Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,006 total complaints in the last 3 years.
- 3,343 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently I looked at a copy of my credit report and noticed several inaccuracies on my account. This account is hurting my ability to obtain credit. It is my understanding that you will investigate these items for me to ensure ************* is the item I am asking you to verify as accurate:Account name: *************. Account number: 2694 Account name: COMENITYCAPITAL/CHLDPLCE Account number: 7545 Account name: ******************** NA Account number: 3273 Account name: COMENITYBANK/VICTORIASECRET Account number: 4872Customer Answer
Date: 06/24/2025
Hi, no I did not go through a third party company. I recently viewed my credit report and are disputing inaccurate information that I am coming across. I try to keep my verbiage simple and to the point so I apologize if it comes off as similar verbiage.
Business Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Erica Ozuna Complaint ID #23510089
Dear Connie Brown,
Thank you for submitting Erica Ozuna complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23510089, and find that this resolution is satisfactory to me in allowing them to do their investigation.
Sincerely,
Erica OzunaInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recently reviewed my credit report and was devastated to find out that I am victim of identity theft I do not recognize this account please remove this from my credit report as it is harming my ability to obtain credit.POTFOLIO RECOVERY ASSOC Account #: ******************** COMENITYBANK/VICTORIASSECRET Account #: ****************Customer Answer
Date: 06/24/2025
I authorize this complaintBusiness Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Mailaysia Christian Complaint ID #23510025
Dear Connie Brown,
Thank you for submitting Mailaysia Christian complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23510025, and find that this resolution is satisfactory to me.
Sincerely,
Mailaysia ChristianInitial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries, I was not aware of them.***** Fargo 04-01-2024 JPMCB Auto Finance 04-01-2024 Discover Card 05-02-2024 Cap One Via Dealer 04-01-2024 Auto Nation Finance 04-01-2024 AN Toyscion ******** 04-01-2024 Advantage Plus Credi 06-06-2024 *********** 05-17-2025Customer Answer
Date: 06/24/2025
I submitted this complaint by myself.Business Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Glovelle Pratt Complaint ID #23509459
Dear Connie Brown,
Thank you for submitting Glovelle Pratt complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23509459
I am rejecting this response because: This has severely affected my credit ratings and I have not being able to acquire well needed credit.
Sincerely,
Glovelle PrattBusiness Response
Date: 07/01/2025
July 01, 2025
Connie Brown
Better Business Bureau
Re: Glovelle Pratt, Case #23509459
Dear Connie Brown,
Thank you for submitting Glovelle Pratt rebuttal on 6/23/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23509459, and find that this resolution is satisfactory to me.
Sincerely,
Glovelle PrattInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally dispute inaccurate information currently appearing on my credit report. These inaccuracies are negatively affecting my credit score and causing substantial financial hardship.I request a thorough investigation into all disputed accounts and entries. Please verify the accuracy and ownership of each item in question. If any portion of the information cannot be fully verified as accurate and directly associated with me, I respectfully request that the entire account be removed from my credit ********* addition, there are several inquiries listed on my Equifax credit report that I did not authorize. These inquiries were made without my knowledge or consent, and they have further damaged my credit score. I am concerned that this may be a sign of potential identity theft. I was previously informed by an Equifax representative that these unauthorized inquiries would be removed, yet they continue to appear on my report.I request an immediate investigation into these inquiries and ask that any that cannot be verified as authorized by me be promptly removed.Thank you for your prompt attention to this matter. Please confirm receipt of this letter and notify me in writing once the investigation is complete.Customer Answer
Date: 06/25/2025
My name is ****** ********, and I am providing this written confirmation that I have authorized the submission of this complaint to the Better Business Bureau (BBB) on my behalf. This complaint is valid, accurate, and was not submitted in error.
I am formally requesting the BBBs assistance in addressing multiple fraudulent and unauthorized negative accounts that have appeared on my credit report without my knowledge or consent. These inaccurate negative accounts are a violation of my consumer rights and are negatively impacting my credit profile.
Please find attached the details of my original complaint along with supporting documentation for your review.
Thank you for your prompt attention and continued support in resolving this matter.
Sincerely,
****** ********Business Response
Date: 07/01/2025
July 01, 2025
****** *****
Better Business Bureau
Re : ****** ******** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ******** complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and I was shocked to find I had been a victim of identity theft I do not recognize this account. Please remove this from my report. they are hurting my ability to obtain credit.******************** ACCOUNT # : *********Customer Answer
Date: 06/24/2025
I authorized this complaint.Business Response
Date: 06/30/2025
June 30, 2025
****** *****
Better Business Bureau
Re: ******** **********, Case #********
Dear ****** *****,
Thank you for submitting ******** ************ complaint on 6/23/2025. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in ***************** or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.
Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ive had my identity stolen in 2014 and i believe that person still has access to my information after looking at my credit report and seeing all of these fraudulent inquires and applications in my name. im hoping the bbb can act as a third party to speed up the process of getting these items removedCustomer Answer
Date: 06/24/2025
No i have not hired anyone, if youre hearing the same complaints that just shows this company has a history of being loose with peoples personal information and maintaining accurate reporting
Business Response
Date: 06/30/2025
June 30, 2025
****** *****
Better Business Bureau
Re : ***** ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ****** complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need for Equifax to process my claim for potentially unauthorized items on my credit reports pursuant to FCRA 605b. See the attached documentation for my disputes and all personal information.1. Investigate this account for unauthorized/fraudulent activity CITI Account Number: ************ Please correct/update this inaccurate information on my credit report.2. Investigate this account for unauthorized/fraudulent activity AMEX Account Number: -**************** Please remove this inaccurate information from my credit report.3. Investigate this account for unauthorized/fraudulent activity ********** Account Number: ********* Please correct/update this inaccurate information on my credit report.4. Investigate this account for unauthorized/fraudulent activity BRCLYSBANKDE Account Number: ******** Please remove this inaccurate information from my credit report.5. Investigate this account for unauthorized/fraudulent activity DIV ADJ **** Account Number: ******** Please remove this inaccurate information from my credit report.6. Investigate this account for unauthorized/fraudulent activity *********** Account Number: ************ Please remove it from my credit report.7. Investigate this account for unauthorized/fraudulent activity DISCOVERCARD Account Number: ************ Please remove it from my credit report.Customer Answer
Date: 06/24/2025
I submitted this myself. Please proceed.Business Response
Date: 06/27/2025
June 27, 2025
Connie Brown
Better Business Bureau
Re: Joao Paulo Silva, Case #23508774
Dear Connie Brown,
Thank you for submitting Joao Paulo Silva's complaint on 6/23/2025. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in the United States or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.
Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need for Equifax to process my claim for potentially unauthorized items on my credit reports pursuant to FCRA 605b. See the attached documentation for my disputes and all personal information.Customer Answer
Date: 06/25/2025
I submitted this myselfBusiness Response
Date: 06/28/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 28, 2025
Connie Brown
Better Business Bureau
Re: Rodney Hyppolite, Complaint ID #23508658
Dear Connie Brown,
Thank you for submitting Rodney Hyppolite’s complaint on 6/23/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23508658
I am rejecting this response because: I will accept once Equifax processes my dispute and the investigation is completed.
Sincerely,
Rodney HyppoliteBusiness Response
Date: 07/01/2025
July 01, 2025
Connie Brown
Better Business Bureau
Re: Rodney Hyppolite, Case #23508658
Dear Connie Brown,
Thank you for submitting Rodney Hyppolite rebuttal on 6/30/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Complaint: 23508658
I am rejecting this response because: I'll accept once the investigation is completed.
Sincerely,
Rodney HyppoliteInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries I do not know where these came from *********** (finance) Apr 4, 2025 VU/****** (Finance) Mar ******* ********** (Miscellaneous) Feb 19, 2025Customer Answer
Date: 06/24/2025
Yes I authorized this complaint.Business Response
Date: 06/30/2025
June 30, 2025
****** *****
Better Business Bureau
Re : Remiel Israel Complaint ID # ********
Dear ****** *****,
Thank you for submitting Remiel Israel complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have submitted multiple formal disputes regarding inaccurate and unverifiable reporting of an account from Santander Consumer USA account *****************. Equifax has failed to properly investigate my disputes, failed to provide a valid Method of Verification as required by FCRA Section 611(a)(7), and continues to report an invalid Date of First Delinquency, missing payment history, and incomplete data. I have also filed a **** and State Attorney General complaint regarding this matter. I am formally requesting immediate deletion of this account and all associated inquiries from my Equifax credit file.Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Robens Thoby, Case # 23506576
Dear Connie Brown,
Thank you for submitting Robens Thoby’s complaint on 6/23/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
J. Pearson
Equifax Customer Care Team
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