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Business Profile

Property Management

FirstKey Homes

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for FirstKey Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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FirstKey Homes has 16 locations, listed below.

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    Customer Review Ratings

    1.87

    Average of 889 Customer Reviews

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    Review Details

    • Alena S

      Date: 07/12/2025

      Throughout the move in process, it felt like I had to talk with six different people through different stages. Each employee had multiple states and such a limited range of responsibilities, so questions I had fell through the cracks (I attribute to inboxes just being so full because the person is responsible for multiple states) The process was confusing. I have been EXTREMELY disappointed in the move in condition of the home and when placing maintence requests to fix the home, I have to wait a MONTH. I called to ask for it to be expedited and while the lady I spoke to was kind, it was an obvious overseas call center. And still waiting a month for repairs such as light fixtures pulled from wall and a hole in the ceiling with leaking insulation (in hot summer)Additionally, they used quick cheap fixes (plank flooring) without thinking about the need for waterproof flooring in bathrooms. Less than a week after move in all the flooring in both bathrooms have peeled up despite mats and normal wear. I didn't check reviews before renting and I am mad I will be stuck here for the next year. I am searching for any clauses for breaking the lease as the month wait for any fixes when I have a 1 year old is unacceptable.

    • Toni B

      Date: 07/10/2025

      Just send pictures of a kitchen cabinet that peeled off when it was opened. I was informed we would have to pay for it. This issue was addressed in the move in report both online and with ***** the property manager. I was told nothing would be done about it the house we are renting was "AS IS". Now they want to charge me to fix a cabinet! This company are scammers their tech done know what they are doing. They repeatedly send out someone not qualified to fix the problem. Their techs lie about things said. I would never tell anyone to rent from them. They are just scam artists.

    • Keith L

      Date: 07/09/2025

      Total scam. Not a real company. Not real listings. They will take your application money and the support team and rental listing will suddenly disappear. ************, not real. Do not apply.

    • Jessica F

      Date: 07/09/2025

      I was charged 58 dollars and didn't even get to complete the application when I called to speak to someone I just got the run around and no one knew what information to give me. Could not reach the property manager at all the whole day. Never again will I apply with this company.

    • Stacy C

      Date: 07/07/2025

      This is the worst company *** ever dealt with. I finally was able to move out in April. My account was closed out and I received my security deposit back. You would think I never have to deal with them again and then today I receive an email stating thank you for your payment. I have no idea what thats about but its July and I dont have a payment due nor owe any money to First Key Homes. All I know is not one cent better leave my account. Avoid renting through this company at all cost. You are only a number to them, not a human being. If I could leave zero stars I would.

    • Sasha A

      Date: 07/07/2025

      I had a AC problem and my house was above 85 degrees. I believe lightening hit somewhere and blew a fuse and destroyed the thermostat. FirstKey took my service request and sent a qualified technician named ****** to my home. ****** is a well knowledgeable and efficient service contractor. He was able to diagnose the problem quickly and put in a new fuse and thermostat. I was very happy with the work that was provided. ****** is an exceptional service worker. He diagnosed and fixed the problem within a matter of minutes. My house is cooling down and I'm so happy with the service. Thank you again First Key homes.(Sasha) **** *****

    • Karen H

      Date: 07/02/2025

      If i could leave a 0 star review i would, im trying to lease a home through them and on their application its telling me the rent and security deposit. When i go apply and pay through a 3rd party, they had added 1k to the security deposit which was not stated at first. FALSE ADVERTISING !!!!!!

    • Ashley M

      Date: 07/01/2025

      Just have to give a shoutout to **** in maintenance in the ****************/****** area! Hes knowledgeable, honest, dependable and professional! Without a doubt the best maintenance tech we have had since renting with FirstKeyHomes. Its nice knowing that when we put in a work order it will be done in a reasonable time frame. Its been making renting a breeze!

    • Christopher W

      Date: 07/01/2025

      Worst experience applying for rent house I have ever encountered. They will say anything just to get your application fee processed. And then they don't care if you get the house or not because they already got what they wanted. Me and my wife make more than enough to afford the rent at a house we were applying for but my wife is self-employed. And they said, we could use our tax returns to verify her income. Once we applied, they no longer would accept her tax returns and only went by her bank statements or check stoves.And we couldn't get the house that we applied for complete waste of time.

    • Ashley W

      Date: 07/01/2025

      17 days with no AC in home. They wont answer or replace. Our home is 90 degrees and our emotional service dog died due to the severe heat. Its 116 degrees outside and we pay our rent.

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