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Business Profile

Online Retailer

Support Black Colleges

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Support Black Colleges's headquarters and its corporate-owned locations. To view all corporate locations, see

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Support Black Colleges has 2 locations, listed below.

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    Customer Complaints Summary

    • 135 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/29/3022 I placed an order online for $135.00 and never received it, nor did I receive any updates regarding this order. I have reached out to the company several times regarding the order or a refund and all I get is excuses.

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a hoodie on January 7 2023 and to this day I still do not have the hoodie. I have reached out to this company so many times and all I ever get is empty promises. I told them if they could not fulfill my order I would like to get my money back. I used my debt card so it was too late to dispute the charges.

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a hoodie from their website on 10/30/22 and after 28 emails attempting to receive the product that they already received money for and they keep saying thanks for your patience we are working on it. The exact same response for every email but still no product

    • Initial Complaint

      Date:09/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie from Support Black Colleges on December 26, 2022. I have never received the item. I have been unsuccessful in my numerous email requests to either receive my order or to be provided a refund. I only receive automated, generic email replies with no actionable follow-up. It has been 8 months. I have reached out to them on their Instagram and text to ************** as well, and get no response. I am extremely displeased and want my money back. You can see the number of email exchanges over the months from December 2022 to August 2023 in the attached document and my screenshot of the order. Please provide some support on this matter because it is robbery.

    • Initial Complaint

      Date:09/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with this business in November 2022. To date, September 2023, I have not received my product ordered or a refund.

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with SBC on Nov 25, 2022 after viewing an instagram post regarding new inventory. The post assured that the merchandise was produced and ready for shipping. After several weeks with no updates I reached out and was told there was a production issue that caused the delay. On Dec 29, 2022 I received an email stating my order was preparing to ship and that I would receive tracking info within ***** hours. I never received tracking info, my order or any other communication regarding the status until I emailed again for an update. Ive reached out for updates every month since inquiring on the status, only to receive generic responses each time apologizing for the inconvenience and delay. After several weeks going by and finally receiving a email answer, I would wait. Finally, I requested a refund around May 2023 only to be told that my request for a refund is approved and being reviewed. It is now September of 2023 and I have not received my refund or update. I have emailed every month since June 2023. **************** has stopped responding to my emails and I have not received a refund.

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company back in March 2023, at the time of purchase I was aware of the 4-6 week delay in filling orders. Since then, I have reached out via email which I have attached, requesting a refund. I have yet to receive a response and would like to file this claim to resolve this issue.

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20469800

      I have received email communication from the business however as I stated in my email, I am rejecting this response and will not be satisfied until a refund is received  

      Sincerely,

      *************************

      Business Response

      Date: 08/15/2023

      Hello *******,

      We extend our sincerest apologies for the inconvenience this situation has caused. An update regarding this matter has been sent to your email. Kindly review your inbox, and please ensure to also check your spam and junk folders for any communication.

      Your patience and support are greatly appreciated. Thank you.

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20411744

      I am rejecting this response because I have months worth of emails stating the same exact thing that was stated in the response. Also the company knows that they don't have those shoes in stock and I know this because one of the owners has been selling the shoes on a different site and also at his popup events over the last 2-3 months. Support Black College closed there website down a few months ago and told customers it will reopen. The site has yet too reopen and many people are sending emails requesting refunds. The last email i received was pretty much saying there company is in trouble legally and the accounts are frozen. So I will not accept this response!

      Sincerely,

      ***********************

      Business Response

      Date: 08/03/2023

      Thank you for reaching out again and following up on your order. I apologize for the delay and any inconvenience it may have caused.

      Please note that we are currently taking proactive measures to expedite the fulfillment process and ensure that your order is shipped as soon as possible. We understand your eagerness to receive it, and we sincerely appreciate your patience.

      Rest assured that we will keep you informed of any new developments or updates regarding your order. If you have any additional questions or concerns, please don't hesitate to reach out. We value your business and remain committed to assisting you in the best possible way.

      Thank you once again for your understanding and support.

      Business Response

      Date: 08/04/2023

      Hello,

      The customer has received an update regarding what's going and what they can anticipate. Kindly consult the enclosed screenshot for reference.

      Thank you!

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20409065

      I am rejecting this response because:
        I received this same exact message via email from the company 3 months ago (my 2nd request foe refund).  Its been 6 months since my initial request for fund. I feel like its a cookie cutter reply. 

      Sincerely,

      *****************

      Business Response

      Date: 08/02/2023

      Hello ****,

      I understand your frustration and disappointment regarding the delay in your refund process. I sincerely apologize for any inconvenience this situation has caused. Your concern has been heard, and we truly appreciate your patience throughout this process.

      I want to assure you that we are taking your case seriously, and your refund request has been forwarded to our leadership team for immediate attention. They are actively reviewing the situation and working towards a resolution as quickly as possible.

      Your satisfaction is of the utmost importance to us, and we are committed to resolving this matter as soon as possible. We will keep you updated on the progress of your refund through email, and we're dedicated to ensuring that this issue is resolved to your complete satisfaction.

      If you have any further questions or concerns, please don't hesitate to contact us. We value your business and your feedback, and we're here to assist you throughout this process. Thank you for your understanding and for giving us the opportunity to make this right.

      Business Response

      Date: 08/04/2023

      Hello,

      The customer has received an update regarding what's going and what they can anticipate. Kindly consult the enclosed screenshot for reference.

      Thank you!

      Customer Answer

      Date: 08/07/2023

       
      Complaint: 20409065

      I am rejecting this response because, i hadn't reciev** the email when I reject** last time, but I do have an appriciate the email that was reciev**, but that is not rectifying the situation by continuing to say wait wait wait.   The wait has last ** almost 12 months. 

      Sincerely,

      *****************

    Support Black Colleges is NOT a BBB Accredited Business.

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