Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,006 total complaints in the last 3 years.
- 3,343 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive recently Discovered that I've been a victim of identity theft and I do not recognize any of these accounts, could you please remove these accounts from my ********************** they are hurting my ability to obtain new credit PORTFOLIO *********** 517805XXXXXXXXXX $330 Jun 24, 2024 ******* WIRELESS 426801XXXXXXXX $1100 CREDIT ONE BANK NA 370309XXXXXXXXX $795 03/14/2024 FIRST PREMIER BANK 517800XXXXXXXXXX $592 03/15/2024Customer Answer
Date: 06/24/2025
I authorize this complaint
Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Jaheim Rodgers, Complaint ID # 23511985
Dear Connie Brown,
Thank you for submitting Jaheim Rodgers’ complaint on 6/24/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23511985, and find that this resolution is satisfactory to me.
Sincerely,
Jaheim RodgersInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this formal complaint against Equifax for their failure to remove or delete remaining negative late payment accounts that continue to appear on my credit report, despite multiple dispute attempts.LATE PAYMENT ********************************* Name: PENNYMAC Account Number: **************** Date Reported: 06/04/2025 Date Opened: 02/14/2022 Balance: $608,839.00 Under 15 U.S. Code 1666(b), when a consumer notifies a creditor of a billing error, the account in question may not be reported as delinquent until the matter is fully resolved. Furthermore, 15 U.S. Code 1637(a) requires creditors to provide complete and accurate disclosure of account terms and obligationsstandards which have not been met in these instances.I have previously disputed these accounts ************************ with [Credit Bureau Name] and provided written requests for validation. To date, these negative late payment accounts remain unresolved and continue to negatively impact my credit file without verified documentation or proper resolution as required by federal law.Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Mohamed Dweidar, Case # 23507003
Dear Connie Brown,
Thank you for submitting Mohamed Dweidar’s complaint on 6/23/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/26/25.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove these unauthorized hard inquiries listed on my credit report, as I do not recognize them. CCR 03/07/2025 Xactus 01/21/2025 Truist 03/26/2025 Truist 07/29/2024 Factual Data 07/12/2023 Factual Data 01/12/2024 ********* Credit Serv 11/06/2023Customer Answer
Date: 06/24/2025
I **** Michelle ********** have filed this complaint. A 3rd party company did NOT file this complaint on my behalf.
The list of debts I'm disputing are the following hard inquiries that I would like removed.
CCR 03/07/2025 Xactus 01/21/2025 Truist 03/26/2025 Truist 07/29/2024 ************ 07/12/2023 ************ 01/12/2024 ********* Credit Serv 11/06/2023
Thank you,
Business Response
Date: 06/27/2025
Equifax, Inc
*****************************;
**********************
June 27, 2025
****** *****
Better Business Bureau
Re: **** **********, Case # ********
Dear ****** *****,
Thank you for submitting **** *********** complaint on 6/22/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/12/25.
In reference to their question regarding inquiries: Inquiries are a matter of fact and are not routinely removed from the credit file. They are a tracking record and a requirement of the Fair Credit Reporting Act. They must remain on the file for two years for employment purposes and one year for other purposes. However, it is our policy to retain all inquiries for two years. Inquiries are also for the consumer's benefit, as they have a right to know what firms have accessed your credit file. Should they have reason to believe this inquiry was unauthorized, please contact the creditor directly and follow their internal fraud procedures.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamCustomer Answer
Date: 06/30/2025
Complaint: 23504566
I am rejecting this response because:These inquires have been deleted from Experian as they were proven to be unauthorized. According to the **** all credit bureaus are required to show accurate data across all three bureaus.
Sincerely,
**** **********Business Response
Date: 07/01/2025
July 01, 2025
****** *****
Better Business Bureau
Re: **** **********, Case #********
Dear ****** *****,
Thank you for submitting **** ********** rebuttal on 6/30/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm submitting this complaint with certainty and deep frustration. My credit report contains numerous errors that I can no longer ignore. These inaccuracies have severely damaged my credit score, preventing me from achieving financial stability and freedom.Aside from that, there are fraudulent inquiries on my report applications made in my name that I neither authorized nor applied for. These companies accessed my credit report without my consent, further impacting my credit standing. Despite contacting the credit bureau and being assured that these inquiries would be removed, they remain on my report, causing ongoing stress and anxiety.I demand that you take immediate action to remove all unverifiable data and delete these unauthorized items. It's unacceptable that these issues persist despite my previous efforts. Please address this matter promptly to prevent further harm. I am expecting for a quick resolution to this issue, which I think would be fair enough considering the damages it has done to my life.Customer Answer
Date: 06/25/2025
Hello and good day! I am ******* *****, this complaint is not sent in error. I authorize the submission of this complaint by BBB on my behalf and I am requesting assistance from BBB. These erroneous information on my credit report holds back my financial freedom as my new credit applications are getting denied because of it and has been extremely distressing on my part. These fraudulent and unauthorized accounts need to be removed from my credit report. Please check the enclosed details on my original complaint and the attached file. Thanks!Business Response
Date: 06/30/2025
Jun 30, 2025
****** *****
Better Business Bureau
Re: ******* *****, Case #********
Dear ****** *****,
Thank you for submitting Istifan ****** complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/04/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon reviewing a recent copy of my credit report, I was dismayed to find several accounts that I do not recognize, indicating that I may have been a victim of identity theft. I respectfully request that these unauthorized accounts be investigated and removed from my credit report, as they are adversely impacting my ability to obtain credit ***************** SYST account # ********** Date opened Apr 24, 2024, $3445Customer Answer
Date: 06/24/2025
I authorize the Better Business Bureau (BBB) to proceed with the dispute process on my behalfBusiness Response
Date: 06/29/2025
June 29, 2025
Connie Brown
Better Business Bureau
Re : Antonio Orozco Complaint ID #23511502
Dear Connie Brown,
Thank you for submitting Antonio Orozco complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23511502, and find that this resolution is satisfactory to me.
Sincerely,
Antonio OrozcoInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit is very important to me, and the mistakes on my credit report are getting on my nerves and it's causing me significant stress. There are mixed and fraudulent information on my report that I never authorized or benefited from, and its affecting my ability to secure new credit. I want my credit report to only reflect accurate information, which is why its important that you verify the accuracy of this data rather than relying solely on what the data furnisher has provided. This inaccuracy violates federal law and is unjustly affecting my credit standing. If you can not certify that all data belongs to me, these accounts and its respective charges must be removed entirely. Ive worked hard to build my credit, and its frustrating to see it impacted by errors that aren't my fault. I need you to resolve this issue immediately to prevent further damage. Thank you.Customer Answer
Date: 06/25/2025
Hello and good day! I am ********* ****** and this complaint is not sent in error. I authorize the submission of this complaint by BBB on my behalf and I am requesting assistance from BBB. There are fraudulent and unauthorized accounts that needs to be removed from my credit report and these erroneous information holds back my financial freedom as my new credit applications are getting denied because of it. Please resolve this issue immediately to prevent further damage. Please check the enclosed details on my original complaint and the attached file. Thanks!Business Response
Date: 07/01/2025
July 01, 2025
****** *****
Better Business Bureau
Re : ********* ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ********* ****** complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equifax drops my score drastically for no reason. Then when there is a significant deletion the score does not go back up. Me and other families are seeing this is well. I am now thinking about filing a discrimination lawsuit and a defamation of character lawsuit. This is ridiculous and someone needs to do something about it.Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Gregory Foreman, Case # 23510433
Dear Connie Brown,
Thank you for submitting Gregory Foreman’s complaint on 6/24/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/27/2025
Complaint: 23510433
I am sending over identification verification.
Sincerely,
Gregory ForemanBusiness Response
Date: 06/29/2025
June 29, 2025
Connie Brown
Better Business Bureau
Subject: Gregory Foreman, Case #23510433
Dear Connie Brown,
This letter addresses the various factors that influence credit scores and the potential reasons for discrepancies between scores from different credit reporting agencies.
Credit scores are derived from complex models that analyze numerous data points within a consumer's credit file. It is common for scores to vary across the three major credit reporting agencies (Equifax, Experian, and TransUnion) due to differences in the data each agency maintains. Not all creditors report to all three agencies, leading to variations in the credit lines present on each report. Such differences in reported data directly impact score calculations and can result in score variances.
Additional factors that may influence credit scores include the specific scoring models utilized and the timing of the score inquiry. For instance, a score pulled a month ago may differ from a current score if there have been changes to the credit file, such as adjustments in account balances or status.
Common negative factors that can impact credit scores include, but are not limited to, the following:
Serious delinquency on accounts.
Serious delinquency combined with public records or collections.
Recent or undetermined time since delinquency.
High level of delinquency on accounts.
Excessive number of accounts with delinquency.
High amount owed on accounts.
High ratio of balances to credit limits on revolving accounts.
Short length of time accounts have been established.
Excessive number of accounts with balances.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23510433
I am rejecting this response because:
those delinquent accounts are apart of the police report I sent on file. Your response is vague and does not address why 66 points was deducted from my score without any reasonable explanation. If there is nothing done I will be filing a defamation lawsuit. Transunion added points back to my file, so what’s your excuse?
Sincerely,
Gregory ForemanBusiness Response
Date: 07/01/2025
July 01, 2025
Connie Brown
Better Business Bureau
Subject: Gregory Foreman, Case #23510433
Dear Connie Brown,
This letter addresses the various factors that influence credit scores and the potential reasons for discrepancies between scores from different credit reporting agencies.
Credit scores are derived from complex models that analyze numerous data points within a consumer's credit file. It is common for scores to vary across the three major credit reporting agencies (Equifax, Experian, and TransUnion) due to differences in the data each agency maintains. Not all creditors report to all three agencies, leading to variations in the credit lines present on each report. Such differences in reported data directly impact score calculations and can result in score variances.
Additional factors that may influence credit scores include the specific scoring models utilized and the timing of the score inquiry. For instance, a score pulled a month ago may differ from a current score if there have been changes to the credit file, such as adjustments in account balances or status.
Common negative factors that can impact credit scores include, but are not limited to, the following:
Serious delinquency on accounts.
Serious delinquency combined with public records or collections.
Recent or undetermined time since delinquency.
High level of delinquency on accounts.
Excessive number of accounts with delinquency.
High amount owed on accounts.
High ratio of balances to credit limits on revolving accounts.
Short length of time accounts have been established.
Excessive number of accounts with balances.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Complaint: 23510433
I am rejecting this response because:
You’re still not address the point that 66 points dropped with literally no visible changes. The score dropped with no changes. Who ever is responsible needs to do something about it or I’m filing a defamation lawsuit. After complaints, Transunion added the points back and you guys still haven’t.Thanks
Sincerely,
Gregory ForemanInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and I found that I have been a victim of identity theft. Please remove it from my credit report as this is hurting my ability to obtain credit. **********Customer Answer
Date: 06/25/2025
Yes this is Julia Pututau. I have attached proof of identity and would like to resolve the issue at hand.
Thank you,
Julia Pututau
Business Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Julia Pututau Complaint ID #23510273
Dear Connie Brown,
Thank you for submitting Julia Pututau complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23510273, and find that this resolution is satisfactory to me.
Sincerely,
Julia PututauInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i recently reviewed a copy of my credit report and was shocked to find i had been a victim of identity theft i do not recognize this account please remove this from my credit report they are hurting my ability to obtain creditCustomer Answer
Date: 06/24/2025
Yes i authorized this complaintBusiness Response
Date: 06/28/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 28, 2025
Connie Brown
Better Business Bureau
Re : George Hodges, Complaint ID #23510267
Dear Connie Brown,
Thank you for submitting George Hodges’ complaint on 6/24/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23510267
I am rejecting this response because:
Sincerely,
George HodgesBusiness Response
Date: 07/01/2025
July 01, 2025
Connie Brown
Better Business Bureau
Re: George Hodges, Case #23510267
Dear Connie Brown,
Thank you for submitting George Hodges rebuttal on 6/30/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23510267, and find that this resolution is satisfactory to me.
Sincerely,
George HodgesInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* Trevonnie ******** **************************************** Phone: ************** DOB: ********** SSN: *********** Date: [Insert Todays Date]To:Equifax Information Services LLC P.O. ********************************* ?Subject: Identity Confirmation and Request for Internal Investigation of Data Access Issue To Whom It May Concern,I am writing to formally confirm my identity and to request that Equifax immediately investigate an internal data transmission error that has been affecting the accessibility of my credit file.I recently enrolled in an Experian membership that includes credit monitoring of all three major bureausEquifax, **********, and Experian. However, ******** has repeatedly notified me that they have not been able to retrieve any of my Equifax data, and therefore cannot provide or monitor my Equifax credit score. This issue has persisted despite multiple attempts and a verified Experian account.I contacted ********************** customer ********************** and was instructed to provide this written request along with identity verification documents so that an internal review could be initiated. I am attaching the following:A copy of my valid California State ID Proof of address (utility bill, bank statement, or lease)A copy of this letter confirming my identity and concern I am requesting that Equifax:1.Verify and confirm the accuracy and status of my credit file 2.Resolve any internal errors or data access issues preventing Experian (or any authorized party) from retrieving my Equifax file 3.Confirm completion of this request in writing I appreciate your immediate attention to this matter. Please contact me at ************** or ********************* if further information is needed.Sincerely,Lavonte Trevonnie ******** Attachments:Copy of California ID Proof of AddressCustomer Answer
Date: 06/24/2025
I ******* ******** am sending out this request. no third party is doing so on my behalf I am doing this myselfBusiness Response
Date: 06/27/2025
Jun 27, 2025
****** *****
Better Business Bureau
Re: ******* ********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ********' complaint on 6/24/2025 through the BBB Complaint Portal.
We apologize for the difficulty Experian has experienced in trying to obtain your credit file information.
Your name has been updated per the documents provided. Please ensure your creditors are using accurate and complete personal identification information when attempting to retrieve your credit file.
If you have any additional questions, please feel free to contact our consumer care department at
************ between 8:00am 12 am, 7 days per week.
Thank you for contacting Equifax,
Equifax Consumer Care Team
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