Complaints

This profile includes complaints for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rollins, Inc.

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
• 

  Rollins, Inc.

  1355 Bells Ferry Rd Marietta, GA 30066-6011

  
• 

  Rollins, Inc.

  179 E Burr Blvd Ste G Kearneysville, WV 25430-4964

• 

  Orkin Pest Control

  10101 W Innovation Dr Ste 500 Milwaukee, WI 53226-4832

  
• 

  Orkin

  6232 Huntley Rd Columbus, OH 43229-1006

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This will be the second complaint that I have had to file on orkin unfortunately. Being that the first one was never resolved to my satisfaction I guess it was to theirs because they got money again and that's all they care about. My first complaint was about service that we had going with them under contract and they were coming out and we found out that they were coming out to the house and saying that they had treated our home and most of the time we were not there I happened to be there one of the times that they left the paper on the door and I know for a fact that they did not do anything to my home and they charged us and took money out of our bank account for that service. We stopped using them obviously and I complained about this and was contacted by the company but nothing was done about it they insisted that they were right. During the time that I made the complaint a few months back I believe we were having an issue with people that have moved out of our neighborhood with pests and needed service unfortunately their service is very good it's their customer service and the way they treat their customers that is horrible but if you can get them to do the job the job is done well. But like I said we were needing service done so I was trying to rectify what had happened with the first contract and during that time my fiance and which it was in his name was just fed up with the whole situation and just called and paid them the money that they said that we had to pay I was upset with him for doing that because I didn't feel like we owed them anything but we did need tthe service. So they came out twice after we paid them initially what they were trying to say we owed from the time that they didn't really come out we paid them for the first visit and we paid them for the second visit the first time that we had service with them it was a certain amount every other month now I guess they're saying that we can't be under contract so they're charging us $150 every

  

  Business Response

  Date: 10/25/2022

  We apologize for the delay in this matter. The *************** is researching the account to resolve your concern. Again, we apologize for any inconvenience in this matter and will resolve ******************** concerns. 

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They called and we came to a acceptable agreement I have no further complaints 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are trying to cancel Orkin, for various reasons including charging a card on file when we have been repeatedly trying to cancel. They are making cancelling next to impossible. You cant cancel by email or letter and they never pick up the phone line for cancellationsthe only way to cancel.I did find a "work around" by calling and selecting the line to order new service--which was answered right away--and told them that I was on to their scam and want to cancel and she took the information and said that she would forward it to the cancellation department and a week later I still havent heard from them.They owe us $119 and we want to cancel immediately!

  

  Business Response

  Date: 10/25/2022

  We apologize for the inconvenience in this matter. The Branch Manager tried calling ************** and left a message. The account Orkin has is with ******************* and the branch has cancelled the account and processed a refund of $119.04 to ********************  We apologize for any delay and inconvenience in this matter. 

  Customer Answer

  Date: 10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 11/07/2022

  Orkin agreed to cancel the service and refund the prepayment but they have not yet done so. This claim needs to be reopened.

  

  Business Response

  Date: 11/09/2022

  The local branch sent ****************** refund check via ***** on 11/9 and they also left a voice message for ************** as well. 

  Customer Answer

  Date: 11/11/2022

  They have apparently sent the check but it has not yet been received.

  Also, they pdf they attached showing the check has Cal's name and home address on the check. Can you blur that out?

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get service. Orkin keeps saying I owe them for a bill serviced rendered but the service was never done I have *********** been trying to get orkin to come out they want me 2 pay for a service of outside. Well my service is indoor n they have been trying to say they did a *********** owe them. I need some help I'm desperate n I'm disabled n I feel like they r just trying to take advantage of me

  

  Business Response

  Date: 11/07/2022

  We apologize for the delay in this matter. The branch contacted you to discuss your concerns and the outstanding balance on the account. Unfortunately, until the balance has been paid a new service cannot be rendered.  If you need further assistance, you may contact us at **************.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/28/2022 I contracted with Critter Control ************ to do a bat exclusion, ectoparasite treatment, sanitation, removal of all insulation in attic and replace all insulation in attic for the amount of $9737.00. I prepaid $4868.50. The install of insulation was contingent on me having the old k*** and tube wiring removed. The tech (***********************) that originally came out didn't go in the attic. I am not able myself to get in the attic and depend on people to show me pictures. He only stuck his head in there and agreed that there were bat droppings. He didn't inspect the attic to know that debris was going to be a problem. I received the bat exclusion on 8/17/2022 and on 9/16/2022 2 men came to remove the attic insulation. Arriving at approx 8am. While the tech was up there, he realized that under a few inches of insulation there was a lot of a debris from a previous roof job. I was not aware of this, and he did not make me aware of this until he decided he couldn't get any more out. he then showed me pictures. When I asked about the sanitation and ectoparasitic treatment he told me hadn't done that. we discussed the situation a little longer and he left. He said ***** would reach out to me. This was at approx 12:30. Also the equipment leaked the contaminated insulation in the house.I started reaching out to ***** on 9/20/2022 and he wasn't returning my call or texts. I finally called the main number and got a snotty rep. ***** called and said an adjustment would be made. I told him we needed to end the contract because of the way things were handled and he agreed. I informed him at that time no treatments were performed. I keep receiving bills. I have reached out to customer service, and they say someone from the office will call me but to date I have not heard back from anyone. The bills they are sending me state clean up only for $7500 when that price was to include new blow in insulation. but when you look online it says clean up charge $6000.

  

  Business Response

  Date: 11/01/2022

  We apologize for the delay in this matter. The Region Manager researched the issue and ********************** will receive a credit of $6448 (including a refund of $3078). The workorders should not have been completed, an oversite on our part.  We apologize for any inconvenience in this matter.  

  Customer Answer

  Date: 11/02/2022

  I have received the refund, but I want a full statement that they will not enforce any part of the contract in the future. 

  

  Business Response

  Date: 11/02/2022

  The Region Manager has emailed ********************** confirmation that they have canceled the warranty renewal system on the account. ********************** will not receive any further inquiries from Critter Control next year. If ********************** needs further assistance she may contact Critter Control at **************.

  Customer Answer

  Date: 11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of first transaction was mid to late June 2022. We first paid roughly 240$, they told us they would come out again in two weeks and then again in a month. The issue got worse no one came out in the two week time period, no one came out at the month ***** The one person that came out didnt do anything. The infestation got 5x worse due to them not helping. They plugged up the holes in the outside. Yet did nothing to help catch the rodents. Like they advertise, they owe us reimbursements for refrigerators and ovens. I have asked for managers to contact me back and they never do. 5 different times I have done this and they dont want to deal with it. They show up to my home without an appointment and say, they told me to show up today. If they dont give me my money back I originally paid for service and the 4 thousand for appliances plus do something about the rodents. I will take them to court. I am disabled, so is my mother in law please help me.

  

  Business Response

  Date: 10/24/2022

  We apologize for the delay in this matter. The Branch Manager contacted the ******* to discuss their concerns. The manager has cancelled the account and refunded money paid for services. The branch also submitted a claim for the insurance company to investigate regarding the oven and refrigerator ************** is requesting reimbursement of $4,000. If ************** need further assistance, she may contact  the branch at **************.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8, 2022 I had Orkin to come to my home to for exterminating services.. The technician came and sprayed a chemical but it was ineffective and there were no results.. I tried to wait to see if it was a delay but there were no dead pest and I don't think the formula was mixed correctly.. Second.. I noticed that the technician did not put any of the disc around the house as they did previously. I was told at the time that i didn't have an infestation but i am still seeing bugs.. So ************************ recommended I speak with *******************.. So i went to the office on Ebenezer on 9/12/2022 and spoke with ************** who explained he would personally come on 9/12/2022 and correct the problems.. I requested that he please bring the disc and the product that uses the needle and we agreed.. But he never showed.. never called and still has not followed up with me on the job.. I have called but nothing.. I paid ***** for the job and was supposed to have a recall available but they have not been responsive and the chemical they used was not effective at all.. I am very disappointed. One of the biggest problems i have with Orkin is they are inconsistent.. When ************************* exterminated my house there were immediate results that lasted a few years.. I requested his help but nothing.. I am not sure what happened with this Orkin site... I am surprised that there was no call to reschedule.. It seems as if they just write you off after they get the money.. its really been frustrating and I try not to just keep calling since i paid my money.. I expect they would have at least called and addressed the no shows but nothing still.

  

  Business Response

  Date: 11/15/2022

  We apologize for the delay in this matter. The manager contacted ************** to discuss his concerns and schedule a service to address his pest issues.  ************** has asked to reschedule the service.  At this time the local branch is waiting to hear back from ************** on a date that would work best for him.   

• Initial Complaint

  Date:10/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called orkin and had them spray the house for a bee nest a month ago. I paid them for that call out no problem. Now they are charging me a monthly 'subscription fee' despite not being signed up for it and also despite them doing no sort of monthly work at all .

  

  Business Response

  Date: 11/07/2022

  We apologize for the inconvenience and error on ****************** account.  The branch has cancelled the recurring account and charged back her credit card for the recurring service.  Again, we apologize for any inconvenience in this matter. 

  Customer Answer

  Date: 11/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around ****, I had orkin come out to spray for fleas. We had to stay out of the home for 4 hours upon the technician completing his job. They told us that we would see activity in the first few days, but they were dying. The technician took exactly 4 minutes to spray the whole house.- Fishy right there.2 weeks later, we noticed the fleas were worse than ever, so I made a 2nd appointment. The technician was suppose to arrive between **** am. I had to call at 945 to see where he was at and they told me they dont know, he s a no call no show today. WHY did I have to call to find out?? made another appointment 10/15.. 8 to 10am, it is now 11 am, and still a no call no show. NO ONE at orkin can tell me anything, I cant speak to a manager, no one can tell me if the guy is working and running behind. EXTREMELY frustrating considering we paid for this service.While on hold there automated person keeps saying they care about their customer, CLEARLY not.. A customer shouldnt have to call every hour on the hour to find out whats going on, or have to keep making appointments to just have NO ONE show up.

  

  Business Response

  Date: 10/19/2022

  We apologize for the delay in this matter. The manager contacted **************** to discuss his concerns and apologized for the clerical error in scheduling.  A service was rendered on 10/16.  If **************** has any further concerns, he may contact us at **************.

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hav e been dealing with inept service for the last three month. I own apartment buildings and have Orkin service at two of them. My billing has been messed up for the past 3 months and now I am getting threats of sending me to collections. The statements were lumped on to one bill and sent to the tenant who threw them away. I called in August, September and now October and was told that they sent them to the wrong billing address and that it would take two to three weeks to get the bills and if I didn't want my credit ruined I to pay without receiving any paper bills. The local branches are closed in person and do not answer the phones. I have been on hold hours to be told there is nothing that they can do except have a regionally service manager call me back and still waiting on that call.

  

  Business Response

  Date: 11/04/2022

  We apologize for the delay in this matter. The branch has tried contacted ************** with no return response. If ************** needs further assistance; she may contact us at **************.

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orkin associate came to provide treatment to my residence unauthorized on 8/24/22. I schedule appointments when I am off of work so that the entire service can be provided. They only did the outside of the house. I am refusing to pay and canceled further service because they are not respecting my work schedule or having an appointment.

  

  Business Response

  Date: 10/19/2022

  We apologize for the delay in this matter. The Region contacted **************** to discuss her concerns and agreed to refund the exterior only service and cancel the account per her request. In the future if **************** ever has a need, we are hopeful she will give us another chance to prove our commitment in providing exception pest control service. Please contact us at ************.