Complaints

This profile includes complaints for Edible Arrangements (Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Edible Arrangements (Headquarters) has 24 locations, listed below.

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  Edible Arrangements (Headquarters)

  980 Hammond Dr STE 1000 Atlanta, GA 30328-8187

• 

  Edible Arrangements (Headquarters)

  3130 Sugarloaf Pkwy Lawrenceville, GA 30045-9461

• 

  Edible Arrangements (Headquarters)

  1240 Highway 54 West Ste 501 Fayetteville, GA 30214

• 

  Edible Arrangements (Headquarters)

  Alexandria, VA 22315-3630

• 

  Edible Arrangements

  3794 Pepperell Pkwy Opelika, AL 36801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/4/25 to send a delivery to my daughter for Mother's Day to be delivered on 5/11/25.When the order was not delivered on 5/11/25 by 7/8pm, I left several messages on the store's voicemail and sent emails. No response.The order was delivered on 5/11/24 around 10:30 pm to a residential address (waking up all the children and adults in the apartment). Since this was a surprise for my daughter, she was not aware of a delivery or what was ordered. The Edible Arrangement websites states "During busy holiday times, you can expect that residential deliveries may be made as late as 9:00 PM."I received a call from **** from the store the next day on 5/12/25.I informed **** that the order was delivered to residential address at 10:30 pm and the three balloons that were on the order were not received. He asked me to send him pictures of what was received and gave me a number to send via text. I sent a text at 7:07 pm on 5/12/25 when my daughter returned home from work with 2 pictures of what was delivered. He did not responded to my text and has not responded since. The order total was $97.61 and the three balloons not received were $14.95. Unacceptable to be delivering to a residential address at 10:30 pm and the entire order was not delivered.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 21, 2025 at 9:38 am, I ordered an edible arrangement to be delivered to a school with one hour delivery. At around 1:09 pm, I tracked the status of the ordered and it was still on the status of order received. I called the store, there was no answer. I called again and a woman answered and said they have been busy but the order will be delivered in 20 minutes. I told her I paid for one hour delivery because it needed to be delivered to the school before it released at 3. She again stated it would be delivered in 20 minutes. I then asked would they refund the one hour delivery fee and she said yes, which was not done. I checked again at 3:17pm and they were just then crafting the order. I called the store and customer service line various times between 3:17 and 5pm to attempt to cancel the order since it was no longer in the window. No answer. I submitted a cancellation request online as well. At 5 pm the delivery calls and states they couldnt delivery. He then sends me a voice note via text stating he cant deliver in which I sent the screenshot of the delivery status and ask for a refund. He then send me a series of rude and bullying voice notes telling me we dont live in ********* **** where theres no traffic, called me a M*F* stating I only spent $40 said next time dont order at his F* store and before placing an order let my F* people know and texted me to STFUP. I had not cursed or yelled I just requested they refund and he have the store call me. At 5:16 the order was marked delivered even though it was not. At 1:10 am I received an email stating I was still charged $38.29 of the $70.08. I want all of my money back because not only was the service not rendered but I was treated terribly by the store driver or owner not sure if the title. I have a video of the text exchange I wanted to share with corporate but I have no way of sending it to them. I cant file a complaint on the site because they keep sending it directly to the store.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst service and store ever I placed an order for delivery on ******** for a friends birthday never showed up never even showed that they started to work on it not a message saying sorry we cant fill your order I called left a message still nothing next day May 20th at 12pm says it was crafted and out for delivery with driver 4 stops away guess what its 8:57 pm NO DELIVERY no communication I called 2 times left messages sent a email to customer service still nothing 2 days later after the birthday and still NO DELIVERY no email no call back not a **** thing STAY AWAY from the store Its store 823 in **********

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Chocolate covered strawberries for mothers day. When they arrived , my mother went to take a bite and a big ant came running out of the strawberry. She threw them away. I have called 5 times and left a message for them to call me about it and no one ever answers the phone there and no one calls you back. Filed a complaint case # ******* , still no one called us or answered our complaint. Spent ***** for strawberries with a big ant in it. I want my $ back. Flowery Branch Location **************************************************************************** ************

• Initial Complaint

  Date:05/17/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Edible Arrangements ********, ** Location On May 15, 2025, I placed an order with Edible Arrangements for $42.10 and scheduled it to be delivered on May 18, 2025. After completing the purchase, I received an email confirmation stating that the delivery could occur any time before 7 PM. I had a reservation out of town that afternoon and was concerned the arrangement would arrive while we were away.I attempted to contact the ********, ** location multiple times by phone, as well as the Edible Arrangements call center, but received no response. I then visited the store in person, only to find a handwritten sign on the door stating that the location was temporarily closed.I submitted a cancellation request through the companys website the same day but have not received any follow-up communication. After checking the website and the companys ******** page, I saw numerous complaints from other customers experiencing the same issuemissed or undelivered orders, no responses, and no refunds ********* of today, I have not received a refund, or any contact from the company. This experience has been frustrating and unacceptable, and it reflects a broader pattern of neglectful and misleading business practices at this location.I am requesting the BBBs assistance in obtaining a full refund and ensuring accountability from this business.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a same day arrangement to be delivered on 5/9/25 from Edible Arrangements in *********. The arrangement arrived on 5/10/25 and all of the fruit was sour. I immediately called edible arrangements and the store *** said they were very busy and someone would call me back. No one called back. I called on 5/11/25 and they didnt answer the phones. I called back on 5/12/25 in the morning and asked for the store manager or supervisor and the store *** said there was no one there and sheets have someone call me back. No one called me. I called back in the afternoon around 3/4 and s/w *****. She said I cant refund you so I asked her can she redeliver a fresh one that wasnt sour. She said she couldnt and the manager wasnt available and she would have him call me back. On 5/13/25 no one called. I called back and explained again and asked for a manager. The gentleman was very rude and said you can talk to me. I told him my fruit was delivered sour and he said you didnt have any fruit just strawberries. I told him I had the Mothers Day platter which included grapes, and strawberries and pineapples that spell mom and I told him this point I would like a refund and he said whatever Ill refund it and while I was still speaking, he hung up on me. To date, the refund has not been received.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PLACED ON ORDER ON 05/06/2025 TO BE DELIVERD FOR MOTHERS DAY 05/09/2025. THE ORDER STILL HAS NOT BEEN DELIVERED. I LEFT SEVERAL MESSAGES WITH THE BUSINESS, ALMOST WEEK LATER 05/13/2025 I WAS CONTACTED BY ************ AND ADVISED THE STORE IN ********** ** THAT GOT MY ORDER WAS CLOSING AND THAT MY ORDER WILL BE DELIVERED SAME DAY 05/13/2025 BY THE LAKELAND STORE, I RELUCTLANTLY ACCEPTED. NO DELIVERY STILL . I CALLED SEVERAL TIMES, ************, TO STORE, AUTOMATED MESSAGE STATED ORDER WAS DELIVERED, IT WAS NOT DELIVERED. I LEFT SEVERAL MESSAGES NO RESPONSE. IT IS WAY PAST MOTHERS DAY, THE COMPANY DID NOT HOLD UP TO END THEIR END OF THE CONTRACT TO BE DELIVERED ON 05/09/2025, I EVEN GAVE A SECOND OPPORTUNITY AND IT STILL HAS NOT BEEN DELIVERED. I AM REQUESTING A FULL REFUND TO MY ORIGINAL FORM OF PAYMENT.

• Initial Complaint

  Date:05/14/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER NUMBER: W2012297109-2 ORDER TOTAL: $106.39 DELIVERY DATE: May 10, 2025 DELIVER TO: ***** ******* ******************************************* FULFILLED BY:Edible Arrangements - 245 104-****************************************** ************ Multiple fruits were rotten and had mildew on it. I asked for a refund, I received the following email and nothing has been done about it, even *************************** the following email: Your Case Reference Number: ******* Thank you for contacting Edible Arrangements! We wanted to confirm that we've received your comments.We've sent your feedback directly to the local Edible Arrangements store servicing this order (Edible Arrangements - 245 in *********************). The store owner or manager will review your comments, and will contact you within 48 hours if needed. If there's anything else we can do to help in the meantime, just let us know! You can contact the store directly at ************ , or check in with our *********** at ************** using the case reference number above.I am seeking a refund

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ****** I placed an order for delivery to my elderly mom for Mothers Day. This may be her last Mothers Day. I wanted to be there with her but I could not so I scheduled a nice edible arrangement to be delivered on Friday May 11. My order number was W1011283094-1. On Friday May ******* at 1210 pm I re cover an email stating the order had been delivered. I called my mom at 4pm to see how she liked it and was told it was not delivered. I contacted the Grapevine store to determine what happened and they advised the order was sent to the colony store to be completed. They advised the order showed in transit in their system. I contacted the Colony location and after speaking with two different employees they were unable to provide any help. I then asked to speak to the manager. I was told there was no one available. I then went online and started the complaint process. It was documented under reference number *******. It indicated I would receive a call within ***** hours. That did not happen. At approximately 7pm Friday someone rang the doorbell at my parents house. When my dad answered, the edible arrangement was left outside and the driver was gone. This is what I ordered and this is what was delivered. Needless to say what was delivered looked like the went to the grocery store and threw some fruit in a bowl. It has now been four days since I requested a call reference this matter. I have tried calling into the customer service center but it then routes me to the grapevine store. When I call grapevine I get the answering machine and have left several messages. Ultimately it is the colony location that did this to my mom. However they refuse to call me. Edible arrangements states they offer a full refund if not 100 percent satisfied. I am far from satisfied. I would like a full refund.

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond furious. I placed an order through your *******************, ** location to be delivered on Mothers Day one of the most important days of the year and guess what? Nothing showed up. No call, no update, just silence.I had to follow up myself the next day, and the store casually offered to redeliver. Fine. But then it gets worse when the order finally arrived, it was filled with disgusting, old, rotten fruit. Completely inedible and downright ************* dare your company promote a premium service it clearly cant provide? You ruined a moment that cannot be redone, and there is absolutely no excuse for this level of negligence especially from a location representing your ******* am livid. This needs to be made right immediately.