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Business Profile

Parking Facilities

Professional Parking Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 148 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to work on 04/06/24 and found out that the place that we were supposed to park at had a broken gate and security told us to park across the street and that we will be fine from getting ticketed or booted. Come to find out i had an outstanding balance of $49(changed to $89 when my dispute was declined and i had contact to nobody other than an automated message from this business). I ended paying for it anyway since they threatened to contact collectors but the amount is ridiculous.

  • Initial Complaint

    Date:05/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a bill for $85 in the mail for not paying for parking at **************************************, where this company manages parking. As soon as I received the invoice, I disputed the claim, showing a receipt from Apple Pay for the same date/time/location on March 12, 2024. The confirmation they replied with said "Hi *********************, This email is to confirm your dispute for your parking charge *********** has been received and your charge has been put on hold. We will respond to your dispute within 30 days."Yet on March 27th, we received a final notice of the bill due with no reply on the dispute. I replied to the email and asked for a status update with no reply.This week, we received a debt collection invoice from Oxygen XL for $85 and still no replies from Professional Parking Management. I went online and disputed the the debt AGAIN and I'm waiting to hear back.

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/07/2024 Notice: ******** Amount: $55.00 El Ticket me lo dieron a las 8:32pm y en la captura de pantalla de la aplicacion se ve muy claramente que a las 9:37pm aun me quedaban 21m 10s pagos o sea hasta las 9:59pm para estar en el estacionamiento. La agencia debe de exigirle a los empleados que verifiquen bien antes de imponer la multa por estacionamiento, ya que esto implica en un mal rato para uno como tambien el tiempo que toma el hacer una apelacion y la esipera para que lo resuelvan es mas de 7 **** ******.

  • Initial Complaint

    Date:03/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Professional Parking management sent me an invoice for unpaid parking, But i paid for parking. my card has a charge of $5.35 from Asta parking on the date I parked there. Professional parking has the date and duration of parking correct , but the charge is not valid. the notice provides a website to file a dispute but the website is just one page to make a payment. There is no option to file dispute. Their website is also just information about the company, no option to contact anyone or file a dispute

  • Initial Complaint

    Date:03/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is PREDATORY pricing/penalty: On 2/16/2024, I parked across from a restaurant in their lot, and paid for 4 hours of parking, Apparently, I overstayed by FOUR minutes (they have a very dark grainy picture that does not prove anything), and they are charging me $90 and threatening to take me to collections. Besides an exorbitant parking rate, they want to charge me predatory lending. I want them to remove the charge altogether, and resolve it.

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/26/2024. Daughter parked at *******************************************************. Business (PPM) uses FLASH Scan to Pay Application QR code (ParkWiz) saying you could add more time via their website or app. Neither would display the link or allow her access to the link to connect to add time. Her friend was able to add time for her own car using the link that was non-existent for my daughter. Her friend is witness to daughter's attempts to connect using FLASH Scan to Pay Application QR code (ParkWiz). PPM then sent letter, Notice Number *********** dated 2/29/24 and received on 3/12/24 with notice to pay $45 by 3/15 and threatened "being referred to collections". Dispute: FLASH Scan to Pay Application QR code (ParkWiz) allowed entry of info upon initial entry to parking lot. With 10 minutes left, daughter received notice from application to add more time. Daughter attempted to add more time via app/website. App/website had no green box to add time as friend witnessed, while friend doing the same process had the green box and, was able to add time for her own car. Application failure to not allow adding of time is not the fault of the user. PPM should return $45 and $4.99 processing fee minus 3 hrs parking fee.

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/20/24 I paid for parking in a parking garage through the park mobile app as per the signs in the public parking garage. I then received a letter where they took my tag and are charging me 85 additional dollars for parking. I was there for approximately one hour, and this has got to be a scam. I would like to make sure it doesn't go to collections or anything as they are scamming people into these charges.

  • Initial Complaint

    Date:02/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Professional Parking Management gave me two tickets in a parking garage when it was their system that failed to work. I tried paying multiple times and it would not work and I contacted the organization to try to pay with no response. They are a scam and need to be reported. They just want people not to be able to pay the parking so they can ticket them and receive a higher payment

  • Initial Complaint

    Date:02/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company issued me a parking citation for parking in the designated garage given to me by my job. I was the manager of a restaurant in the mall of this parking garage and my license plate was registered with them before this ticket was issued and they still placed. I disputed the same day and they never got back to me with a decision in regards to my ticket. The truth is the parking citation should never have been issued in the first place.

  • Initial Complaint

    Date:02/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unscrupulous business practices. This company is trying to collect $85.00 for parking for 30 minutes with signage that describes the lot as public parking and is the lot you are directed to when attempting to visit the social security office across the street (where there is no visitor parking) after attempting to use the ** code on the sign, I received a text stating that I parked for less than one minute and there was no charge but later was billed for 30 minutes. They want $85 but will reduce the chargeto $45 if I pay within 15 days of the notice date. I received the notice dated 02/09/2024 on 2/20/2024, giving me just 4 days. There is no way of contacting the company by phone to dispute. The notice threatens sending this to collections.

Professional Parking Management is NOT a BBB Accredited Business.

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