Reviews
This profile includes reviews for Global Payments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 86 Customer Reviews
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Review fromWilliam D
Date: 02/17/2023
1 starDo not use GPI. Plenty of other companies with less transaction fees and no hidden fees. They will put you on hold and just talk in circles while passing you off to other customer service reps. ** you are a small business owner they will nickel and dime you and only say they will help if you come back. They will take advantage of you and take the money out of your account without warning or discussion. Hide everything in lengthy and confusing contracts and require you to complete extensive scans of your equipment that only IT people even understand how to do and the assistance is just words on paper. Had one sale of $162 in the month and my fees to GPI were $95. Can you afford to run a business like that?Review fromEric W
Date: 02/17/2023
1 starStopped using this company years ago. Every month they take money from my account! Called them to cancel and even had letters sent to them asking to cancel and refund money. They have take over $2000.00 out of my account since I stopped using them. I have have my bank do stop payments and they still continue to pull money!! This company is a SCAM SCAM SCAM!!! Please do yourself a favor and read the reviews on this terrible company before you sign up with them. I sure wish I would have.Review fromMaria O
Date: 02/03/2023
1 starThis company will hold your money hostage with total disregard for your business. We had a compromised bank acct. Notified Global that we need an account change. They sent us the documents they said needed to be filled out, they did not respond for 2wks. WE inquired about the change, told us we were denied the change because the signer (original signer) was not authorized to make the change. It has been 2 full months now of back and forth, giving different information with each phone call. We have given them a letter/minutes from our board authorizing signers, CEO and finance managers credentials as requested. They refuse to authorize any named signers and have held onto money owed to our business since December 2022. With each denial of submitted, required by them, documents & authorization of signer a totally different and irrelevant document needed to be submitted. We have requested a check for what is owed to us and to close our account and we were told You are not allowed to do that. Im sorry, we are not allowed to dissolve the business relationship! This company is dishonest and untrustworthy. Next step is legal action. DO NOT USE THIS COMPANY!!Review fromThiago V
Date: 11/25/2022
1 starWORST MERCHANT SERVICE I HAVE EVER USED! BE CAREFUL WHEN SIGNING A CONTRACT WITH THIS COMPANY, MANY FEES THAT ARE NOT MENTIONED IN THE CONTRACT, FEES THAT YOU ONLY RECEIVE AFTER YOU START RECEIVING PAYMENTS, FEES THAT YOU CANNOT REMOVE AFTER BEING DISCOUNTED, FEES THAT EXCEED 6% OF THE ***** AMOUNT RECEIVED, IN HOW MANY OTHER MERCHANTS ARE ONLY 2.3%NO DISPUTE YOU CAN WIN EVEN WITH ALL THE REQUIREMENTS REQUESTED. I LOST OVER $30K IN MERCHANT DISPUTE BECAUSE THEY SIMPLY S*** ON YOUR HEAD AND DON'T GIVE A LITTLE ABOUT COMPANIES THAT HAVE GLOBAL PAYMENT ACCOUNTS.DO NOT USE THIS MERCHANT SERVICE IF YOU DON'T WANT A HEADACHE!!!Review fromSTACY R
Date: 11/02/2022
1 starThis company is FRAUD all day long. I have reached out to them several times. I had an employee on phone for over 30 minutes trying to get forms filed stating that we no longer use them and the could "Never" get them to send to me. They got my emails and money but couldn't send me anything. I cancelled them years ago, and now they are taking funds through EFT. I have notified my bank and will be trying to figure out how to file a fraud claim on the company as well. I haven't used this company for over 6+ years. Crooks/Thiefs whatever you call it...Review fromShannon L
Date: 10/31/2022
1 starOpen an account with the PA lottery, who uses Global Payments *** to process deposits. I added my bank account and was denied the ability to make ACH deposits into my account. Upon contacting Global Payments ***, I was informed that they, illegally, ran a credit check without my permission. Moreover, as I have a credit score of 815+ with all 3 credit agencies, I was very curious as to the reasons I would be denied based on a credit check anyway. Anyone that runs a credit check is require by law to inform you, in writing, as to the reason for a denial. Global Payments ***, however, refused to provide the reason for denial. This too is a violation of the law. I then asked for their legal mailing address for the purpose of filing a complaint with the **** and was initially denied that information as well. This company is violating the law, repeatedly, and then trying to conceal their identity from the government agency that regulates their industry. I'm not done with these fraudsters yet. Legal action to follow.Review fromTammy Jo L
Date: 10/20/2022
1 starDO NOT use this company, they tell you one thing and then lie about it. I was given instructions to fill out a Termination Request Form and give a brief description of why, that's exactly what I did, now they have taken $495 and said I filled it out wrong. If he told me to do the Written 60 days or I would be charged the $495 fee you can bet your *** I would of put that in there. I found this when I was doing my Accounting and called immediately and was told that I filled out the termination form wrong. And basically that I will not receive the $495 back as a credit. This time I spoke to the same person and all of a sudden "he came up with the line he explicitly said I had to write 60 days notice on the Termination Request Form" The only thing he told me to do was write a brief description of why I was closing my business. I had done business with them since 2016, 6 years plus a referral and this is the thank you they give you. Write everything down of what he told me to do and if he told me to write the 60 days notice that is exactly what I would of done. So they "use you" and after your done they don't care about the customer.Review fromREBECCA T
Date: 10/14/2022
1 starWe stopped using Evo a year and half ago. They are still charging us even though our machines have been returned. Their **************** never picks up and when I spoke with ***** and ask for a refund of ******* he basically laughed. I have put stop payments with our bank on all the *** that hit our accounts. This is fraud. Someone need to stop this. *******Review fromAna C
Date: 10/14/2022
1 starThis company is extremely difficult to work with. Their internal procedures for closing accounts doesn't align with large corporate organizational structures with situations that people leave companies. Yes, they first require that the ownership on the account be changed to a new person. Understandable. The account is still owned by the same corporation, but they insist on having the new representing employee's ***. Repeated attempts to explain that the *** is very confidential and personal data of an employee and should not be added to a W-9 form that has the corporate name on it, got me nowhere. They don't even offer a secure method to share the *** (if the Executive was willing to give it) , it just gets sent to a customer service general email. Our company does not feel this is a reasonable request when we are asking to close the accounts. Fraud and Data privacy is a concern, and a personal *** is extremely sensitive and easily stolen. In the meantime, they continue to charge the monthly fees on accounts with no transactions. Not able to eliminate the fees while accounts remain open. Very happy we stopped using their services and very frustrated with the last step to actually close the accounts.Review fromCheryll C
Date: 09/19/2022
1 starCheryll C
Date: 09/19/2022
Global Payments set our account up incorrectly and now will not get me to anyone who can correct this.. It is a horrible company.I have talked to 4 departmentbeen on hold for 3 hours and still not close to a resolution
Global Payments, Inc.
Date: 09/22/2022
Better Business Bureau Inc.
Case Number: 195469
Consumer Name: *****************************
Dear BBB Customer Relations Advocate, This issue was resolved today 9/21/22. There was a technical issue that caused transactions to route to the incorrect merchant ID. The complaint was that they just couldn't get anyone on the phone that could resolve it with them. ******* (the merchant) said they'd been on with support for about 6 hours and couldn't get anyone to understand what needed to be done and they were getting bounced around quite a bit. ******, one of our agents, talked with ******* and apologized/took ownership and resolved the technical issue. We have also tested the fix to make sure everything was resolved to Cherylls satisfaction.
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