Complaints

This profile includes complaints for Havertys Furniture Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Havertys Furniture Company has 92 locations, listed below.

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  Havertys Furniture Company

  780 Johnson Ferry Rd NE Ste 800 Atlanta, GA 30342-1434

  
• 

  Havertys' Furniture

  6650 N. Federal Hwy Boca Raton, FL 33487

• 

  Haverty's Furniture

  26450 Golden Maple Loop Wesley Chapel, FL 33544-6327

• 

  Haverty's Furniture

  11798 S Cleveland Ave Fort Myers, FL 33907-2863

• 

  Haverty's Furniture

  1906 W Brandon Blvd Brandon, FL 33511-4814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bough Havertys furniture on Dec 11, 2022 and it was delivered on December 16, 2022. We paid total of $2,553.60 for a bed, bunkie boards and a night stand. I was sold bunkie boards with advise that the current tempurpedic box springs I have are not usable and I need new Bunkie boards. Once, the delivery was made, I got rid of my Tempurpedic Box Springs. We were in and out around holidays time. Once we started using bed, we filed 1st complaint on Jan 13, ***************************************************************** turn. I was told by customer service that maybe my mattress is bad, or in my sleep I was moving the bed. The technician was not available for 6 to 7 weeks and I was increasingly getting woken up at night. After months of back and forth, technician was finally available on April 20th. In between, Bunkie boards were replaced, but after a short time, the creaking sound came back. The technician confirmed that the Bunkie boards is just not the right fit and I have to get non-storage foot board and use proper Box Springs. There is nothing they can do with Bunkie boards. I am being asked to pay for new box springs which are about $510. I have been struggling with noisy bed for months and on top of it, I have to pay for box springs, which I had but was told they were not compatible. Due to poor advise from Haverty's and lack of knowledge, I have to suffer months of sleep issues and pay for something I already had, but was advised they were not usable. I have purchased Haverty's couch in the past and was very impressed with design, quality and comfort. The couch looks great even after 10 years of daily use. I am not sure why Haverty's recommended Bunkie boards, without knowledge, that they just do not work.

  

  Business Response

  Date: 05/02/2023

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 05/02/2023

  I am waiting to hear from Haverty's. I will know more once I hear from them. My goal remains a fair resolution.

  

  Business Response

  Date: 05/12/2023

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Haverty's to inquire about a piece of furniture. I already had some pieces to the set at home from a different store. When I spoke to the salesperson, they let me know that the piece would be the same color as the other pieces that I already had. I purchased the piece. Once the piece arrived it was clear that the color was not the same. Once I notified the company, They made arrangements to pick up the piece. I was shocked to receive a bill in the amount of ****** and had not gotten any answers as to what this charge was for, since I purchased the item, the item was wrong, and therefore I returned the item. We went back and forth through the dispute process, as I could never get a straight answer. The dispute forms said I was being charged for the remaining items that were successfully delivered, which was NOTHING! Finally, I received a letter on April 12, 2023 stating that the dispute was resolved in my favor, but I could still pay the bill. WHAT ****? They also finally admitted the charge was for White ***** Delivery. I do not feel that I am responsible to pay for this amount based on the fact that I was given wrong information and the product was returned promptly. All correspondence attached. They even just failed to respond to me at times....please let me know if you need any additional information.

  

  Business Response

  Date: 04/20/2023

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 04/22/2023

  I received a voicemail that said the charge would be taken away. I am not dismissing this complaint until I see that it has been followed through upon. Once I receive a statement in the mail with a ZERO balance, I will close my complaint. 

  

  Business Response

  Date: 05/12/2023

  Customer has been refunded.  Customer was called and we left a message.  

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ****-0263375 Ticket# ******* Approximately 11/1/2022 - Purchased *********** Rocker Recliner $1299.99 with Guardsman Gold Plan $229.99 11/04/2022 - *********************** and advised Lumbar Support Feature not working,Several weeks later no response from ****************.Approximately 11/15/./2022 - Haverty Repairman came, examined chair, said Lumbar Support Not Working. Was ordering part. No idea when chair would be repaired.12/02/2022 - Finally call from ****************** part being ordered. Their excuse for not contacting me- they were short handed!!01/10/20223 - Call from ****************** scheduled 01/23/2023 to come and repair chair.01/22/2023- Call from ***************** wrong part ordered. No date when correct part would arrive.02/15/2023 - I called **************** for update - still waiting on part. No information on date correct part would arrive.03/01/2023 - Service on chair scheduled 3/14/2023.03/14/2023- Repairman now says ****** Feature is working. Same repairman that said it was broken.Called Salesman with Repairman for explanation why this chair not working as it did in the store - he first didn't have electricity and than had an important sales meeting. No callback from him.3/14/2023- Called Haverty's to cancel ******* Gold Plan. Representative refused request. **** once I signed and chair delivered I could not cancel plan. Even though they have refused to accept return of chair, exchange of chair, or to repair chair. Waited 162 days for chair not to be repaired . Nor when they cancel a warranty they can not execute.

  

  Business Response

  Date: 03/28/2023

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice #************* Dt 10-16-21 Invoice value $4805.98/-We bought this sectional recliner( details mentioned above) from Havertys .There was 12 months warranty on the product and we werent told there was no serviceability of the product post expiration of warranty . As of today since two months the recliner isnt working ,upon calling Havertys customer care they down right denied service despite we offering to pay up They directed us to ******** Pro who would charge us and provide us service , we called ******** pro and they took a month to send out a tech after which they determined the switch of the recliner is bad and until today they havent provided neither cost nor ETA of the switch. We , after spending close to Five Thousand Dollars on this product are being treated like in-important client and we are facing trouble finding service that too just in a span of 16 months .We ask for Havertys intervention before we escalate this grievance.Please acknowledge receipt of this complaint.

  

  Business Response

  Date: 03/28/2023

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the best sofa Havertys sells for over $3000.00 and five months later the quality of the sofa cushions are hurting our backs and body. We had a Haverty's rep out that is requesting two out of three cushions be made for us. I'm concerned as this has only been five months of using this sofa. We have no children living at home and we now have cushions flattening and leaning in. We are having terrible back pain and were told the new cushions would arrive in 6-8 weeks so maybe mid-April. I'm very disappointed that Havertys does not sell quality furniture for the price we paid. We purchase a Havertys sofa and loveseat in **** that still looked brand new after twenty years ..... what has happened?

  

  Business Response

  Date: 03/27/2023

  Havertys will contact the customer. Thank you.

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased sofa with attached chaise from Havertys. It was delivered 3 weeks ago without the attached chaise. When I advised the store they said they would get the chaise within a few days which they did and I picked it up. The chaise is much firmer than rest of sofa and is so stiff its uncomfortable. I went in the store and sat on the same sofa and chaise and chaise was just as comfortable as the rest of the sofa. The chaise they gave me was obviously returned by another customer and given to me. The store refuses to replace the chaise as its been more than 3 days since received. I will never do business with them again and hope you can resolve this issue. I just want what I purchased.

  

  Business Response

  Date: 03/09/2023

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* And ********

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional sofa in November. Half was delivered in December. The other half was not delivered with no ETA provided. The local store manager has no information and does not return calls. The main office directed my complaint to the store manager. Originally only the delivered section was charged to my credit card minus a $500 cash payment. As of January both sections have been charged and I am paying for items I have not received, despite the promise on the sales receipt. The section of sofa is largely unusable since the cushions slide off the end with the missing arm. My old sofa is gone to prepare for delivery, making my living room useless. I would like to return this portion of the sofa and receive a full refund, including my cash deposit and a $199.99 delivery fee.

  

  Business Response

  Date: 03/08/2023

  Hello, Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 03/08/2023

  I'm unwilling to accept this remedy until the item has been delivered or a refund issued. In December we had 3 delivery dates set up, all of which were cancelled and rescheduled. There is a delivery scheduled 3/18 but until the sofa is actually in my living room I'm skeptical. 

  

  Business Response

  Date: 03/17/2023

  Hello, delivery has been scheduled and set for 3/18/2023 between 8:15 am and 10:15 am. Thank you.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sectional sofa from Havertys and an additional slip cover several moths later because our ************** was not practical. The second set of slip covers cost us $1200. After 4 months and under very light use the material is piling unlike our original material. We contacted the store we purchased the sectional from and were told to contact customer service. We contacted customer service and we were told basically its not Havertys problem. We were not made aware of any potential problem with the material we chose. We expected quality product for our money. This is not material we would have chosen knowing the potential poor quality.

  

  Business Response

  Date: 03/08/2023

  Hello, Havertys has confirmed an exchange for the following product. Havertys will follow up with the customer. Thank you.

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a sectional from Haverty's, and we were informed that it was on backorder for 8months. We received delivery around June 2021. The store covered the first-year warranty. We also purchased the Guardsman Gold 5 YR Plan $499.99. We had been trying to get service from October and finally got it on December 30, 2022. The technician turned the chair over and showed me where the chair was used and it couldn't have been new because of the interior scratches, and it looked like it had been serviced. Parts were on backorder **** weeks. He told us to call the store and ask for an exchange. We called the ** while he was at our home. The ** said they didn't have anymore because it was discontinued. Then they said they found one at another store. We didn't trust it was new and then he said they would like us to work with them and eat some of the cost to purchase a new version. They never provided a published price list from 2020 and they have asked us to pay the difference and buy a new warranty for an additional $549.99 which is higher than what we originally paid. I don't understand why they shipped us a chair that wasn't new per the technician. We would have never accepted the chair and selected another sectional. How is it good business for us to receive a used chair and still pay the difference for a new model and because the original sectional is discontinued. We have spent a lot of money with this company in just 2 years. The Guardsman warranty company still ordered parts after the technician they sent out said it wasn't a new chair and they were going to repair it so the store wouldn't have to exchange it. How is this good business, to first allow a used chair to ship and make us pay a warranty like it's new, and if the technician didn't show it to me, we would have never known. Instead of them just doing an even exchange since the chair was used, they have said we will need to pay the difference. I wonder what else we received that wasn't new.

  

  Business Response

  Date: 02/17/2023

  Havertys will contact the customer. Thank you.

  Customer Answer

  Date: 02/17/2023

  We didnt receive a new response today. Havertys sent an email on yesterday

  

  Business Response

  Date: 04/10/2023

   

  This matter has been resolved. 

   

  ************************

  Haverty Furniture Companies

  ************

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19413775
  
  I am rejecting this response because:

  We know that since this was covered under warranty by Guardsman they should have paid for the exchange. We shouldn't have never received a used recliner from Haverty's,

  Guardsman shouldn't have allowed a warranty to be put on a used recliner. 

  We have reached out to the insurance Commissioner of Georgia, and we have also reached out to ****** who owns Guardsman. The ** for Haverty's had already told us that they didn't have this sectional in stock because it was a 2020 model. Then they came back a few days later and said they have a recliner that was sitting in *******. We didn't trust what they said so we asked for an exchange, and we also didn't want another used recliner.

  We spoke with someone, and they said it should have just been an even exchange, unless they already knew that we were receiving a used recliner. 

  We wouldn't have never known until the service Technician turned the chair over and showed us where it had been serviced already. 

  We would like this to stay open on Haverty's file because they have no attentions of resolving this issue and we would like the public to see what we went through.

  
  Sincerely,
  
  ******* And **********************

  

  Business Response

  Date: 04/12/2023

  Hello, the product was exchanged. The customer indicated satisfaction of exchange. On behalf of Havertys, this matter has been resolved. Thank you.

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19413775
  
  I am rejecting this response because: We didn't have a choice but to pay for the upgrade. We later learned that this should have been covered under the Guardsman warranty.

  Especially, since the Technician was the person who turned the chair over and showed us that this wasn't a new recliner when we received it. He asked us to call Haverty's for an exchange and they should exchange it. We called the store ** on his cell phone while the Technician was at our home. The problem is at first the ** said he had to wait for the report and asked us to work with him on the pricing, however we asked to see the 2020 pricing and then they wouldn't show us a price list for 2020. Then we learned that's what the Guardsman warranty should have covered the exchange.

  We were informed that Haverty's and Guardsman should have worked it out to process an even exchange and we shouldn't have had to pay close to $2000 for the upgrade. This was due to the fact that we trusted Haverty's and thought we were receiving a new recliner that we had already waited 8 months on. If they would have let us know before sending us a used recliner that they couldn't get it, we would have selected another sectional.

  We spent a lot of time purchasing things match the sectional and getting the living room painted to match everything. What they aren't explaining is that we didn't see but one sectional close to what we had as far as size and color. 

  This is the reason why we had to go with the new sectional. We had already gone to Rooms to Go, *******, ************ Furniture and we spent time sitting on the furniture and it was only 2 companies that had the size we could accept and color. This took several weeks to make a decision, and this is how we ended up at Haverty's.

  We asked ************** called us on February 2, 2023, could he confirm that this was a new recliner, and he said he couldn't confirm that it was new. That let us know that if the District Manager couldn't stand behind if it was new, we are still wondering how it was warranted by Guardsman.

  
  
  Sincerely,
  
  ******* And **********************

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the multiple set of furniture on 11/25/2022 from Haverty's in ********** ** location (Landfall) and paid in full and it was worth of approximately $10,000. We were told and promised that the expected delivery is 4 to 6 weeks. We didn't get a call from the company about any delay. I finally called the company in late January and was then told that we are still waiting for furniture and one of them won't be delivered until 3/23/2023. I told them to deliver the rest of furniture on 2/23/22. We have been waiting very patiently but the response from the company is not professional. So I called today again and asking either waiver the delivery fee of $399.99, or I will purchase another furniture as an addition but with reduced price to compensate the time of unpromised waiting time but they were suggested only $150 reduction. We have been waiting for this long now going to 3 months and another one more month for this product that they are not even sure if it's going to be delivered by when they said they will deliver. We were never communicated from the company whatsoever and they were rude and saying that it is what it is and they can't help.

  

  Business Response

  Date: 02/17/2023

  Havertys will contact the customer. Thank you.