Complaints

This profile includes complaints for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rollins, Inc. has 638 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rollins, Inc.

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
• 

  Rollins, Inc.

  1479 Parker Rd SE Ste 300 Conyers, GA 30094-6621

  
• 

  HomeTeam Pest Defense

  12677 Silicon Dr Hts San Antonio West San Antonio, TX 78249-3412

  
• 

  Orkin Pest Control

  4669 Stenstrom Rd Morristown, IL 61109-2637

  
• 

  Orkin

  6232 Huntley Rd Columbus, OH 43229-1006

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a service with *****. The 1st time it had to be rescheduled because they failed to inform us that our pets had to be removed from the home. We have a bird and dogs which I explained to the agent at the time of booking 2nd time when they arrived the service could not be performed because we were not informed that the furniture and things had to be moved away from the walls and things. The bigger issue was we had no clue the service was not performed until I called the office ( I called the office because when I came back from the store I asked my husband did ***** leave already and he said yes Im like how did he finish so fast. I had been gone not even 10mins) my husband then indicated he actually sprayed while I was still removing our large bird from her cage. Im like how ? They said the animals has to be out the house for 4 hours cause its not safe) I was then informed the service wasnot performed and we would have to have rescheduled be sure the furniture and things needed to be moved away from the house walls. I said well why didnt the service man communicate that with my husband? How would we have known we needed to reschedule it? Mind you we had 3 dogs and a bird outside just sitting thinking they couldnt return into the home for 4 hours in humid weather ( 2 frenchies a mastiff and a parrot). They apologized but I told them because of the lack of communication and disregard for my animals we no longer wanted the service. I had previously had a 1 year contract and loved the service *****************. So we booked with them again. The manager then proceeded to tell us he would not refund us. But would consider 50%. That was unacceptable to me since this issue was because they failed to communicate the needs for service not once but twice. No money was ever refunded and no fog service was ever rendered. We end up spending more money about $200 at ********** and doing it ourselves.

  

  Business Response

  Date: 09/04/2024

  We apologize for the inconvenience and experience ************** has received.  The local branch tried contacting ************** leaving a voicemail stating that they have refunded the account for the full $259.70, and she will be receiving a check in the mail. In the future if ************** ever has a need; we are hopeful she will give us another chance to prove our commitment in providing exceptional pest control service. ************** may contact us at ************.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into an agreement with critter control for a snake and bat issue. The bat issue has never been addressed. A guy showed up to deal with the bats droppings in the attic and his vacuum didnt work. They never came back. Mess is still there. I still get snakes in the house. They set traps down in the basement but never check them they only do stuff outside and send me a text about an hour before they get here. *** who sold me this package said they would check traps in basement thru monthly maintenance plan at $80 every month. They have only been in my basement twice, the *** was here and when they set the traps Left a message twice with an account manager with no return call. The *** did a good job selling their services but the tail end did not come close to meeting expectations for the amount of money spent. Very unhappy with end result after spending over $4000

  

  Business Response

  Date: 10/02/2024

  We apologize for the inconvenience in this matter. The District Manager and team has contacted Mr. ********* to discuss his concerns and scheduled follow-up visits to resolve the pest issues. We will continue to work with Mr. ********* to resolve his concerns, in the meantime if Mr. ********* has any further concerns, he may contact us at ************.

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in advance for wasp removal, which I was promised included spraying around the doors, windows, and foundations to remove pheromones and prevent the wasps return. I was also promised that the nest would be removed and the products would be pet safe. The technician was nearly an hour late and didnt call until I called the company headquarters to track him down. When he showed up, told me he didnt know he was supposed to spray and that I should be careful not to let my pets near the area for a few days because the treatment wasnt pet safe. Instead of taking the wasp nest, he threw it into the ***** behind my house after stuffing it full of a powder poison. Then, he assured me they were all dead and they would not be coming back. FOUR DAYS LATER the wasps had rebuilt half of the nest already. I had to spend a fortune on wasp killer, climb onto my roof and eradicate them, scrub the roof myself and then pick up pieces of the first nest that he left in my yard. I called Orkin for a refund. The staff member said they would refund me but theyd process it within in 2 days as their system was down. After 3 business days of no refund or communication, I called only to be told the staff could see my refund request and they would process it in 2 days and I would receive a call for certain. Its been 2 days and no refund or communication. I called again only to be told the same thing, but this time they said they saw my request for a refund and they needed to escalate it to their billing department. Theyve changed the story from they would refund me to I only requested it. They failed to complete the services I paid for, and theyre dodging my attempts to hold them accountable. Additionally, they quoted my price as $312.78 (tax included) but then the tech told me the charge was $333.83 after he completed my appointment and my card was charged.Fix this, please!

  

  Business Response

  Date: 09/19/2024

  We apologize for the experience that Ms. ********* has received.  The Region Service Manager tried contacting Ms. ********* to discuss her concerns about her service, but was unable to reach her, leaving a voicemail letting her know that the branch has refunded her credited card. If Ms. ********* has any further concerns, she may contact us at **************.

• Initial Complaint

  Date:08/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 when things got worse for me and I couldnt afford their services anymore. I called ***** and told them I wanted to cancel service. They informed me I could not cancel service. I had to take care of an uncle *************. Both of them passed away now Im taking care of my 70-year-old uncle who had open-heart surgery. I dont got time to go make extra income to continue. The service with ***** refused to stop the service and cancel it when I asked him to and now they are calling me 6 to 10 times daily.

  

  Business Response

  Date: 09/04/2024

  We apologize for the inconvenience in this matter.  The Branch Manager contacted ************** ***** to discuss her concerns and agreed to remove the balance owed and cancel the account per her request. If ************** ***** needs our assistance in the future, she may contact us at ************

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ******* ********, Home Pest Inspector, from the ****** MD office arranged to visit us at ************************************* on Saturday morning (8/10) to review possible termite activity. We have a termite warranty with Orkin (Account #*********. At considerable personal inconvenience, we changed plans and waited. Mr. ******** did not arrive and has not responded to any calls or texts since that time.This is far from the first time that we have been treated with such disrespect by Orkin. I think that we should have a discount as ***** has not provided the service promised under our contract.

  Customer Answer

  Date: 08/26/2024

  Thanks for your email. I attach the relevant documentation and invoice. The Orkin franchise in question is:

  ****************************************, SUITE D, ******, MD 20706-1818

  **************

  The manager is ***** *****.

  Please let me know if you need any further information.

  **** *******

  

  Business Response

  Date: 09/23/2024

  We apologize for the inconvenience in this matter. The Service Manager contacted Mr. ******* to discuss his concerns regarding his service and scheduled a follow-up service that was rendered. If Mr. ******* has any further concerns, he may contact us at **************.

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/15/23 paid $3600 to keep mice out. Inspector didn't even look in attic. Very poor job done I had called several times and each time the same.I still have mice, I see them I have droppings and they are pulling the insulation out of my stove and causing other damage. I have pictures.I have tried constantly to have this taking care of, also they were supposed to bate the traps and they don't. Now I can't even reach them.I have a very long story on my constant attempts to get this handled by them. I even wrote a bad review and was contacted by Orkin and promised the would have them reach out to me and I am still waiting for that after weeks.

  

  Business Response

  Date: 09/24/2024

  We apologize for the inconvenience in this matter. The Region Manager met with Ms. Polonczyk to review her service and agreement. He came to an agreement that Orkin will refund $400.00 for her inconvenience of not getting all of the work done for her in a timely manner and agreed that we would extend the warranty period for her through December 31st to make sure we have the mice issue under control. Ms. Polonczyk has also decided to change the frequency of her pest control service to monthly for a charge of $55.00 per service not including any applicable taxes. If Ms. Polonczyk has any further questions or concerns, she may contact us at 513.934.3816.

  Customer Answer

  Date: 09/27/2024

  Hi,

  A technician came out from a different branch and found quite a bit that wasn't done and did take care of what he found. He checked my attic and there was not issue except for a gap in the vent where an animal might get in however when I asked if there was mice poop and if it is a danger to my health he told me no there is nothing but is dirty.This brings up another issue that the previous person who sold me the exclusion came out again previously did not find any of the things the last technician found and fixed but instead put his head in my attic and warned me there was a lot of mice poop and that I am at a health risk for my breathing punched some things on his lap top then told me it was going to be expensive and cost me more money. Again there was no issue in the attic and this guy missed everything there was wrong and included in my service. I am a senior citizen and he tried to take advantage of me and charge me for work that wasn't needed. He might be ripping off other seniors. In all this time noone ever looked under my sink until this tech from the other branch.

  I had a manager from the original branch come out between the tech and higher up manager ad promised he would get someone out to cover the vent in the atic.

  The manager came out and did make "promises" which I told him would work for me but like all the other promises nothing has happened. No refund, no verification email like I requested and was promised and noone came out to cover the vent in the attic (this was covered in the original plan) Nothing promised has been done.

  I believe the original person committed/tried to commit elder abuse and am very concerned about how many seniors he has taken advantage of and still might be.

  Neither manager would address the fact that disciplinary action was taken.

  I will give them one more week to fulfill the recent promises. Right now I am NOT satisfied. So far to me, Orkin is following the same pattern of promises and no action.

  and I still have mice poop, mice taking the insulation from under my stove and I currently am seeing a mouse regularly in my kitchen and dinning room.

  Thank you,

  TeeAnna

  

  Business Response

  Date: 10/16/2024

  We apologize for the inconvenience in this matter. The Branch and Service Manager went to Ms. Polonczyk's home to confirm that she did receive her refund check and inspected the attic and took pictures of the knob and tube wiring. They also put the screen back in place in front of her gable vent. The Service Manager put xcluder under her stove and did more exclusion work around her side door. Again, we apologize for any inconvenience in this matter. 

  Customer Answer

  Date: 10/16/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22213760, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Teeanna Polonczyk

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like the pest control services to stop immediately. I sent an email over a year ago to cancel and it was not recognized. I just kept paying because it was convenient. I sent two today. I have had about ten different service technicians here. The office staffer today by the name of ****** was rude and unprofessional. She told me I had to send in writing 30 days notice and it was sent by email. I told her I have never had a contract with them. So far my emails have gone unanswered again. I just want them stop taking money out my account. They breach all agreements on protection of our perimeter from day 1. This was never done! I sent emails to corporate for their help and left BBB for last resort.

  

  Business Response

  Date: 08/29/2024

  We apologize for the inconvenience in this matter. The local branch has cancelled ************************ account per her request, unfortunately the branch was unable to perform a service for wasps on perimeter of home due to extreme downpour at time of service. A follow-up service should have been scheduled immediately. Again, we apologize for any inconvenience in this matter, if ******************** has any further concerns; she may contact our corporate office at ************.

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely Disappointed with Lack of Service and Accountability I am extremely disappointed with Orkin. We signed a contract for regular pest control services, and initially, things seemed fine. However, after the first two months, the service technician either left or was fired, and since then, weve been left without the services we paid for.Despite paying for a service we didnt receive, the company informed us they no longer had anyone available in our area. This is completely unacceptable and a clear breach of contract. After multiple attempts to resolve the issue, including speaking with a supervisor and being promised a refund of $200, we are still waiting for the company to take meaningful action.A representative named **** promised to return our calls, but he has consistently made excuses, claiming poor signal or being unable to talk, and has failed to follow through on his promises. This lack of accountability and customer care is *********** a result, we have had to hire another company to start the service anew, incurring additional costs. We believe we are entitled to more than just the $200 refund offered, given the lack of service and the extra expenses weve had to cover.This experience has been incredibly frustrating, and I would strongly caution others to consider other companies before choosing ***** for their pest control needs.

  

  Business Response

  Date: 09/19/2024

  We apologize for the inconvenience Mr. ***** has received with Orkin, the manager contacted Mr. ***** to discuss his concerns and keep him as a valued customer. Unfortunately, we were unable retain his business and the manager agreed to cancel the account and refund his money.  The refund was processed on September 9th, and he will receive the check in the mail within two to three weeks allowing for mail delivery. In the future if Mr. ***** ever has a need; we are hopeful he will give us another chance to prove our commitment in providing exceptional pest control service. Please contact us at ************.  

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22209456
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 09/24/2024

  The Branch Manager contacted Mr. ***** today and it was agreed upon that Orkin will refund Mr. ***** for the amount he has spent for our services.  The refund has been submitted for processing.  Again, we apologize for the inconvenience in this matter. 

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22209456
  
  I am rejecting this response because: I still haven't received my payment yet. **** offered a $300 refund, but its been taking far too long to receive even the first payment. Once I receive the full amount, I will consider accepting their response, but this delay in payment is frustrating and unprofessional.
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 10/09/2024

  We apologize for the delay in the refund process. The refund check was mailed on 9/26 - check #******** for $326.00. If Mr. ***** has any further concerns; he may contact us at (800) *******.

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22209456
  
  I am rejecting this response because:
  
  I am still waiting for the full refund Orkin promised. While they agreed to refund me the entire amount for services they failed to provide, I have only received a partial payment of $326, which was actually credit from my account, not a refund for the services. This was part of a $200 credit they held, and then they still charged me an additional $103 for the next month even after I canceled the service.
  Orkin's lack of communication and follow-through is unacceptable. I was informed by a woman from ***** that a check for $600+ was being mailed, yet I have still not received it. The Branch Manager previously assured me that I would be refunded the full amount, but so far, I have only received the $326.
  Ive been patient throughout this process, but it has now become clear that Orkin is not handling this situation in good faith. They continue to give conflicting information, and I am tired of being misled. Its unfair and unprofessional to repeatedly delay the resolution of this matter. I expect the full refund, as agreed upon, and will not accept anything less.

  
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 10/21/2024

  We apologize for the delay in the refund process, Mr. ***** should be receiving his refund check shortly, if Mr. ***** has any concerns, he may contact us at (800) *******.

  Customer Answer

  Date: 10/26/2024

   
  Complaint: 22209456
  
   I am rejecting this response because:
             On October 16, I received a call from a representative at *****, who assured me that a check had been mailed and should arrive by the following day. I was in the middle of a family emergency and didnt have time to go over the details, so I agreed to accept if the check arrived as promised.

  
          However, its now October 26, and I am still waiting on the check. This delay is beyond frustrating, and its clear that Orkin is continuing the same unreliable and unprofessional practices that I experienced when I was under contract. Despite multiple apologies and promises, Ive yet to receive the full refund I am owed, and I feel Im being misled.

  
             At this point, Im considering other avenues for assistance, and I would appreciate guidance from the BBB on further steps I can take to receive the resolution I am entitled to.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 11/03/2024

  We apologize for the inconvenience and delay in the refund process. Orkin has processed the refund and mailing is in process.  ************ has any further questions, he may contact us at **************.

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22209456
  
  I am rejecting this response because:

        I am rejecting this response for several reasons, primarily due to Orkins ongoing delays and lack of transparency regarding the promised refund.
  To clarify the timeline:

  
            September 26: I was initially told that a check for $326 had been mailed out. This was not the full refund I was owed and was in fact credit, not a true refund for services not rendered.

  
            October 16: I received a call from an Orkin representative (whose name I unfortunately did not catch), who assured me that a check for the remaining balance had been mailed and should arrive by the next day. Due to a family emergency, I couldnt stay on the call but agreed to accept the resolution if the check arrived as promised.

  
            October 26: After returning home on October 24, I waited until the 26th, but no check arrived.

  
           November 3: Orkin responded yet again, apologizing for the delay and stating that my refund has been processed and is "in the mailing process." This is now the third time I have been told that the check is on its way, with no result.
  

   

            I am extremely disappointed that, despite multiple assurances from Orkin, the refund I am owed has not been completed. This situation has been ongoing for months, with ***** offering empty promises without follow-through. Not only has this process been excessively drawn out, but it also mirrors the same lack of service and accountability that I experienced when I had an active contract.
  At this point, I would like specific details: the actual date the check was mailed and a confirmation that it includes the full refund amount. I have been more than patient, but this ongoing lack of accountability and transparency is unacceptable

  .
          I am requesting assistance from the BBB in determining the next steps to ensure Orkin follows through on its obligations.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for a service for insect spraying and mice control. They missed several appointment and didnt perform the entire service. We cancelled the service on 07/18/2024 . Original cost was ****** and one service was deducted of ***** leaving a refund due to us of ******. I called on 08/07/24 and inquired where it was and was told that it was coming from ******,Me being sent to ** and from there being sent to us. Should have in 7-10 days. I called back on 08/21/2024 and was told the same thing sending from **. 7-10 days . Called again again on 08/23/24 and was told that they would try to locate the check and call me back. Never called back. Called again on 08/26/24 and was told that it was being mailed from **** and would check where it was and call back. Never called back. Called again on 08/27/24 and was told that they were going to check where our money was and call us back and possibly do a check. They just keep giving us the run around. Its our money and we need it. We had to hire another company for the service.

  

  Business Response

  Date: 09/03/2024

  We apologize for the inconvenience in this matter. The local branch reached out to ************** and advised her that since she has not received the payment by now, we are reissuing another check and are going to send the refund check via FedEx.  The branch will update her to confirm once has been sent out and when she should expect to receive the payment. Again, we apologize for the delay in this matter. 

  Customer Answer

  Date: 09/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023 ***** *****/****** ******* purchased services from ***** which included "Orkin Shield" to prevent mice and snakes from entering house. They have continued to enter house. Made repeated calls to ***** in July and early August of 2024 and finally a sales tech named ***** ***** came to evaluate. He found hole in exterior siding that allowed animals to enter and said a worker would be sent to remedy as this was covered by our service. No one came nor contacted us. Over two weeks I made daily calls to them and was given various reasons for delay. Was told ***** was on vacation and he didn't submit needed report for work to proceed. FInally he returned and he said he did not understand why work not being done. Finally branch manager of ***** called and said no work would be done and that our contract did not cover us even though it is my understanding that it does and ***** ***** specifically looked it up and said that it does. We still have pests from holes that Orkin never sealed and which they now refuse to seal.

  

  Business Response

  Date: 09/18/2024

  We apologize for the inconvenience in this matter. The ************* contacted Mr. ******* and reviewed the scope of work.  He is out of town until October and will call when he returns to schedule a follow **** Again, we apologize for the delay and inconvenience in this matter and will continue to resolve Mr. ********* pest issues.