Complaints

This profile includes complaints for Delta Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Community Credit Union

  3250 Riverwood Pkwy SE Atlanta, GA 30339-6419

  
• 

  Delta Community Credit Union

  3250 Riverwood Pkwy Se # 100 Atlanta, GA 30339-6420

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Froze my checking account on 1/8/25 with out proper notice that I was being frozen or becoming frozen due to a missed payment. Put debit card as stolen. Proceeded to force a payment from me of 67 dollars to unfreeze my account. Wouldn't let me access my money until I paid 67 dollars. Definitely had lack of notice and definitely didn't need to be treated like a criminal over 67 dollars. I've had several others warn me about this bank and it's attempts to collect on late payments.

  

  Business Response

  Date: 02/05/2025

  Dear Better Business Bureau,
  

  Thank you for providing Delta Community the opportunity to respond to Mr. ******* complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  

  After a thorough review of Mr. ******* concerns, our Senior Vice President of Branch Delivery and Operations, *** *****, reached out to him to address the issues noted in his complaint. Unfortunately, we have been unable to connect with him directly and had to leave a voice message.
  

  Our records indicate that on January 8, Mr. ****** contacted the Credit Union and was transferred to a representative, where verbal authorization was provided to process a payment. We spoke with him then, restored service and acknowledged his frustration over how the overdue payment was handled.
  

  We sincerely apologize for any inconvenience this situation may have caused. If ********* has additional questions or concerns, we would be happy to provide further explanation or assistance. He is welcome to call *** directly at ************. Unless noted to the contrary, we consider this matter closed.
  

  Sincerely,
  Delta Community Credit Union

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out a partial application online for a refinance loan with Delta Community Credit Union. I didnt even submit the form as complete, and *** been getting spam calls from mortgage companies EVERY 3 min!!! Since Friday, Ive received HUNDREDS of calls NON STOP. They must have gave my phone number data away which is unacceptable.

  

  Business Response

  Date: 01/23/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ****** complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Ms. ****** concerns, our Vice President of Residential Lending, ***** *****, reached out to her to address the issues noted in her complaint. Unfortunately, we were unable to connect with her directly and had to leave a voice message.
  
  Our records indicate that Ms. ***** initiated a loan application but did not complete it. However, she did proceed far enough through the process to authorize a credit inquiry. As is standard practice among mortgage lenders and financial institutions, credit bureaus may notify other entities when a credit report is pulled for a mortgage-related purpose. Delta Community cannot prevent credit bureaus or other institutions from engaging in such practices. Members have the option to opt out of this activity directly with the credit bureaus.Information on how to do so is available on Delta Communitys website.Specifically, we provide details explaining that completing a loan application or authorizing Delta Community to obtain a credit report may result in firm offers (calls, emails, or texts) from competing lenders. Unfortunately, these offers are beyond Delta Communitys control, as credit bureaus may sell information related to loan inquiries to competing lenders.
  
  We sincerely apologize for any inconvenience this situation may have caused. If Ms. ***** has additional questions or concerns, we would be happy to provide further explanation or assistance. She is welcome to call ***** directly at ************. Unless noted to the contrary, we consider this matter closed.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, 2025 I attempted to mobile deposit a check. The deposit was rejected on January 3, 2025 and it was request I go to a local branch to deposit. I then went to the local branch drive drive up and waited approximately 5-10 minutes after sending the check before being acknowledged, and told please wait the employee was working with another customer. Eventually, the employee told me I would have to complete a deposit slip or come into the branch.I elected to go into the branch. Where I was told they would not accept the check because it had both my name and my wife's name on it. Since her name was on it she would have to be present and sign a waiver of liability. Having never run into a situation like this, and having deposited a check two weeks prior with both names on it, I asked for clarification , but was just told it was their policy.I then contacted the corporate office to confirm if this was Delta Community's Policy. I was told yes. I then requested a copy of the policy or policy number. The employee was not able to provide a policy or policy number. Instead she had me look up on the website a policy in regards to cashing third party checks. I advised her that the policy did not mention deposits, and appeared to be for endorsed over checks. The employee was unable to provide any information for the policy other than it took effect on July 18, 2024.Note: Both this check and the previous check was for an insurance claim. The first was for property damage which included me, my wife, and my mortgage company. This was for the same claim but for personal property damage made out to just me and my wife. Took the check to Truist and deposited it into my wife's account. I find it outrageous that one they do not accept deposits with additional payees when it is endorsed. Second that no one can find this policy, even though I was able to deposit a check of much greater value two weeks prior.

  

  Business Response

  Date: 01/06/2025

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Mr. ****** complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Mr. ****** concerns, **** ********, VP of Branch Delivery, reached out to ******** to address the issue noted in his complaint. We clarified the inconsistency and explained why we were unable to accept the most recent check deposit. Mr. ***** appeared to appreciate the call and the detailed explanation of the matter.
  
  We thank you for allowing us to respond to Mr. ****** concerns. Should Mr. ***** wish to discuss this further, he can reach **** directly at ************. Unless noted to the contrary, we consider this matter closed.
  
  Sincerely,
  
  Delta Community Credit Union

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 30. 2024 I was pick pocked in *****, *****. To date I have tried to use my new Delta Community Credit Union debit/credit card. Message received incorrect password. I have addressed this issue with a male manager and yesterday with *****. Always assured my password has been reset. Today I tried to use my card at Publix in *********, Sc and card was denied. Again message: password ************ a Delta crew member this an inconvenience is and costing me money to change US dollars to *****.

  

  Business Response

  Date: 12/16/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ************* complaint. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Ms. ************* current concerns, **** *******,Vice President of our *********** Center, immediately reached out to Ms. ************ to address the issue noted in her complaint. We worked to fully resolve the matter in real-time as soon as we received the BBB notification. Ms. *********************** has leveraged the BBB website on past occasions to report service problems, which we recognize and appreciate as her prerogative. In these past instances, we have provided her with contact information for senior leadership and welcomed her to store this information for future use if ever she desires escalated review or support.   
  
  We thank you for allowing us to respond to Ms. ************* concerns. Should she wish to discuss this recent challenge further, she can reach **** ******* directly at ************.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPANY VIOLATED "****" WITH CONTINUE RPORTING "AUTHORIZED USER" ON ACCOUNT NOT MINES AND NEVER GAVE ANYONE CONSENT TO ADD ME ON ANY ACCOUNT, "DCCU" REFUSE TO CLOSE/ REMOVE ACCOUNT FROM ********************** FILE, NEVER DONE BUSINESS WITH COMPANY, ACCOUNT NUMBER UNKNOWN, $3,625.00 BALANCE

  

  Business Response

  Date: 12/13/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to *********** ********** We are deeply committed to delivering responsive,thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Ms. ******** concerns, *** *****, SVP of Branch Delivery and Operations, spoke with ********** to address the issue noted in her ********** Please know that *** was able to fully resolve the matter, and we now consider this complaint closed.
  
  We thank you for allowing us to respond to Ms. ******** concerns. Should Ms. ******* wish to discuss this further, she can reach *** directly at ************.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a account statement in the mail on11/12/2024 with a account number with 0 balance , I never opened a account with ********************, my concern is that someone can over draw this account and I would be liable for this , please help me, I've worked very hard to keep my credit score at high score..

  

  Business Response

  Date: 11/14/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to ************ ********** We are deeply committed to delivering responsive,thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Mr. ********* concerns, *** *****, SVP of Branch Delivery and Operations, spoke with *********** to address the issue noted in his ********** Please know that *** was able to fully resolve the matter, and we now consider this complaint closed.
  
  We appreciate the opportunity to address Mr. ********* ********** Should Mr. ******** wish to discuss this further, he can reach *** directly at ************.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DELTA CCU Account number: ************* Balance: $ 8855 Dispute inaccurate items on my credit report I understand the importance of removing any incorrect accounts from my ********************** report in accordance with FCRA 605B. Could you please take a look at the documents? I've observed that some of the listed accounts seem to be inaccurate, which is worrying to me.

  

  Business Response

  Date: 11/06/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ******** concerns. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Ms. ********* concerns, **** *****, Manager of ****************** conducted a comprehensive assessment of the situation. **** has proactively attempted to contact Ms. ******* directly to discuss her concerns and offer support; however, the phone numbers on file and listed in the complaint appear to be outdated.
  
  Since September 14, 2024, Ms. ******* has filed eight credit disputes, with most including attached complaints submitted to the ************************************ (****) against the credit bureau(s). We have consistently responded to these disputes, affirming that the information reported is accurate.
  
  We remain open to discussing this matter further if there are aspects that Ms. ******* believes have not been fully addressed. **** is available to provide direct support and can be reached at ************.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have applied 3 times to be added for joint owner on my Mother account and verified all 3 times with her present on the phone. Yet still we are not added to the account. My mother has no cell service, doesn't remember any of her log in information for the bank account and she is physically unable to go in person. We need her last 4 bank statements for insurance purposes, but we keep getting the run around.

  

  Business Response

  Date: 10/29/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ***** concerns. We are deeply committed to delivering responsive, thoughtful service and ensuring that every individuals needs are considered alongside the collective interests of our entire membership.
  
  After thoroughly reviewing Ms. ***** concerns, ****** *******, Vice President of ***************** conducted a comprehensive assessment of the situation. ****** reached out to Ms. **** to discuss her concerns directly and to apologize for any misunderstanding. Ms. ***** request to be added as a joint owner to the membership in question is now complete.
  
  ****** is available to provide further support, if needed, and can be reached at ************. Please know we are grateful for the ongoing opportunity to serve Ms. **** and her family.
  
  Sincerely,
  
  Delta Community Credit Union

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta community has over drawn my account for no reason. Delta community bank failed to put a fraudulent action in correctly that put it is as a dispute. I wasn't disputing anything my card was stolen. Once my card got stolen someone purchased something from **** with my stolen card. I informed **** about this they refund my money back and said that was it. today my account was over drawn $500 which put me in a whole because it took all my rent. ***** dropped the ball by not putting in the right information they said they needed more information, but they didn't. This mistake has caused me to be late on my rent. Please see attachments below where they took the money then put it back then took it again putting me in a bind.

  

  Business Response

  Date: 10/15/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Mr. ********* concerns. We are deeply committed to delivering responsive, thoughtful service and ensuring that every members needs are considered alongside the collective interests of our entire membership.
  
  After carefully reviewing Mr. ********** concerns, *** *****, Senior Vice President of Branch Delivery and Operations, conducted a comprehensive assessment of his case to ensure every issue was thoroughly addressed. We were unable to complete the processing of the initial claim due to some incomplete forms that are required under Visas rules. We have since initiated a reprocessing of his claim and again credited his account for the transaction in question.
  
  Should *********** have any further questions or require additional assistance, *** is available to provide direct support at ************. We are committed to delivering the highest level of service and value Mr. ********* business.
  
  Sincerely,
  
  Delta Community Credit Union

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Delta Credit Union, I do not have a contract with ********************, they did not provide me with the original contract as I resquested

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Mr. ****** concerns. We are deeply committed to delivering responsive, thoughtful service and ensuring that every members needs are considered alongside the collective interests of our entire membership.
  
  Upon reviewing Mr. ****** concerns, ******** *******,AVP of Loan Performance and Analytics, conducted a thorough and detailed assessment of his case to ensure all issues were comprehensively addressed. We have confirmed that the current status of past loans Mr. ***** had with Delta Community is being reported accurately to the credit bureau. As part of our ongoing commitment to delivering exceptional service, ******** attempted to reach Mr. ***** by telephone to discuss his situation directly. Unfortunately, we have not been able to connect with him yet.
  
  Mr. ***** is encouraged to contact ******** at ************, and she will explain our findings as well as provide supporting documentation if desired. We remain dedicated to providing him with the highest level of service and support.
  
  Sincerely,
  

  Delta Community Credit Union