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Direct Mail Advertising

NeighborWho.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this neighbor who withdrawn from my checking account twelve transactions. And need this to stop. Please help.

    Business Response

    Date: 03/05/2025

    Hi there *******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you. 

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Please see the the attached document, this is a sample of your signup page. 

    All accounts are created on the users end.
    Additionally, we have matched all identifying details against the account.
    Name, email address and phone number match.

    However, NeighborWho prides itself on understanding our customers' concerns. 
    We have issued a total refund of $179.44. 

    We issued this refund in an act of good faith based on your expressed circumstances. 
    NeighborWho is unable to issue any further refunds on this account. 

    If you would like to review our Account & Billing FAQS please click here: ***********************************************

    If you have any additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:02/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NeighborWho has been charging monthly up to 823 dollars. It has done so by making it impossible to cancel a subscription I dont recall ever signing up for. There is no way of canceling the subscription. I want it to be clear I dont want to be ever charged again by this business. You cant contact anyone to make the cancellation. This is fraudulent and predatory busyness that should not have an opportunity to operate.

    Business Response

    Date: 03/05/2025

    Hi there ****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    I sincerely apologize but we are unable to locate an account under your name, email address or any of the other details provided. 

    If you have received a charge from NeighborWho, could you please confirm:

    The last four and type of card that was charged
    Your billing zip code
    The date and amount you were charged
    What is the exact description that appears next to the charge
    Screenshot is best in aiding in our investigation

    Is there any other name connected to your card?

    If you have additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no knowledge of signing up for anything with this company/website but I have been being charged for months. I have disputed the charges before but I cant find any way on their website to stop or cancel whatever I might have signed up for?? This is taking $100s of dollars in months from me!! I cant even go back far enough to see how long theyve been charging me $47.55 (monthly)

    Business Response

    Date: 02/10/2025

    Hi there *******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Please see the attached document, this is a sample of your signup page. 

    All accounts are created on the users end.
    Additionally, we have matched all identifying details against the account.
    Full name, email address and phone number match.

    However, NeighborWho prides itself on understanding our customers' concerns. 
    We have already issued a total refund of $190.20. 

    We issued this refund in an act of good faith based on your expressed circumstances. 
    NeighborWho is unable to issue any further refunds on this account. 

    If you would like to review our Account & Billing FAQS please click here: ***********************************************

    If you have any additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time this company has charged me $61. I have never heard of this company and have never used their services or even heard of them. They have been charging me every month for ******. These charges are completely and utterly fraudulent. This company is a scam!

    Business Response

    Date: 02/06/2025

    Hi there ******,

    Thank you for reaching out and allowing us the opportunity to resolve this. 

    We were able to locate your account with the information provided. 

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Please see this link for the sign up page link : 
    ********************************************************************;

    All accounts are created on the users end.
    Additionally, we have matched identifying details against the account.
    Full name, zip code and phone number match.

    However, NeighborWho prides itself on understanding our customers' concerns. 
    We have issued a total refund of $121.30. 

    We issued this refund in an act of good faith based on your expressed circumstances. 
    If you would like to review our Account & Billing FAQS please click here: ***********************************************

    If you have any additional questions, please don't hesitate to contact us.

    Customer Answer

    Date: 02/06/2025

    Better
    Business Bureau:

    ? ?????????? ????????? ???????? ???? ?????? ? ??????????????? ******** ? ??????, ?? ?? ??????? ???? ???????????.

    ? ???????

    ?????? ?????

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About Dec 16 I tried neighbour's who for 1$ understanding that if I didn't cancel it could cost me 4$ month. By Dec 24 I was billed ***** and again on Jan 23. The information in the ad they had for the app was not only vague but deceiving. This company appears to lure and prey on the unsuspecting to take as much money as they can get away with. I want at a minimum my ***** that's ***** per month over charge before I canceled.

    Business Response

    Date: 01/30/2025

    Hi there *******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you. 

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Please see the attached document, this is a sample of your signup page. 

    However, NeighborWho prides itself on understanding our customers' concerns. 
    We have issued a total refund of $89.72. 

    We issued this refund in an act of good faith based on your expressed circumstances. 
    If you would like to review our Account & Billing FAQS please click here: ***********************************************

    If you have any additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:01/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company and have never used their services or even heard of them. They have been charging me monthly through ******. I have disputed the charges but could only dispute two months of charges.These charges are absolutely and completely fraudulent. This company is a scam!

    Business Response

    Date: 01/21/2025

    Hi there ******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    I apologize for any confusion or inconvenience. 
    Your account was closed because it appears you disputed our charges with your bank. 

    Please be assured the account is canceled and closed. 
    We are locked out of any further transactions. 

    You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.

    Additionally, all accounts are created on the users end.
    We have matched all identifying details against the account.
    Full name, and phone number match.

    If you have additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sayd inset an account i did not set ****** and now they are taking money from my bank account

    Business Response

    Date: 01/13/2025

    Hi there *****,

    Thank you for reaching out and allowing us the opportunity to look into this for you. 

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Please see this link for the sign up page link : 
    *************************************************************;

    All accounts are created on the users end.
    Additionally, we have matched all identifying details against the account.
    Full name, email address and phone number match.

    However, NeighborWho prides itself on understanding our customers' concerns. 
    We have already issued a total refund of $145.35. 

    We issued this refund in an act of good faith based on your expressed circumstances. 
    If you would like to review our Account & Billing FAQS please click here: ***********************************************

    If you have any additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:01/09/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried on a number of occasions by phone and email to contact the company. I was billed on my charge account and when i tried to log in both my email and phone number was reported as no account. To stop the charges i had to change my charge card number.

    Business Response

    Date: 01/10/2025

    Hi there *******,

    Thank you for reaching out and allowing us the opportunity to look into this. 

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Your account was closed because it appears you disputed our charges with your bank. 
    Please be assured the account is canceled and closed. 

    We are locked out of any further transactions. 
    You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.

    If you would like to review our Account & Billing FAQS please click here: ***********************************************

    If you have any additional questions, please don't hesitate to contact us.

    Customer Answer

    Date: 01/10/2025

     
    Complaint: 22792440

    I am rejecting this response because:
    The business makes it very hard to cancel the service as there is no phone number provided.   When i tried to log in to what was charged as my account,i was informed that there was no account on file and there was no way to contact the company by phone.   In my opinion this company is just giving a trial period without a clear notification that you will receive a large charge after the trial period.   My goal is that others are made aware of the problems dealing with this company.    Buyer beware !
    Sincerely,

    ******* *******

    Business Response

    Date: 01/13/2025

    Hi again *******,

    Thank you for your response.

    Your account was closed because it appears you disputed our charges with your bank.
    We are locked out of any further transactions.

    Your account was already refunded $89.72 via bank dispute. 
    You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.

    If you have any additional questions, please don't hesitate to contact us.

    Customer Answer

    Date: 01/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:12/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription 6/20/24 and you all have charged my card 6 times since then. If $269.16 isnt returned to me, I will make this a legal issue.

    Business Response

    Date: 01/06/2025

    Hi there ******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you. 

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Please see the attached document, this is a sample of your signup page. 

    However, NeighborWho prides itself on understanding our customers' concerns. 
    We have already issued a total refund of $224.30 as requested when you contacted our ************* Team on 12/29/2024. 

    We issued this refund in an act of good faith based on your expressed circumstances. 
    NeighborWho is unable to issue any further refunds on this account. 

    If you would like to review our Account & Billing FAQS please click here: ***********************************************

    If you have any additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:12/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being billed for ***** a month that I did not authorize. I did a 1 dollar one time payment several months ago and that was it. NWC NeighborWho.com keeps trying to charge my credit card for a monthly charge that I never signed up for. The practice of this company has caused me to have my credit card restricted several times and then somehow they get my new credit card number. I want this to stop. I am retired and on a fixed income and dont need this scam to continue. Please help.

    Business Response

    Date: 01/06/2025

    Hi there *****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Please see this link for the sign up page link : 
    ********************************************************************;

    However, NeighborWho prides itself on understanding our customers' concerns. 
    We have already issued a total refund of $98.78. 

    We issued this refund in an act of good faith based on your expressed circumstances. 
    If you would like to review our Account & Billing FAQS please click here: ***********************************************

    If you have any additional questions, please don't hesitate to contact us.

NeighborWho.com is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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