Complaints

This profile includes complaints for E P S's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  E P S

  200 Hannover Park Rd STE 120 Atlanta, GA 30350-1899

• 

  E P S

  241 Peachtree St NE Ste 400 Atlanta, GA 30303-1423

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22634438
  
  I am rejecting this response because: That specific area in my photos does not belong to SYNC at Perimeter. I've reached out countless times to confirm this. This is harassment against the residents because of miscommunication between SYNC and EPS. Curbside ON the premises. That area is OFF the premisis. In addition, there is absolutely NO sign saying that you can't park there. That would make the booting invalid.
  Sincerely,
  
  ********* *******

  Business Response

  Date: 12/10/2024

  To whom it may concern, this particular vehicle was booted on private property which enforces "no curb parking". Vehicle was parked on the curb. Photo is attached. This put vehicle in violation. Violators are booted or towed at owner's expense. 

  Business Response

  Date: 12/17/2024

  To whom it may concern, it has been confirmed that the vehicle was parked on the curb at Sync at Perimeter. This put vehicle in violation. Violators are booted or towed at owner's expense. Unfortunately, we cannot refund this particular boot. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22634438
  
  I am rejecting this response because:

  it has been confirmed that THAT curb is not a part of Syncs property. I urge you to contact sync at perimeter!
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22593843
  
  I am rejecting this response because:

  That is not true.  There was no signs listed at the front other than the pictures attached.  It say obey rules, does not list prices, does not say where to pay.  Many cars are booted there daily.  The complaints are online.  I called all the phone numbers posted, no one live answered anywhere.   There are no live persons.  ************ is a scam and they are not doing good business in the state of ********   Read the complaints on ******, and under the company *****, many other people have also been taken advantage of by this company.  
  
  Sincerely,
  
  T *******

  these thieves out.

  Business Response

  Date: 11/26/2024

  To whom it may concern, vehicle was booted at **** on **** because the vehicle owner did not pay for parking. There are signs (green and block colored) posted everywhere around the lot which includes every parking wing entrance and inside said wing. Number on the sticker is assigned to a booter who placed the boot. When they are unable to answer the call, it automatically transfers to our 24/7 call center, or customers can wait for the techs to call back. Our booters cannot answer every phone call the minute they receive one while they are on duty because they are assisting other customers. 

  Business Response

  Date: 12/03/2024

  To whom it may concern, there are multiple green and black signs provided by Parkmobile around the lot. The orange sign that the customer has provided is as a generic notice that informs vehicle owners about towing and booting activity which is set by Atlanta City Ordinances. Customer is correct, there are multiple vehicles booted daily at this property. However, the vast majority of the vehicles pay for parking and are not booted. Ayla is a large property which is going to have a higher number of people that do not pay for parking. Our 24/7 phone call center has live representatives. There is a repeat automated message which informs customers about the dispute process while the caller is waiting in line for our live representative. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22543641
  
  I am rejecting this response because: Interesting that this business is rejecting the clame yet my geotagged photos, the parking I paid for and the cars location and the parkwhiz app all recognize 855 Peachtree. This is a poor response as they make a desperate attempt to validate their predatory parking practices and erroneous booting. Id happily provide them with geotagged car videos and photos, but I have yet to be contacted by a manager as it says I would on the disputes tab within 72hrs and it forces you to use. Simply a no-reply email if that past the time that they claim they will reply. 
  

  I walked across from the Biltmore garage to Cypress Street Pint and Plate to meet my friend. Interesting enough the garage and ******** are both tagged at *************. No signs tell you anything even more interesting not the garage they claim I was parked at but the parkwhiz spaces clearly say Biltmore (theres not another parkwhiz garage for 1/2 a miles might I add which I provided them with pictures of) which clearly show in my photos and videos. I would happily provide this company with video of entrance to entrance and floors of the garage which have NO signage supporting their claim. This is clearly a scam and thats why they refuse to have you talk to anyone in person. They are clearly giving a politician money to retain this ability and to have had their business license for this long. I would be happy to review my geotagged photos and video with Atlanta police and a lawyer present and also with the business that contract them since they seem less than willing to speak on the phone, and more than willing to steal from people. 

  If this illegitimate business would like to contact me, I would be more than happy to forward them the folder with all of the information in my claim, but they have no desire to right any wrong or make any refunds. This is the reason they make you pay on the spot and con you into doing an online dispute afterwards.
  
  Sincerely,
  
  ******* ********

  y car until I paid the $75. He insisted I could file a dispute. Not only did I explain the situation, provide pictures and this company not have a manager reach out to me, theres no way to speak to them in person so I proceeded to wait. It took 4 days for them to review the evidence and determine my car was in violation. Interesting with time stamped videos, photos, receipts and geotagged pictures. I have started contacting the businesses that contract them for there garages/lots to inform them of their practices with all of the evidence. I have also submitted multiple disputes containing more attached files proving their attendant was wrong. To make matters worse, they damaged my rim because the boot shouldnt of been on there in the first place. This is criminal because I can afford $75 but many cant from a company scamming hard working Americans. Insult to injury, attendant also lied about me being parked in the wrong garage. Ill assume it seemed ok because I had TN tags.

  Business Response

  Date: 11/18/2024

  To whom it may concern, this particular customer paid for ********************** at location ********************************* NW. Their vehicle was booted at ********** Vehicle owner did not pay for parking to the correct parking lot. Failure to pay put vehicle in violation. Violators are booted or towed at ******************* We have attached a screenshot that was taken at the time of immobilization. Vehicle ******* was not registered. Unfortunately, this case does not qualify for a refund. 

  Additionally, we have attached photos of the boot placement. As you can tell, the boot was simply resting on the rim. Our boots are made so that they dont apply any pressure to the wheel. They lock together at the base and the part that touches the wheel simply rests on it. The boots have rubber covers on the parts that touch any of the wheel to protect the wheel as an added precaution. 

  Business Response

  Date: 11/22/2024

  To whom it may concern, we have attached the geotag location of where the boot was placed. It was placed at deck C which is associated with ****************** property is to the left of the building where geotag is located. Although, both properties are called "Biltmore", they are split into different decks which are owned and operated by different people. Failure to pay for parking in the correct deck results in violation. Unfortunately, we cannot comment on the directional signs because they are not provided or regulated by EPS. 

  Customer's dispute was filled out on 11/04 and they received a response on 11/07. Screenshot is attached. 

   

• Initial Complaint

  Date:11/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are having predatory practices, waiting for parking passes to expire to boot them early in the morning

  Business Response

  Date: 11/16/2024

  Tho whom it may concern, we were able to locate customer's vehicle because they filled out a dispute form on our website. Their dispute was denied by the team because vehicle LPN: SCN1601 was not registered at the time of immobilization on ***** at 6AM. Screenshot of the system was taken at the time of boot placement and is attached. 

  After further investigation, we found that customer registered their vehicle, however, their registration expired at 5:45AM. ******* is a digital registration system that provides customers with a warning that their parking meter is about to expire. Parkers are required to either extend their parking or arrive at the vehicle by the time of expiration. Expiration of registration removes a vehicle from our "registered screen" and vehicle is a subject to immobilization. Our technicians do not wait at any lots for a vehicle to expire. They have a lot of lots to service. All of our audits are conducted at random, and technician's movements are monitored by a GPS tracking device. Although sometimes the timing is very close, 15 minutes is more than enough for a customer to arrive at the vehicle. This particular customer failed to do so which put them in violation. Unfortunately, a refund cannot be granted in this case. 

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/24 my vehicle was wrongly booted while my family was inside of a store shopping. Bags with receipts were presented to confirm that they had in fact been within the shopping area, yet this company refused to remove the boot. They requested cash and when they were told that wasnt an option they claimed to accept Apple Pay. In desperation an Apple Pay was sent to get the boot removed only for it to ring to a random persons phone in the parking lot. They had on no company attire nor a name badge. Bottom line, this so called company is a scam. Filed an appeal with the company as well.

  Business Response

  Date: 11/12/2024

  To whom it may concern, customer's vehicle was booted because they were seen leaving the lot that is reserved for patrons currently shopping at the plaza. We reviewed our technician's body camera footage. Our technician was wearing an EPS jacket because it was cold which is still part of the uniform. Cash payment was suggested because customer's card was declined multiple times prior. We do not accept payment with Apple Pay (no tap of any kind). However, our technicians can manually enter information of the Apple Pay card. 

  The "random person's phone" was addressed with the customer on site. An immobilization notice sticker was placed on customer's window awhile back with booter's work phone attached. That person who placed the sticker has clocked out by the time of payment and phone reassigned to another technician (which was the person who answered). Our technicians notify each other about possible collections and dispatch customers to our call center which is able to assist as well. Luckily, customer's current technician was at the lot and was able to assist as soon as they noticed the vehicle owner. 

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 3 2024, after attending a football game, I came back to a boot on my car. Over the phone the *** said oh I didnt have your tag number. When he gets back to my car I showed him the full email confirming payment and showing my tag number for a Park Whiz parking spot. The *** refused to remove the boot from the car even after showing him that I had proof of a purchased spot. Kept telling me to just pay and dispute with his company. In reading the reviews, the company never calls you back in response to the dispute. This is just insane to me when I have the hard proof in my hand that you illegally booted my car.

  Business Response

  Date: 11/12/2024

  To whom it may concern, customer's receipt is for garage deck C on ********** Vehicle was booted at **************** ************************ Vehicle was not registered with the property where they parked. Screenshot was taken at the time of immobilization ad is attached. 

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The **************************************** / Empier Parking services 11-04-2024 $75.00 to have a boot remove i was off 1 letter in on my registration for the car ,I put in RHF6231 and actual plate number is RJF6231 , still ****** rouge NC plates , Also was I used the same RHF6231 the day before. This company put a boot on my other twice they where off the time on the time stamp i had cancel appointments and lost money at that time CGD7171 jeep sport cherokee . Nothing was giving back to me for my loss.

  Business Response

  Date: 11/11/2024

  To whom it may concern, customer filled out a dispute form on our website. Currently, our dispute team is waiting for a response from Windsor. As of right now, we do not have any records of customer's registration. We will contact them as soon as we hear back from the property. 

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the receipt for proof of payment for parking for 4 hours and I came out an hour early to leave and yet the company proceeded to put not one but two boots on my car even though I showed proof of payment I called the number for the boot the manager apologized for the inconvenience and said file the complaint with tech when he arrives the tech arrived and refused to take the complaint and still charged me for illegally booting my car I want my money back asap this is highly unprofessional and yet I watched multiple people walk out and pay when leaving but had no boots on their car but I followed directions and paid ahead of time and they had no boot on their cars but yet booted my car and I actually had proof of payment.

  Business Response

  Date: 11/08/2024

  To whom it may concern, we cannot evaluate any disputes without vehicle information. Vehicle owner did not fill out a dispute form online which provides us with license plate, location and date of the immobilization. This information is crucial for us to find the customer in the system and address any issues. 

• Initial Complaint

  Date:10/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22476162
  
  I am rejecting this response because I believe we are still owed at least a partial refund. The complaint and dispute was filed within 24 hours and nowhere on your website does it clarify that the disputes are not checked regularly, nor does it clarify what falls under dispute guidelines. As a business it is your responsibility to clarify these guidelines with clients upfront. Further more, your phone lines do not allow anyone to get in touch directly with a representative to clarify this either and instead leads to an automated message that states you would be in touch within 72 hours which you were not. In addition, we requested to have the boot removed while the fee was still at $150. It is your responsibility to have a technician out within a timely manner to remove the boot instead of allowing enough time to pass that we ended up charged further. Please review the previous complaint and supporting materials. You allowed us to be charged an additional $150 from the initial time of complaint to profit off of us in an unjust manner instead of resolving the issue in a timely and professional manner. I believe we should receive a refund for as the lack of response and resolution falls on your end. Thank you. 
  
  Sincerely,
  
  ***** ****they were on their way, I had to wait two hours and they never showed up. I sent in a request again, and by the time the company sent a second ********** out, the company increased the cost of having the boot removed to $225. We felt pressured into paying the cost after the ********** said they could not adjust the cost because we were scared that the fee would increase another $150 while the company was closed for the weekend.

  Business Response

  Date: 11/01/2024

  To whom it may concern, we would like to apologize for dispute's team delay. It looks like they have accidentally missed the initial inquiry. Please be advised that the dispute team is designed to review refunds, rather than active boots because disputes are not monitored 24/7. Our technicians are qualified and allowed to remove any wrongful boots at no charge. Thus, any immediate dispute can be directed to them. Nevertheless, the dispute would be denied because the vehicle was not registered at the time of immobilization. Additionally, there were no reports of system errors. 

  Business Response

  Date: 11/11/2024

  To whom it may concern, the "automated 72 hour" message that customer refers to does inform about dispute process and the timeline. The message plays while the customer waits in line for our 24/7 call center to answer. Additionally, both sticker on the window and the call center puts you in touch with a representative who are able to inform about the dispute process. As it states on customer's immobilization notice sticker, fee of $75 per 24 hours is set and it is customer's responsibility to take care of the fine before it goes over 24 hours. Unfortunately, we would not be able to grant a partial refund in this case. 

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22476162
  
  Unfortunately, that is simply not true. There is no 24/7 call center that the line connects to. As I have previously mentioned the call will automatically disconnect and this happened to the technician as well when they tried to help us connect someone while removing the boot. We did everything by the book as per your automated message and website and the fault lies on you as you did not respond. All supporting materials have been uploaded in the previous messages. Please reread the messages and look at the attachments and provide a refund. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22475074
  
  I am rejecting this response because: The leasing office was closed for business. The leasing office said it was ok to park there and that regardless theres a 15 min grace ******* which I know for sure I wasnt given. I feel I had every right to be in the **** apartment parking because I was making a delivery to a customer that lives on the 9th floor of the ****.  Whats the policy for deliveries to residents ? 
  
  Sincerely,
  
  ********* ******** some money. The thing is per the apartment management, I could rightfully park there and if there was a chance I wasnt allowed to I still should have had a 15 min window. I disputed the charge on EPS site they denied it. Ive tried calling to speak with a manager, I get redirected back to the site to fill out a request form and no one has yet to call me back.

  Business Response

  Date: 11/01/2024

  To whom it may concern, vehicle was booted in a space that is meant for future residents. Vehicle was not a prospect for the apartment complex, therefore, immobilized. We are unsure why the technician did not boot the other vehicle owner. Most likely, they were allowed to park there. Our technicians do not sit and wait at any lots for any reason. They have a lot of properties to audit during their shift and customers to take care of. Additionally, their activity is monitored by GPS tracking devices.

  Business Response

  Date: 11/13/2024

  To whom it may concern, we do not enforce 15-minute ***** period in "future resident parking space" which is where the vehicle was parked. There are 15-minute parking spaces on the property which can be utilized by the deliveries, and they do receive said ***** *************