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NeighborWho.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company wants me to pay $44.99 to this company. I do not know why, I did not sign up for NWC ****************. This sounds like a scam.

    Business Response

    Date: 06/05/2025

    Hi ****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We completely understand your concerns regarding the account.

    NeighborWho can help you learn more about your neighbors and properties in your neighborhood. You can get property details on houses on your street, current and past owners, and public records on people living nearby. We aggregate public records such as deeds and assessments to compile in-depth reports on properties & people, which may include more information than you find on sites like Zillow or Trulia.

    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 

    The account was created on 03/22/25 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, we attempted to automatically renew your service to the monthly subscription of $44.99.

    Additionally, we have reviewed the identifying details provided and can confirm that your full name, email address, phone number, and zip code matches the information associated with the account.

    Furthermore, please be assured that your account was canceled and you were issued a refund of $44.99. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have additional questions please feel free to contact us at ************************

  • Initial Complaint

    Date:05/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize your company to charge my account anything this is the 2nd month I am being charged the *****..

    Business Response

    Date: 06/02/2025

    Hi ***,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.
    We do apologize for any confusion or inconvenience caused.

    We were able to locate your most recent contact with our **************** team. Please note that all accounts are created on the users end.
    Additionally, we have reviewed the identifying details provided and can confirm that your full name, email address, phone number, and zip code matches the information associated with the account.

    We completely understand your concerns regarding the account. NeighborWho wants our customers to be aware of the billing prior to creating an account with us. 

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 

    The account was created on 04/09/25 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, we attempted to automatically renew your service to the monthly subscription of $44.86.

    Please be advised that multiple attempts to process payment were unsuccessful. Since the account was created, successful charges have only occurred on 04/09/25, for $1.00 (7-day trial period), on 04/17/25 for $44.86, and on 05/30/25, for $44.86 monthly subscription.

    Furthermore, please be assured that your account was canceled and you were issued a total refund of $95.46. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have additional questions please feel free to contact us at ************************

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 14, 2025, I signed up for a trial membership (for 7 days) with Neighbor Who to find more information about a few individuals. I was not interested in continuing the subscription beyond the 7 days, so I contacted them yesterday via email, asking them to please cancel my membership. The response I received claimed that they could not find an account in my name or with my email address, and would need my account number, which they claimed was included in the welcoming email I received. I took photos of the membership agreement when I signed up and did not receive a welcoming email or an account number. I was also blocked from trying to log into the website to find this information. This is clearly a scam operation which should be shut down for the protection of consumers.

    Business Response

    Date: 05/23/2025

    Hi *******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We do apologize for any confusion or inconvenience this may have caused.

    We were able to locate your account using your first/last name and billing zip code.

    It appears that the account is associated to a different email address and there was a typo with your phone number that is why our automated support was not able to locate your account right away.

    Furthermore, please be assured that your account is now cancelled, as you requested. If you have any paid time remaining in your plan, you still have access for the remainder of that time, however you will not be billed going forward.

    We're sorry to see you go, but glad you were able to try out our website. Please know that you always have access to log back in and reactivate if you need our services again in the future.

    If you have any questions please feel free to contact us at ************************

    Customer Answer

    Date: 05/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****** *******

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just recently downloaded the direct express app for my disabled husband and found these reoccurring charges on his card. We've never even used this app but we're charged ***** on these dates... 5/2/2025 4/8/2025 2/8/2025 1/8/2025 12/8/2024 11/8/2024. I think that's it but we would like a refund. Please.

    Business Response

    Date: 05/16/2025

    Hi ********,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We completely understand your concerns regarding the account. NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

    To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 

    All accounts are created on the users end.
    Additionally, we have matched identifying details against the account.
    Email address and zip code match.

    In this event we have issued a refund beyond a single refund in the amount of $134.58.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got this service, trying to cancel the service within the trial period and this app will not allow me to cancel the amount of time left on trial and will not allow me to cancel the account

    Business Response

    Date: 05/08/2025

    Hi *****,   

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We're sorry to hear that you're having trouble cancelling your account.

    We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.

    Furthermore, we can see that you already reached out to our chat support team on 05/06/25 to cancel your account.

    Please be assured that your account was canceled and you will not be billed moving forward.

    If we can provide any further assistance, please feel free to email us at ************************

  • Initial Complaint

    Date:05/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As part of testing the service of NeighborWho.com, I tested this website. After that, I've been receiving monthly charges. I never received communication or informing to me that I will continue receiving charge from this Company. Today, I called them and they requested me to send a mail. I selected on the phone to cancel the service, and at the end they said that there was a problem cancelling the service.if required, I will be able to provide bank statements showing monthly charges. I am requesting refunds from Jan-24 to Apr-25.

    Business Response

    Date: 05/06/2025

    Hi *****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We do apologize for any confusion or inconvenience this may have caused.

    We completely understand your concerns regarding the account. NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

    Furthermore, your NeighborWho account has been suspended because we detected either suspicious activity, activity that fell outside our Terms of Service, or received an alert from your financial institution.

    NeighborWho suspended the account for your protection. We are locked out of any further transactions. 

    If you have further questions please feel free to contact us at **************************************.

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a free trial whith this company and no longer wanted their service because it did not have the information i was looking for and when they tried to charge me I didnt have money in my account so nothing was taken i will file a complaint against cash app as well because they have an option to block a company from charging you when selected to do so in which i did yet somehow this morning they blocked the first attempt then the second attempt they allowed which took all my money i had in checking and caused an overdraft and now i have to wait for the transaction to be cleared before i can dispute the charge this is not right i needed that money

    Business Response

    Date: 04/16/2025

    Hi *******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    I'm sorry to hear that you're having trouble locating the information you're looking for. Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

    We completely understand your concerns regarding the account. NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

    To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.

    In this event we have issued a refund beyond a single refund in the amount of $44.86. We issued this refund in an act of good faith based on your expressed circumstances.

    If we can provide any further assistance, please feel free to email us at **************************************.

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband didn't notice the charges were coming out until today. Nor he or I have ever been or heard of this website! We don't live in ******** or have any interest in investing in any. We would like a refund.

    Business Response

    Date: 04/15/2025

    Hi *****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We completely understand your concerns regarding the account. NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    NeighborWho can help you learn more about your neighbors and properties in your neighborhood. You can get property details on houses on your street, current and past owners, and public records on people living nearby. We aggregate public records such as deeds and assessments to compile in-depth reports on properties & people, which may include more information than you find on sites like Zillow or Trulia.

    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

    All accounts are created on the users end.
    Additionally, we have matched all identifying details against the account.
    First and last name, email address, zip code and phone number match.

    To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.

    In this event we have issued a refund beyond a single refund in the amount of $134.58. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.

    If you have any questions please feel free to contact us at **************************************.

  • Initial Complaint

    Date:03/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NeighborWho has been charging me $46.79 for months and I don't recall ever making an account. I would like to be refunded. I haven't used their services so I don't know why I am being charged. I feel as if my credit card was stolen and that this company is a fraud organization. I wish to report them to the Better Business Bureau.

    Business Response

    Date: 03/19/2025

    Hi there ******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.
    We completely understand your concerns regarding the account. 

    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.
    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. 

    Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 

    In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
    To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 

    All accounts are created on the users end.
    Additionally, we have matched all identifying details against the account.
    Full name, email address, zip code and phone number match.

    In this event we have issued a refund beyond a single refund in the amount of $140.91.  
    We issued this refund in an act of good faith based on your expressed circumstances. 

    We are unable to issue any further refunds on this account.

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $47.55 on my credit card for the last two months. Total of *****. I used their service once on 12/2025 and paid them $1.00. I did not sign up for any additional service. I only used their service on 12/2025.

    Business Response

    Date: 04/03/2025

    Hi there ******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. 
    Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

    Your account was closed because it appears you disputed our charges with your bank. 
    Please be assured the account is canceled and closed. 

    We are locked out of any further transactions. 
    You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.

    If you have additional questions, please don't hesitate to contact us.

    Customer Answer

    Date: 04/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

NeighborWho.com is NOT a BBB Accredited Business.

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