Complaints

This profile includes complaints for Havertys Furniture Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Havertys Furniture Company has 92 locations, listed below.

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  Havertys Furniture Company

  780 Johnson Ferry Rd NE Ste 800 Atlanta, GA 30342-1434

  
• 

  Havertys' Furniture

  6650 N. Federal Hwy Boca Raton, FL 33487

• 

  Haverty's Furniture

  26450 Golden Maple Loop Wesley Chapel, FL 33544-6327

• 

  Haverty's Furniture

  11798 S Cleveland Ave Fort Myers, FL 33907-2863

• 

  Haverty's Furniture

  1906 W Brandon Blvd Brandon, FL 33511-4814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haverty's Furniture says that their policy is to inspect furniture before it is delivered for any flaws but they lie. Numerous times I have ordered furniture from them and it comes to me damaged! I will continue to order my furniture until it is in good condition! They try to send a technician to your home to repair the damaged furniture but I will never accept that because new furniture should be perfect! I will warn ******* that I know to not order from Haverty's because they are liars! My next step is an attorney. I am going to make a special effort to give them bad reviews on every website possible!!!

  

  Business Response

  Date: 12/19/2022

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around mid October 2022 I purchased several furniture items . Before the delivery I advised them that I only need 2 of the 4 Barstools. They delivered them anyway.took two away but the next two deliveries bought them back. I had them return two stools two times. I dont know if I was charged for 2 or 4 or 6 bar stools!!! I returned an end table, canceled an ottoman, exchange a youth bedroom set. I have called several times and went back into the Buckhead store requested documentation of specifications of items I was charged and credited on my account. I opened a Havertys credit account and they just lists everything in a lump sum, provides no account details. As of today , no one will provide me specific details. I keep getting the run around. Telling me Ill look into it and call you back in an hour. On 11/7 or 11/8 I called the corporate office spoke with ***********************. She created ticket # *******. I called today, 11/12 left a voice message, no response back from **** or anyone at the corporate office. Also, I have asked them to come pick up their damage items and cancel a future delivery in Feb 2023 . But, they keep trying to sell me other items. PLEASE HELP ME GET THIS RESOLVED, ASAP!!!!

  

  Business Response

  Date: 12/13/2022

  Havertys will contact the customer. Thank you. 

  Customer Answer

  Date: 12/19/2022

  Havertys needs to provide me documentation on how my  downpayments were applied to my account, on 10/16 I paid $2,986. and on 10/28 I paid $2,477.74.  Also ,provide documentations on all credits  for returns and exchange items,ASAP.  FYICorporate office contact *********************** is non-reponsive.  She advised me over a week about that I would have this documentation by last Monday, 12/12/2022.

  

  Business Response

  Date: 12/20/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sleer sofa from Haverty's and it was delevered to my home on 10/20/22. The sofa was too large to fit up my staircase. In the process the delivery workers tried to force the sofa thus causing damage to my walls. I refused the delivery and purcheased a smaller sofa from them. This sofa had defective fabric. I had Haverty's come again to remove it and install the replacement. more damage was done to my staircase wall. Photos of the damage was taken by the delivery company and myself and submitted to Haverty's ticket #*******. I was referred to THEIR insurance company, I submitted the photos to Havertys for them to submit to Liberty Mutual. I was asked to get an estimate from a contractor for repair of the damege and I did so and submitted it. Liberty Mutual has informed me that the estimate is too high. Havertys has shifted the responsibilty of their carelessness to me on this. I have spoken to many people from both parties and am getting no where. I merely want Havertys to take responsibilty for the damage THEY caused to my home. Their insurance company is THEIR responsibility, not mine.

  

  Business Response

  Date: 12/12/2022

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18548897
  
  I am rejecting this response because: Their customer service department has been useless in getting this resolved. Their BBB review history shows a pattern of not caring about customer service. I want them to get this matter resolved, the claim paid so that I may repair my home that THEY damaged.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/13/2022

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18548897
  
  I am rejecting this response because: I believe this is their standard response to maintain their rating with the BBB. All an entity needs to do to maintain their rating is to respond to a complaint. Their review history clearly shows they do not follow through with their responses. I need to know WHEN they will respond please.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional sofa from Haverty's back in 2019, It was sold to me under the terms and conditions of no interest if the amount was paid before the promotion was up. I paid this amount off in 2021, then they started charging me interest which is almost equivalent to the total charge of the sofa, then they closed my account in Oct 2022 while I was still making payments, they have reported this missed payment to my Nov 2022. I am going to seek legal counsel very soon FOR THIS IS REDICULOUS.

  

  Business Response

  Date: 12/05/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put in a request for Haverty to fix our recliner -cushion is indented in the back -buttons for motor do not work We had to wait a week for the technician to get to us in a metro area with stores to be told they have to order the part to try to fix. Not that he comes with parts to use for the repair. Mind i took time off work and had to put aside a whole day as they wouldnt let me know the time frame until the day before. Then the technician was an hour outside the timeframe anyway. 10 days pass and no update. I contact them again and they state still waiting on the part and will contact when it is in. So i am being asked to wait an unspecified timeframe. I asked them to please be sure a replacement recliner and all parts needed are with technician when he comes back. They tell me they can not be sure they have a replacement recliner if the repair doesnt work. So i have to wait an unspecified time for my chair (which is useless) to be serviced with hopefully a part that resolves the issue and possibly wait even longer for a chair replacement if the issue is unresolved. NOT OK!

  

  Business Response

  Date: 12/05/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:12/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a daybed from Haverty's in June. At the time of purchase, I went in store and asked about an ETA on delivery and was told the daybed I ordered was in-stock and would be delivered in 15 weeks. I got help placing the order online and waited for my delivery. Shortly after placing the order, I received an email from Haverty's saying the order was delayed and that it would be months for delivery - or until October, almost 5 months from my purchase. They refunded the delivery fee, but would not let me cancel or adjust the order.In October when the bed was finally delivered, it arrived damaged. Two of the seat cushions had imperfect fabric, portions of the fabric along the bottom of the daybed were sewn incorrectly, and the fabric alongside the arms of the daybed was so thin and warped that it was bubbling. I immediately contacted Haverty's and asked to have a re-pick pursuant to their refund policy, and was asked to upload pictures and call again. The 3rd, 4th, and 5th time that I called Haverty's they said someone was reviewing my file and I would be contacted. On the 9th time I called Haverty's, I was told that they would replace the cushions and discount the remainder of the daybed. I was then told I would get an ETA for the seat cushions by end of day. As of today, December 1st, I have no seat cushions, an imperfect brand new day bed, and no reimbursement or repair from Havertys. They are unwilling to do anything to make this right despite having a policy that should have allowed me to get a different daybed the day of delivery since the one I got was damaged. They have lied to me about product availability, mechanisms for resolving service under their policy, and intentionally made it difficult to try and fix the issue. I think they have misleading advertisements on available products and misleading practices with respect to refunds and repairs.

  

  Business Response

  Date: 12/05/2022

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 12/05/2022

  Hello,

  Thank you for notifying me of Haverty's response to my complaint. Their response indicates that they will be contacting me directly. However, I've not received any communication from Haverty's, in any form, since their response was submitted, leading me to believe that it was not a genuine response. I'd therefore ask that my complaint not be closed and I'd still like BBB's assistance in attaining a resolution, if one can be attained. 

  Please let me know if you need more information or if you would like to have a call to discuss.

  Thanks so much.

   

  

  Business Response

  Date: 12/07/2022

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18511768
  
  I am rejecting this response because Haverty's has not contacted me or attempted to resolve my issue. I have received no calls, emails, or texts from them and my service ticket has not been updated for more than a month beyond them saying they will contact me.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/14/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispatcher stated that the truck was broke down @ 5:30Pm after initially stating the delivery would occur between 2:40pm and 3:40Pm. At 8:05pm the Driver called and said hes 17 minutes out. He called back 2 minutes after that to say the manager said its too late. I moved 3 bedrooms of furniture and hired a hauling service to ensure I made way for the delivery. Being lied to by the dispatcher is unacceptable but more concerning is the lack of empathy on their part to even share a next day delivery date with thanksgiving 2 days away. I expect a significant concession on their part for misleading business practices.

  

  Business Response

  Date: 11/23/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:11/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been waiting for a delivery for our replacement coffee table and missing accent chest, the delivery took place this past Friday, Nov 18th. Unfortunately, the delivery men did not ring the doorbell and solely relied on a physical knock on the door and then left the premises without trying to reach us. I contacted the store where we made the purchase and asked for the matter to be escalated. *** the manager took our call and said he would call us the next day to resolve our issue, but that call never happened. We called today Nov 22nd and was told that *** would call us back in 30min, but that call never took place. I need someone to help us with our issue.

  

  Business Response

  Date: 11/23/2022

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 11/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch on August 20, 2022. I was told that it would take 12 weeks. Agreed upon the price and timeline. I was told by an associate that it would be delivered the last week of October. I never heard from anyone. I called and they said it was Nov 4th and it would be delivered between the 5-8th. I took off work on the 7th to be available for the couch to arrive. On the 4th they notified me they could not deliver until the 12th and I needed to pay in full now. I obliged. I paid a friend to be at the house on the 12th since I would not be home and they said it would be another month to have it delivered if I could not be there on the 12th. The two pieces of the sectional that arrived on the 12th did not match. The couch will not fit together. The delivery team left the sectional and refused to take it back. They said customer service would reach out in 30 minutes. They did not. The store consistently tells me they will not assist in this matter. I spoke to ***** at customer service on 11/15/22 at 8:58 AM that told me he could have it delivered in 3 weeks. I expressed to him that this was not acceptable as I am getting married soon and need that couch ASAP and I will no longer have a couch for Thanksgiving and I am hosting the ENTIRE family. The delivery team told us the couch has to be in pristine condition for them to take it back so they do not advise using it. ***** said he would call me back with an update. I get an email 11/15/22 at 1:19pm stating it would be the end of December. It is clear they disrespect the amount of money and patience I have invested with this company and they have no interest in making this right. HELP!!

  

  Business Response

  Date: 11/16/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were in the process of having a custom home built due to my husbands physical disabilities and to care for his aged parents. We needed a specific type of furniture that was easy for my husband to get in and out of because he has multiple sclerosis and is a fall risk. We explained this to the salesman and that we needed the furniture by a certain time. After identifying a sofa and measuring our space we determined we needed more pieces. We were told delivery would be mid October, right after our settlement. I was advised over the phone some of our pieces (tables) wouldnt arrive in time so I canceled them. ETA was updated to late October and I expressed my discontent but was told it would absolutely arrive by 10/31. On 10/31 I didnt hear anything. I called 4 days later and was told only half the items arrived. I had to keep reaching out to find out what happened. Without explanation I was told new ETA was 11/21. I again expressed my discontent. Its not safe for my husband to walk around an open house without furniture. He needs to take several rests and have objects to hold onto. I was told by Havertys it was my fault the date changed because I added more pieces 2 days later. I expressed that this wasnt told to me when I spent more money that deliver would change. I asked to speak with a manager several times. No one is calling me back. Im seeking an earlier delivery or a refund as this poses a health risk to my husband.

  

  Business Response

  Date: 11/08/2022

  Havertys will reach out to the customer. Thank you.