Complaints

This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RAM Partners, LLC

  1100 Circle 75 Pkwy SE STE 1200 Atlanta, GA 30339-3081

• 

  RAM Partners, LLC

  1425 Lee Beard Way Augusta, GA 30901-3433

• 

  RAM Partners, LLC

  6029 Flat Rock Rd Columbus, GA 31907-7539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday 4/45/25 7am I am a resident at The ***************** that is operated by Ram Partners LLC based out of ***************, I was leaving to commute to work and realized my vehicle has been broken into. The back passenger window was completely shattered and there was an attempt to hot wire my vehicle. The leasing office has business hours listed from 8am-5pm. The officer that was conducting the investigation requested to be shown where the office was to review surveillance. The officer waited until 8am to speak with someone in the leasing office but nobody had arrived by 8am. The officer couldn't wait not knowing when the office would be opened. At 8:20am, someone finally arrived. I was told that the only person that could access camera footage would be the property manager. When I requested that she contact the manager to let her know there was an incident and needed to provide police access to the cameras for an investigation, I was told no. She stated that she would not call her boss under no circumstances. I asked for a time frame that would be good to return with the officer, and I was told that "I was asking questions she didn't have an answer to, and she would not be calling her boss to notify her of the situation. As of today, I am taking steps to buy out my lease. The residents should be a priority when something crucial is happening on property. I have been a quiet and respectful resident. I always pay my rent on time, and keep my unit in the same condition I received it in. Today I learned that being a good resident doesn't mean much to them when in a time of crisis. The investigation on my vehicle has been stalled over a simple refusal to make a phone call to the property manager during business hours. I don't believe that I've witnessed such a blatant disregard for a police investigation and disrespect for the short window I had to gather all the information to move forward with the *****************************

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB/Julian Apartments Team, I am writing to express my frustration and disappointment regarding the ongoing unresolved billing issue with my former apartment complex, The ******* managed by RAM Partners. It has now been over two months, and despite assurances from ***** ****** that this matter would be resolved without negatively impacting my credit, no action has been taken. I was informed that RAM Partners is still waiting on an assistant manager to correct the problem, which is unacceptable. I took ******* word that this situation would be handled promptly and that the total deposit bill would be properly adjusted. However, my credit is now being negatively affected due to the delay, which reflects a lack of professionalism. I demand that this issue be rectified immediately. I attempted to include the original letter but I did not have enough characters. I have it if needed Thank you, ****** ********* ************

  Business Response

  Date: 03/28/2025

  ****** moved out on January 22nd and was incorrectly charged through February 4th. The move-out statement needed to be corrected and was not adjusted as anticipated. This property has a Jetty sure deposit program in place. After the statement was erroneously overcharged, Jetty began reaching out to collect the owed funds.
  
  ****** reached out to corporate on March 6th for assistance via phone and email. After researching and confirming that the issue was going to be corrected in our system, we communicated with ******,assuring him it would be fixed. Unfortunately, it was not handled as promised.Upon receipt of Thomass email on 3.26, ***** confirmed the account would be adjusted and followed up accordingly.
  
  On 3/27, I pulled the revised ledger to confirm no money was owed. I then followed up with Jetty and Payready and requested confirmation that the account is closed, and I am waiting to hear back from them. I sent an email to ****** on 3/26 and 3/27 providing these status updates. On 3/28 ****** responded to ***** and thanked her for her involvement. 

  ***** ****** - VP

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting (left voicemail and emails), but I was not able to hear anything back since I updated them with the new address. I lived in ****************** in ******** from October ******* to January 2024. The security deposit check of ****** dollars which was issued in January 2024 was delivered late due to incorrect zip code they had. When I attempted to cash it, I was informed that the bank was closed, preventing me to from accessing my security deposit. I requested them the check to be reissued. I left voice mails and emails. They said they forwarded me to ******** ******* who will be responsible for my region. Was unable to hear anything. Left another email and ******** ******* asked for my correct address and just left me thumps up emoji after. The initial reach out started in January of this year and emails were exchanged in February *****. Still haven't heard anything back and didn't get my check back.

  Business Response

  Date: 03/25/2025

  RAM Partners LLC contacted the Owner and the Owner reached out to the property manager.

  The property manager will contact the resident.

  Thank You - ****** ***** - Executive Assistant

   

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for an apartment in Feb. Paid the $225 in fees. Being unaware that bonus pay does not count toward income I was denied the apartment. After talking to the property manager the day, I was rejected she agreed to refund the $225. 3 days later I received a bill for the $225. After calling billing they said they would verify the story. Now they have sent the bill to a collections company. Apparently the 3-day cancellation policy is not honored from corporate office especially when your application is denied regardless of property managers actions.

  Business Response

  Date: 03/28/2025

  Please let me know the name of the specific apartment community you are referring to and I will forward to assist.

  Thank You,

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ram Properties Apt complex The flats at 1885 in ***************, Continuous sewage back *** pipe bursts, big infestations bug yet rent keeps increasing with no real fixing of the issues at hand.. I paid out of pocket for REAL pest control to get rid of roaches.. This whole management company needs to be SHUT DOWN!!! Maintenance request have no sense of urgency and the issue is never fixed every other month there is sewage in my tub which is unsanitary and a health hazard and very inconveniencing.

  Business Response

  Date: 03/24/2025

  To Whom it May Concern:
  
  We appreciate the opportunity to address the concerns raised by *** ******.
  
  Regarding the reported sewage backup, we can confirm that an after-hours emergency service request was recently received and promptly addressed. Our team arrived onsite and dispatched a vendor who successfully cleared the main drain, resolving the issue. We have no records of burst pipes or pest issues for this resident as of 03/21/2025 . We take maintenance concerns seriously and respond as quickly as possible to ensure the well-being of our residents.
  
  Additionally, we recently spoke with *** ******, who confirmed that the sewage issue has been resolved to her satisfaction. At the time of our conversation, she did not report any damage to her personal belongings. Should she have any further concerns, we encourage her to reach out to our office directly so we can continue to assist her. 

  ****** ******* - Area Vice President

   

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23064143
  
  I am rejecting this response because: This issue is happening again right now as we speak 3/24/2025  5:01 pm est.. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 03/25/2025

  We did have a different apartment in the building who had a back up. 

  We purposely knocked on all the doors and spoke with each resident of the building to see if anyone else was affected.

  Vendor was called. All tenants were given a letter and notified.  A second vendor has been called today.

  Thank You,

  ****** ******* - Area Vice President

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is temporarily satisfactory to me the issue did reoccur as previously stated on 3/24/2025 but the manager has been helpful in working to resolve this issue
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/25 I went in the ************************************* office to inquire about a unit I was interested in. I informed ******* the assistant mgr at the desk that I would put in the application on 3/5/25 once the money got in my account. She asked me if I had any bankruptcy, evictions or collections I said NO! Then she asked me how was my credit ********* said I think in mid 500s. Next day I put in my application and paid $50 application *** and $200 adm *** for a total of $250. I went to follow up. She informed me that my application was denied due to my credit score and there is nothing they could do and I that I had lost my $200. Mind you I have stayed in those apartments before. I tried to reach out corporate office in ******* and no phone calls or messages were answered or returned. I am writing this complaint to ask for a refund of my $200 which I worked so hard to get and pulled away from other payments because I urgently needed a place. $200 isnt money people just have to throw in the drain for denied application without informing the public of details. ******* didnt not inform me that if my credit score was under a certain threshold I would be denied. Something most places disclose before you apply. Moreover she made it seem like the only concern would be the security deposit amount which would be a full months rent or $200 given the credit score. She made it seem like bankruptcy, collections and evictions would be the only dealbreakers. When I brought it up all I got were excuses to ease her guilt.This is very WRONG in so many ways!! Any decent company proceeds with the application process and then collect admin ***s or refund admin *** if application denied. This place has a lot of vacated units which now explains why! Their management changes constantly and one is worse than the other. These people dont care! They live off of admin ***s.I demand my $200 be refunded for a lack of proper information. No one should go through this!

  Business Response

  Date: 03/13/2025

  Communication regarding Ms. ******** application was sent to her.  Her admin fee has been processed for return.

  Thank You,

  ****** ****** - Property Manager

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of one of their properties, ******************* at the middle of Nov 2024. From the FIRST of November, I contacted the leasing office to notify them that my rent needed to be prorated as my lease ended the middle of the month. We were given our prorated amount after constantly trying to contact someone from the leasing office for weeks, paid that amount via cashiers check and told we were good to go. A walk through was completed, after having to **** down someone from the leasing office and were told we didnt need to clean up much as that would be taken out of our deposit. December rolls around and we receive a bill thats basically an entires month rent. My roommates and I call to tell the company responsible for the bill that we already paid for the rent before we moved out and were told they would contact the leasing office and to do nothing until they did so. End of December we get a letter that we were sent to collections, no warning and no update. Weve been in contact with the leasing office that keeps promising to contact us to resolve it and they NEVER answer our messages. Weve been emailing the corporate office with NO response. Its February. We are chasing this company to adjust our bill so we can pay it and be done with this, but no one is getting back to us. We are all now in collections unjustly and sick of trying to get in touch with someone.

  Business Response

  Date: 02/19/2025

  We apologize that you have not be able to receive a follow up regarding your move out statement. We are happy to review the account and provide a breakdown and review  of all charges and finalize any outstanding  balances. The property manager will reach out to you to set up a convenient time to discuss your concerns. Thank you.
  
  
  ******* ******
  Area Vice President | RAM Partners, LLC
  ************************************************
  o. ************| ****************************

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22951666
  
  I am rejecting this response because:

  The property management is the reason Im complaining via BBB in the first place. Shes horrible with following up. Shes been following up with us for 3 weeks and hasnt responded to any of our messages after her initial correspondence. I need to get into contact with someone above her who will actually help me.

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 02/21/2025

  Response:

  We have resent your final account statement to your email address, the Area Vice President has been included should you have any additional questions or concerns. Thank you.
  ******* ******
  Area Vice President | RAM Partners, LLC

  ************************************************************

  
  

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 22951666
  
  I am rejecting this response because: 

  I am back again because AGAIN we are unable to contact anyone about paying our bill. No one is ever in the office, no one is answering the phones, Ysania or however you spell her name, does not reply to emails or phone calls. We are unable to rent at other locations because you guys are not giving us any information on who to pay the remainder of our bill to. We need to be taken out of collections, theyre telling us to pay some amount that isnt correct nor were we given proper notice or any bill updates before we were tossed into collections. I dont want to talk to anyone in the *********** location because they are no help, I want to talk to someone in corporate. I inquired about this on BBB in FEBRUARY, its APRIL, our bill is from NOVEMBER. We have gone in person, with a cashiers check to be told it is made out to the wrong person and not told who to make it out to! We have gone in person AGAIN the office is empty, the phones arent ringing. Where is everyone?! Why is this taking so long and why are you guys being so difficult to PAY!

  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a sewage leak in our apartment and were not immediately told to vacate. When we left one week later for the demo process to begin, I had a ring that was stolen from the premises. When I found out I informed the management and got a police report. They stated in emails that they would make us whole and fix the problem. They are telling me now(6 months later) that they have no liability in the issue. I have asked for the name of the company and the workers that were present that day and they have yet to give me that. I also have proof that after the leak and we stayed in the apartment for a week that my husband became sick and my youngest daughter got sick as well. We were never told we had to leave after they knew it was a sewage leak. I cleaned the water with my own towels. The brought in these large fans to dry the baseboards that I was told to keep running 24/7. They have been unwilling to work with me to provide some sort of compensation for the ring that was stolen. I feel they were negligent in not monitoring the individuals that they hired to perform the job. I was then told that they were independent contractors and that the apartment management has no liability in what they do which just further justifies that they did not vet the people that they allowed in my home and are negligent.

  Business Response

  Date: 02/14/2025

  Please let me know the name of the specific apartment community that this is regarding and I will forward to someone to assist.

  Thank You,

  Customer Answer

  Date: 02/14/2025

  Springside Apartments 

  Business Response

  Date: 02/19/2025

  See below response

  At the time of leak, all residents affected were given the option to stay in their apartment, relocated to a different apartment, or find alternate housing and be potentially reimbursed. The residents in question here opted to initially stay in the apartment. Water extraction and mitigation of the affected areas began within hours of the on-site team being notified. Said residents were also reimbursed for any and all costs associated with the incident, i.e. meals ordered while not being able to use the kitchen, eventual hotel stays,groceries, etc. This amount totaled in excess of $7,000. Regarding the ring,there has been no instance in which anyone who entered the apartment, be in maintenance or contractor, every witnessed seeing said ring, nor have the residents been able to provide proof that the ring ever existed, such as photographs or receipts. Additionally, the residents were also compensated with multiple free months of rent in light of this situation. Lastly, no one at the site, nor in our corporate office has ever been notified of any sickness related to this event, despite speaking with both residents on multiple occasions.

  **** **** - Area Vice President

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two cashiers checks were turned in in November for rent. Both checks were lost by the office staff of Lakeside at *********, and are attempting to put my account into a derogatory status. I have spent countless hours attempting to contact this company by in person, email, and phone communication. No one can provide a clear answer besides they do not have them. My bank has a 90 day cancellation period for cashiers checks unless turned back in. I have outed 2x the amount of rent that was due that is on hold due to their negligence. I want to amicably resolve this (full payment of account when cashiers checks are cleared back into my account) but cannot get anyone that has any authority at this company to respond. Ram partners purchased this company and officially took over around July, and since then payment was an issue. Their online portal bounced my payments, personal checks bounced, and had to drive 5hrs to my bank just to pay rent via cashiers checks. My bank informed me multiple times that it was their payment processing system, as well as the previous office manager who told me a handful of other tenants were experiencing the same thing. I am solely looking for an agreement to hold any derogatory marks to my credit and will pay the account balance in full when my bank confirms the checks have not been cashed and the money is returned.

  Business Response

  Date: 01/13/2025

  To Whom It May Concern,
  The first issue with ****** account occurred on July 2, 2024, involving an ACH payment that **** himself submitted. The second issue arose on August 5, 2024,when another ACH payment submitted by **** was returned for insufficient funds (***). Both payments that were returned were initiated by **** via ACH transactions.
  Per our policy, after the second NSF occurrence, we are only able to accept certified funds. Since this change, **** has complied and has been making payments using certified funds without further issues.
  As of now, ****** account shows a delinquency of $1,750 due to the non-receipt of his November rental payment. **** has stated that he submitted a check for this payment, and we are currently awaiting a check image from him to investigate further.
  The amount **** claims to be due is incorrect, and he has been informed of this discrepancy. Once **** provides the check image for the November rent payment,our accounting team will proceed with a thorough review to resolve the matter.

  ******* ********, Area Vice President

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22782187
  
  I am rejecting this response because:

   

  *******, your unprofessionalism is astounding. 
  

  there were no NSF charges, that was your flawed processing system from your company. Ive paid rent through the same account this entire time, with no issues prior to your companies buyout. The previous office manager stated this was an issue with several members for your payment system, do not imply Ive ever written bad checks or submitted payments with *** because that is the farthest from the truth. 
  

  I have proof I have paid in total of $4020 in checks which you deny that I have turned in. Two cashiers checks were turned in which are on hold and LOST by your office staff. You want me to again debit my account for a payment when *** paid you rent twice for the same month. Ive offered the easiest solution, but instead you want to hide behind your corporate attitude and refuse any contact for over a month and prude statements. 
  

  I am getting copies of the check as we speak, but I can display the list of unresponded emails, the arrogant responses of someone in such a position of yours, and forcing someone to bend over backwards to show you your company has made several mistakes. This is a joke and a game, after I send these check copies if this does not resolve I have no more time to deal with this companies incompetence.. I will hire an attorney at this point. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 01/14/2025

  RAM has no additional information to provide.

  Thank You,

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22782187
  
  I am rejecting this response because:
  
  that was the month your company took over. Ive paid the same way with no issues. Ive never had a NSF charge  Ive paid the rent with cashiers checks out of the same account that bounced  their 3rd party processing system doesnt work properly  
  

  this company is denying losing 4020 in checks and refusing to make contact at anytime. Ive tried talking to these people multiple times and its a brick wall. This is a property management company that participates in bully practices to small consumers. 
  

  Ive asked for them to send a letterhead to say they would not cash the checks, they will not do that. Ive asked them to pay via wire, they will not provide that information either. 
  

  at this point if they do not provide wiring information I will hire an attorney to fight this as they refuse to do anything and need to be held accountable. 
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in unit C63 at ************************ in *******, *********, and we have been experiencing a growing list of problems in the apartment, and statements from the representatives make it sound like these problems are not unique to our unit, but instead of taking any steps or actions to correct any of the requests that I have submitted over the last 7-8 months the management has done nothing but make statements regarding the supposed plan to handle the growing list of complaints. Attached are screenshots from a detailed list on maintenance requests that includes the dates of the requests and their outcomes. There are some that have been marked completed, even though there was no work done. The last time I was contacted regarding these issues was on 12/11/2024, at which point I was told that they would contact someone else and "let me know something" and would "give me a call back". This was almost two weeks ago and has been the case each time we've reached out to them, dating all the way back to August 13th. Around this time, it was made known to us that they "do not have onsite maintenance" despite having a crew of regular faces prior to this point, implying that they dismissed what team they did have in favor of securing vendors, however they do not seem to be able to, or willing to, contact these vendors to complete the submitted requests. The management / office staff make appeasing statements to calm you for the moment and will completely disregard the issues you contacted them about. This, compounded with the fact that office staff seem to be absolutely impossible to get a hold of is infuriating when the demand remains that rent be paid on time and in full but the living conditions in the apartment continue to decline at a significant rate.

  Business Response

  Date: 01/13/2025

  Upon receipt of an email from the resident our new manager, ******, reached out to the resident to visit the home on December 23, 2024. The resident refused to meet that day stating he needed to clean his apartment, so a meeting was scheduled for December 26,2024.  ****** visited the apartment and reviewed with the resident that his cleanliness needed some improvement to help the pest control concerns in his apartment. He will need to keep the apartment very clean. His tub was determined that we would go ahead and resurface the tub. That was scheduled for January 6, 2025. The vendor arrived to complete the work, and the resident refused the repairs to be completed saying he could not leave the apartment as required to complete the repairs. On January 8, 2025. The manager and maintenance went to the apartment to walk again with the resident and address all concerns. The issues are damages caused by the resident and his pest issue is a result of their housekeeping issues. The tub has been rescheduled with the resident for January 16, 2025. The countertop and dishwasher repairs will be made once the resident has cleaned the area so the technician can work in a clean space this week. 

  Thank You, ******** ********, Area Vice President