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Business Profile

Online Retailer

Support Black Colleges

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Support Black Colleges's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) Transaction Date: 12/3/23 2) Amount Paid: $50.00 3) Business Commitment: Support Black College Hoodie - Black - 2XL 4) Nature of Dispute: I have not received my product. Upon purchasing, the emailed receipt asks to allow 4-6 weeks to receive the product. The email also requests that people not email them before 4 weeks for shipping notifications "as it drastically slows down the production process". The company does not list a phone number, so I emailed for shipping status on 1/10/24, a little over 5 weeks after the purchase. I received a generic emailed response on 1/10/24 stating "Your request (******) has been received and is being reviewed by our support staff." To date (more than 7 weeks since the transaction date), I have not received any additional information regarding my purchase, nor have I received a shipping notification.5) This business has not tried to settle or resolve my problem. 6) Order# ******, Status Request# ******; no shipping/tracking number received 7) Desired Settlement: I would love to receive the product ordered since it was a Christmas gift. If this is not possible, I would like a full refund.

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 hoodies and 2 pair of sweatpants on November 24, 2023. It has been 5 weeks later and I still have not received any of my items and havent even received any tracking information or anything. I reached out to the customer service email and they told me that I need to reach out to their Instagram support page. I do not have an Instagram and I should not have to jump through all of these hoops just to find out where my order is and to get what I paid for. At this point I just want my money back.

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/21/22 for 3 sweaters; order #******. I paid a total of $120.00. I never received my order and I contacted the business directly multiple times via email. I received a response on 7/4/23 stating that I would receive my order yet I have not. I would like to receive my order or a refund. This is the 2nd time that I have not received an order I paid for with this company.

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie from *** back in May of 2023 and have yet to receive it. Interestingly enough, the brand is advertising the same red hoodie on its website, while I have yet to receive my order. Ive reached out several times via Instagram, email and the *** website and requested a refund. I too received generic messages and later was informed to go to Instagram to file a complaint which is absolutely ridiculous! I am both disheartened and disgusted by this company.

    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 28, 2022, cyber Monday, I purchased two hoodies and a T-shirt from this company. I have received several emails the first couple of months and then they went ghost unless I reached out. The emails were all the same with a generic apology and promised that my order was being expedited and I would receive confirmation of my order. I had gotten fed up after 3 months and requested a refund. I have inboxed them on Instagram to get a better response only to receive the same type of response. It has been over a year where they have drugged this out with no resolve. In the last response I was told that they would would reach out to me soon. That was in October 2023 and its December 2023.

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a hoodie on November 28, 2022. It is now December 13, 2023 and I still have not received the hoodie. I've been patient. I've sent emails and the emails are all a generic response talking about shipping delays and high order volumes. I got tired of waiting for a hoodie that I have a feeling will never come so I asked for a refund. When I asked for a refund they went completely ghost. They stopped responding to emails, if I wanted to hear from them again I would have to start a completely new ticket. Upon further research, I am not the only one who has had this problem with the company. My order number is #******.

    • Initial Complaint

      Date:11/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Support Black Colleges regarding an ongoing issue with an order I placed with them.On November 25, 2022, I ordered two sweatshirts, followed by an additional order for one sweatshirt on November 28, 2022. To date, I have not received any of the three hoodie sweatshirts for which I have paid. Despite numerous follow-up emails, I have only received generic automated responses, offering no resolution or clarity on the status of my order.In an attempt to escalate the matter, I contacted Support Black Colleges directly, expressing my dissatisfaction and requesting a refund. Unfortunately, I have yet to receive any response from them.My concern is not only with the non-delivery of the items but also with the lack of communication and unresponsiveness from Support Black Colleges. As a customer and HBCU grad, I find this experience deeply disheartening, especially considering the company's alignment with Historically Black Colleges and Universities (HBCUs). It is disappointing to witness a business purportedly supporting HBCUs fall short of the principles these institutions stand for, particularly integrity.

    • Initial Complaint

      Date:11/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered its for Christmas and never got them.

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/29/3022 I placed an order online for $135.00 and never received it, nor did I receive any updates regarding this order. I have reached out to the company several times regarding the order or a refund and all I get is excuses.

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a hoodie on January 7 2023 and to this day I still do not have the hoodie. I have reached out to this company so many times and all I ever get is empty promises. I told them if they could not fulfill my order I would like to get my money back. I used my debt card so it was too late to dispute the charges.

    Support Black Colleges is NOT a BBB Accredited Business.

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