Complaints

This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RAM Partners, LLC

  1100 Circle 75 Pkwy SE STE 1200 Atlanta, GA 30339-3081

• 

  RAM Partners, LLC

  1425 Lee Beard Way Augusta, GA 30901-3433

• 

  RAM Partners, LLC

  6029 Flat Rock Rd Columbus, GA 31907-7539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to pay bill on Sept. 5 which is last day for grace ****** to avoid late fee I attempted to enroll/ update my **** card information, received multiple error messages for wrong address ( appear to be business address)that was auto populated that said error.I tried for more than an hour without success.I went to the apartment office to drop off check, there was no drop box or way to leave the check in the office.Monday, September 6 I go to the office to drop off the payment, explained the issues with the online payment. I am told since the payment is late I will need to pay with money order or certified check and will be charged fee.I asked for late fee to be waived due to business online payment issues/ trouble with site. I am told I will have to pay late fee. The office personnel was familiar with the glitch when trying to update card information.

  Business Response

  Date: 09/07/2022

  Please let me know the name of the specific apartment community you are referring to and I will forward to someone to address.

  Thank You,

  Customer Answer

  Date: 09/08/2022

  The apt is at *************** apartment 356. I spoke with one male and one female by phone in the office, I requested a call from the manager which I never received. The office staff knew about the glitch on the website that occurs when editing the debit/credit card for payment. 

   

  Business Response

  Date: 09/13/2022

  Please accept this response to the complaint filed by *************************** regarding the *************** apartment community.

  The fee was waived and the resident is satisfied.

  RAM Partners, LLC upholds standard business practices for apartment management, and works to provide customer satisfaction to all residents.

  Thank You,

  *********************/Area Vice President

   

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been living here for about two months, due to relocating from out of state. Applied for this property, moved in, and enjoyed it. Upon moving in, one of the pools were out of order, due to someone breaking the emergency box. So both were closed. Being here for two months already and to my understanding the pool will not be open during this summer at all. The laundry room was also closed for whatever reason, but eventually reopened. There are about **** machines, and most are in poor condition, Either filled with dirty water, or rust in others. There is no way it seems sanity. The community computer area is open, but printers do not work. Another inconvenience. Not really sure if there are any other amenities that actually exist, as that was never shared with me. But I do not understand why any of the listed amenities are even mentioned on their site, when they are either not working, or in extreme poor conditions. Recently, I have started to notice crickets inside of my unit. When it became more frequently I notified the office to see what could be done. Pest control came, and sprayed a barrier substance outside the door, and in the windows. However, the problem seems much greater than that, as I have noticed them in the vents, and coming directly inside of the ***** DOOR. There is a gap in the door that allows them EASY ACCESS! When I first told the office about this. They informed me of a weather strip that would prevent this. But once I saw a cricket come in with my own eyes, I noticed the exact issue with the doorway. I have e-mailed management and corporate to assist. Still awaiting further updates/resolutions. In the meantime, maintenance was suppose to come back, and did not. I am hoping for this company to rectify the issues I have been experiencing with the pest. There is a larger issue, as crickets are inside of the unit VENTS!

  Business Response

  Date: 08/31/2022

  Please accept this letter in response to the complaint filed by ************************* regarding The Link apartment community.
  
  RAM Partners, LLC is a third-party property management company.  The details of our response are
  All swimming pools are currently closed for resident safety. There are not currently working 911 phones inside the pool enclosure as required by code. The required equipment has been ordered and the pools will be re-opened when it is safe to do so. The community has multiple common area laundry facilities. Recently one of them was vandalized and closed temporarily because of that. The laundry equipment is furnished by a third-party company and we are currently renegotiating the contract in an attempt to upgrade the washer/dryer appliances. The business center does not offer printing services. The (large) copier in that room is an old piece of commercial equipment that previously served the (adjacent) leasing office. We are waiting for the vendor to come pick up the machine because it is obsolete, but at no time was it connected to the business center computers. Our third-party pest control provider has responded and serviced the apartment. There are limits to the amount and timing of repeated treatments and we trust that our vendor is following safe protocol with regard to chemical pest treatment. In an additional attempt to address the cricket issue, the site team visited the apartment and installed additional weather stripping. 

  Thank You,

  *************************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8th, 2022, I moved out of *****************, *************************************************************** after completing an 18 mos. lease term. First official complaint: On July 17th, ************************************ the 100-block of the apartment complex and I made a maintenance request for pest control, maintenance responded, however, the pests remained, and I started to self-remedy since there was an infestation from an unknown unit. The second official complaint: I noticed in February of 2022, that I was being charged for renters insurance from my lease renewal on December 9th, 2021, even though I provided proof of third-party insurance. My insurance never lapsed and was still awaiting approval from the property manager from December 19th, 2021. I contacted the leasing office, ********, and the corporate office to remedy the situation and was only refunded for 2 of the 3 months.Third official complaint: Once I moved out of the complex on June 8th, 2022, after providing the appropriate forwarding address and having mail forwarding placed on my previous address, I did not receive a final move-out bill until August 1st, 2022, however, by then, my account had already been placed into collections by the property management team. I was unaware of additional charges including a water bill, for which I will take responsibility per my lease, a deep carpet cleaning, and pest eradication. I was wrongfully charged $300 for pest eradication, which, per my lease agreement, is the responsibility of the property management team, and had been a pre-existing problem in the complex. I have reached out to the area vice president on both occasions starting February 1st, 2022, and again from August 1st, 10th, and 26th, 2022, and have not heard anything from the office. I am requesting a full refund of my security deposit of $300, $55.81 for the fees I paid to collections minus the water bill, plus the $20 for my renter's insurance refund for a total of $375.81 for negligence.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If possible, could someone mediate or provide *************************** with guidance regarding the concerns in this email chain?We have some concerns regarding unethical accounting practices that are occurring at the *********************? I believe there are some things that are occurring with the intention to purposely steal deposits, credit balances and erroneous charges that have been applied to resident accounts. This is not just applicable to ****************. The community is comprised of majority minority, underserved and underprivileged residents of *******. **************** moved out of his unit on August 1, 2022. At which time he had a significant credit balance. The property manager of the ********************* forged a non factual move out statement with charges from a previous lease. **************** has attempted to reach out to the property and property management company. RAMs accounting practices are illegal and are aimed to specifically pose an undue hardship to the underserved communities. This company owes ****************** funds and has opted to engage in practices that lack integrity.

  Business Response

  Date: 09/01/2022

  RAM Partners, LLC is a third-party property management company.  The details of our response are
  RAM Partners retained management on August 26, 2022,from ************************.  The deposit refund totaling $1,659.00 was returned no later than the 30 days of move out to the resident and was received via overnight mail.  No additional monies are due to the resident and the following is Section (51) of the
  Lease Agreement reflecting as such:
  
  51 DEPOSIT RETURN, SURRENDER, AND ABANDONMENT.
  Deposit Return and Forwarding Address. You are required to
  provide us written notice of your forwarding address, on or before
  termination of this Lease Contract. Well mail you, to the forwarding
  address you provide, your security deposit refund (less lawful
  deductions)and an itemized accounting of any deductions no later
  than 30 days after surrender or abandonment, unless statutes
  provide otherwise. If you fail to provide us with your forwarding
  address in writing, as required above, we will process the unclaimed
  security deposit in accordance with state law. 

   

  Thank You,

  ***********************

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ** unit has gone out and l have been without air conditioning for four days. Completely unacceptable, the leasing office and region Vice President are aware of the situation and seem to do nothing. This is poor business practice especially for a property manager

  Business Response

  Date: 08/05/2022

  Please let me know the name of the specific apartment community that is referred to and RAM will respond.

  Thank You,

  ******