Complaints

This profile includes complaints for Havertys Furniture Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Havertys Furniture Company has 92 locations, listed below.

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• 

  Havertys Furniture Company

  780 Johnson Ferry Rd NE Ste 800 Atlanta, GA 30342-1434

  
• 

  Haverty Furniture Company

  6500 N Davis Hwy Pensacola, FL 32504-6957

• 

  Haverty's Furniture

  31594 US Highway 19 N Palm Harbor, FL 34684-3723

• 

  Haverty's Fine Furniture

  3534 NW US Hwy. 1 Jensen Beach, FL 34957

• 

  Haverty Furniture Companies, Inc.

  2940 Apalachee Pkwy Tallahassee, FL 32301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction : August end & Sept 21 Total value of purchase : ******+ value of the disputed item : $2000 (approx.) disputed item: copper coated dining table. Issue: The quality of the item is bad and manufacturing quality is pathetic. Store is not ready to accept their warranty statement "Havertys stands behind all manufacturer warranties with free parts and labor for 1-year from your date of delivery." Sequence of events: Sept first week: Copper coated dining table item delivered. Identified a dent on delivery. Store agreed to replace Sept 21 : Replaced the top part of the dining table with another peice. Oct 3rd week: Started seeing the copper coat coming off at places. Oct 4th week: Raised a warranty request Nov 1: Havertys representative calls and says they can replace the item, while on hold for the call, call gets disconnected Nov 1: I /customer called back the ********************** customer service and another representative picks up the call.. This agent is rude.. assumes no one gave me a commitment that item is replaced. she is not ready to listen when I mentioned a few minutes back I was talking to another representative. She straight away judged the items is not eligible for warranty claim and mentions damage is done by us ! sigh ! she went on making statements like this that are rude and shocking ! Talked to her manager and now they want to talk to manufacturer to see if they agree it is a quality issue. So net-net, Haverty's warranty claim is useless and they are not ready to help customers. No due diligence before making any statements.

  

  Business Response

  Date: 11/04/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sectional called ***** at Havertys in ******** *****. When we were in the store, the sectional was much more firm and it held properly. We bought this in August 2022 and after sitting on it, for only a couple of hours, the couch sunk in every which way on every single cushion. Also, the back cushions sunk in that you lean against. Everybody that sits on this couch is confused as to how we paid ****+ for the sectional. Its poorly designed and very uncomfortable. I dont understand how the cushions are completely different from what was in the store. It was noticeable from day one. We want out money back or an exchange to buy something different at the store. I always thought havertys had excellent quality and customer service, but this is the worst couch Ive ever paid for. Buyers remorse would be putting it lightly. It makes us sick that we spent this much money on a couch that you cant even sit on without hurting your back or sinking in. They say that they commit to excellence and customer service, but this is awful.

  

  Business Response

  Date: 10/17/2022

  Havertys will contact the customer, thank you.

• Initial Complaint

  Date:10/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent $40,000 on furniture and was called and emailed at the end of July and told all our furniture would be delivered on August 2nd. Its now October 1st and we are still waiting. Some things have been delivered, some have been broken, and others are still TBD. I have had a table with no chairs for almost 2 months. Some things were supposed to be delivered last night according to multiple emails and phone calls and yet we still wait. This has been a nightmare and a complete waste of time. **************** has been horrendous. We have been told lies during this whole process. Nothing that was promised has ever come to fruition. This is a joke and I can now completely understand the poor reviews you have. I know $40,000 does not seem like a lot to many people but it sure as h*** is to me. I want answers! I want my furniture that I paid for in May and June. I want the **** interest on my cash purchase. I want solutions and no more empty promises. I want serviceable customer service. I want to deal with someone that has the power to make things happen. We have been speaking to the manager, *****************, and he has no answers for us or no solutions, just empty promises!

  

  Business Response

  Date: 10/05/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a purchase of furniture from this store and want to cancel it. The furniture has not been delivered yet but we have been told we HAVE to buy this furniture. We have changed our minds and do not want this furniture any longer. We should not have to have this furniture delivered to our home if we do not want it any longer. It has not been loaded or delivered and we will not be paying a restocking fee since it hasn't left the store yet. A deposit was paid through our **************** card and that will be disputed and credited. Order number 1002-4432438

  

  Business Response

  Date: 09/22/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a master bedroom set and dining set from Havertys in May for $7,402.31. I was told I would receive all items in approximately 6 weeks. I received the dining set a little late (late July), which was fine. Regarding the bed set, I am now told delivery could be as late as November and there is no sign of the delays ceasing. At this point, I have no idea as to whether I should expect delivery in 2 weeks or 2 years. Havertys has locked me into a transaction by being dishonest about delivery dates and now will not deliver on their end of the deal. They have entirely ruined my experience as a first-time home buyer. We have been unsettled and living in limbo for months now.The attached receipt is for full payment paid before delivery of the dining table. Prior to that we had only paid a down payment.

  

  Business Response

  Date: 09/22/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a detailed document of my experience at a local store

  

  Business Response

  Date: 09/22/2022

  Thank you. Havertys will contact the customer.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was ******* 2022.We bought the warranty for defects. Buying this product (king sleeper with warranty) was not cheap. The frame broke on it while pulling it out normal. You can tell when you look at the frame that it was not built 100% the screws where it meets t the wood frame are barely in there so I can see why it broke. I started a form with Havertys and now they tell me they wont take care of it that it has to go through a company for the warranty. The way it broke, its defective. I didnt brake it pulling it out. All this money spent and they cant even keep up with the warranty they sold us. Just very unhappy. The sleeper now is sinking in.

  

  Business Response

  Date: 09/22/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two couches, a chair and an ottoman from the Havertys furniture store located in ********* ** off highway 77 and *****************. around March/April of 2021. I was aggressively sold an extended warranty by the salesman who stated over and over again that this warranty was a no questions asked warranty that would cover any damage to the furniture I was purchasing. I have filed two warranty claims for damage caused by my children. On both claims, not only were questions asked, but the claim submission and wait times are arduous and time consuming. My second claim was denied by the warranty company stating that the damage they see in pictures is considered normal wear and tear and therefore not covered by the warranty. I am not complaining about the contractual clauses of the warranty that cause my claim to be denied. My complaint is against Havertys for aggressively forcing upon their customers to purchase a warranty under the false pretense that the warranty covers everything and that there will be no questions asked which couldnt be further from the truth. I contacted the store directly to ask for their assistance, they opened a customer care ticket only to call me two weeks later and rudely reiterate what I was already told by the warranty company. I am requesting a prorated reimbursement of the horrific warranty they sold to me under false pretense.

  

  Business Response

  Date: 09/16/2022

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached complaint.

  

  Business Response

  Date: 09/15/2022

  Thank you. Havertys will reach out to the customer.

• Initial Complaint

  Date:08/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in the store and agreed to purchase some furniture, and put a deposit of about $400.the furniture I ordered was damaged, so I rejected and Haverty picked it up, they refused to take it back during the delivery and picked it up a about a week later.I did recieve and pay for a wine cart and stools, delivery fee and taxes.To replace the defective furnture rejected I ordered a recliner at $1,200. and stools (count of 2 @ ****** each).I was charged $1,483 on my Haverty credit card for the recliner and over $700.00 for the stools. This overcharge is egregious and I demand a refund to my Havertys credit card, as I did not agree to the charges they have placed. I had left many message for the store manager to call me to correct the situation however no call was recieved. Haverty credit card also does not have a customer service to call and discuss the disputes. I will also cancel the credit card, when this transaciton is settled.

  

  Business Response

  Date: 08/30/2022

  Hello, Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17787809
  
  I am rejecting this response because: Havertys is not giving me credit for deposit on the furniture order, and they are overcharging on the furniture that was delivered.  A woman called me with information that does not support the total payments reconciled to purchases. She was confused and could not provide itemized statement.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/31/2022

  Hello, Havertys will reach out again to the customer. Thank you.

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17787809
  
  I am rejecting this response because they have not provided a refund nor itemized statement  to support the balance they have applied to my credit card.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/16/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

  

  Business Response

  Date: 09/22/2022

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Regards,

  *************************