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Business Profile

Direct Mail Advertising

NeighborWho.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter recently used my card and tried a 7 day trial for one dollar I was unaware of this . I contacted neighbor who and they canceled the membership but did not refund me and I was still charged the $44.86 . I cannot afford this .

    Business Response

    Date: 08/17/2022

    Hi *****,

    Thank you for bringing our attention to this.

    Upon review, your account was cancelled and refunded the same day, on 08/16/22.

    The refund of $44.86 was processed immediately, on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

    Customer Answer

    Date: 08/17/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opted for a $1.00 charge on the Neighbor Who website and then I get this charge on my bank account Web Initiated Payment At PayPal Inst Xfer Neighborwho 072922-$44.86 . I DID NOT want to continue this service and only opted for the one time $1.00 charge. I live on social security and really need this $44.86 put back into my checking account (through Pay Pal is fine). I noticed there are a lot of complaints about this website doing exactly this and it needs to stop! Thank you for your help!*******************************

    Business Response

    Date: 08/02/2022

    Hi ********, 

    Thank you so much for the opportunity for allowing us to assist you with this matter.
    I apologize for any confusion or inconvenience.  All of our subscriptions are recurring.  

    The account was created on 07/20/2022 with our $1.00 7-day trial.  
    Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86. 
    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel.

    However, rest assured that the account was cancelled and you were issued a refund of $44.86. 
    The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

    Customer Answer

    Date: 08/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

NeighborWho.com is NOT a BBB Accredited Business.

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