Business Profile

Parking Facilities

E P S

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Complaints

This profile includes complaints for E P S's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

222 total complaints in the last 3 years.
86 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We paid for parking until 4:56. When we returned at 4 our car was booted. We had to pay $75 online to have the boot removed. The technician said it was a system error. There is no clear way to dispute the charge.
Business Response
Date: 01/24/2025
To whom it may concern, vehicle owner has already filled out a dispute on our website, and refund was processed for them on 01/20. It should already reflect on customer's end. Vehicle was booted by our newest technician. Unfortunately, he did not notice customer's registration ticket and immobilized the vehicle.
Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company booted my car AFTER parking was paid. They intentionally prey on people, have a laundry list of complaints, 1 star reviews and wear body cams. Yet they still get to operate in the city of *******. Whoever enlists their business in parking lots is a part of the problem. Hard working people should not have to deal with this type of predatory behavior for just parking especially from a private company.
Business Response
Date: 01/24/2025
To whom it may concern, we believe customer is referring to the immobilization of vehicle lpn:PFH9217. Customer registered for ********************** from ******* to ******, then they reregistered at 2:41PM to 3:41PM. In addition to BBB message customer has filled out a dispute form on our website.
Although, there was lapse in the registration, our dispute team has approved a refund for the customer and responded to said approval 4 days ago. A refund was processed on customer's original form of payment and should already reflect on their end!
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a Visitor pay for maximum time allowed for parking , still was booted , reached out to company to get clarity and /or refund and I got nothing . Filed a claim dispute on their website never got any response , phone number just directs you to receptionist NEVER CAN SPEAK TO A MANAGER, they told me I would get a call back, THREE TIMES I HAVE CALLED BACK FOR A MANAGER and got nothing , even the operator hung up on me once after I asked to be contacted AGAIN , this company has extreme predatory practices and I still have yet to speak to someone in management and/or get a refund . This company will do anything to duck and dodge you and take your $75 and they dont respond to disputes
Business Response
Date: 01/20/2025
To whom it may concern, unfortunately, we cannot personally review this complaint as the customer did not provide any information regarding their vehicle. We cannot locate any disputes associated with this name, phone number, or email.
Our managers are busy during working hours and generally do not review in-person or over the phone complaints. However, all disputes are reviewed by the management team as long as the customer fills out a form under the "Disputes" tab on our website ******************************.
Customer Answer
Date: 01/20/2025

Complaint: 22816424

I am rejecting this response because I did file a dispute the correct way and I didnt receive any response, and for you to say you simply cant locate me is insane because Ive called and back and left my phone number to the operator MULTIPLE times so management could get back to me. Im not confused , I can call back again and give my information to the operator, and maybe itll actually reach management this time !
Sincerely,

Seven ******
Business Response
Date: 01/29/2025
To whom it may concern, as we have mentioned in our previous response, all disputes are handled through our website ******************************. Customers need to fill out a dispute form which is located in the "disputes" tab. All disputes are reviewed by management. The call center representatives are not able to review any disputes or any immobilizations.
Customer Answer
Date: 01/29/2025

Complaint: 22816424

I am rejecting this response because:
Ive already filled a dispute against using the website I will do it again

Sincerely,

Seven ******
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday January 4th 2025 we parked in the lot on the corner of ***********************************. The instructions on the sign were to TXT to park and the cost was $12 per hour with a $1 processing fee. We went into ****************** and paid for 2 hours of parking. The parking ticket read 11:14am as the start time and 1:14pm as the end time. I received a text receipt and went on to ****************** for brunch. I was back in the parking lot chatting with a friend who parked beside me and we both received the text message that parking was getting ready to expire at 1:09pm. As we approached the cars both were booted. There is no live person to speak to so we both had to pay the $75. About 45 minutes later the booting technician arrived and that conversation is recorded. We were told that there was only 3 cars that were registered for the lot and they guy showed us on his system. We showed our receipts and was told there must be a glitch in the system. I went online right then while in the parking lot and filed a dispute through the parking lot's system. A seemingly automated email message came to me saying that they investigated the circumstances and determined that my vehicle was in violation and closed my dispute. I don't know how they investigated because the receipts have time stamps. This company is booting fraudulently in hopes that people do not take them to court over $75. Like the technician said to me its a civil case, Empire Parking Services is wrongly charging people. It's just enough to make you mad but too little to take time out of your day to file a suite against them. I will move forward with filing whatever needs to be filed because they are a SCAM.
Business Response
Date: 01/20/2025
To whom it may concern, customer's vehicle was immobilized due to the lack of registration at the time of immobilization. Vehicle's registration was verified at around 11:12AM and it was not registered. Screenshot of the system was taken at the time of immobilization and is attached. Additionally, in their dispute on our website customer has provided a partial receipt. Seemingly, their parking time started at around 11:25 and ended at 12:25PM. Said screenshot is attached as well. Failure to register on time put vehicle in violation, and violators are booted or towed at owner's expense.
Customer Answer
Date: 01/21/2025

Complaint: 22805321

I am rejecting this response because: The company is using a screen shot of an earlier time prior to us parking in the lot. We parked the car and immediately did the *** to park option while standing beside the vehicle in order to enter the car's license plate #. we waited in the lot for the rest of our party and walked to breakfast together. There is no way that the boot was placed prior to parking in the lot.

Sincerely,

**** *********
Business Response
Date: 01/28/2025
To whom it may concern, all of our screenshots are taken at the time of immobilization. Technician spotted and checked vehicle at 11:12AM, then the boots were placed, and vehicle was entered into our system at 11:14AM. Time stamped photos were taken and are attached as well.
Initial Complaint
Date:01/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have now been booted twice by this company for expired registration even though I have renewed with the state already and have been waiting for them to mail me my new tag
Business Response
Date: 01/13/2025
To whom it may concern, according to our records boot was removed at no charge on *****
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not own a vehicle so I rented a car to get groceries and run other errands. I could not park on the street due to no available parking, so I parked in my buildings garage to unload the groceries. This took all of 6 mins, I was in and back out to move the car. I see a booting attendant standing next to my rental and I show him proof that I am a resident and also explain to him that I cant park the car behind the gate of the garage due to it being a rental. He says there is nothing that he can do but that I can dispute it and I should receive my refund. I go ahead and pay the fee and dispute the transaction with proof of residency and also proof that the car is a rental. The site said that a manager would contact me shortly, however I never received a call. 9 days later I receive an email that says that my dispute was denied. This company is NOT supposed to boot residents only guest of residents who are not registered.
Business Response
Date: 01/13/2025
To whom it may concern, vehicle was booted at a property which enforces Parkeaz registration. This particular vehicle was not registered in *******, therefore, immobilized. Vehicles must be registered to park in visitor and/or residential area. The boot was rightfully placed as the vehicle owner did not register their vehicle/ did not pay for their Parkeaz pass.
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was illegally wrongfully booted by this company then made to wait after returning. Attached is the screenshot when I registered for parking for 3 hours at might doctors appointment as well as the timestamp after returned within the 3 hour window with a boot. This is illegal and predatory.
Business Response
Date: 12/20/2024
To whom it may concern, vehicle was not registered in *******, therefore immobilized. Attached is a screenshot of the system taken at the time of immobilization. Vehicle with license plate ******* is not there. According to customer's screenshot, they never completed the checkout process to pay for parking. The first sentence states in red "SELECT REGISTER BUTTON BELOW after reviewing the information". There is a button under customer's email stating "Register to Park" which the vehicle owner failed to press. Therefore, vehicle never paid for parking which put them in violation.
Customer Answer
Date: 12/20/2024

Complaint: 22680206

I am rejecting this response because:
I followed every instruction listed included hitting register to submit at my doctors appointment. After registering I received the screen that said that Ill receive an email within 10 minutes but I was in the back with my doctor without access to my phone to check if I received the email or not.
The parking is free for 3 hours and not paid. I patronized two separate businesses assigned to the parking lot. I had to wait a hour to have the boot removed. This is predatory behavior.
I know I registered my vehicle.
I will be filing a complaint with city of Atlanta license board as well and well as property management company. Next, Ill be contacting local media.
I would like a full refund.
Sincerely,

***** *****
Business Response
Date: 12/31/2024
To whom it may concern, we have searched for vehicle registration license plate ******* for the entirety of the day in question. Vehicle was never registered. Screenshot is attached. Failure to register puts vehicle in violation. Violators are booted or towed at owner's expense. Boot was placed in accordance with property rules and cannot be refunded.
Customer Answer
Date: 12/31/2024

Complaint: 22680206

I am rejecting this response because:
The vehicle was registered and register clicked. I have zero control over your system or its glitches. The parking was FREE for 3 hours. I have zero reason to lie.

I will be adding my case to the ************ Lawfirm Class action lawsuit if a refund isnt issued.

Sincerely,

***** *****
Initial Complaint
Date:12/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 8, 2024 I parked in a handicap spot in a parking garage. I had a handicap placard and was with my 93 year old mom. When I came out of the restaurant the car was booted and the number that was given to call was a recording telling you how to pay the $75 fine. We had to wait over an hour with my 93 year old mom for someone to come and get the boot off. I feel the company was incredibly insensitive to boot a handicap parking place. I was under the impression if you were in a handicap spot with a handicap placard you were free to park there. I have contacted the company to refund my $75 and they have refused. Please let me know what the next step would be. I feel this is unfair and insensitive.
Business Response
Date: 12/18/2024
To whom it may concern, vehicle LKUH64 was parked at a paid lot in a handicap space. The notice about paid parking was also present at the spot. Photo is attached. Failure to pay for parking at a paid lot results in violation. Violators booted or towed at owner's expense. Unfortunately, parking in a handicap space or owning a handicap decal does not exempt one from paying for parking. Thus, the boot was placed in compliance with property's booting/ parking rules and cannot be refunded.
Customer Answer
Date: 12/19/2024

Complaint: 22672421

I am rejecting this response because: That is shameful to boot a car with handicap plackards. As I mentioned I was visiting and unaware that handicap need to pay as where I am from they are able to park anywhere for free. I am requesting you refund the $75 as a courtesy to me and my 93 year old mom.

Sincerely,

***** ******
Business Response
Date: 12/24/2024
To whom it may concern, the decision to deny a refund is final and courtesy may not be extended. All vehicles must pay for parking per property's rules regardless of handicap status.
Initial Complaint
Date:12/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My cousin car was booted on December 8. The boot agent trying to take advantage of him because he only speaks Spanish charged him 300 because they have to break the boot off. My cousin texted me and I texted the manager and he said that the boot was damaged and the only way they can removed the boot is by breaking it. I paid the money and the manager came with a key and took the boot off. They never broke the lock. So they overcharged me by 225
Business Response
Date: 12/16/2024
To whom it may concern, customer drove on their boots which causes severe damage to our equipment. Damaged equipment cannot be taken off and needs to be cut off. Therefore, vehicle was initially charged $150 per boot. After customer paid $300 online to have their boots cut off, our nighttime operations manager was able to remove the boots without cutting them. Said manager notified the dispute team and requested a refund for the customer. Customer was refunded on Monday *****. which is a day after the incident. Screenshots and photos of the damage are attached.
Customer Answer
Date: 12/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********** ******
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is a street parking by my apartment that does not have a no parking sign or any parking restrictions. This company keeps booting cars there and had to remove the boot from my car before for illegally booting me. Today they are trying to make me pay for it which is ridiculous because where are the signs that I can't park there??? I have photos to prove this!
Business Response
Date: 12/10/2024
To whom it may concern, this particular vehicle was booted on private property which enforces "no curb parking". Vehicle was parked on the curb. Photo is attached. This put vehicle in violation. Violators are booted or towed at owner's expense.
Customer Answer
Date: 12/10/2024

Complaint: 22634438

I am rejecting this response because: That specific area in my photos does not belong to SYNC at Perimeter. I've reached out countless times to confirm this. This is harassment against the residents because of miscommunication between SYNC and EPS. Curbside ON the premises. That area is OFF the premisis. In addition, there is absolutely NO sign saying that you can't park there. That would make the booting invalid.
Sincerely,

********* *******
Business Response
Date: 12/17/2024
To whom it may concern, it has been confirmed that the vehicle was parked on the curb at Sync at Perimeter. This put vehicle in violation. Violators are booted or towed at owner's expense. Unfortunately, we cannot refund this particular boot.
Customer Answer
Date: 12/17/2024

Complaint: 22634438

I am rejecting this response because:
it has been confirmed that THAT curb is not a part of Syncs property. I urge you to contact sync at perimeter!

Sincerely,

********* *******

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E P S is NOT a BBB Accredited Business.