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Business Profile

News Services

The Weather Group Television, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially signed up for The Weather Channel through my Roku Account, more than a year ago. It was for a trial, which I decided to keep. I NO LONGER WANT THIS ACCESS to the Weather Channel on my Roku. I am being billed, on AUTO PAY, on the 8th, monthly. I have done all I can do online, using my p.c. and the "Roku Sign in to my Account" using my ********************** controller--TO NO AVAIL!! I am very frustrated that they can continue to automatically withdrawal money from my bank account when I am NO LONGER INTERESTED IN HAVING ACCESS to their Weather Channel Station, on ****. Please HELP ME stop this!!! I have worked with BBB in the past with excellent results. Thank You. 01/08/2025POS or **** Purchase Roku for Weather Gr *********** DEPOS$3.17$61.27 Transaction Details Close Transaction Date 01/08/2025 Posted Date 01/08/2025 Type POS

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began noticing on our credit card bank statement the charge for the subscription to The Weather Channel was being charged twice a month for every month since 10/30/2022. We have tried to reach out to them about this issue, since May 2024 to no avail. Every time we called any of the phone number we had, we were told thats not my ***** let me switch you over to the right place. We went through this over and over again. My husband finally got thru to someone, they took information and we received credit for just a 1 month charge. It may not seem like much money but it adds up after a while. Please help us to get this issue solved & I want them to stop the subscription.

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered into a free trial of Stream TWC for 7 days which would then change to a paid plan. Attempted to cancel trial 4 days in, but the website was not functioning to manage the account and complete cancellation. Submitted correspondence to all contact information available at *************. Was told this issue would be handled properly, cancellation/refund. Today, 10/22 the site still does not allow me to manage this trial and I have received no further follow up.

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial promo for the weather channel streaming service, StreamTWC on my ******* tv/mobile device in August. Later in August I attempted to cancel my subscription and was unable to do so, as I got an error message to please try to access my account later on both my laptop and my mobile device. I was able to locate only an email address for support on their website and reached out in August to have my subscription canceled, as I was unable to do so. I was told my request was forwarded to the refund team. I never received confirmation. In September, I received another charge and again reached out via same email requesting my subscription be canceled as I was unable to do so. I again was told my request had been forwarded to the refund team. I asked for confirmation this time and never received a response. On October 5th I received yet another charge and reached out again via email, and never received a response. I have scoured the internet for another contact email or phone number and after reaching out to several wrong emails I finally received a response on 10/16 that they were looking into the issue. I have not received a response since 10/16 and can not get any confirmation about canceling my subscription. This has been pretty ridiculous to have to constantly reach out and be told multiple times the request was being processed to only be charged again and again. I need someone to help cancel this subscription AND provide confirmation once completed.

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began my service with The Weather Channel streaming service on 6/30/24 with a 7 day free trial. I neglected to cancel the trial before it expired (my mistake) and was charged for 1 month of service on 7/7/24 for $3.17. I again forgot to cancel the subscription and on 8/7/24 was again charged $3.17. on 8/15/24 I attempted to login to the website to cancel my subscription but was unable to login. I emailed the service email address for assistance. I exchanged multiple emails with them on 8/15, 8/16 and 8/17 and the final message on 8/17 said that they would forward it to their team to complete the cancellation.On 8/26 I replied to this message requesting an updated, but heard nothing back.On 9/6 I was charged for another month of service for $3.17. I was still unable to log into the website to cancel my account, so responded to this same email chain on 9/7 requesting a refund for the September charge and cancellation of my account and I received a quick response that my concerns had already been forwarded to their team and I would be contacted soon.On 9/20 I sent a follow-up as I hadn't heard from anyone.On 9/29 I sent another follow-up as I still hadn't heard from anyone. I received a reply to my 9/29 email again stating that my message had been forwarded to the billing team and I would be contacted soon.On 10/7 I was charged another $3.17.On 10/7 I sent another message requesting cancellation of my subscription, refund for now 2 months of charges ($6.34) and compensation for the time and energy it has taken to try and secure this cancellation and refund. I have yet to receive a reply.

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account with The ******************** Channel I am unable to access despite repeated attempts on my part to contact The Weather Channel over the last month. They have not responded except to say they will look into it. The problem is that the account is setup for automatic renewal in December 2024 and the only way, according to their Terms of Service, to cancel the renewal is through my account - which I am unable to access. This transaction took place 12/22/2023 and is due for automatic payment in December 2024.

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an offer for a 7 day free trial for their streaming weather channel. I attempted to cancel it on the 7th day. Their account website is down and my credit card was charged. I contacted them multiple times via email and provided all of the requested info. I was told it would be resolved. After 2 days, it still is not resolved. Their account website is still down and crashing and I want my service cancelled at once!

  • Initial Complaint

    Date:08/06/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was previously unable to access the services provided for a month. Now that my renewal period is approaching I have been trying to cancel my subscription before being charged the renewal fee. The website to manage my account has been inaccessible for the last week, nor have i had and further e-mail replies from customer support.

    Business Response

    Date: 08/07/2024

    Hi ******,

    We appreciate you reaching out to us.  Would you be able to share what type of subscription you have, is it a tv/streaming service or is it our mobile app/website?  These 2 types of subscriptions are managed by separate companies, and I want to make sure we are engaging the correct team on your behalf. If you have a Weather Channel mobile app or website subscription, if you could reach out to ************************************** we can help you directly.  If you have a tv/streaming subscription, you can reach out to ****************** for more assistance.

    Thanks

    The Weather Company Support Team

    Customer Answer

    Date: 08/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, the resolution offered directs me back to the help center that was already providing sub-par support. My account has been closed as of today so I am satisfied with that. While I found the streaming services to be good and useful when it worked, the support for the service has been less than desirable. This case may be closed as my issue is ultimately resolved.  

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 24 hours PRIOR to the end of my "TRIAL" period. I believe this was extremely deceptive. I contacted them via email (screenshots attached) still w/in hours of when the trial was due to become a subscription but I had received an email from them notifying me (at 2:12AM - 22 hrs to go) informing me I had been charged.Also, I logged in this evening to remove my payment method. Their website does not allow me to remove my credit card/payment method. It allows a user to add a new method, but not to remove a method to avoid this from ever happening again.

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Weather Channel has been fraudulently charging me 2.99 monthly for a service I don't have. This has been on-going for the last 18 months. I have attempted to call them only to have them hang up on me. I have written to them several times. They responded once by telling me they would look into the problem. Nothing has changed since then and they keep billing me. Below is a copy of the correspondence. Since then I sent them a copy of the invoice and I removed the free app from my phone. I don't have an account with them so I can't provide you with an account number. My Letter: On Tue, 2 Jan at 2:33 PM , ****** <****************> wrote:I had the basic application briefly on my ******** I then canceled and removed the app. I only have the free WC app on my phone. I do not have a subscription service on any device - not on Apple or Amazon. I have checked repeatedly on all devices. You have been charging me fraudulently for a year now and I want it to stop immediately. The Weather Channel Response. On Tuesday, January 2, 2024, 11:36 AM, ********************* <**************************************************************> wrote:Hello,Thank you for contacting The Weather ********** app customer service team. We will be happy to help today.In order to better assist you, can you tell me:- Screenshot/picture of the charge - Any other details you may have on this issue, including screenshots, or any error messages?This information will help us with getting this resolved quickly, so we can get you back on the App. Sincerely,Your Weather Channel Stream Support Team

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