Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pulte Group

  3350 Peachtree Rd NE STE 150 Atlanta, GA 30326-1424

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  PulteGroup Inc

  3225 N Lafayette Drive Florence, AZ 85132

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  PulteGroup Inc

  3230 E Bryce Ln Phoenix, AZ 85050-8255

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  PulteGroup Inc

  20145 W Jackson St Buckeye, AZ 85326-5091

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  PulteGroup Inc

  2508 E Alta Vista Rd Phoenix, AZ 85042-4691

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pulte Group do not want to give back deposit of $20,000. I have change of circumstances which my salary decreased significantly and also getting divorce which income is no longer to re-pay loan. The Salesperson, ***** called me over the phone screaming at me in a confrontational manner, because the mortgage company stated that she asked me to delay divorce until buying process is complete. Which I do not agreed and clarified to both in an email. Obviously they was backing up each other providing false statements. I sent email to Pulte Group CEO without response.

  Business Response

  Date: 04/28/2023

  We have canceled the contract and refunded the customer.  The customer is aware and happy. 

  Customer Answer

  Date: 04/28/2023

  Pulte Group stated I am happy,  which I am not. I received the deposit today because I contacted the *** and he mobilized everyone there, however they did not apologize with the situation of having a Salesperson,  ******************** screaming at me when called me, when I do not accept 2 illegal offers: delaying my divorce until buying the property,  and to add more income in my self employment. These 2 offers were unethical and disrespectful as a private company. I want a formal apology with bad experienced with the Salesperson.

   

  Thank you,

   

  **************************;

  Business Response

  Date: 05/30/2023

  we have had a manager reach out to the customer to help resolve the issue.  All is well and the customer has a direct line to our management team.  

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my new home on November 30th. I tried to schedule my walkthrough before closing, but I was told that if I didnt close on that day, I could lose my home. During the walkthrough a leak was found in the master bathroom, this leak had affected all 3 floors of my home. Pulte had to tear out the walls of the affected areas on all 3 floors (my master bathroom, my kitchen, and my daughter's room). Cabinets, drywall, insulation, WOOD FRAME, ALL SOAKED! It took weeks, day and night, I listened to these machines throughout every floor of my new house. I paid an additional $20K down to purchase my home due to Pultes delayed construction which resulted in closing after a drastic change to the mortgage interest rate market. 4 months now, with the process of my house being sectioned off, unusable and the remediation company comes out to dry the soaked and damaged wood in the walls. The pictures I have show trauma to the wood frame that SHOULD LOOK like a new wood frame. My kitchen, 2 bedrooms, master bathroom, and tile floor are unfinished and/or damaged 4 months later. They had to redo the countertops in my kitchen. They did not have the upgraded product for the countertops and did not inform me of this but instead they placed dull yellowish mediocre countertops in my home without my approval and told me that they were in such a hurry to replace it that they didn't check with me. The damaged cabinets (you can see the huge gap, uneven mounting, and scratches). Also, the damaged and lifted tiles.Where the leak has been repaired the baseboards are now cracking and the carpet in the repaired areas feels inconsistent with the unaffected areas. The adjacent wall power outlets don't work. The dining room window on the effected wall in the kitchen was somehow warped during the remediation process and would not close, and now my kitchen window adjacent to the affected wall in the kitchen now needs to be replaced. This isn't good for the overall health of my home.

  Business Response

  Date: 04/28/2023

  I followed up with the homeowner on the phone on 4/21/23 to discuss counters in kitchen along with other items. I explained the original product that was installed for the kitchen counters was discontinued and dye lots due change. I explained color & variations can occur. We installed product that was that was equivalent quality & appearance.  Based on that conversation we set up an appointment to meet at house on 4/26/23, so we could see counters in person and bring samples. From the evaluation for the kitchen counters we stated we will not be replacing counters. There are a few minor repairs for the counters that we could schedule, but the homeowner didn't want to schedule repairs at this time. We have provided the homeowner by email our National Warranty Book and advised they can go to the Dispute Resolution Section if they would like to file a claim.  

  Customer Answer

  Date: 05/04/2023

  On April 26th, the builder admitted that I was not informed that they did not have the same product that I paid for, and that I was not told this but instead they installed what they felt was close to the original counter tops in the kitchen of my new home without my permission.  However; when we spoke on the phone, on April 10th around 1 pm, the builder also admitted this and said that I should have been informed and approved the product prior to it being installed but the Pulte representative was in such a hurry to finish the work on my home that he chose the material he believed was closest and installed without my approval.  He also said that this was unacceptable and that I had two options: 1.) Have the countertops reinstalled at a sample I chose or 2.) Be given a credit to have this done on my own.  The builder called me 4 days late, after which time he said he would tell me how much I would be credited if I chose that option ($3,000 $4,000) or to tell me when I would be getting the reinstall done if I chose that option.  During this phone call he totally turned the tables saying that he needed to see the countertops in person but didnt allude to this being done to renege on the previous options.They deal very unscrupulously.   
  So, on April 26th, during the visit to home, the builder brought up that he knew about my complaint to the BBB and after which he said that the counter tops would not be reinstalled. The builder told me that I could dispute this further through the Pulte National Warranty. He did not email the information until Friday, April 28th.  He seemed more concerned with putting me in place on this visit rather than taking into account that this is a NEW HOME, and this costly leak was a builder MISTAKE.  When should the outcome ever be having counter tops in my home that I DID NOT CHOOSE!...different from what I paid for.   
  I cant believe Pulte treats their clients this way, I had to close on this house 8 months late and was told if I didnt close on it I would lose my home. This leak should have been found during inspection and it wasnt! As a result, I cant have the original product because I was told the product they installed is the product on the market by the representative when I originally asked why this happened.  The original product is currently purchasable at Lowes and *********** so it is ALSO on the market. A different product should never be an option for a home I just closed on in November.  These business practices are predatory at best!  As an educator, I hope none of my students ever have to go through anything like this.  I have attached a few pictures to show how the house repairs have been less than par also.

  Business Response

  Date: 05/05/2023

  The Pulte Process Improvement Manager (lead of ************* for the ********* *********************** followed up with the homeowner on the phone on 4/21/23 to discuss counters in kitchen along with other items. *** explained the original product that was installed for the kitchen counters was discontinued and dye lots due change. *** explained color & variations can occur. We installed product that was that was equivalent quality &appearance.  Based on that conversation we set up an appointment to meet at house on 4/26/23, so we could see counters in person and bring samples. From the evaluation for the kitchen counters we stated we will not be replacing counters. There are a few minor repairs for the counters that we could schedule, but the homeowner didn't want to schedule repairs at this time. We have provided the homeowner by email our National Warranty Book and advised they can go to the Dispute Resolution Section if they would like to file a claim.  

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home from Pulte *************** in ******** Anthem. Our home closed on the 3rd of February 2023. Prior to closing and during the blue tape walk through, we found issues with the floor tiles. The tiles were either hollow or uneven. There were a total of approx. 12 tiles. Pulte did not have the tiles and had to have them shipped overnight. Once they received the tiles, Pulte workers replaced the tiles. Once the job was done, the tiles they replaced were uneven, the grout didn't match and the adjoining tiles were now loose. Shortly thereafter, Pulte sent a tile expert from Interior Designs. When he arrived, he expected to complete a 3 to 4 hour job. However, he checked the tiles and found a total of approx. 32 tiles that needed to be replaced. He also provided information on how to check the tiles for defects.We checked all our tiles and found approx. 75 tiles with defects. The tiles were either loose, hollow or uneven. Furthermore, the grout didn't match. The last week of March, I believe it was the 29th. Interior Designs sent another expert out ******* He checked all the tiles we marked with blue tape and determined they were either loose, hollow or uneven. He estimated it would take approx. ********************************************** the tiles. **** told me he would write a report, turn it into his supervisors and they would speak with Pulte. On April 11th, I text my Build Manager. I asked if he had heard anything about the floors. At that time he had not. I text **** on the 13th and he also did not hear anything. However, he did tell me that he completed his report on the 3rd and did turn it in. I asked for a copy and **** told me I had to go through Pulte. I did reach out to the build manager and requested a copy, but still have not received it. On the 17th, I reached out to the Build Manager. He told me he would get his boss involved. I have not received a call, text or email from anyone at Pulte other than my Build Manager.

  Business Response

  Date: 05/01/2023

  Dear BBB,

  
  Thank you for forwarding the recent correspondence from *************  We are aware of the items of concern in the home and have been in communication with him regarding them. All items are scheduled for repairs.
  
  We appreciate you making us aware of this customer contact.  We apologize to the customer for the inconvenience of the necessary repairs and amount of time taken to come to a resolution. We will continue to work with them to ensure repairs are made to their satisfaction.

  
  Sincerely,
  
  ***************************
  Division Director of Customer Care
  *********************************************

  Customer Answer

  Date: 05/01/2023

  Just last week, I was contacted by Supervisor ****. He informed me that they were unable to order the same floor tiles for repair, due to the batch number (lot #) was no longer available. I explained to **** our issues and concerns that were not listed in ****'s initial report. These included loose tiles and the grout test he completed which was not included in his report from April 3rd. 

  **** explained a similar tile (different batch #) was ordered and would be dropped off on Monday, May 1st. Today (5-1), 2 boxes of tiles were dropped off. We opened the boxes and took several tiles and laid them on the floor. The new tiles were a slightly different shade and did not match. Our build manager (from Pulte) stopped by the house to compare the tiles as well. He agreed the tiles were a different shade and did not match. 

  We are now waiting to here what solution Pulte will suggest to correct the issues.

  Thank you,

   

  *********;

  Business Response

  Date: 05/30/2023

  Dear BBB,
  
  Thank you for forwarding the recent correspondence from *************  We are aware of the items of concern in the home and have been in communication with him regarding them and have made an offer to him in order to settle this matter. 

  
  We appreciate you making us aware of this customer contact.  We apologize to the customer for the inconvenience of the necessary repairs and amount of time taken to come to a resolution. We will continue to work with them to ensure their satisfaction.
  
  Sincerely,
  
  ***************************
  Division Director of Customer Care
  *********************************************

  Customer Answer

  Date: 05/30/2023

  We are currently in negotiations with Pulte. An verbal agreement has been made and paperwork has been signed in relation to the agreement. I am currently waiting on the check which will allow us to make the necessary repairs to our flooring.

  Thank you,

   

  *****************

  Business Response

  Date: 06/29/2023

  The Arizona Division Area Construction Manager has been in contact with the customer. They have determined the proper course of action and have been working through the pending repairs. 

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Pulte has communicated openly and we have come to an agreement. The issue has been resolved and Pulte has allowed for an outside party to complete the necessary repairs. These repairs were completed between the dates of June 20th and June 29th. Pulte even took the time to schedule reinstallation of the toilets in order to continue the warranty. We are completely satisfied with the outcome.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we recently purchased a home in *********************************** from Pulte Homes (Pulte Group). The house itself was made well and the warranty team has done a good job of meeting all of our expectations. The problem comes from the price charged for a waterfront view. The house has an amazing waterfront view and we paid additional for such a privilege. What wasn't told to **, however, is that the *************** plans to build a massive 4 lane highway connecting to an existing highway (417) right over the middle of our huge lake. Apparently it is not a lake, but a large water retention pond.So upon investing our money, building a nice pool to enjoy the view, and moving all of our things. Only now do I hear from the neighbors about the plans to build the bridge. This bridge is about 20 years in planning, and nobody told us about it.One of my neighbors got into an argument with the same sales agent who we dealt with. It got heated because he insisted no one told him about the bridge while she insisted she had. This is an absolute lie because most of the people on our block had no idea about the bridge. Pulte and *********************************** slid something in the contract to indemnify themselves and sold ** this land at a premium knowing that starting in **** construction would begin and all the residents will suffer from noise and light pollution, as well as the ugly massive highway going over our beautiful lake.If needed I can provide prices of the premiums paid for the lake front view. I think Pulte owes not just me, but all of the residents with patios facing the lake, a large refund to account for the fact that what they did was sell ** snake oil. This was predatory in every single way, and it's impossible to *** them because of course they are a large corporation who has made sure to cover themselves well before s******* over an entire community of people.I would like some help dealing with them as BBB is my only recourse at this point. The view was my favorite part!

  Business Response

  Date: 05/26/2023

  I have forwarded this communication to the ********** team for any follow up that is necessary.  They will be the *********** to work with, as they are working with the details of your service.
  
  Have a good day.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new home bought less than a month ago. The builder promised two live trees to be planted. One tree was dead when they planted it and now they say it isn't covered and we have to replace it ourselves. It was dead when they planted it!

  Business Response

  Date: 04/13/2023

  Could you please provide more information so I can better assist you? Please include your complete Pulte address so I can forward this information on to our team members who will be following up with you directly. Thank you!

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pulte/Centex will not deliver on their warranty guaranteeWe purchased a home in this community back in Dec of 2021. During our final walkthrough, we called out what looks like water damage to all the cabinets in our home. This includes all the cabinets-kitchen and 2 bathrooms. However, it was not addressed prior to move in.The Pulte/Centex manager that supported our walk through was notified multiple times that there were a number of items that were not addressed prior to getting our keys. He advised us that because we had closed on the house, that he would not be able to address items that required scheduling third party trades people to come out and fix. He did advise that it would be under warranty and that we would have another walk through closer to our 1 year anniversary and all items could be addressed at that time, or we could call the **** number.Flash forward to our 1 year walkthrough back in Nov of 22- we call out the damage to the cabinets and were told by *** that it was a simple reskin, that it would be taken care, but did admit that it should have been addressed when we first called it out. He was very apologetic and gave us his word that it would be repaired. He scheduled the cabinetry company to come out and provide an estimate to Pulte. That once the estimate was in, he would request a check and schedule for the service to be complete. (Note-cabinetry people came out and advised they see this issue often and seems to occur when tiling is complete)Weve been following up with *** since Nov, continually getting the run around and ensured that our issue would he addressed and taken care of by Pulte/Centex. Today 4/3, we were advised that this issue is not going to be addressed by Pulte/Centex since they found themselves not at fault. I would agree that it is not directly their fault. However, they are indirectly at fault since they allowed this damage to happen and not take care of when it was called out originally.

  Business Response

  Date: 04/18/2023

  Dear BBB,
  
  Thank you for forwarding the response from ************************* regarding the cabinet skin in their home. We are aware of this concern, and have advised **************** the item would not be corrected under their Pulte warranty.
  
  Mr. ******* home closed escrow on 12/15/2021. Pulte was notified of the cabinet issue the following year on 11/11/2022 during their 1 year walk through.   In good faith, Pulte had the cabinet company inspect the cabinet for warranty defects and they confirmed there is water damage to the cabinet skin with no evident leak present.  The customer claims the item was notified at their initial walk prior to closing escrow, but it was never repair. Pulte reviewed the pre-closing walk form on their home, and found the document did NOT list water damaged cabinet items to be addressed.  As such, Pulte was not able to substantiate the customers claims and advised to the customer, repairs to the cabinet is not covered by their warranty.  Furthermore, Pultes service records indicate many calls from the ****** residence for service on various warrantable items throughout the 2022 prior to their 1 year walk, however the cabinet in question was not reported until the 11/11/2022 walk through.
  
  Pulte considers this matter closed.
  
  We appreciate you making us aware of this customer contact.  As you know, ********************** has long sought to maintain a high standing with the Better Business Bureau.  We hope that the customer's disagreement with our position does not change our standing with the BBB.
  
  Respectfully,
  
  ***************************
  Division Director of Customer Care
  *********************************************

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed 10/21, since this time weve had an extensive amount of work orders some of which are still outstanding. We have cold air, condensation, and ice in on or around the inside of the windows. This has been since day 1. Pulte has told ** its the design of the window this is false because it happens on all but 2 windows. We want the faulty windows replaced, we paid for working windows that keep the elements out not bring them in.Floor squeaks/pops we have them throughout the home. They came to repair the floors, the contractor didnt address all of the issues because they werent on their work order. If we wanted to sell our home today we cant because we would have to fix all of the squeaks and pops Pulte left behind. Our home isnt the only home in the community with this issue theres multiple homes with this problem, this is a defect that needs to be fixed. They didnt pull and tighten the carpet. The parts of the floor they did fix they glued now we have permanent finger prints on our floor! They said this is all Pulte would approve. We paid for a floating floor not a glued down floor.Theres a hole between the trim and the back door. Although I showed a picture and everyone knows doors swell and contract they refuse to fix it. Theres a constant draft in our home and theres cold spots in our house. Per the attached work order this was supposed to be addressed, it wasnt. Pulte basically deleted this work order and replaced it with items they wanted to address. We need all the floor pops and noise from walking upstairs gone, glued warped floor repaired, windows replaced, holes in house gone, nail pops gone, we need the house to be what it shouldve been when we purchased it. Bottom line we want what we paid for or a refund. We will not be able to sell our home if these issues arent fixed.The last ******************** came and laughed at ** to our face in front of the contractors what a disgrace. We already have these issues and then they laugh!!

  Business Response

  Date: 05/11/2023

  The ********* Division President has spoken with ***************** on 4/24/23 to discuss her concerns. Several items are being considered as a result of the conversation. 

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased new house from Pulte back in August 2015 and we did have numerous Maintenance issues during the first year of home purchase itself. But what is more frustrating now is that we had two (1/1/2022 & 2/1/2023) back to back hot water leak issues underneath the slab which resulted in two huge claims with our insurance provide. Given the age of the house (7+ year) this was something we didnt expect and the plumbers who worked on the issue did mention that it was a poor quality of work performed that resulted in these two issues. We had similar issues with other houses in our community. To make matters worst, my insurance provider has sent me a non renewal notification and now Im going through the stress of finding a new high risk insurance provider with whom I will be eligible for insurance. I have also reached out to Pulte insurance company and never heard back from them either and seems like even they are hesitant to provide insurance on their own constructed building. I was expecting a better quality homes from Pulte but now they made sure that they will not be getting my business nor any of my friends who ask me for recommendation.

  Business Response

  Date: 04/19/2023

  It pains me to read this message and learn about the scenario.  We work diligently to build the highest quality home possible.  As with anything built with human hands, new construction homes are not perfect.  We have a build quality process that we have implemented to catch as many defects as humanly possible.  Our Build Quality process includes our Build Quality Confirmation that is a second check performed by our warranty team.  Though we have processes in place to double check the double checks, we include an industry leading warranty with ever home purchased.  This warranty includes a 5 year warranty against leaks.  Our competitors do not offer this level of warranty service but we do in our efforts to build the highest quality home possible.  Unfortunately, due to the amount of time that your home has been closed, your 5 year leak warranty has expired.  We will not be able to assist in repairing these issues.  Although I am not able to provide repairs for these issues, I have reached out to a contact at Pulte Insurance in the effort to assist where I can.  I have attempted to reach you and have left your voicemails.  Please give me a call back and I will assist if able.

  Customer Answer

  Date: 04/19/2023

  Pulte has responded back to my complaint and mentioned that they tried to reach out to me but I haven't received any calls from them. They did ask me to contact them to further discuss about the Pulte insurance and I was wondering which number I need to call and if there is any reference number or contact with whom I can talk further about this.

   

  Thanks

  ********

  ************

  Business Response

  Date: 04/20/2023

  ********, 

  It was a pleasure speaking to you.  ******* from Pulte Insurance will be reaching out to discuss options.  Please save my phone number as I am available to assist.

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home from Pulte in November 2021. We had our closing walkthrough and we pointed out issues with the home that needed addressed. The home had issues but we were assured after we signed closing that the issues we brought up would be addressed. Most of the items have been corrected after over a year. The biggest issue has yet to be fixed. Our floor in the master bedroom creaks very loudly like an old home not a brand new one. I brought this to ******'s attention at our closing walkthrough. It has still not been addressed. In July of last year ********************* with Pulte sent the framer out to look at the issue. The framer at the time told my wife that it is an issue with the Joists being too far apart. Their manager at the time ****** said she would look into it but soon after left the company and we never got a resolution. Fast forward to last month when ************* and ****** came out and experienced the noise first hand and said they should be able to put some screws in to nullify the creaking. The framer was supposed to come out 04/10/23 to do this. Instead I received a voicemail message from ************* stating that **** from Oakview Builders (the framer that did the house) was already out there and there is no amount of screws that can fix the issue. The joists span too far and the creaking is the sound that it makes. I was told "It is part of ******************** design" So I was actually told that loud creaking is supposed to happen on my brand new house design. However, i was never told this during the sale of the home or anytime prior to this monday. I have asked other homeowners in the neighborhood that have this design and they do not have the floor sounds. Actually other homeowners in our neighborhood that do not have ******** are experiencing the same issue. So it is Pulte's way of getting out of fixing a botched job. I want this fixed as a new house should be.

  Business Response

  Date: 04/12/2023

  To Whom it May ******************* with customer on 4/12/23 at approximately ******. We discussed the issue at hand which is the noise from the master bedroom floor. An appointment has been scheduled to review and potentially eliminate or lessen the noise depending on the findings of the inspection. The date of the inspection is 4/26/23 at 8:30am. 

  No further action until inspection date of 4/26/23.

   

  Sincerely,

  Pulte Homes of ****

   

  Customer Answer

  Date: 04/13/2023

  I accept the response Pulte has given. I will give further comment after our April 26th meeting.

  Business Response

  Date: 04/18/2023

  Pulte ********* Division leadership spoke with the customer on 4/12/23. Scheduled a meeting on 4/26/23 to review the floor noise.

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  Having a meeting with Pulte on the 26th of April. Will give feedback at that time.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I went up in my attic and found water pooled on the opening insulator that when I unzipped and opened water fell on me onto my floor. This is round about the same spot that repairs were supposed have been done by Pulte previously as we had a leak in our roof due to missing caulk and improper insulation of vent. I was assured this was repairs but was never provided any photos of the repair as proof. Although this was claimed to have been repaired it stands to reason that there was additional damage done to my roof when they attempted to repair the other issue. I have included the previous repair order as obviously the prior repairs were not conducted properly or the people doing the work caused more damage to the roof. Previous claim # with Pulte GE169

  Business Response

  Date: 04/14/2023

  Though this home has exceeded its warranty period, we will be sending the roofers to evaluate and repair