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Business Profile

Medical Billing

PaymentsMD

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for PaymentsMD's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving a bill stating that I owe from a last year hospitalization. I have not sent any money as i have paid this off. I called the hospital and they gave me a number for the hospitalist group that they say i owe money too. They say i have a zero balance with them. I have got this before as well. I have never paid it , as i have always paid through the hospital. If this group is sending it to me, more than likely they send it to others who might be paying. The hospital billing ***** said that they have never heard of them before . The bill is stating that its past due from March 28th 2023. and that its past due and i need to pay immediately.

    • Initial Complaint

      Date:02/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -car accident 5/18/2022 went to emergency room and bill was $645 -auto-owners insurance sent a check on 6/23/2023 -check was cleared 8/1/2023 by DLP **************** Physician Practices LLC I am continuing to receive bills from Payment MD for $645, the latest bill printed on January 31, 2024 I have spoken with supervisors every month (last call was 12/12/24) to explain they have been paid and the check cleared and they are harassing me for payment. It is illegal to request me to pay twice on this bill.

    • Initial Complaint

      Date:01/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After a year of arguing with this company that we did not owe the money stated they finally looked into the file and found that the bill was paid by the insurance company and that they in fact owed us money. I have now been trying to collect that money for 3 months and all that I get is a run around. They will not allow us to speak to a supervisor. They are absolutely the worst company ever!!

    • Initial Complaint

      Date:01/17/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not even sure where this came from. I just checked my credit and this is on there for $857 dollars and there is no way when I have had insurance the whole time. I havent been anywhere without any insurance. This is affecting my credit and everything. Im not paying something that I dont have to pay because insurance should have been billed.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 20th 2023 I entered the ** at MUSC. I was seen by *************************, MD. I was not happy with the care I received. However, I provided my insurance information and was seen. The bill was ****** with my insurance ****** was discounted off/not paid and remaining balance was ****** in which my insurance company submitted payment for. Electronic funds payment. Now my insurance company has informed paymentsMD representative with myself on a 3 way call that they have been paid and provided all payment info. I have continued to be harassed about full payment and receiving bills. Everytime I call them: I am hung up on, refused a supervisor once and told that i need to update my insurance. My insurance has been updated. The emergency room has processed their claim with the same insurance and have received payment. I was told by one representative that the "back office" has took look into this and would not know the resolution timeframe. I have my claim as proof. PaymentsMD number is ************. I will attach proof of payment by the insurance company. The phone number to ************** ************. My insurance company phone number is ************. Last representative I spoke to at paymentsMD was ******. I have been unable to get this resolved in a timely fashion. PaymentsMD number is ************.

    • Initial Complaint

      Date:11/07/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification on my credit report that a doctor account had been added from this company over the summer. On July 18, 2023 the account was opened but I was in ************ on that date with my family. I have reached out through my credit report as well. I had insurance at the time and I did not go to the doctor in July. I have submitted pictures from July 18, 2023 and the previous day. From July-August I was vacationing with my family.

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paymentsmd is trying to collect from me a bill I do not owe. I have spoke with them several times and provided the information of insurance to them. I have went a step further and contacted my insurance company who is in the process of paying the bill. I have told paymentsmd several times to stop the harassing text messages, emails and letters. I have done everything in my power to get them paid for a bill that I do not owe.

      Business Response

      Date: 11/07/2023

      ****** Emergency Physicians, LLC
      PO Box 21797
      *******, ** 04915-4114

      November 7,2023

      Better Business Bureau, Inc.
      *****************************************************************************************-1402

      RE: Case# ******** - *********************

      Thank you for contacting the Aurora Emergency Physicians, LLC regarding the above referenced consumer's complaint, we appreciate the opportunity to respond.

      We are informing you that the claim in question has been processed by the carrier with no member responsibility; therefore, the account is considered closed as of October 13, 2023.

      We apologize for Mr. ******* experience and any inconvenience this may have caused.

      Please feel free to contact our office, should you have any additional questions or concerns in this matter.

      Respectfully submitted,
      *********************

      Customer Answer

      Date: 11/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Customer Answer

      Date: 11/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Customer Answer

      Date: 11/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/19/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i went to kennestone for arm injury and they tested me for heart attack. Then they say my part of bill is $1200 while *************** say i owed $800. First 2 statements the sent showed a 360 dollar payment pending. 3 rd statement the 360$ had been dropped but no difference in amount i owed. This was for May 5-6 2023

    • Initial Complaint

      Date:10/18/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a suspicious text to pay a medical bill of $645. Website not associated with the hospital or medical center. Called the hospital and billing office and they are not aware of this company or phone number. I have never received a formal bill in the mail. I have no idea how they got my information. I have military insurance so everything was covered and paid for already.

      Business Response

      Date: 10/19/2022


      Central ******* Emergency Group, LLC
      PO *********************************************************** 19, 2022

      Better Business Bureau, Inc.
      235 ********************** Tower, Suite 900
      *******,**  30303-1402

      RE:Case# ******** - *********************************

      Dear Sir or Madam:

      Thank you for contacting Central ******* Emergency Group, LLC regarding the above referenced consumers complaint, we appreciate the opportunity to respond. 

      According to our records, ********************* was treated at Atrium Health Navicent on June 27, 2022. PaymentsMD is the name of the billing company who bills for Central ******* Emergency Group.  Central ******* Emergency Group is the name of the Physicians Group of which the physician who treated ********************* on June 27, 2022, is employed with through Atrium Health Navicent.  As a result, the charge in question is not fraudulent and is substantiated as determined by the treatment ********************* received. The ** physicians charge is dependent diagnosis, procedure, and level of care to treat patients.  When visiting the emergency room, patients are subject to receive separate bills from separate contracted physicians to include laboratory, pathology, radiology, or other services.

      Per our billing methods, a claim was filed to *********************** insurance carrier Tricare; however, the balance in the amount of $645.00 was denied as the payer requires additional information from the patient before the claim can be properly adjudicated. 

      We apologize for *********************** experience and any inconvenience this matter has caused.

      Please feel free to contact our office at ************* or ********************************************** should you have any additional questions or concerns in this matter.

      Respectfully submitted,

      *********************

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payment MD continues to send me bill notices even though the bill was paid within days of first receipt.They have no proof that I paid the bill even though the check has cleared the bank. This is the 2nd time I have had to send them information.Concerned that this may be a scam or poor business practice.

      Business Response

      Date: 09/02/2022

      ******* Group Services, LLC
      ************************************** 30374

      September 2, 2022

      Better Business Bureau, Inc.
      235 *****************************************************************************************************: Case#******** ***************************

      Thank you for contacting ******* Group Services, LLC regarding the above referenced patient complaint, we appreciate the opportunity to respond.

      ******************** payment has been received and we have confirmed the deposit. We have escalated the account to have the monies posted and the balance cleared.

      We apologize for ******************** experience and any inconvenience this may have caused.

      Please feel free to contact me directly at ************* or ********************************************** should you have any additional questions or concerns in this matter.

      Respectfully submitted,
      *******************************

    PaymentsMD is NOT a BBB Accredited Business.

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