Complaints

This profile includes complaints for Havertys Furniture Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Havertys Furniture Company has 92 locations, listed below.

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  Havertys Furniture Company

  780 Johnson Ferry Rd NE Ste 800 Atlanta, GA 30342-1434

  
• 

  Havertys' Furniture

  6650 N. Federal Hwy Boca Raton, FL 33487

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  Haverty's Furniture

  26450 Golden Maple Loop Wesley Chapel, FL 33544-6327

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  Haverty's Furniture

  11798 S Cleveland Ave Fort Myers, FL 33907-2863

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  Haverty's Furniture

  1906 W Brandon Blvd Brandon, FL 33511-4814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor ************** Worse Customer Service.After only two months of ownership, the recliner began to lean to the side and was visibly made with poor quality materials.I reached out to customer service about my product and the issues and they had a technician come out and order a part that would take 3 WEEKS to come in. The technician came out and repaired what he presumed to be the issue but upon installation the chair was STILL BROKEN. The technician was very rude and nonchalant about the entire process. He left with the job unfinished. Now, I have to wait ANOTHER 3 WEEKS for a DIFFERENT part to arrive. All of this is within 6 months of owning this chair.I would NOT recommend this product. Don't bother purchasing from here, take your business elsewhere.Product: **** Recliner | Purchased on Sep 3, 2023

  

  Business Response

  Date: 03/18/2024

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a 2 piece sofa cuddler in May 2023. Our 2 back Cushions are so depleated and lost shape in just 7 months. We paid around ******* with the warranty as well for protection. In Jan 3, 2024 we called the warranty company about the cushions and they told us that the cushions werent covered in the warranty we purchased. This warranty was almost ****** So then we called Havertys Store in ********** ** off Lakeline where we purchased and talked to Manager in Jan 2024. They told us they could send some replacements to us and that customer service would get ahold of us. Still NO response after talking to the store Manager several times. Its Now March 14 2024 2 months have gone by and still no cushion replacements. We cant sit on our sofa its so uncomfortable. We have a new grandbaby in the home and would just love to relax on our sofa but cannot.

  

  Business Response

  Date: 03/15/2024

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21436504
  
  I am rejecting this response because: I personally have not got a call from Havertys in regards to fixing or replacing my sofa.
  
  Sincerely,
  
  April Brothers

  

  Business Response

  Date: 03/20/2024

  Hello, Havertys spoke with the customer on the account on 3/18/2024 in regard to a resolution. Thank you.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional in 2017 from Haverty's in ****, **. Within 2,5 years I was contacting them telling them about problems with the sofas surface. This was supposed to be a "real" leather couch, I've paid over $5000 for it. However, it began to fade and the vinyl, started to peel. I've submitted a claim, that was denied, referring me to the manufacturer because it is not covered under the Guardsman Warranty. I've reached out to customer service and was told it is too late to file a claim, however I can contact the manufacturer. The Guardsman Warranty is worthless.

  

  Business Response

  Date: 03/13/2024

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21423745
  
  I am rejecting this response because:

  I followed their requests to upload several pictures and haven't heard back from them.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/21/2024

  Hello, Havertys has spoken with the customer on 3/20/2024. Thank you.

• Initial Complaint

  Date:03/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19, 2024, I purchased 6 items from Havertys in *****, **. I was charged $199.99 for Top Drawer Delivery and provided a delivery date of March 9 which was 19 days later. I placed an additional order on February 25, 2024. The orders total over $5,000 worth of merchandise. Three days before delivery , Havertys customer service called and left a voice message stating 2 items could not be delivered until March 23. This is 33 days after the purchase. I contacted the company to discuss a possible alternative and was told this was my only option. I went onto the Havertys website and it showed the item could be delivered on March 16 which still not satisfactory was a better option than what was being offered. I have tried to follow up with the store and corporate and am not getting a response. Not receiving an item over 30 days after making a purchase with no alternative for customers is unacceptable. Havertys should offer an alternative and refund the delivery fee.

  

  Business Response

  Date: 03/08/2024

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:03/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a bedroom set from Havertys on September 2023. We did purchase the floor model however our sales lady did the (store manager) told us everything would be under warranty. We were missing one nightstand, and we were told the matching nightstand would be ordered. It was ordered however it did not match so we refused the nightstand. They reordered the nightstand and once again it did not match so we refused. Now while this is all going on we have called the store manager every week checking on the nightstand and the dresser since it is also broken. The dresser draws do not close. Now this has been escalated to the regional manager since the store manager wants nothing to do with this deal. The regional manager said he could not help us. We filed a claim in September 2023 on the dresser for it to be repaired and have heard nothing. Long story short we spent $22,161.01 on a bedroom set that is junk and Haverty's will not stand by their word. I can provide you will all the documents, photos etc... Please contact me for more information.

  

  Business Response

  Date: 03/05/2024

  Hello, the contact information provided in this complaint does not match our records. Please have customer call ************* for further assistance or allow the customer to provide the phone number or email that is connected to this particular purchase. Thank you.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this sofa in 2016 from Haverty's in ***** *****. Within 2 years I was contacting them telling them about problems with the sofas surface. This was supposed to be a leather couch and they charged me over $2000 for it. However, it began to become discolored and the seat cushions as noted in the pics split open. Which according to a upholstery expert with over 45 years experience stated should not be possible. He also said to repair it would cost more than it's worth. This company brags about their guarantee. But since 2017 until now they have refused to honor their guarantee. I want either replacement seat cushions or the amount it would cost to repair the sofa.

  

  Business Response

  Date: 02/20/2024

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 02/29/2024

   
  Complaint: ********
  
  I am rejecting this response because: In regards to prior claim #******** This company contacted me and we made an agreement for $500 however, as of a week later they have not lived up to their agreement.
  
  Sincerely,
  
  *****. *****

  

  Business Response

  Date: 02/29/2024

  Hello, allowances take 7-10 business days to process. This was approved on 2/21. We ask that the customer give the whole 7-10 business days to process the payment. Thank you.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from this business on or around 09/19. I had began to notice discoloration of both nightstands and submitted a claim at that time to only to receive a denial. I have been desperately seeking ***** because I thought in good faith that I was purchasing a top rated furniture. I have used the furniture cleaner from Guardsman to no avail and within the last year noticed the discoloration and subsequently burned a candle on the nightstands and during that I noticed a burned area, and filed another complaint. I spoke to a representative from Haverty and was told that someone will contact me but no response. People want to know that when purchasing a product that it stands the test of time but NOT THIS FURNITURE. Please advise

  

  Business Response

  Date: 02/20/2024

  Hello, Havertys would like to follow up with the customer when the phone number, first/last name, or email address connected to the purchase can be provided by the customer. The following information connected to this complaint does not allow us to locate the customer and/or purchase. Thank you.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch, love seat and recliner for over 3800 dollars.  I have no issues with the couch and love seat however the recliner is damaged.  I noticed this the day after it was delivered and called the company for a replacement.  After waitiing weeks for a response they told me that they had a 1 month warranty on their furniture.  I have documents to show that there is no mention of this warranty.  The recliners metal rubs together and when I sit in it sinks all the way.  I have made a number of calls with no resolution.  I constantly get the run around.  I made them aware of the problem immediately and they have done nothing to help me.

  

  Business Response

  Date: 02/15/2024

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a recliner from Havertys on January 29, 2023 and on October 2023. I noticed the leather on the seat was breaking down. Havertys sent out a technician who told us it was scratches but it was obviously not scratches. So they sent out a technician the end of December who said no its not scratches. It appeared to her that the leather had not been pulled tight enough when it was manufactured and thats why it broke down so quickly and she was going to recommend that they replaced the piece of recliner. When I hadnt heard anything by 1 February I called and inquired and was told that it was declined that both technicians had said that it looked like in-home damage, which is not what I was told at all by the second technician. I tried to escalate this and speak to a manager, but they refused to give me anything to resolve this issue. They said they couldnt order the piece because it didnt exist. It was out of stock and would never be back in stock and they said they were only doing that out of a courtesy. They told me to go back to the guardsman gold plan warranty but theyve already told me it wont be covered because it happened less than one year. The $2400 piece of furniture should not break down in nine months. There is no excuse for that and I would like to have it replaced. I dont know what the second technician put in the report but I do know what she told my husband and myself and that it was not our fault we had not damaged it. My husband is 60 years old and he looks sitting in it in sweatpants. I dont know what else we could do. Its not like hes jumping on it , I was under the assumption that he could sit in it. Please help us if you can.

  

  Business Response

  Date: 02/14/2024

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased furniture a little under 4 years ago. Many items. Over the last three years we have had several quality issues. Some of the furniture we purchased we purchased the extended warranty due to the cost. Most of the furniture such as the recliner and bar stools have had constant quality issues but are past there warranty. We will end up throwing them out. You would think you would get quality furniture and service but after the sale its like pulling teeth to get them to move or cover their own furniture. The high end mattress we purchased has started to sink in in spots and incredibly uncomfortable to sleep on. We called due to a ten year warranty and they sent a service guy out and he threw a string across the bed and you can clearly see where the bed is pushing up in the center. The divets that have sunk in where you lay are visually noticeable. After the tech left we were told it would be about an hour. After waiting all today I called before they closed and was told that the mattress was fine and had to have an inch and a half before it would be considered. Currently its at an inch. Keep in mind this is a warranty we paid for. Of course i got heated and told them Im not going to stop and just accept it. That the bed was hurting my wifes and my back and is sinking in to much. They said they would send out another tech. Instead they called today and said they will do nothing about it and it is what it is. They wouldnt reschedule and the manager hasnt pair enough to call or the service manager. You would be better off going else where than deal with these less than honest people. I want them to honor their warranty and will continue to see this through including court if needed. The mattress is defective along with the recliner which is peeling in under 4 years. It will simply have to be thrown out.Any one reads this youve been warned that Havertys is little better than a junk consignment shop. They seem as close to cons as the law will allow.

  

  Business Response

  Date: 02/01/2024

  Hello. Havertys will contact the customer. Thank you.