Complaints

This profile includes complaints for Havertys Furniture Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Havertys Furniture Company has 92 locations, listed below.

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• 

  Havertys Furniture Company

  780 Johnson Ferry Rd NE Ste 800 Atlanta, GA 30342-1434

  
• 

  Havertys Furniture Company

  3679 Roosevelt Blvd Birmingham, AL 35235-3193

• 

  Haverty's Furniture

  2000 Tamiami Trl Unit 225 Port Charlotte, FL 33948-2135

• 

  Haverty's Furniture

  1000 Immokalee Rd STE 50 Naples, FL 34110-4802

• 

  Haverty's Fine Furniture

  2501 Okeechobee Blvd. West Palm Beach, FL 33409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased our couches about 2 years ago. I didn't realize that after 18 months, my interest will be added to the total. When contacting the company for a copy of the signed paperwork, for myself to see a copy of the signature and terms and conditions, I was told I would receive it within 40 days. 2 days later, I received a nice little letter, saying our application can't be found or given. At this point, if you can't provide me proof of purchase, then I shouldn't be obligated to pay the rest of the amount.

  

  Business Response

  Date: 12/06/2023

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a bedroom set a month ago. It took them 5 attempts to deliver one of the nightstands undamaged. On the 5th attempt while moving the night stand in they ran it into our new bed frame damaging it. Throughout the whole process I was told I'd be contacted by multiple people including store manager but never did. So many regrets going here. Go literally anywhere else.

  

  Business Response

  Date: 11/20/2023

  Hello, Havertys has been in contact with the customer. Thank you.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2021, my husband and I purchased multiple pieces of furniture totaling approx. $7,300.00. After some persuasion, we also purchased the Guardsman Gold Plan to have a peace of mind since we were spending so much money on the furniture items. On 9/24/23 i had an incident where my dog simply jumped on the sofa and the sofa seam came undone exposing the inside cushion/foam. I filed a claim with Guardsman on 9/25. It took almost 2 months for Guardsman to send a technician out to evaluate the sofa damage. I was told by the tech, the sofa was not repairable, as it would cost more to repair it, than it would to replace the sofa. I did not hear anything for a couple weeks. After many phone calls to Haverty's and Guardsman, i was told that a replacement part is being ordered for the sofa. I was told by Haverty's that they will "try to expedite the part" since it has already taken so long to get some resolution. Now, I am being told by Haverty's it will take 4-6 weeks for the part to be delivered, and there is no way to expedite it. Once it is delivered there is no telling how long it will take to have the tech come out to make the repair (it took 2 months just have him them come to evaluate it). The amount of time this has taken is unacceptable and the sofa should immediately be replaced. The quality of the sofa is terrible. The holiday season is coming up and after spending our hard earned money on a sofa that's a little over 2 years old, we will not have any sofa to sit on during the holiday season. Haverty's is promoting and encouraging the sale of the Guardsman plan which is a warranty company that gives you the run-around, will not answer any questions and is basically a scam. This is Unacceptable and i feel that Havertys' should immediately replace my sofa.

  

  Business Response

  Date: 11/13/2023

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Haverty Furnitute in ****************, ** on 8/24 to pick our dream furniture for our new house being built. We had to put $1,500 down to be able to special order the custom fabrics that we selected. It was a great experience. We were told, at that time, that we could use our Synchrony card and have the 36 mo interest free promotion. We went through the whole experience with that expected. We are closing on said house in a few days and called the store to complete the payment process and was told no. We are unable to use our Synchrony Card now because Haverty's policy changed two weeks ago. We ordered the furniture under the pretense that we could pay using our Synchrony account. The store forwarded us to call the ***************** which we did, only to be told "sorry, find another payment option or open an Synchrony Haverty account." We can't have our credit run to open a new account due to home closing and now our dream furniture sits in a warehouse. I can not understand how we were not notified of the changed policy. We should have the ability to use our Synchrony card due to the fact that your policy was different on 8/24 when the transaction was placed and furniture order. I am horribly disappointed in this company.

  

  Business Response

  Date: 10/18/2023

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 3/2/2021 is when I very first purchased the warranty for my furniture, there was an issue with it and then it had a hole on the furniture so then they allowed me to get another set. Then I thought it was a good company so I paid an additional $400 dollars for the warranty on the new furniture. I called and advised that there was an issue, they never sent out a service tech but denied my claim. I am a very clean neat person who takes cares of my furniture the treading broken which it have paid it, I reported it as soon as I noticed the damage I paid too much money for the furniture, it's leather everywhere the body touches, and it's only located in one spot. They denied my claim. It's not my fault if the furniture is defective. I want it repaired or replaced, this is something that's not my fault. If my request is not honored I will be seeking an attorney, this is not right to treat a loyal customer this way. The lady was rude and was told me that it was an intentional act when the only thing I do is sit on the sofa, which is what it was made for. I want the right service that I deserve, I'm at an old age, I don't have any young children. I Just want the the furniture problem corrected, only requesting for the service that I paid for. I want the furniture repaired, replaced, or I would like a refund. There is no reason that the furniture that I paid so much money for and supposed to be leather is breaking less than 2 years. I need this issue resolved as soon as possible, I was promised me worry free with the warranty, and I actually paid more this this time for the second set. Please have someone contact me as soon as possible to resolve this issue. You can also reach me on my house phone **************. This is really affected me. I need this issue resolved as soon as possible.

  

  Business Response

  Date: 10/13/2023

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/07/2020, I opened a Haverty's Furniture credit card in **********, ** with ************** with a purchase amount of $6,673.99. Charges did not begin until the furniture was delivered on 12/5/2020 in ****, **. At the time, the items I purchased were a part of promotion for 36 months, equal-pay-no-interest plan. On 12/11/2020, I went into the store in ******* to return my items because I was not happy with the way everything looked in my home. The store connected me with an in-store designer and I decided to keep some of the items and return others. I was under the impression that these items would be exchanged and/or added on to my original purchase terms of 36 months, equal-pay-no-interest. To my dismay, I did not notice that ************** had been charging interest on my account since 2021 until 10/9/23. I spoke with a supervisor and learned that two of the exchanges done on 12/11/23 were entered under the terms of 6 months deferred interest instead of 36 months equal-pay-no-interest. Not only did the cashier fail to ring this up correctly, Haverty's did not allocate my automatic payment towards the items that were accruing interest and they failed to abide by the 36 month equal-pay-no-interest plan I opened the account under. I would like to have the total interest paid to date of $232.53 refunded immediately.

  

  Business Response

  Date: 10/13/2023

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 07/23/2023 Order number is 1091-0190556 Received defective sofa. Called customer service a ticket was created #*******. ******************** sent a service man who inspected the sofa and agreed that there is no fix and will confirm. Later we received a call to go to the store an pick another sofa with the same credit of purchase price. We went to the store and did not see anything else we liked called the store back and said refund will be issued with the exception of shipping and handling. Once refund is received It was 20% less than our original price about $980 off. Called again to no avail and customer service would not address why they tool money off for a defective sofa they could not repair

  

  Business Response

  Date: 10/13/2023

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20715858
  
  I am rejecting this response because: This is in reference to complaint ID# ********. The complaint was closed prematurely. The business replied that they will contact the customer and we had 7 days since that to reply if resolved and we did not know what will be the outcome. We played several phone tags and finally when we connected with the business she was very rude and was one way conversation did not listen to a thing we said and ended up hanging up and we have not spoken to anyone from that business yet. We are waiting to escalate this to talk to a Haverty's manager and look into this issue . Please keep this complaint open as It is not resolved. Thank you
  
  Sincerely,
  
  ********************

  

  Business Response

  Date: 10/31/2023

  Hello, the customer accepted the cancel with the restocking fee, the customer was also informed that the delivery fee would not be refunded on 10/16/2023. Thank you.

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20715858
  
  I am rejecting this response because:

  This was a defect on a brand new sofa, why would we accept a 15% restocking fee plus 5% delivery fee for a total of over $900 in fees for a sofa that was returned. They sent a service man that agreed that the sofa does not look right being new one and will see what they can do. They offered a credit for the full amount but since we did not find any and asked for a return we were charged those fees like we changed our mind where indeed we liked the sofa It is just looks terrible and was damaged being compressed where the cushion was permanently indented  and we had to return it regardless. Just because we accepted to return it does not mean to charge 20% for a defective sofa and tell me we agreed to that.  
  
  Sincerely,
  
  ********************

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ********************

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original sofa was replaced under guardsman policy 1 year ago for broken frame and busted springs. Guardsman policy was purchased again for replacement sofa. 1 year later and the sofa is again with broken frame and busted springs. We are not hard on our furniture, no kids in the house. I Want to get out of this sofa/policy as I do not want another replacement that will only last a year. Looking for refund of original purchase price plus second guardsman policy purchased last year.

  

  Business Response

  Date: 10/03/2023

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with getting my Reselection credit. They refused to repair a broken recliner and now refuse to replace the item.

  

  Business Response

  Date: 09/01/2023

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20550563
  
  I am rejecting this response because:

  They have only contacted me tell me to return the items and possibly get a refund. They refuse to refund me yet want the items returned. They only over talk you on the phone and make demands. HORRIBLE CUSTOMER SERVICE 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/01/2023

  Havertys has contacted the customer and scheduled pick up of the return for 09/08/2023. Thank you.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20550563
  
  I am rejecting this response because:

  Not entirely true. They have scheduled the pick up, not a refund. They want me to get the refund from another company that has nothing to do with the sale. More then Sketchy
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased sofa on August 25, 2023. Delivery is expected to be in October but it is not scheduled yet. I was charged full amount to my credit card. This $2281 charged for payment in September while who knows when my sofa will be ********. Card needs to be charged on delivery date not who knows how many months ahead! Please refund my money and charge my card in the month when delivery will be scheduled

  

  Business Response

  Date: 08/30/2023

  Havertys will contact the customer. Thank you.