Complaints

This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RAM Partners, LLC

  1100 Circle 75 Pkwy SE STE 1200 Atlanta, GA 30339-3081

• 

  RAM Partners, LLC

  1425 Lee Beard Way Augusta, GA 30901-3433

• 

  RAM Partners, LLC

  6029 Flat Rock Rd Columbus, GA 31907-7539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/30/2025 5:49pm residents of ************************** apartment homes are warned of a water outage on 7/1/2025 from 10am to 4pm 7/1/2025 11am water is shut off to all units 7/1/2025 4:02pm an update is given saying that the water outage will extend to 9pm 7/2/2025 around 6am water can be heard flooding the pipes but no announcement is made 7/2/2025 around 9am water is no longer running 7/2/2025 1:13pm water is restored and an announcement is made 7/2/2025 around 2pm water is no longer running 7/2/2025 2:19pm an announcement is made saying water should be restored by 6pm. Obviously, I dont believe them, because water was supposed to be back on by 4pm yesterday. Rent is entirely too high to not have running water, and also not providing water is out of compliance with regulations. No warning was given before the second outage

  Business Response

  Date: 07/07/2025

  On June 30, 2025, a main water line break was discovered on the property. Residents were promptly notified that water service would be temporarily shut off on July 1, 2025, to complete the necessary repairs.
  To support residents during this time, bottled water was made available in the leasing office. We sent four separate email notifications to the community informing them of the situation and the availability of bottled water.
  We certainly understand that this disruption may have been inconvenient. However, because the outage was temporary and emergency repairs were completed as quickly as possible, billing adjustments will not be issued in this case.
  We sincerely apologize for the inconvenience and greatly appreciate our residents patience and understanding during the repair process.

   

  ****** **** - Area Vice President

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented this apartment on January 15 of 2025. Ever since weve moved in none of our service request have been addressed. We have reached out to the office numerous times in the forms of work orders, as well as emails to be promised that would be corrected. As of today we have been four days without air-conditioning. When addressing the new property manager, he basically just blew us off told us he was short staffed and to send an email. I have reached out to corporate with no response yet. I am not sure other directions to take other than to reach out to the appropriate parties that may be able to assist.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at *************** in *******, **. I moved out on July 22, had the apartment professionally cleaned the following week, and had a move out inspection on August 9 where no damage was noted and the keys and key fobs were surrendered. Rent for the unit was paid in advance. Therefore, at the time of move-out, my rent was paid through the end of my contract August 23, 2025. On August 31, 2024, I received an email from RAM Partners Billing Conciege alleging a billing balance of $1,237.05 which included $1,028.06 for rent, $40.00 for Utility Billing Fee, $14.84 for Package Management Fees and $18.55 for Pet Rent. I spoke to a representative of RAM Partners, indicated that my rent was paid through the end of my lease, and requesting a revised bill with just the utilities through August 9. Additionally my security deposit of $300 had not been returned. The representative indicated he would pull my account and would let me know if anything was owed. There was no follow-up. The next communication was March 8, 2025, seeking payment of $1237.05. I spoke with ***** ********* on March 10, again explained the situation, again asked for an updated statement with just utilities for July and through moveout, and he indicated I need to submit proof of payment for the rent. I was sent a link to a portal to upload proof of payment, which I did on March 10. Again, there was no additional communication. I received notice from a credit reporting agency on June 5 that a collection notice had been filed on my credit report. So I still have no explanation of why I owe rent when the full contract has been paid AND Im having to fight a collections effort. I have already paid my rent in full. I want (1) a bill for the correct amount of utilities, prorated for moveout on August 9, (2) an end to the collection efforts for rent I do not owe, and (3) removal of the collections from my credit report.

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to respond to the complaint submitted by *****.
  After reviewing the matter, we discovered that the billing issue stemmed from a combination of a software error on our end and incomplete move-out processing by the previous management company. We sincerely apologize for the inconvenience this has caused *****.
  We have submitted a support ticket with our third-party payment processor to make them aware of the error and that no balance is due. In the meantime, the complainant is welcome to share this response with the collections agency to have this removed from her report. We have also requested that any inquiries related to this issue be directed to *************************************************************,and we will work directly with the agency to ensure the matter is resolved appropriately and any inaccuracies are corrected.
  We appreciate ***** bringing this to our attention and are committed to resolving it in a timely and fair manner.
  Sincerely, ********* *******

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the quick response and proposed resolution.  I assume your third party will also remove the collection from my credit report.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25/24,I was charged ****** at an apartment complex I do not live at. I reached out to the apartment complex after my application was denied at where they confirmed I would receive a full refund for the amount listed above. Per the apartment complex a check was issued for the exact amount above on 9/4/24 to an incorrect address. I never received nor deposited this check. A provisional credit was given to me by ******** as the dispute was processed. On 9/6/24 I was charged this amount ****** and never given my refund from the apartment complex. Communication between myself and this company has been more than poor. Ive left numerous voicemails and calls dating back to the above dates and only recently received a reply from the company.After being told I have a check for $75 waiting for me at their naples complex location i picked it up. I then cashed it before 90days. My bank came back and told the check had bounced. This company provided me no warning the check would not be active. They fraudulently provided me a check knowing it would not be able to be cashed. They have failed to notify me of anything regarding the amount i am owed.They have also wrongly sent me to collections where i have had to dispute this on my credit report.

  Business Response

  Date: 06/09/2025

  Please let me know the name and address of the RAM Partners LLC managed property you are referring to. I will then forward for a response.

  Thank You,

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23435115
  
  I am rejecting this response because:
  
  *** ****** has not reached out with an update regarding the matter. A check was also provided that i was notified by *** ****** that was ready for me to pick up. I then attempted to cash it when i was notified after the fact by my bank that a request was submitted by your company to stop payment. It bounced in my account and went negative. 
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/12/2025

  Response:
  
  We apologize for the oversight. Accounting is currently in the process of issuing the refund.

  Thank You - *** ******

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear RAM Partners,I am writing to formally report a serious incident that occurred at The **************************************, a property under your management. This situation has raised significant concerns for my personal safety and well-being, and I believe it requires your urgent attention.Recently, while on the property, my partner, our dog, and I were confronted by an aggressive, off-leash dogpossibly a pit bull or a similar medium-to-large breed. The dog belongs to residents living on the 9th floor. It behaved aggressively and attempted to attack us.When we asked the dogs owners to leash their pet, they responded by mocking us, calling me a "bitch," and speaking to us with extreme disrespect. One of them even attempted to provoke my partner into a physical fight. Rather than escalate the situation, we chose to call 911. Upon seeing this, the individuals quickly ran into the building, yelling, Do whatever you can do, we live on the 9th floor.The two individuals involved were Black men. I provide this detail solely to assist with identifying those involved, not to make any assumptions.I urge RAM Partners to investigate this matter seriously and take appropriate action to ensure the safety and well-being.Please let me know if you require additional information or a formal statement.

  Business Response

  Date: 05/30/2025

  Thank you for bringing this to our attention. We're very sorry to hear about your experience. We are currently looking into the matter to identify the resident responsible and will take appropriate action. Additionally, we will be sending a reminder to all residents regarding the pet policyspecifically, that all animals must be leashed when outside of their apartments. We appreciate your understanding and patience as we address this issue.

  *** ****** - Area Vice President

  Customer Answer

  Date: 06/03/2025

  Thank you for your response and for taking the time to address the concerns raised in my original complaint.
  
  I accept your response and appreciate your assurance that the matter is being investigated and that appropriate action will be taken. I also acknowledge the plan to remind all residents of the pet policy, which is a necessary step in promoting safety and accountability within the community.
  
  However, I would like to emphasize again that the individuals involved not only had their aggressive dog off-leash but also attempted to provoke a physical altercation with my partner and me. They used harsh and disrespectful language, and rather than escalating the situation, we chose to call 911. Upon realizing this, the individuals fled into the building.
  
  I ask that this behaviorattempting to instigate violence and fleeing the scenebe taken into full consideration as you continue your investigation. The safety and well-being of all residents depend on a thorough and serious response.
  
  Thank you again for your attention to this matter.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rina C

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived here for a little over a year with the lease term at ******* at ********** in ************. I have a few issues in total with this company and the apartment I stayed at. 1. Noise was a constant issue, as a matter of fact I left a ****** review under **** ***** as I have a separate account. Your response was completely dodging the issue at hand and refusing to acknowledge your poor construction of the building and the fact that you broke the lease agreement for quiet enjoyment. I have countless videos of these neighbors upstairs shaking the walls both in and out of quiet hours when Im working. Ambiance is just a way of trying to hide the fact that your buildings are poorly constructed for noise and you did nothing to resolve the problem. I have contacted an attorney for this matter as this is, again, against our lease agreement. I have gone to the leasing office with videos multiple times, and nothing was done. 2. Hidden fees. I reread the lease with our attorney who agreed with me that there is no explicit outline in our lease for an express move out fee of $200. Matter of fact, we told the property manager months ago on the phone that we did not plan on renewing our lease due to the absolutely insane amount of noise that they refused to do anything about. 3. Constant bugs. Like, its not even ew theres a couple of ants. Like it is CONSTANT. With fruit flies, ants, lady bugs, and baby centipedes. You said in response to my review that you offer pest control, but they only come in a certain day so I have to deal with the bugs until then. The bugs are only coming in because the walls connecting with the floor were not caulked properly, leaving open holes for easy access. Theres more, such as things falling apart as soon as we moved in to doors constantly broken and cars tampered with.

  Business Response

  Date: 05/27/2025

  Response:

  Review Submission: While we welcome all resident feedback, we could not formally respond to your review personally because it was submitted through an anonymous or alternate account. Direct communication allows us to better understand individual concerns and work toward meaningful resolution.
  Noise Concerns: We recognize that noise can impact your comfort and want to assure you that your concerns were addressed through multiple avenues, including email correspondence, in-person meetings, and outreach to the neighboring resident. While we enforce quiet hours as outlined in the lease, we are unable to restrict residents from reasonably using their homes during daytime hours.
  Apartment Construction: As is common with all multi-family communities, some level of sound transmission between units is expected. While we are committed to maintaining a high standard of comfort, no residential apartment, regardless of construction, is completely soundproof.
  Fees and Disclosures: All fees, including the Move Out Express Fee, were disclosed at the time of move-in through multiple channels: the lease agreement (specifically on page 58), the welcome email, and accompanying lease addenda. We are fully transparent with all costs and do not impose hidden charges.
  Pest ***************** Pest control is included in the Smart Bundle and is available to all residents upon request. Service is scheduled weekly on Thursdays. There were not multiple requests submitted for your unit during your tenancy, though the option remained available throughout your lease term.
  Maintenance Requests: To ensure timely and efficient resolution of maintenance concerns, we ask that residents contact the office directly or submit a work order through our resident portal. This helps us track, prioritize, and resolve issues as quickly as possible.
  Disputed Amount: The $2,673.93 in dispute is the exact amount of your rent and fees for the month of May. Per your lease agreement rent is due on the 1st of each month, with late fees applying on the 6th day, as outlined in your signed lease agreement. Since you are still occupying the apartment, all fees are enforceable, and applicable, therefore cannot be waived or disputed.

  ******** ********* - Area Vice President

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23359142
  
  I am rejecting this response because:

   

  Noice complaints were filed during quoted time hours as well, and I have a police report among several other case numbers to prove this, as well as video evidence. The leasing office refused to do anything about it and told me to call the police, who said it was on YOU to rectify the issue. Which you failed to do so multiple times.

   

  i am also not currently occupying the property, as we moved out in the 15th. We had left a voicemail and also notified *******, someone on your staff at the leasing office.
  

  I will not accept this as a response as Ive already clarified these issues. I also have emails registering these issues in the past as well when it came to the noise, and I no longer occupy the unit.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13th, 2025, I applied for an apartment at ********************* and paid $303.95. ****** ******* gave me inaccurate information over the phone to get me to apply for an apartment. I was told that even if my income is not 3x the monthly rent, they use a third party guarantor for applicants in my situation. I was even given a website to use, which is *********************. I would have not applied had it not been for the information she gave me. She ensured me that I would be perfectly fine to apply. I have no criminal record, no evictions, and a credit score of 778, and was even approved through the third party website; however I was still denied for the apartment because I dont make 3x the rent. I have been requesting a refund since March 12, 2025, and they have been assuring me that they have processed my refund since as early as February 21st, 2025, but have also said they processed my refund on March 13th, which was the time that I had requested it myself. It is now May 14th, 2025, and I still have yet to receive any sort of refund. Ive emailed them on numerous occasions, and each time they have assured me that theyve processed my refund to the card I used for the payment originally. Now, they are not even returning my emails. Ive sent them 3 emails since May 9th, requesting information on my refund, however, its been silence on their end. The last communication Ive received from them was on April 19th, 2025. They misled me during the application process, ensured me that theyve processed my refund on numerous occasions, and now will not respond to my emails. I did try going through my bank to get a charge back, but the apartment took the money back. I have had difficulty proving to my bank that this was fraudulent business practices, because I was given the information by ****** ******* over the phone.

  Business Response

  Date: 05/22/2025

  Im sorry to hear that Ms. ****** believes she has not received her refund. We have responded to her inquiries on multiple occasions, most recently on May 15, and have provided her with a detailed move-out statement confirming that her administrative fee was refunded.
  Unfortunately, Ms. ****** was unable to provide verifiable proof of income during the application process.Despite multiple requests, she did not submit IRS transcripts through TwoDots,nor was she able to provide acceptable documentation for her Cash App/independent contractor income. We specifically requested that all income verification include her legal name to ensure proper validation, but this requirement was not met.
  While we do partner with The Guarantors for applicants who may not meet our standard criteria, there is still a requirement to present some form of verifiable income. Without this, we were unable to proceed, and the application was ultimately denied based on income eligibility.
  As previously communicated, her administrative fee was refunded on February 21, 2025 in the amount of$200 to the original payment method. Our records show that the transaction was processed and cleared successfully on our end. If Ms. ****** has not received the funds, we recommend she reach out to her financial institution directly, as we have fulfilled our refund obligations and have no further funds to disburse.
  Please let us know if we can assist further in clarifying any details.**** ***** de ****
  Property Manager | *********************

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at The ******* in ************* FL and I moved out early in January of 2025. I paid my early termination fee in full and have proof. I then started receiving emails from RAM Partners stating that I owed $386 with no description of the charge. I replied to every email they sent saying I would be happy to pay, but first I would like to know what Im being charged for seeing as how I paid everything in full. I NEVER received a reply, I would just receive another email saying I owe $386 with absolutely no description on what the charges were for and again I would reply saying I would be happy to pay, just tell me why I owe you money. Ive called the number and left voicemails and received nothing in return. Now today I got a notice from my bank saying I have a collections on my credit report and guess who its from?! RAM Partners! Im not sure why they wouldnt just answer my email and tell me what the nondescript $386 was for, or better yet just return my phone call! I would like to have it written that this will be REMOVED from my credit report. Again, Im happy to pay the charges, I just want to know what Im paying for when I already paid my early termination fee the day it was sent to me and didnt have any outstanding rent due as I paid it on time every time. You cant just expect people to give you money without explaining what they owe you money for.

  Business Response

  Date: 05/20/2025

  After reviewing ************* ledger, the $386.54 is unrelated to the termination fee he was charged and paid in full. That balance is for water/sewer from 11/1-1/21,billed in arrears. He receives the collection balance notifications from Pay Ready, and I will respond to him now, breaking down the charges.
  
  Thank you,
  
  
  
  ******* *******
  Area Vice President | RAM Partners, LLC
  

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23286215
  
  I am rejecting this response because:

  I never received the message from Conservice that you are claiming I did. The cleaning fee isnt even on the one that you forwarded me so you still should have responded to my MULTIPLE inquiries via email and voicemails left that were never returned. As stated, this has been paid in full, but you need to contact the credit agencies and have this removed from my credit report. It was a result of poor communication on part of your employees for never returning emails or voicemails. I tried making multiple attempts to inquire and you all failed to make any attempt to actually reply to me. All I am asking for at this point is that my credit score needs to be corrected. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/27/2025

  Response was sent to ******:

  Hello ******, Apologies in the delay getting back to you.  I did review your ledger and the charges for $386.54 are not related to your termination fee that was paid. This balance is for Water/Sewer from 11/1-1/21 along with a $166 cleaning fee.  Conservice emailed and mailed out the notice.  Thank You, ******* *******

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23286215
  
  I am rejecting this response because:

  You can read my entire last response to you, as it seems you did not do so. I already paid. I never got anything in the mail nor email from conservice. I made MULTIPLE attempts to get ahold of somewhere from your business, all of which were ignored. Youre negligence in responding to my multiple inquiries led to me having a collections. The fee has been paid, you need to contact the credit agencies and have this REMOVED completely from my report. That is all I am asking. Correct your wrong by contacting the credit agencies and make this right. 
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23286215
  
  I am rejecting this response because: You can read my entire last response to you, as it seems you did not do so. I already paid. I never got anything in the mail nor email from conservice. I made MULTIPLE attempts to get ahold of somewhere from your business, all of which were ignored. Youre negligence in responding to my multiple inquiries led to me having a collections. The fee has been paid, you need to contact the credit agencies and have this REMOVED completely from my report. That is all I am asking. Correct your wrong by contacting the credit agencies and make this right. 
  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at apartments that were managed by RAM partners in ****** *********. Ridgeview at *********. I signed a lease and lived there from 8/1/23 to 9/1/24. I typed and turned in a 60 day written notice that I would not be renewing my lease with them due to not having working air in two bedrooms for months. I left the apartment spotless and have pictures reflecting that. I also didnt ask for my security deposit back..my son, ****** ***** and I have now been hit with a $9,000 collection from the apartments with Qualia and nobody will help or assist me with resolving this.

  Business Response

  Date: 05/14/2025

  ******* Pennys lease requires that all leaseholders turn in a 60-day notice prior to the expiration of their lease date and turn in keys to the office in order to give up possession of the unit. The lease was up on September 4, 2024, and the residents on the lease failed to turn in a notice and never turned in keys to release the home back to management. After multiple attempts to reach the residents, we only were able to connect with 1 of the 2.The roommate indicated in September that he had moved but that, ******* ***** was still living there. Prior to filing the eviction, we went to the home in mid-September and found notices were being removed, and a ring camera was still in place. At that time, we filed an eviction to take possession of the home through the courts. We were granted possession of the home on November 11, 2024, and processed the move out at that time. The amount due that was sent to collections is the costs associated to non-payment of rent, eviction fees,utilities and damages found in the home after we were able to get possession. 
  ***** ******* - Area Vice President

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about leasing an apartment through The Bengal Apartments in *********** **. They are owned by ************************** and is based out of Alanta Georgia. I was referred here by one of their current residents. I paid an application fee of ****** and a deposit of ******. An incident occurred on property that involved a resident's vehicle being broken into and there was an attempt to hot hire the vehicle. The property was not secured, both entrance and exit gate were left open during the time of the incident. The resident attempted to contact the office while police were there to investigate and they refused to contact the property manager, during business hours, to assist with the incident. When the police did return for camera access, they claimed they were new and needed IT in order to access cameras. Now with my safety in mind, I attempted to call and request my deposit be returned as I was not interested in moving into a property with, great security and safety concern. I have no signed a lease or any other paperwork. My deposit was taken in payment form of a money order and no documentation was signed since then. They claim that I am not able to recieve my deposit back because "thats just how it is". Again, I signed no binding agreement to reserving the until. The unit was still being worked on and that the deposit was only to hold my spot on the waiting list while they finished renovations. I signed no paperwork, lease, or agreement binding me to move in. They are now refusing to refund my deposit that was made only to hold a spot on the waiting list. This property is not safe. What if it was me that was attacked and there is no security cameras and the property is left unsecure by leaving both gates open to the public. The office assistant manager hung up in face when I contacted them regarding my concern. This is bad business. I regret coming into any contact with The Bengal Apartments.

  Business Response

  Date: 05/13/2025

  Response:

  Spoke with Ms.***** ******** last week to get a forwarding address to send her $300 refund.Its in Terras que now to issue the refund. Ticket number 15472.

  The Bengal

  Takitha ******* - Assistant Manager

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********