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Business Profile

Direct Mail Advertising

NeighborWho.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY Bank statement shows 3 transactions FROM this business.the one that is $24.95 i didn't sign up for anything for it to cost me that ****i have went back And forth with emails and gave them All the information on My Bank statement And they have no records of this **** I want My refund.

    Business Response

    Date: 10/26/2022

    Hi *********,

    Thank you for bringing this to our attention.

    We apologize for the confusion, however we do not own nor are we affiliated with "My Neighbors".

    To resolve this matter please contact them directly for a resolution.

    Thank you.

  • Initial Complaint

    Date:09/30/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A new & unknown account seems to have installed itself on my business & personal laptop. I received a PayPal notice this morning saying that I (or my account) sent a payment of $49.46 USD to NeighborWho. I did not send this payment but I can not get around using the account that is currently installed on my laptop, I need more help than BBB, but for now (because I'm going to be late for work if I type longer) I need to register this complaint. I did not 'join' NeighborWho, and PayPal does not give me the possibility to refuse the payment. I shall return to the PayPal site later today and follow their complaint process. I do not have time to scan and submit my PP doc printout. I will gladly ************ later in the day. Must attend to work imperatives.

    Business Response

    Date: 10/03/2022

    Hi ******,

    We do apologize for the inconvenience this may have caused.

    We were able to locate your account with identifying factors such as your full name, billing zip code, and telephone number. Upon further investigation it looks like that account was created on 08/24/2022 with our 7 day $1.00 trial.When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account.

    This way our customers are fully aware of the charges including the date to cancel the trial.Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.

    Our records do not indicate a previous request to cancel the account before the trial ended, in this event the account continued to renew.I am happy to report I was able to cancel your account and issue you a refund for the $98.92 subscription fee. Please let us know if you have any additional questions by contacting us at ************************

    Customer Answer

    Date: 10/05/2022

     
    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    In particular: "Our records do not indicate a previous request to cancel the account before the trial ended, in this event the account continued to renew. I am happy to report I was able to cancel your account and issue you a refund for the $98.92 subscription fee. Please let us know if you have any additional questions by contacting us at ************************ "

    I thank the business in question for their upstanding inquiry and response, and I wish to make known to BBB that the business in question (can't find their full correct name from the present screen) acted in this manner and gave full satisfaction. Thank you; satisfied.

    Sincerely,
    *****************************

  • Initial Complaint

    Date:09/24/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 24, 2022. Business: Neighborhood Who. Charged my **** account with $44.86, not authorized by me. I likely used free or $1.00 access for one search and was then charged a payment for further use. I do not wish to continue this account and did not authorize payment. I will not use such "free" offers again since they automatically then bill you for a monthly or annual fee not wanted.

    Business Response

    Date: 09/30/2022

    Hi *******,

    We apologize for any confusion.

    When signing up with a subscription to run background reports, the subscription will let you know that it is auto-renewed, as are many magazine subscriptions, in order to maintain your continued access to the service.

    You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    Upon further review, we see that your account was created on 09/16/22 with the $1.00 for 7-days Trial.

    We did not receive a request to cancel, so your account continued to renew each month.

    We were able to locate your account the account is now canceled.

    Details about the refund has been sent to the email address on file.

    If you have any further questions or concerns, please email us at ************************

    Customer Answer

    Date: 09/30/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/22/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Neighbor Who Website Put my personal info on their website without my permission. Could you please contact them to delete my info on their website, Thank you so much for your help https://www.neighborwho.com/*********-**********-**-addresses/

    Business Response

    Date: 09/27/2022

    Hi *******,

    Thank you for reaching out.

    We have received your email request to remove your information.

    The request was completed and a confirmation was issued on 09/23/22.

    Please let us know should you require further assistance from us.

  • Initial Complaint

    Date:09/21/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 7 day free trial for $1 two days ago. I have since decided to cancel. I have tried numerous times to cancel by calling the number provided for cancellation only to have the calls ended with no results! When trying to cancel via the e-mail address given I was transferred to a site called CancelHero and would be charged $37 dollars using a credit card if I followed through with that. I want this 7 day free trial ended. Very unscrupulous business practices associated with this site! I will warn others not to click on it. I was not checking on my neighbours. The question I googled was how can I correct bad information being associated with property we own. We have property that is rented. The renter has severe problems getting food or packages delivered to the correct address because previous renters changed **** house #s in area. In the process of using this site I was redirected to ***********. I will be cancelling this trial also!

    Business Response

    Date: 09/25/2022

    Hi *****,
    I do apologize for any inconvenience this may have caused. After some additional research, I was able to locate an account using the phone number provided. I was able to cancel your account. We do apologize for the confusion, we are not associated with cancel hero and we do not charge for cancellation. Our cancellation email is ************************ and We sincerely apologize for your experience.  

    Please let us know if you have any additional questions and we would be happy to assist!

  • Initial Complaint

    Date:09/21/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the sight for $1.00 trial and was not happy with the quality of the site and cancelled my service before the trial period ended.Today they billed my checking account for $44.86 on September 21 st. 2022 they fraudulently billed me without my permission.I have tried to call them numerous times and the phone on their side just hangs up.I tried to contact them online but was unable to.

    Business Response

    Date: 09/27/2022

    Hi *******,
    Thank you for allowing us to rectify this matter for you.

    We were able to locate your account and upon further investigation it looks like that account was created on 09/13/2022 with our $1.00 trial.

    Our records do not indicate a prior request to cancel after reactivation. All of our subscriptions are recurring. We outline on the sign-up page that each subscription package will automatically renew until you elect to cancel.

    Please be assured that your account was canceled and you were issued a refund of $44.86. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any additional questions, please don't hesitate to contact us at [email protected]

    Customer Answer

    Date: 09/27/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel with ******** who they have taken two payments out of my PayPal account .It was a trial and I called to cancel.No one was listening.I see other complaints for this company I am a senior that cant afford these payments lease stop them.Thank you

    Business Response

    Date: 09/14/2022

    Hi **********,

    Thank you for providing your feedback.

    We see that you contacted us via email to cancel and request a refund on Monday September 12, 2022, which we immediately confirmed.

    We were not able to locate any requests to cancel prior to this contact.

    NeighborWho provides hassle free cancellation. Simply call in, Chat with us, or email.

    However, rest assured that your account is now cancelled and you were issued an additional refund of $47.55.

    The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us, we are available:Phone: ************** (6:00am - 11:00pm EST)Chat: Available 24/7 Email: [email protected]

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with Neighborwho it was canceled 9-20-2020 I have been charged ***** months June, July and August of 2022 I called and one person hung up on me and another told me someone would e mail me I want a refund

    Business Response

    Date: 09/04/2022

    Hello ****, 

    We apologize for the inconvenience. We were able to locate your account and issue a refund as requested. We are saddened to hear about your negative experience. if you have any additional questions please contact us at [email protected]

  • Initial Complaint

    Date:08/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a search with them and NOTHING WAS ON THE **** "except the name of the person and city and state. I emedatly called them and complained that they had no information on the person. They offered me a special rate of $9.00 for 3 months and I declined it but they kept the money and canceled my account. they should have returned my money

    Business Response

    Date: 09/04/2022

    After further review of your account you used our automated IVR service to cancel your subscription as requested. I do apologize for the confusion we are not offering a special quarterly subscription for $9.00 at this time 

    We saddened to hear you had a negative experience with our product. We have issued you a refund as request since you were not satisfied with the information you received on your report. If you have any additional questions please contact us at [email protected]

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tired to cancel my subscription before the free trial ended well thought I did but was then charged $48 and when attempted to it again it kept logging out of the site I would like a refund

    Business Response

    Date: 08/24/2022

    Hi *******,

    Please be assured that your account was canceled and you were issued a refund of $47.55. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

    Customer Answer

    Date: 08/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

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