Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lingo Communications, LLC has 42 locations, listed below.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications of Kentucky, LLC

  421 W Main St Frankfort, KY 40601-1815

• 

  Tempo Wireless

  9410 Bunsen Parkway Ste 250 Louisville, KY 40220

• 

  Lingo Communications, LLC

  1901 Eastpoint Parkway Louisville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo has opened up a account on are business with out of authorized it or even knowing anything about having a account with them. they have sent us are first bill on 09-17-2022 of ****** i have called to resolve the problem with them they say its there number but actually they are A&TT phone numbers we have been with A&TT for over 30 years. i have called **** o discuses this problem with them are business and A&TT both have been try to resolve this issues. lingo has refuse to remove are account and we keep getting hang-up on every time. would you please help us take care of this. thank you.

  Business Response

  Date: 10/27/2022

  We have reviewed the account and show the service was authorized by ********** who stated he was the office manager. We emailed the contract and all correspondence to the email provided in this complaint. The contract was signed on 7/18/22 and returned to Lingo. The contract was to move two lines to Lingo. We currently show that Line 1 is with Lingo but Line 2 was moved back to AT&T on 8/26/22. If the customer does not want services with ********************** they will need to contact AT&T to ensure that both lines have been ported to their service. We will ensure that Line 2 is closed and credited back to 8/26/22 on the next billing cycle. We cannot close the account until the customer has confirmed that their other line has been moved back to AT&T as the line does have to be active in order to be ported. Please contact us once the order to port the other line has completed so that we may close the account here. 

  We apologize for any inconvenience. I assure you we did process this as a valid sale with all required signed documents and used the email address on this complaint to send all documents needing signatures.

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting since July 2022 for Lingo Communications LLC to return a refund owed to me. I canceled my phone line in June 2022 . My final *********** date: 08/7/2022" showed a credit of ***** which I have not received yet. I went on line in October 10th to retrieve any other bills that I had there. My last bill was posted as **** balance but yet I had not received the credit yet. I went back into my account to retrieve that bill and I had no access to my account. I have no way to get that last bill for my records. I had to call the company again, 6th call ... again I was told the check is on its way ... Ticket # ******.

  Business Response

  Date: 10/28/2022

  I apologize for the delay in responding. I have escalated the request for your refund and will update you as soon as I have confirmation that the refund has been issued. The refund will be applied back to the card on file. We apologize for the timeframe for resolution. 

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled and disconnected my landline phone service with Lingo Communications on 3/3/22. I paid the current bill of $92.68 on 3/3/22 (see attached email) knowing we would get a refund. After many delays by Lingo to process my request, it appears our actual disconnect date was on 3/29/22. I received an April 28, 2022 and May 28, 2022 invoice showing a $20.01 credit. I disputed this with the company and was advised I would receive an $80.01 refund. This is indicated on my Jun 28, 2022 invoice showing the $80.01 credit due me. On 8/8/22 I call Lingo to inquire about the $80.01 refund I had not yet received. The customer service rep advised me the reimbursement check was just mailed to me and I should receive it in one week. I called back on 8/22/22 (talked with John) and inquired about the refund check and was advised a supervisor would call back to give me information on the refund. I did not receive a call back. I called again on 8/23/22 and was told I should have received my refund check last week and she would forward to a supervisor to call me back. No call back was received. I called customer service again on 9/2/22, (talked with *****) and was advised it was a "delayed situation" meaning they were still working on it. Still no call back from a supervisor. On 10/20/22 I called for an update on the status of my $80.01 refund. The first customer service rep offered to send an email to the supervisor for them to call me back. I asked to talk with a manager. I was transferred to another customer service rep who also offered to send an email to the supervisor for them to call me back. She claimed slow mail and shortage of workers at Lingo. I would like to receive my due refund of $80.01.

  Business Response

  Date: 10/21/2022

  We have reviewed the account and show this refund was not issued in July as originally thought. We have requested that the refund in the amount of $80.01 be processed and sent back to the customer. We will update once this is completed. 

  We apologize for the inconvenience and the timeframe for resolution.

  Customer Answer

  Date: 10/21/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo is wrongfully charging our business for $863.44 for four phone lines. Our business, *********************************** has been a customer with ATT for several years and has not transferred our account. We just received our ATT statement today, October 18, 2022. We need resolution on this fraudulent attempt to collect money from our business.

  Business Response

  Date: 10/19/2022

  We have reviewed the account and show the customer was contacted in June '22 and agreed to service with Lingo, however it does not appear that the orders completed properly so the lines were never moved over to Lingo. We have issued a credit of $863.44 to clear the account charges for the 5 lines that were to be moved and requested closure of the account. We apologize for any inconvenience.

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I got an email stating Lingo was having trouble with my old phone number and was assigning a temporary phone number until the problem could be fixed. They were to forward calls from my old number to the temporary number so I could continue to make and receive calls. When this started they didn't put the call forwarding on, so I was not getting any calls. Now the call forwarding keeps dropping off. So now I never know if it's working or not. I have had the same phone for close to 40 years. Called them today and they still don't know when this will be fixed. It's been over 3 months with no change and no date for this to end. My friends and family have no way to call if my old number is not in service and or the call forwarding is not working. I have called Lingo 4 to 5 times about this, with no answers to when this will be fixed.

  Business Response

  Date: 10/21/2022

  I apologize for the delay in responding but we have been working on getting this service restored and wanted to have a positive outcome before responding. We did confirm with the customer on 10/20/22 that the service is now working. I have applied a credit of $150.09 for the time the customer has been without service. The account currently reflects a $73.45 credit balance. Please disregard the invoice received for 10/11/22.
  
  We apologize for your inconvenience but hope this has resolved the issues you were experiencing.

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/10/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my landline home phone service with Lingo on July 21, 2022 and transferred my phone service and phone number to Spectrum VOIP. Lingo's customer support team told me I needed to pay my final bill in the amount of $83.42. I asked if there would be any proration to the bill since I did not use it for the entire duration of the month but they said no. So, I paid the remaining amount on 9/1/2022. After I paid, the site showed I now had a negative balance and Lingo actually owed me $130.03. I called customer support and they said it can take 3 months to get a refund. This is simply ridiculous. It's funny how if I owed Lingo money, they'd charge me fees and cut my service, but when they owe you money, they take their time to reimburse you. We're at 83 days since I cancelled my service. I had two ticket numbers generated and they said they would call me regarding them but I never received any calls, and when I called back, they said the original ticket number was closed without being resolved. Each time I called, they said the issue was going to be escalated as high priority. I'd hate to see how long low priority tickets take to resolve. Please redact the following information for public viewing.Account #: ********* Access Code: ********* Old Phone #: ********** Old Ticket #: ****** New Ticket #: ****** Amount owed according to Lingo website: $130.03. Please send me my refund.

  Business Response

  Date: 10/13/2022

  We apologize for the timeframe in resolution. The refund for $130.03 was applied back to the credit card on file this morning. Please allow ***** hours for the adjustment to appear on your account. Please let us know if you experience any issues after that timeframe. 

  Customer Answer

  Date: 10/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June, our church, ******************* were contacted by Lingo who claimed that they were partnered with **** and were taking over their business phone lines and billing. Was asked to sign with them giving them permission ot manage our account in return for lowering out bill. However, a month later we received a bill from them and **** which **** me curious, so I contacted **** who told me that they were not partnered with Lingo and that Lingo was simply trying to poach our business. I immediately called and canceled with Lingo and told them that I was sold a bill of goods that was based on a lie. Also, they had never actually stopped our **** service, so we had not used their service anyway. Now, they are trying to charge us $1730.09 for disconnecting the service we never used or paid for. On top of that, after I had informed them of those things, **************** from Lingo contacted **** and had our service disconnected on September 8th, which is causing us even more trouble.In spite of this spiteful action on Lingo's part, we are simply asking for them to remove the disconnect fee.

  Business Response

  Date: 10/07/2022

  We apologize if you felt misled. We are a reseller of AT&T but we are not affiliated with AT&T. In reviewing it appears that the requested credit was applied earlier today via an email string with our company. The account does reflect a $0.00 balance. Again we apologize if you felt misled and for your inconvenience. We are a reputable company and would not want to give the impression that we are not. 

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24th I called to cancel phone service for our 2 businesses. I spoke with ****** and was given ticket numbers as confirmation (account#********* disconnect ticket# ******; account #********* ticket #******), and told it would take ***** business days before the disconnect was complete. I was also told I would not be billed after that day but would receive a paper statement as a "final bill". this didn't make sense to me because the last bills I paid included service dates I would no longer have service, so I was expecting a partial refund. Instead the week of September 19th, I received 2 contract termination fee notices in the amounts of $200 and $247.23. I called and they told me that the way their contracts work is once you sign up, then your contract is renewed automatically every year after that. I told her I was unaware I was even in a contract, especially since I had called back around March when I discovered my bill was increasing every 4 months and I was told if I did a 1,2, or 3-year contract with them I could lower my bill. I did not sign up for a contract at that time because I knew I wanted to leave them. We signed up around 2007 (when the company was Birch Communications) for the first account and then again in 2012 for the 2nd account, I told the agent to my knowledge contracts don't last that long and I was never notified that I was being renewed for a contract EVER. She put me on hold then came back and told me that she emailed a supervisor because they would need to pull "the contract" and review the details. Then she told me it would take 30 business days before someone would get back to me and that I would continue to receive monthly bills until the account balance was settled! I need them to remove those contract fees and give me proper credit for the last 2 bills I paid that included service dates after I canceled my service. I have included the last 2 bills I paid including service dates after I no longer had service.

  Business Response

  Date: 09/23/2022

  We have reviewed and show that we have previously applied credit for the *** fees. The accounts were also backdated to 8/24/22 with the original request. At this time ********* has a credit balance of $35.70. We will request refund for that amount. ********* will not generate a final invoice until 10/03/22 at which time it is also set to backdate to 8/24/22. Once that invoice generates we will request refund of the credit balance for that account also. We apologize for the inconvenience.

  Customer Answer

  Date: 09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. However, Should I not receive the refunded credits for both accounts in a reasonable amount of time, I will reopen a BBB complaint case.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **** business phone line was hacked by Lingo communications. After numerous calls to them to inform them my service was not with them, they disconnected my phone line. I had to have reinstated by **** and in doing so I lost my original status, and service charges. After over 7 hours of communicating with ATT to get my bill sorted out I called Lingo again to ask them to stop sending me bills with threats to disconnect me for failure to pay. They said they would cut of my service and then send me a bill for $1500 for terminating my 3 year contract I never signed. They were unable to provide me with this contract or voice recording verifying this contract.

  Business Response

  Date: 09/23/2022

  We have reviewed and apologize that you changed your mind after the service was activated. We do show that you contacted us previously and an agent played the *** authorization recording required for us to switch your service. Your account has been closed and will be back dated to clear the account charges once the final invoice generates on 10/07/22. Please disregard any future invoices received. We apologize for your inconvenience.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have already filed one complaint and the issue is still not fixed. The phone works one day and then static an garbled the next....all of this is because the phone line is laying thru a yard, a field of cut trees, over another road and thru a creek. The splice is laying on a tree *****. Every call says they put a "ticket" in to hang the line and yet it is still on the ground a month later. The bill however keeps coming and they take their payments. I am of getting excuses from Lingo. **** fix the lines for them...even **** is tired of their lies. The phone line needs off the ground. I can get pictures if needed.

  Business Response

  Date: 09/20/2022

  Duplicate complaint.