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Business Profile

Medical Billing

PaymentsMD

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for PaymentsMD's headquarters and its corporate-owned locations. To view all corporate locations, see

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PaymentsMD has 37 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PaymentsMD has been wrongfully harassing me for a ** bill visit that the hospital directly has already been PAID IN FULL for. The visit was in may 2024, I received the bill in june, and everything was settled. Then, suddently in JANUARY OF 2025 , 9 months later, I received a 'bill' that that visit from PaymentMD. I have spent hours on the phone with them , and have 'disputed' this 3 separate times- each time they have told me that it will tale 30 days and to call back them. Each time I call back, they tell me the same thing and do not have a record of my dispute! I have EVEN recently called and offered to settle, for a 50% reduction, because although this bill is NOT LEGITIMATE; I just want them to stop harassing me with text messages, emails and phone calls constantly! Now they are threatening collections, and they will not receive a single ***** from me. Your department has been untruthful, considering they 1) Have lied to me about the pending 'dispute' everytime. Each time i call, they cannot find the dispute despite me having recorded proof of them verifying that the dispute was submitted! 2) this bill was sent 9 months later, in THE NEW YEAR, which is against the No Suprises Bill act. ******** being threatened with a surpise $550 bill for the 'provider' after the ** bill was already done, is fraudulent. I expect PaymentsMD to remove the disputed amount immediately, which is not only illegitimate, but your office has fraudulently been leading me along with these 'disputes' and wasting hours upon hours of my days, only to them find out that the dispute was NEV** submitted or 'did not exist'. 3 times! This is the shadiest tactic imaginable and preys on innocent, tax paying Americans who already pay an arm and a leg for healthcare! The dispute center does not even exist, PaymentsMD just wants their fraudulent money NOW!

    • Initial Complaint

      Date:04/09/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is against PaymentsMD which falls under the business umbrella of Augusta Physician Group. The statement for services rendered was sent in January 2025. Payment was mailed on January 19, 2025 and the check cleared on January 28, 2025. When I received the February and March 2025 statements I contacted them and each time was asked to send proof of payment (I sent a copy of the cancelled check). In April, I received another past due statement and again sent the proof of payment. They have refused to acknowledge the payment and have been giving me the run around by stating it takes 3-5 days to post the payment (it has been since January that the payment has not been posted. I have been continuously lied to and these people have zero credibility to me and are providing false information to the consumer

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* a bill with the wrong provider listed. When we called them they said they would correct the bill and resend it with an updated due date that would go with the corrected bill's print date. Instead they sent us past due notices via text, email, and print. I called them 2X a month and was given the run around and told a "back office" would have to take care of it but there was no way for me to contact them. To this day still not resolved after 3 months of this.

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bill was paid several months ago and now they are turning it over to an collection agency

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps sending collection agencies, my way to collect a debt that Im not responsible for. I filed a complaint with the BBB Previously with a different collection agency and now theyre using a different one. I would like them to stop coming at me for something I dont owe. #******** I think this was the last case number

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payments MD keep sending me a bogus medical bill. The bill includes charges for services that are not itemized or explained. I requested a detailed explanation of the charges and their necessity. I never received the information from Payments MD.

      Business Response

      Date: 09/25/2024

      ***************************************************, LLC          
      PO Box *****
      *****************-4417

      September 25, 2024


      Better Business Bureau, Inc.
      *******************************************
      *******, *******; 30303-1402

      RE: Case# ******** **** ********

      Thank you for contacting North ****** Emergency Physicians,LLC regarding the above-referenced patient complaint, we appreciate the opportunity to respond. The account in question relates to a visit made to WellStar *************************************  This is an ER physician, clinician, or Doctors bill separate from the facility or hospital. According to our billing methods, statements pertaining to the dates of service in question were mailed to the address ******************************* rendered by Ms. ********* Below, please find the timeline of statements mailed:
      May 8, 2024
      May 26, 2024
      June 9, 2024
      June 13, 2024
      July 7, 2024
      August 6, 2024
      August 16, 2024
      September 15, 2024
      Should you have any further questions and/or concerns,please feel free to contact our office at ***************

      Respectfully submitted,
      ******** *******

      Customer Answer

      Date: 09/25/2024

       
      Complaint: 22200766

      I am rejecting this response because the response is untimely, and not from Payments MD. This is a federal violation.

      Sincerely,

      **** ********

      Business Response

      Date: 09/26/2024

      **************************************************** LLC          
      PO Box *****
      *****************-4417

      September 26, 2024


      Better Business Bureau, Inc.
      *******************************************
      *******, *******; 30303-1402

      RE: Case# ******** **** ********

      According to our records, Ms. ******** was treated at *********************************************. PaymentsMD is the name of the billing company who bills for North ****** Emergency Physicians, LLC.  ****************** Emergency Physicians, LLC is the name of the Physicians Group of which the physician who treated Ms. ********* is employed through WellStar *************************************  As a result,the charge in question is not fraudulent and is substantiated as determined by the treatment Ms. ******** received. The ** physicians charge is dependent diagnosis, procedure, and level of care to treat patients.  When visiting the emergency room, patients are subject to receive separate bills from separate contracted physicians to include laboratory, pathology, radiology or other services.
      Please feel free to contact our office at ********************************************* or ********************************* should you have any additional questions or concerns in this matter.

      Respectfully submitted,
      ******** *******

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the emergency room back in may. It took my insurance approximately 2 months to process my claim to about $300. This company has sent me 2 letters first requesting I pay over $3000, then, 2 weeks after I payed the hospital, for $1600. I request they cease all contact. They should be investigated for fraud/ scamming as the letters they are sending are clearly an attempt to steal money.

      Business Response

      Date: 09/25/2024

      Etowah Emergency Physicians, LLC
      ************
      ****************-4105

      September 25, 2024

      Better Business Bureau, Inc.
      *******************************************
      *****************-1402

      RE: Case# ******** **** ******

      Thank you for contacting Etowah Emergency Physicians, LLC regarding the above referenced consumer's complaint, we appreciate the opportunity to respond.

      We are informing you that we are working on having Mr. ******* claim processed by his insurance carrier.

      We apologize for Mr. ******* inconvenience this matter has caused.

      Should you have any further questions and/or concerns, please feel free to contact our office at ************** or ********************************************* regarding this matter.

      Respectfully submitted,
      ******** *******

    • Initial Complaint

      Date:07/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 5, 2024 I visited **************** in ********* for removal of a fishhook from my leg. All insurance info. was provided at that time. April 14th 2024-Received a bill from PaymentsMD in the amount of $1,400.00 which stated the insurance covered $0. I assumed insurance company had not yet processed claim 5/14/24 I receive another bill from PaymentsMD in the amount of $`1,400.00 which stated the amount was now past due.At 5/21/24 at 2:00pm my spouse, who holds the insurance, made contact w/PaymentsMD to make sure they had correct billing information. Information was provided, they stated they would submit the claim & to disregard previous bill. 5/ 26/24 Received another bill for the full amount that stated--"Your insurance did not cover some or all of the services provided in this visit, due to 'payments not covered'. Again, we knew this claim would be covered by insurance. 6/14/24 at 8:30 am spouse again made contact with customer service at **********************, who stated they would resubmit the bill to Tricare East, & to disregard the bill for now. On 6/25/24 I received another bill for $1,400.00 stating amount was overdue-&insurance refused to pay. I then contacted TriCare East who claimed PaymentsMD HAD NEVER BILLED THEM. 7/3/24-Spoke with ***, supervisor at PaymentsMD-told him we've been lied to & that claim was never submitted. Took billing info for the 4TH TIME Said he would submit it. I made a $10 payment. 7/18/24 Received bill for $1,390.00. PaymentsMD still refusing to submit bill to insurance and attempting to instead EXTORT ME FOR PAYMENT-KNOWING I HAVE COVERAGE and that they will receive MORE $$ from me versus the insurance company. PAYMENTSMD IS REFUSING TO BILL MY INSURANCE AT ATTEMPTING TO EXTORT FULL PAYMENT FROM ME. ACCOUNT#******* BILL ID: **************

      Business Response

      Date: 09/25/2024

      Pensacola Emergency Physicians, LLC 
      PO Box 21203
      *****************

      September 25, 2024           

      Better Business Bureau, Inc.
      *******************************************
      *******,*******; 30303-1402

      RE:Case# ********- ****** *****

      Dear *** or Madam:

      Thank you for contacting Pensacola Emergency Physicians, LLC regarding the above-referenced consumers complaint, we appreciate the opportunity to respond. 

      We are informing you that the account in question reflects a zero balance and has been closed. The patient overpaid their responsibility. A refund was issued in the amount of $10.00 to the credit card used in the Cedar patient portal on September 13, 2024.

      We apologize for Mrs. ****** experience and the inconvenience this matter has caused.

      Please feel free to contact me directly at (866)822-0284or ********************************************** should you have any additional questions or concerns in this matter.

      Respectfully submitted,
      ******** *******

    • Initial Complaint

      Date:07/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 6, 2022, I went to an IN NETWORK ER and paid all the bills received. In December 2023, I learned that my credit score had seriously dropped because of a derogatory **** on my credit with the credit bureaus. In exploring the issue, I learned that the ER physician **** was from another company (that was out of network, which was a complete surprise), and I had never been notified, received a bill, etc. Since that time I have been diligently attempting to resolve the issue with me putting in countless hours in an effort to resolve the issue. While I am told that the account had been redacted from collections and my credit score should be corrected, this has not happened. At the same time, I am getting bills from Payments MD demanding payment and threatening to turn it to collections. Which it still is in collections. Representatives have told me not to pay anything until it is fully out of collections. One of the last representatives, I spoke with said that I needed to email the "back office" to get them to correct the situation and they will reply to me by email as well. They have not replied to me in any manner, and I, therefore, called again. The last representative I spoke with placed me on hold and when she came back told me she was seeking an answer to why my situation was not yet resolved and was waiting for a response from the "back office". She said she would call me back later that day with an answer to resolve the issues. It has been a week with no follow up on their end. I am now seven months, countless hours, and pages of documentation into trying to restore my credit and determine the correct amount owed so that I can pay them directly and fully resolve this issue. I am getting no where. At this time, I am so disappointed with the lack of professionalism, organization and any effort to address my concern. I feel it is only fair, that in addition to my credit being fully restored with all 3 credit bureaus that my bill/balance is also fully forgiven.

    • Initial Complaint

      Date:05/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a hospital visit in 2023. I was charged and paid the bill online. PaymentsMD keeps sending me letters every couple of months stating that I still owe money and is currently threating to go to debt collectors. I called their office and they said I did not owe anything as per the attached screen shot for the bill, yet they continue to send me letters.

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