Complaints

This profile includes complaints for Carroll Organization, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carroll Organization, LLC

  3340 Peachtree Rd NE Ste 2250 Atlanta, GA 30326-1037

• 

  Carroll Organization, LLC

  1818 Wood Hollow Ct SE Marietta, GA 30067-8436

• 

  Carroll Organization, LLC

  6069 S Norcross Tucker Rd Norcross, GA 30093-5510

• 

  Carroll Organization, LLC

  2591 Piedmont Rd NE Atlanta, GA 30324-6263

• 

  Carroll Organization, LLC

  2324 Fuller Way Tucker, GA 30084

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been battling Arium ******************* for over **************************************************** November 2021. They claimed I never paid it, completely false. I submitted every single form of proof possible to the Carroll company showing that I had indeed paid my last months rent and they refused to accept it saying the management at the leasing office was pushing back still claiming I had not paid. So I called the leasing office and they told me there was nothing they could do since I was no longer a resident. I talked to multiple people about this situation and was given no help for months. Then a few weeks ago they started sending debt collectors after me for this payment. So I took off from work early one day last week to go speak to the leasing office in person. They told me again that there was nothing they could do. I was absolutely furious so then they actually looked through their system and told me they did find the payment after all. Told me sorry and that they would reach out to the collector and tell them they were wrong and I actually do not owe money. Yet a week later, I received another call from a debt collector saying I owe my last months rent still. At this point, I am irate. I called the leasing office again and they said there was nothing they could do because the assistant property manager has to deal with it and she was not around. They said sorry again. Saying sorry in no way fixes the fact that I have been harassed for over 10 months, being told that I never paid something I 100% did pay and submitted bank statements and payment confirmations to prove, yet they refused to accept that. They sent debt collectors after me for something I paid, affecting my credit. This was something they solely had the power to correct this entire time and refused to help. The management at this property is a complete joke. This property has gone out of their way to make my life a nightmare for the past year.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased an apartment utilizing the companies 2 month lease terms.I submitted the notice of vacancy 30 days before the lease ended BUT still completed the entire lease and moved out on the last day of the lease.The company is trying to charge a termination fee when the lease was completed to term.Attempted to reach out to the company and leasing office with no one returning my call.

  Customer Answer

  Date: 09/05/2022

  Hello,

   

  Ive reached out to the company twice and they wont answer the phone and wont answer my emails.  Im not able to get the lease.

  Business Response

  Date: 09/06/2022

  Thank you for providing us the opportunity to respond to this complaint. This does not look like information generated by any of our properties, and we are unable to locate anyone by this name in our system. To help us better determine how to proceed, would you please provide the name of the relating apartment community?

   

  Thank you

  Customer Answer

  Date: 09/06/2022

  The property involved is The Views at Shelby *************************

  Business Response

  Date: 09/06/2022

  Thank you for providing this information. The Views at Shelby ***** is not an RE Carroll ******************** so we are unfortunately unable to assist you. We googled the property and provided the management company's website url here for easy reference: https://ariumliving.com/. We wish you the best of luck in finding a resolution! 

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst apartment complex I have ever been in. ?I have only been living here since March 18th. I pay them monthly for pest control but the apartment get bugs every week, even after spraying my own over the counter bug sprays. I have had service requests in since MARCH and nothing has been done about them, even after talking to the office. NONE of the outlets work in the dining room area (5 outlets!) so working from home is not comfortable - and 3 out of 5 outlets are not working in the kitchen. My exterior doors do not seal properly - you can stick a finger thru the gap in the sliding glass door and underneath the front door. I'm wasting money on HVAC due to this. The apartment floods from the gap in the front door and also from the foundation, and the complex says we are responsible for cleaning it up and keeping our apartments dry. My patio gate is broken to the point where it has fallen off and is now barely re-attached, but unable to close properly, leaving my patio (which leads to my bedroom door and front door) wide open for people to access instead of having the gate closed. I have 8 pending service requests, some dating all the way back to March. This is September. I need a key card to enter pool, gym, laundry and community areas, but the office says they do not have enough to give me one, so I cannot access these areas on weekends or nights after the office closes, even tho they are supposed to be **** access. They closed the laundry room with no ETA to re-open. My microwave is broken. The bathroom door has a gap all the way down the side, you can see into the bathroom when the door is closed. Maintenance has left decent sized holes in my walls from trying to fix the electrical that allow air to draft out. We got an email that some roofs are leaking but there is nothing they can do at the moment. Luckily I only deal with the flooding from the ground. I pay entirely too much money to have a barely functioning apartment.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apt complex is horrible. **************** is horrible. The staff is just there to collect a check. It takes at least a month to get maintenance issues fixed. The Apts are infested with roaches and the complex and pest control do not care to help get rid of them. The staff does not answer the phones ever. The assistant property manager is impossible to get a hold of. Never replies to emails and does not care at all. These people are not fit to run this apartment complex.

  Business Response

  Date: 08/22/2022

  We no longer manage this property. Please direct this complaint to the current management company.

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant at this address since 2015. Recently, it was acquired by this new property management company and since then their billing practices on utilities have been continually grossly deceptive and reeks of slumlord behavior, if not fraudulent, *********** utilities were added to the rental ledger and paid with rent. Well, in January they moved to Simply Bills, were it took several months to get a statement in order to ensure you utilities transfer over smoothly. Well, when this bill was received it there were duplicate charges for months already paid. However, even though the property manager was responsible for sending the charges to this firm, I the tenant was required to fight for corrections which took several months. Credit never received btw. In this timeframe, the mgmt switched utility services again. This time, the switch finished AFTER rent was due and paid. Yet, they backed upd the due date of the bill being added to the account to match the rental due date putting the ledger past due and calling for immediate payment. Its insane to add an additional charge and demand immediate payment, then blame the tenant for not checking their account or email notices to see that payment was needed right away. This property has mismanaged billing practices and has the nerve to blame tenanted. Never in my life have I been billed in arrears by a company. I would have been less angry if the were just honest and did not harass me for payment like a filthy loan shark, but no this manager was absolutely gross and I let her know that vehemently with a few cuss words. I may get evicted, but at least ******* knows she is gross to her soul.

  Business Response

  Date: 08/22/2022

  We apologize to hear your frustrations with the utility billing process. Unfortunately, we did encounter delays with the new billing provider and charges were posted in arrears. As a result, we were not assessing late fees for residents that were delayed in their utility payments. We have identified the issues with the billing provider and have implemented a plan to ensure this is a smoother process moving forward.

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having issues with Arium 84th with them not letting the utilities company simple bill know that I renewed my lease, so simple bill charged me over 700$ For not reason Then Arium broke away from simple bill and that 700$ was added to my rent even though I have a letter from arium stating that any previous debt with simple bill needs to be handled with simple bill. Over all arium has lied, they do not answer the phone Iv been trying for over 3 months. I have no problem paying my rent but I do not believe they should have added thats 700$ to my rent if I do not owe it and they cannot prove I owe it

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not even sure exactly where to start. June 13, 2022, we emailed the apartment complex (Station Jtown by Arium) about black mold in the apartment. No response. We sent another follow up email. No response. We (me and my roommate) have gone up to the leasing office physically,no one is there. We have gone at different times of the day on two different days. Still, no one is there. We have called multiple numbers, including ************, no answer. My roommate finally saw a maintenance person. He stated he was going to another building looking at leaks, she tried to address the mold issue, he then stated he would be back in 10 minutes. Never saw him again. I sent another email, to which they responded and said someone would be out in a week to check it out. Then without any warning, there was a knock on the door. A maintenance man came in and said it's not that bad, I mean it's bad but I've seen worse, nothing you would need to evacuate over though, we need to find out where this leak is coming from" never heard back after that. I spoke to ******** at the leasing office, she stated someone would come look after lunch, no one ever came. The person that said the mold wasn't that bad said he had only been working there two weeks and kept calling the closet gross and disgusting, and that was the guy who was supposed to "assess the damages" according to the manager in leasing, which we were under the impression was ********. Our apartment is also leaking in the kitchen. We called yesterday and today. No response. Today, August 9, 2022, we got a letter dated August 8, 2022 stating we owe ****** for rent it does not include how to pay it. I called the numbering ending in ****, spoke to a ****, asking questions about the letter. She was not able to tell me where these fees came from exactly, as we also have a letter that says we overpaid $74. After I told her I was contacting a lawyer, she stated she would no longer speak to me and hung up.

  Business Response

  Date: 08/22/2022

  Contractors have been scheduled to address the leak and resident concerns. We have offered the residents an option to transfer to another unit while the work is being done and the residents have accepted. We have also offered a rent concession for the water bill due to the increase as a result of the leak.

  Customer Answer

  Date: 08/23/2022

   
  Complaint: 17693816
  
  I am rejecting this response because:

  We have not received the keys to the new unit, when we attempted to have the meeting and stated we were recording for our own protection, the meeting was immediately rejected. At no point in time did we accept this offer. We have not signed anything and we have also not spoken with anyone. We have not heard back from the apartment complex since the meeting incident.
  

  Yes, contractors are coming to fix the leak after almost 3 months of dealing with it, along with mold and water damage. We also have no way of trying to move all of our belongings out in the 3 days the apartment complex gave us. That would require a moving truck, movers, boxes, supplies, etc. This was also supposed to take place over the weekend, which me and my roommate both work. We are well aware of the risks the apartment complex would be taking if they were to hire movers, but there wasnt any type of compensation offered nor was it handled in a professional manner. 

  In reference to a rent concession for the water bill waiving $137 (roughly) is not acceptable for the amount of suffering we have endured over the last 3 months. If there is any way someone could get in contact with us, we do want to offer a resolution. We are trying to resolve this asap. Thank you for responding. We appreciate your patience.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elderly couple moved here to enjoy the creek, peace! and quiet our upstairs neighbors destroyed our home life. The apt 27d had numerouse families fights, drug use and pitbull breeding... police gave up responding. We need some answers for this. it's all documented we filed a formal complaint with Mount Pleasant place

  Business Response

  Date: 08/08/2022

  This complaint mentions a property we no longer manage and we are unable to assist.

  Customer Answer

  Date: 08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Press

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living on this property for almost 3 years now. We have had many different maintenance supervisors and property managers over the time we have been here. Our newest property manager, *******, has been extremely rude and verbally aggressive towards my wife and I. We asked to see the apartment before we transferred to it, and she refused to allow us. We were told it was a discounted renovated unit with all appliances. When we moved in, we were told there was a microwave. After seeing there was no microwave, we contacted ******* and informed her. She refused to help us until we contacted corporate and then that's when the verbal abuse started. Second, the maintenance supervisor *****. I have had *********************************************** All have been canceled and we were told the work would not he done. My friend works as a maintenance tech at this property and has agreed to help us since. My friend, *********************, informed me after completing these requests that his supervisor ***** threatened him saying, "I got a gun in my truck for spicks that refuse to follow directions". *** has filed a police report and has consulted his attorney. *** informed ******* about this however she told him to "f*** off". *** has video evidence of these conversations and has agreed to share them with me if needed. I would like to be contacted by the BBB and by the Carroll Organization. I do not feel safe in a community that has a maintenance threatening his staff and with a property manager that does not treat residents fairly and provide property security. I will also be filing a negligent security claim with my attorney if this matter is not addressed.

  Business Response

  Date: 08/11/2022

  Thank you for reaching out and we apologize for any inconvenience you have experienced. In regards to the move in process, two options were shown, one unit that was a renovated unit and a lesser upgraded unit. You selected the upgraded unit and it is possible there was confusion in what was included in the renovated vs upgraded unit appliance wise. It can sometimes be difficult to accommodate an exact unit walk based on availability as previous tenants may still be occupying the unit or repairs are needed as well as the availability of the future tenant. However, when the issue regarding the microwave was brought to our attention, we did agree to purchase a brand new microwave for your unit which has since been installed. 

  In regards to the works orders, in an effort to more efficiently address each unit, we were cancelling individual work orders where multiple existed for a single unit and consolidating them to one work order. These work orders may appear as cancelled on your end but we were still tracking all work orders and ensuring we addressed each one. At this time, we have completed all works orders with the exception of the dishwasher which we are in process of replacing.

  The safety and well-being of our ARIUM residents and staff will always be a top priority. We take these concerns very seriously and we can assure you we are thoroughly investigating these claims. Unfortunately, we are unable to discuss anything further regarding our findings or actions taken for these employees. Rest assured we will do everything in our power to promote a safe and healthy living environment. 

   

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carroll Management refuses to resolve a matter I have with the apartment complex ARIUM Greenview. I was told to reach out to Carroll Managements Central Billing team for any issues I have regarding the final amount, which I have been. My move out date was May 12, 2022 and Ive made multiple attempts since May 16 to get this matter resolved. Every response from them since has been the same that they reached out to the property but the property is not responding to them and I should reach back out in two weeks. I notified ***** the property manager March 10, which is before the required 60-day notice period, and she told me that her team would send my notice to vacate document. I checked my email every day until March 23 when I then followed up with ***** to see if she had forgotten and she had I was then told to come in but by time, I get out of work their office is closed so I asked if she could send them electronically to which I never heard back from her since. When I received my move-out statement, it had Insufficient Notice Fee 21 days with an amount of $829.84. Since I followed the Central Billing teams advice and followed up every two weeks, my time had run out and I was told my case would be moved to collections. I did not want my credit score to be affected since I pay all my bills on time and this was not an error on my part so I was forced to pay the erroneous fee. It has also been more than 60-days since moving out and I still have not received my $400 security deposit back or any claim on their part! Ive submitted that information to the Central Billing team but they refuse to do anything about it. My account number is ********. I strongly feel as though I should be refunded for both the erroneous fee and security deposit since this was not an error on my part and I followed their instruction exactly as they told me!

  Business Response

  Date: 08/08/2022

  We apologize for the issues and inconvenience you have encountered. Upon further review, we were able to confirm that there was an error in processing your security deposit and the refund has been correctly processed and sent to your address. We also are reversing the insufficient notice fee and your account should now reflect this change. Please reach out if you do not receive either the refund or charge reversal. 

  Customer Answer

  Date: 08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the check for the security deposit and I will be awaiting the refund for the reversal of the insufficient notice fee. Thank you very much for your help, I greatly appreciate it!
  
  Sincerely,
  
  Saif ***