Complaints

This profile includes complaints for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rollins, Inc.

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
• 

  Rollins, Inc.

  1479 Parker Rd SE Ste 300 Conyers, GA 30094-6621

  
• 

  HomeTeam Pest Defense

  12677 Silicon Dr Hts San Antonio West San Antonio, TX 78249-3412

  
• 

  Orkin Pest Control

  1617 Westgate Rd Eau Claire, WI 54703-4929

  
• 

  Orkin Pest Control

  2626 Larson St La Crosse, WI 54603-1827

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orkin Pest Control billed me $189.41 for spraying my yard. This amount was more than my electric bil. I have been a good customer for years and never been billed this much. I feel that I have been taken advantage and used my banking information to make money. After all these years of being a good customer I know that I have been scammed.

  

  Business Response

  Date: 09/06/2024

  We apologize for the inconvenience in this matter. The Branch Manager has reviewed the account and per the customer's request the account has been closed and a refund has been processed for $121.82.  In the future if ************** ever has a need; we are hopeful she will give us another chance to prove our commitment in providing exceptional pest control service. Please contact us at ************.

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unhappy with services. They have attempted to come out and fix. Still no change to pest problems. Contract states there is a money back guarantee and when I mention it they push me around from manager to manager. I would just like to cancel services and them honor the money back guarantee in the contract. Im also being charged more than what I was quoted. I have a balance of $20 but they already took my payment for the month.

  

  Business Response

  Date: 08/27/2024

  We apologize for the inconvenience in this matter. The local branch contacted ******************** to discuss his concerns and scheduled 4 weekly services to get the issue resolved.  The dates and times of the appointments have been emailed to ********************.  In the meantime, if ******************** has any further concerns or questions, he may contact us at **************. 
  

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had Rollins *************** at ************************************ last month. I cancelled my Orkin coverage for this property three weeks ago. I've contacted the Pensacola, FL ************ and have spoken with ******** a couple of times requesting an update for my refund, as I'm due a refund for early cancellation of service; she confirmed I'm due a refund. I am requesting my refund immediately; to the best of my knowledge, it has not even been mailed. Three weeks is far too long to be waiting for a refund.

  

  Business Response

  Date: 08/27/2024

  We apologize for the delay in this matter. The Region Admin Assistant spoke to ********************** via text message, she let ********************** know that the refund check will be delivered to the Pensacola branch this Friday and once they receive it, the branch will be mailing the check to her via ***** so there is no further delay with shipping.  The Region Admin also informed ********************** that the amount of the refund is $924.00. Again, we apologize for the inconvenience and if ********************** has any further questions; she may contact us at ************.

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED ***** TO COME OUT TO MY HOME TO PROVIDE A FULL HOME PEST CONTROL TREATMENT FOR FLEAS, THE PERSON SPRAYED 1 ROOM WITH A CAN OF GENERIC SPRAY AND I STILL HAVE FLEAS THAT HAS NOT BEEN TREATED CORRECTLY OR EFFICIENTLY. I WAS CHARGED $236.99 FOR THIS 1 ROOM TREATMENT AND I WOULD LIKE A REFUND OF MY MONEY. THIS IS CONSUMER FRAUD.

  

  Business Response

  Date: 09/06/2024

  We apologize for the inconvenience in this matter. The Branch Manager contacted Ms. **** to rectify the concern by offering to schedule a follow-up treatment, unfortunately Ms. **** refused the service. The manager agreed to process a refund for $236.00. In the future if Ms. **** ever has a need; we are hopeful she will give us another chance to prove our commitment in providing exceptional pest control service. She may contact us at ************.

• Initial Complaint

  Date:08/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to have a contract for regular Pest Control with the ************** When it became apparent that I will be renting my home out and moving away, I informed ***** of cancellation of my contract. *****'s representatives instead failed to cancel my contract and continued charging me a monthly fee. When I made the customer service representatives aware of this, they ignored the issue, failed/ignored my request to cancel the contract, and continued sending letters and threatening voice messages and many calls. I felt harassed and intimidated and stopped responding as this issue is triggering my PTSD. At this point they turned me over to the 'Rollins **************** which I understand is a ****************** This agency to this day continues to send me letter demanding a payment of $204.18.Since I cancelled the contract, and there were no penalties in my initial contract for cancelling early, I ask, kindly, for Orkin, LLC, a subsidiary of Rollins, Inc. to reverse my charges and finally cancel and settle out my contract. I also ask that neither Orkin, LLC, nor Rollins ************** contact me again, via mail, e-mail, voice mail, and also stop calling me. I have fulfilled the terms of our contract.

  

  Business Response

  Date: 08/28/2024

  We apologize for the delay.  The Region Admin recalled the bad debt balance, leaving a zero balance.  The Region emailed ******************* letting her know that the money owed has been removed. Again, we apologize for the inconvenience in this matter. 

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled service with Orkin 3 months ago, and for 3 months they have continued to come to my house and spray, this month it was 3 people on the same day which cant be good for the environment. 2 from Orkin And one from the company I hired to come out to replace ***** for cheating me out of money. I fired them for cheating me out of money, and they continue to do so, and wont refund anything. The manager claimed I never canceled it, which I did, 3 months ago. So last month she refused to give me a refund for the 2 months, and she told old me she would make sure it was canceled. Obviously, it didnt get canceled because I got charged yesterday for another $75. I can show proof when I went with true green and paid them up front for the whole summer minus the first month.

  

  Business Response

  Date: 08/27/2024

  We apologize for the delay.  The Region Service Manager contacted ******************** to discuss her concerns and agreed to issuing a refund for the ****** ******* only.  The local Branch did not fully process the ****** cancel request, and the additional *******s were performed as a result.  Again, we apologize for any inconvenience in this matter. 

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Orkin pest control to eliminate my flea problem at my residence. I hired ***** on July 21, 2024. The first time they came out was July 22, 2024. This company has promised to deal with my flea problem and it has been over a month and I still have the same issue. There has been 7 times a technician has came out to spray my yard and they have not fulfilled the contract they were hired for. The technicians that have been coming have done an awful job and have not been professional. One of the technicians spot sprayed the outside of my home in 5 minutes and took the same spray he used outside and started spraying inside my home. I asked him if I needed to remove my dog and he said no. I have reached out to speak to a manager on multiple occasions and they were unavailable to speak to me about my concerns. Orkin is by far the worst business I have ever hired for any service. After they have been out to spray my yard 7 times I still have a flea infestation.

  

  Business Response

  Date: 09/03/2024

  We apologize for the inconvenience in this matter. The Branch Manager contacted ******************** to discuss his concerns and inspected the property on Aug. 26th. During the inspection they found heavy flea activity on the right side of the home, and in the crawlspace. A follow-up treatment was performed on Tuesday August 27th. The technician treated the exterior and the crawlspace during his visit. A follow-up inspection/ treatment will be scheduled for this week. After the follow-up treatment is performed, management will be following up with the customer to see how the treatment worked. Again, we apologize for the inconvenience in this matter and if ****************** has any further concerns he may contact us at **************.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orkin pest control ripped me off. In the beginning I had an appointment with a manager and he basically told me that if was to get the moisture control and humidity package along with bi- monthly pest services that I would be free of water bugs, of course I was expecting to see one once in a while since it is pest control, but I see them all the time! I cant even get 30 days pest free ever since I hired this company. We invested over $7000.00 so I would feel even more ripped off trying to find another company so I have to stay with them but they are not living up to their standards and agreement. They are also not doing the inspection and other things that were supposed to be done after we paid for that package. They have not gave my home a thorough inspection and patched things up as I paid for and when they do come out for the spraying in and outside of our home they are not doing that properly since we always are seeing the water bugs. We are ripped off and being ripped off because we are not getting what we paid for. They have not got to the bottom of our problems and just basically doing the bare minimum but the bare minimum is not showing no results and havent in over a year. This is non stop I have to call them to come back because there is never no peace of mind since the water bugs always show up. I just want them to get down to the bottom of this so I can have peace of mind, and Im allergic to water bugs as well.

  

  Business Response

  Date: 09/12/2024

  We apologize for the delay in this matter. The Branch Manager completed an inspection of Ms. Daileys residence.  During the inspection there were some holes on the interior and exterior that he applied foam to, as well as checked the traps for activity but none was found.  In addition, an appointment was scheduled and rendered for September 3rd to seal the ***** vents.  We are also including follow-up treatments during the off-cycle service months as needed until the pests are eradicated from her home. ***** will continue to resolve **************** pest issues, but in the meantime, she may contact us at ************** for further assistance. 

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ***** on 7/18 regarding a mite problem. ******************* conducted an inspection and provided a quote for insulation and an exclusion. On 7/19, I signed the contract. Work was to be completed on 7/23 to include a quality audit. *** indicated it was a one day job. The crew came out on 7/23 and completed the insulation job, but did not do the exclusion. I contacted *** and he said the crew would be out the following day to complete the work. A partial exclusion was completed on 7/24. I contacted *** again and advised the exclusion was not completed. He indicated he would expedite the quality audit. I waited 2 weeks with no contact. Then I contacted customer service to speak with the service manager. I was to receive a call back in 24 hours. This did not happen and I had to follow up again. The service manager called me back to schedule the quality audit. I advised him that any day the week of 08/19 would work except 8/20. I later received a voice mail from him indicating he would be over on 8/20. I immediately called him back and advised again that 8/20 didn't work. I did not hear back from him until 8/20 when he planned to come to my house. The service manager indicated he would call me this morning to do the quality audit today. No call no show and tomorrow is the end of my 30 day guarantee. I left him a voice mail. The work I signed for is incomplete and I believe ****** is in breach of their contract promises. I was to have 90 days from completion to pay for the job. I have received the bill, but the job is incomplete. I have asked for an itemization 3 times to see what I am paying for and have not received one. I am asking for the work to be completed and an adjustment to my bill for having to hold them accountable to their job.

  

  Business Response

  Date: 09/03/2024

  We apologize for the inconvenience in this matter.  The Branch Management reached out to ************ to discuss her concerns and scheduled and rendered a quality inspection. Management also gave a $200.00 credit off her financed amount due. ************ has the managers cell phone in case there are any further concerns. 

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Orkin $7000 to get rid of bats in October 2019. They got them out of my house. They came back. I have called them to come out every year since. The bats still get back in. They get IN MY HOUSE!!! I called them in October 2023 to ask them to come one more time, because we were residing and sealing my house and wanted them to work eith the guys doing it. It was hard to get them to respond but when they finally did I was told they needed more money to come back. I already paid these people $7000! That has to count for something. They never permanently got rid of the bats. Which is what I thought I was paying for. Now I will once again have to pay someone to get rid of them. I had been a customer of theirs for 15 years!

  

  Business Response

  Date: 09/16/2024

  The Branch Manager has contacted Ms. ****** to discuss her concerns and inspected the attic and installed a bat cone. The Branch Manager has a follow-up service scheduled for Sept. 17th and will inspect the home to set a game plan on anything that needs to be done. Orkin will continue to resolve Ms. ******** pest issue and in the meantime if she has any concerns, she may contact us at **************.