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Business Profile

Online Retailer

Support Black Colleges

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Support Black Colleges's headquarters and its corporate-owned locations. To view all corporate locations, see

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Support Black Colleges has 2 locations, listed below.

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    Customer Complaints Summary

    • 146 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on 12/22/2023 (order# ******). My fianc and I have sent multiple emails, which have yet to be replied to.

    • Initial Complaint

      Date:02/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 sweatshirts from Support Black Colleges on Dec 22, 2022 and never received my items. I have emailed company several times and each response was a promised to send my items. I have never received them.Order #******-$100.00

    • Initial Complaint

      Date:02/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue started Nov 2021. I ordered products, all products were not available so I was sent a gift card for future a purchase. **************** advised they do not provide refunds even if the item is not in stock. Nov 22, 2022 I made a purchase with the gift card and added additional money to cover the remaining balance. I have yet to receive the merchandise or a refund. I have reached out to the company via email and social media on several occasions. Initially the company advised it was taking a break. When the company returned they advised to reach out to the customer service IG account and all issues would be handle. I am still getting the run around advising me to be patient and they are working on orders. I do NOT want another gift card and want to be refunded my ENTIRE amount. I do not want to do business with this company.

    • Initial Complaint

      Date:02/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie from the company on 11.24.22. Order #****** paid $50. After the new year and I realized that I never received them I contacted them they said they were on back order and they would get them out as soon as possible this was 1.24.23. Never heard anything else never received the hoodie. Contacted them again 3.8.23 heard back 3.13.23 we went back and forth over a couple of days and about a week or so finally I was told they no longer had the color I wanted and I was asked to pick another color. I chose another color they said they would send it out this was 4.2.23 never heard anything back so I followed back up on 4.21.23 no response. I emailed again 5.9.23 no response. I have all of the correspondence by the way. I thought well maybe they are shipping it Ill give it a few weeks but nothing. I reached out again 6.15.23 no response, then 10.27.23 no response. Each time getting a confirmation email back saying my request has been updated. 1.8.24 I reached out again the email bounced back so I looked up the site to ensure they were still in business and resent the email 1.9.24 and it went through and I received the same email confirmation and still to this date no response. I sent another email 2.21.24 to see what will happen but now I am reaching out to report them. I know people have had a lot of issues with them in the past. I had an issue with them the first time I ordered but they were new and I figured growing pains. As an AA entrepreneur myself I always want to see us win and never want to tear us down but business is business and customer service is important. Everyone works hard for their money and this is ridiculous and makes absolutely no sense. I tried and tried to work with them and reach out to no avail. No its not a lot of money its the principle for me at this point.

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from business on 12/2/2022. Never received my order. Followed up 4/20/23, said they are working on a solution and should hear back. 4/29/24 requested refund, no response. Followed up again 6/18/23, no response. Continued following up with no response. 11/27/23, got a response saying to streamline need to contact support through instagram customer service. Still have not heard anything from them. Did not receive my products or a refund.

    • Initial Complaint

      Date:02/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order April 2023. I never received a tracking number regarding the shipping status of my order. May 2023 I inquired about my tracking number and order and received a ******** response asking for patience. August 2023, I was directed by SBC to DM their IG support page. 4 (seen) DM later, a copy/paste response, requesting further patience. Additional DM sent October - January 2024; no response or refund processed as I requested multiple times. I have copies of ALL my emails, DM and attempts to resolve the concern with them directly. I reached out to *********************** from the ******* news station; he did a story on them and I solicited his assistance to make contact.

    • Initial Complaint

      Date:02/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from support black colleges February 1,2023 and after having reached out multiple times there has been solution to if or when my order will come and will not give me a refund

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is advertising clothing merchandise as for sell. However, when i i purchased my item, they were never sent to me nor will the company respond to any form of communication.

    • Initial Complaint

      Date:02/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with "Support Black Colleges" through their website back on December 15, 2023 and paid $65 for a black hoodie sweater. Since then I have sent numerous emails asking about the status of my order and have not gotten a response. The only response that I get is an automatic reply saying my message has been received. I believe that this business scammed me out of $65 with no intention of shipping me the product that is being advertised on their website. I reached out multiple times over the last two months via email, but still nothing. No shipping number or refund has been given to me either. At this point I would like the item shipped to me over night or a full refund of the $65 that I paid. I have attached proof of my purchase and a screen shot of the emails that have been sent to their customer service **********************. I would like this issue resolved with either the product or a refund of $65. My order # is ******. Thank you for your time.

    • Initial Complaint

      Date:01/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product within or over a year ago and have not received it or been given a refund on the product. The company is still out advertising and collecting money for product not given which is fraud.!

    Support Black Colleges is NOT a BBB Accredited Business.

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