bureau
RE: *****************************, Complaint ID: ********
Dear **************:
Thank you for submitting ******* Johnsons complaint on 8/5/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format. We were unable to open the consumers documents.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 08/09/2022
Complaint: 17680034
I am rejecting this response because:
Sincerely,
*****************************Customer Answer
Date: 08/10/2022
There are three Laws or Acts; that qualifies, supports, backs, in alignment with, and justify my request to, assist the inaccurate submission, and illegal reporting be deleted, as well as removed, from my report! They're as following: Judgment Proof Protection Exemption Income, Fair Credit Reporting Act, and Time Barred Statue of Limitations! Out of all these laws/acts, it was the Judgment Proof Protection Exemption Income; that really stripped them, from their main privilege: to file lawsuits, litigation activities, proceedings, and attempt to collect, on any past debts owed! The Law, and Previous Legal Advocates(LASPD), made that known to, all Creditors involved with this matter! Which happened in May of 2017! Also all accts/debts were closed, in delinquent, and charged-off within that same time frame or yr(2017)! They were advised, told, and sent a cease, and desist letter: explaining the law(s), and to stop all collections, and attempts to collect on, any debts that's now non-collectible! Fair Credit Reporting Act prohibit, Creditors or Third parties from: attempting to collect on such debts, in trying to start or turn back the clock, to do such thing, and trick the consumer in the process, and passing such info to, The Credit ****************** to, do their dirty laundry, and display such info, on the consumer's credit report, and The Time Barred Statue of Limitations Law: came into play when, the clock started back, in 2017, and they weren't able to, and stripped of their legal rights/privileges! In the **************, its four to five yrs: any collection agencies, Third parties, and or Creditors themselves have to, do anything legally against the consumer!Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to build my credit. A while back, my credit score was a 642. Now it is somewhere near a 710. I went to buy a car yesterday, and they use equifax. When he got the report and told me my score, I knew that wasn't right. On the report it stated that my s pre was a 642, and a infinity suv that I totaled 4 years ago was still showing as a active loan. So the dealorship was trying to give me a higher interest rate because of this. That car loan has been closed for 4 years so that report is not current or up to date. I contacted equifax and they told me there was nothing I could do except them mailing me my report in 2 days. But what he failed to understand and realize is that banks that are using this report to offer me a loan think I am buying a second vehicle and my score is 642. The guy on the phone told me to just show them my score from the website. But that isn't how it works! I miss one payment and my credit takes a hit... Equifax doesn't update their report on me for years! And nothing! And now I'm stuck with a higher interest rate because they couldn't update their report on me! I would like some type of compensation to cover for this high interest rate I am stuck with now because of this! And I want my report updated so that next time I buy a car, it shows my true standings with equifax!Business Response
Date: 08/10/2022
EQUIFAX
8/10/2022
***********************
Better Business Bureau
RE: *********************, Case # ********
Dear **************:
Thank you for submitting ****** Garys complaint through the BBB Complaint Portal. In their complaint, they indicated that their score is incorrect and their Infiniti auto loan is closed, but is reporting open.
Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
Please advise the consumer that there are hundreds of credit scoring models and they are derived from mathematical formulas which are calculated from elements on the credit file. Information is reported to Equifax continually and the content of their credit file *** change, which *** impact their credit score depending on the model. No score is part of the credit file and therefore cannot be disputed. Please also note that lenders have their own criteria for granting or denying a service or benefit based upon any particular score.
If they have any additional questions, they *** call ************** or visit www.myequifax.com. Here they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and myEquifax products.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 08/10/2022
Complaint: 17669934
I am rejecting this response because:
Sincerely,
*********************Ps - you are seeing my old infinity. I just bought one last week. And I know what the dealorship used to finance me. They used Yall report, which was no where close to updated where they pulled it. It cost me 4 percent on my intrest rate, which in the end, will cost me hundreds of dollars.
Business Response
Date: 08/11/2022
EQUIFAX
8/11/2022
***********************
Better Business Bureau
RE: *********************, Case # ********
Dear **************:
Thank you for submitting ****** Garys complaint through the BBB Complaint Portal. In their complaint, they indicated that their score is incorrect and their Infiniti auto loan is closed, but is reporting open.
Please be advised that the INFINITI MOTOR ACCEPT. account is reporting closed on the consumers file. The results were sent to the consumer. Please allow 7 to 10 business days for delivery.
Please advise the consumer that there are hundreds of credit scoring models and they are derived from mathematical formulas which are calculated from elements on the credit file. Information is reported to Equifax continually and the content of their credit file *** change, which *** impact their credit score depending on the model. No score is part of the credit file and therefore cannot be disputed. Please also note that lenders have their own criteria for granting or denying a service or benefit based upon any particular score.
If they have any additional questions, they *** call ************** or visit www.myequifax.com. Here they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and myEquifax products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 08/11/2022
Complaint: 17669934
I am rejecting this response because Yall don't want to take responsibility for this. The finance department told me that the report they were going off of to determine my interest rate was pulled from Yall.
Sincerely,
*********************Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Social security number is 524-86-6974 and my DOB is 05/06/1970.There is a Chapter 13 dismissed Bankruptcy on my credit report. This was filed in error with the court, Because the court no longer recognizes the case, the credit bureau should not either. I have asked them to remove the account from my credit report and Experian has refused. Because the court does not recognize this as a valid case because it was filed in error - it should be removed from my credit report. I want to know who verified this to the court as an accurate legitimate case as it is not - again - it was filed in error.Business Response
Date: 08/10/2022
EQUIFAX
8/10/2022
***********************
Better Business Bureau
RE: *********************, Case #********
Dear **************:
Thank you for submitting *********************** complaint on 8/4/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 08/10/2022
Complaint: 17669861
I am rejecting this response because:I have already disputed this item with you several times. Each time Equifax left it on my credit disclosure that was mailed me. For you to say that you contacted the furnisher, in this case the bankruptcy court, is an outright lie. I challenge you, Equifax, to produce your documentation that you have been in contact with the court. I HAVE been in contact with the court and they said no one from Equifax has contacted them about this case.
In short I am asking you to back up your response here and provide the documentation that you reached out to the court or I re-iterate my request for you to immediately remove this item.
Ignore me at your own peril!
Sincerely,
***********************Business Response
Date: 08/11/2022
EQUIFAX
8/11/2022
****** Brown
Better Business Bureau
RE: ***********************, Case #********
Dear **************:
Thank you for submitting the consumer's rebuttal to our 8/10/2022 response. At this time, we kindly ask the consumer to allow the allotted time frame to complete the investigation. Once the consumer receives the results, they will contain the next steps to follow should the consumer still disagree.
Please be advised, Open or dismissed chapter 13 bankruptcies will remain on the Equifax credit file for up to 10 years from the date filed.
Please be advised that the consumer report prepared by LexisNexis is entirely separate and different from a credit history report the credit reporting agencies have.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 08/11/2022
Complaint: 17669861
I am rejecting this response because:Why are you talking about LexisNexis - please explain how you think that is relevant to this complaint. You also stated that chapter 13 Bankruptcies will remain on the Equifax credit file for up to 10 years from the date filed. It's like you are not reading my message! AGAIN! This case is not a Chapter 13 because it was withdrawn, filed in error. Therefore if the court does not recognize it as a case with a file date - why is Equifax? Again - please remove this as it was withdrawn from the court as filed in error.
Sincerely,
***********************Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please take a look at uploaded document. I submitted a dispute to have unauthorized hard credit checks remove. Equifax denied them. I specifically have asked all car dealerships and do forth listed in the document to offer preaproval. They took it upon themselves to do the hard check.Business Response
Date: 08/10/2022
EQUIFAX
8/10/2022
****** Brown
Better Business Bureau
RE: *******************, Case #********
Dear **************:
Thank you for submitting ********************* complaint on 8/4/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that a review of the information was previously completed. The results were sent directly to the consumer.
Please be advised that inquiries are a factual record of file access. If the consumer believes the inquiries are unauthorized, please contact the credit grantor directly and follow their internal fraud procedures.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 08/12/2022
Complaint: 17669572
I am rejecting this response because: I've tried contacting them. I did not authorize. I only requested pre-approval.
Sincerely,
*******************Business Response
Date: 08/12/2022
EQUIFAX
8/12/2022
****** Brown
Better Business Bureau
RE: *******************, Case #********
Dear **************:
Thank you for submitting ********************* rebuttal complaint through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that a review of the information was previously completed. The results were sent directly to the consumer.
Please be advised that inquiries are a factual record of file access. If the consumer believes the inquiries are unauthorized, please contact the credit grantor directly and follow their internal fraud procedures.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello , My name is **** . I am writing this complaint for help from the BBB . When I checked my EQUIFAX credit report I noticed inquiries on it NOT authorized by me . I NEVER APPLIED FOR THESE THINGS . I then went to file a IDENTITY THEFT report with the *** company and sent this report and my stuff attached to EQUIFAX . Here is my tracking number to prove this #******************** . I DID NOT AUTHORIZE THESE INQUIRIES PLEASE REMOVE: ***** FARGO DEALER , ****************Business Response
Date: 08/10/2022
EQUIFAX
8/10/2022
****** Brown
Better Business Bureau
RE: *********************** Case #********
Dear **************:
Thank you for submitting **** Plaisirs complaint on 8/3/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that a review of the information was previously completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trying to get new insurance quotes and being told the Equifax has a invalid address for me so i can't get quotes( out of state address). I have lived in the same state for 10 years my house insurance has been the same for 2 years. Equifax needs to remove the wrong info on my report. My license has been her for 10 years i have a class a license i can't move without changing my address within 14 days. Why would there be a different address and why would it be allowed on my report without proof of address this new address.Business Response
Date: 08/08/2022
EQUIFAX
***********************
Better Business Bureau
RE: *************************, Case # ********
Dear **************:
Please be advised that we are unable to locate a credit file using the information the consumer provided. They may not have a credit report if they have not applied for credit or used credit in the past seven years. If they would like to provide additional information in assisting us with locating a credit file for them, please advise them to submit a copy of their drivers license and/or current utility **** with a photocopy of their social security number.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equifax lowered my fico score in april 2022 by 38 pts for no reason, i demand my fico scores be increased. I took a line of credit loan at a higher APR than what i should have based off their reporting errors. I am filing a complaint with the attorney general as well against Equifax.Business Response
Date: 08/04/2022
EQUIFAX
8/4/2022
***********************
Better Business Bureau
RE: *************************, Case # ********
Dear **************:
Thank you for submitting ****** Dunnams complaint through the BBB Complaint Portal. In their complaint, they indicated that their score has decreased for no reason.
All technology runs on code. We found an error in the code that was in place for a few weeks, and the code may have impacted how lenders calculated a small number of scores. We take this issue very seriously and know that you depend on our data being accurate and complete.
Our analysis of this issue indicates that there was no shift in the majority of scores during the timeframe of the coding issue. Attributes and scores are only one component of most lending decisions. If you were attempting to obtain credit between March 17 and April 6, 2022, we advise that you reach out to the lender for more information.
We take this issue very seriously and can confirm that our analysis shows that the majority of consumers who may have been scored by lenders or service providers during the few weeks that the coding error was in place experienced no change to their scores. If the consumer was attempting to obtain credit during that time frame, we advise that they reach out to the lender for more information.
While we do not believe this incident impacted Equifax Credit , we suggest that the cosnumer review a current copy of their Equifax Credit Report for accuracy. They may obtain a free copy from www.annualcreditreport.com and dispute any inaccurate information on our website at www.myequifax.com.Please advise the consumer that a copy of their credit report has been mailed to them. Please allow 7 to 10 business days for delivery.
Sincerely,
Sr. Consumer Relations Specialist
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