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Business Profile

Medical Billing

PaymentsMD

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for PaymentsMD's headquarters and its corporate-owned locations. To view all corporate locations, see

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PaymentsMD has 37 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My date of service was 5/9/22. I paid my first **** from the hospital. I received a second **** through a medical billing group- PaymentsMD. The hospital has no record of the second **** because it is billed directly through the **** PaymentsMD will not allow me to dispute this charge through them. I have yet to receive a **** in the mail and I did not receive the itemized statement they claimed they would send. The billing code on my second **** is the same as my first. PaymentsMD also will not tell me at what point my **** will be sent to collections. After multiple attempts to reach out to the *** directly, the numbers listed are either inaccurate or I do not receive a call back on.I believe this **** is an error and have not received any documentation for what specific services I am being charged for. I am filing a complaint against both The ********** Group *** and Payments MD. I am requesting that this **** be removed from my record and not go against my credit.

      Business Response

      Date: 07/28/2022

      Thank you for contacting PaymentsMD on behalf of The ********** Group.  We are confirming the receipt of your website submission. Your feedback is necessary as we strive to provide excellent service in our communities. Please be informed,that the charges in question relate to the medical evaluation and management services performed by the medical staff, during your visit to the ******************** at **************************.  As a result, the charge is substantiated by the treatment you received and is dependent on the diagnosis,procedure, and level of care.  There is no breakdown of charges we may provide, as it is a flat fee-for-service rate; however, if you have not already done so, you may request a copy of your medical records from the facility by accessing the following link https://www.wellstar.org/for-patients/request-medical-records or contact ************** for assistance.

      According to our billing methods, balance notifications were sent in form of emails to ********************,text messages to ************** and paper statements mailed to ************************************** 30180.


      Should you have any further questions and/or concerns, please feel free to contact our office at **************.

      We apologize for any inconvenience this may have caused.

      Respectfully submitted,
      *******************************

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