Complaints

This profile includes complaints for RAM Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RAM Partners, LLC

  1100 Circle 75 Pkwy SE STE 1200 Atlanta, GA 30339-3081

• 

  RAM Partners, LLC

  1425 Lee Beard Way Augusta, GA 30901-3433

• 

  RAM Partners, LLC

  6029 Flat Rock Rd Columbus, GA 31907-7539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stole our security deposit. Sent us a check for $400 with no itemization. There were no damages and we were told we would receive our full deposit back. The lack of an itemization is in violation of OH law.

  Business Response

  Date: 06/17/2024

  Please let me know the name of the specific apartment community they are referring to and I will forward to someone to assist.

  Thank You,

  Customer Answer

  Date: 06/18/2024

  The Vue - Beachwood 

  Business Response

  Date: 06/19/2024

  This residents lease ended on 5/31/24.  The resident failed to make an on-time payment for the month of May with rent being late after the 2nd of the month.  On 5/15/24 the resident paid $2282.00 which is only their rent amount and did not pay for their utilities and other fees also due on 5/1/24 which totaled $306.37.  As a result,they were also assessed a late fee in accordance with their lease of $282.20.  This brought their May balance due of $2870.57 of which the resident only paid $2282.  On 6/17/24 they were emailed their final move out statement explaining the final charges that were assessed resulting in a refund of $415.25.  The resident had a security deposit on file of $2110 and a Key Deposit on file of $200.  Again, because utilities are charged in the arrear, the final utilities and fees of $380.86 were also added to the balance due.  The resident was assessed damages/cleaning fees of $925.  On 6/18/24, an email was sent to the resident requesting confirmation that their refund check had not yet been deposited because we would like to adjust their refund amount.  The resident was told that a mistake was made and they were charged for one extra day of rent and we would like to credit them an additional $73.61.  In the same email, we agreed to waive the $250 carpet replacement charge giving them an additional refund amount of $323.61.  At the time of this message, we are awaiting a response from the former resident before we amend their refund amount.

  *********************** - Property Manager

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a prospective tenant for an apartment building in ************ that was managed by RAM Partners. Due to the inconsistent communication with the leasing agents, I decided to pull my application and I requested my money back. I was told I had to go through RAM Partners. I spoke to the regional manager who said that she will make sure the check is cut and mailed out after the memorial day holiday weekend. It is now June 13th and I still do not have my check. The regional manager said that the check could take up to 30 days which is absolutely ridiculous I feel that this is a delay tactic that is being used so that I get frustrated and forget about my deposit. I would like to know where my deposit is.

  Business Response

  Date: 06/14/2024

  Please let me know the name of the specific apartment community you are referring to and  I will  forward to someone  to assist.

  Thank You!

  Customer Answer

  Date: 06/14/2024

  The apartment building I was referring to is called *******************.

  Business Response

  Date: 06/25/2024

  The prospect paid with a certified check, not online so we were not able to credit the debit/ credit card on file. The prospect did cancel her application due to the lack of communication, which I replied and apologized and informed her that it would take 30 days for her to receive the refund check. The application was cancelled on 5/20 and check #**** cut and mailed on 5/28, the prospect then emailed and stated the check had not arrived so a request to void and reissue the check was completed on 6/17. This was sent to the prospect as an emergency check request and tracking number was provided to her yesterday.

  Thank You,

  ***************************** - Area Vice President

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a predatory number of emails (no less than 10 in a month's time) after inquiring ONCE about this property, all of which clearly stated that all application fees would be waived if application was submitted within 24 hours of taking a tour. Upon taking a tour on Monday, Jan 8, 2024, we confirmed this with the property manager before submitting any payments. When we went to fill out the application online, Tuesday, Jan 9, we were prompted to pay $450 in application fees. Confused, we called the property manager, *****************************, who assured us that the fees would be 'refunded,' despite the promotional language indicating they would be 'waived.' Under duress to submit the application within the 24-hour timeline, we made the payments. When our fees were not immediately refunded, we moved to cancel our application on Thursday, Jan 11. The cancellation policy clearly states that applications can be canceled within 72 hours of submission for a full refund. The property refused, and we filed a dispute with our bank, but were not given an opportunity to represent our case with ***** We never lived at or even signed a lease at this property, yet we were notified of "move-out" charges that were owed. The property manager at 1824 ****** was notified within 72 hours of our intent to cancel our applicationtheir application policy clearly states that applications may be canceled within 72 hours of submission for a full refunds, and lists no other stipulations beyond this.The terms of application fees were grossly misrepresented in email solicitations, on their website homepage, and in personwe were assured by the property manager, multiple times, that all fees would be refunded once we went through the application process and submitted payment. The added pressure by the manager to submit the application within 24-hours made us feel under duress to submit all required paperwork.

  Business Response

  Date: 06/06/2024

  Good Afternoon, Providing information on the below situation.
  
  *********************************** was a co-applicant with *******************************.
  At the time, we were offering waived app and admin fees if applicants applied within 24 hours of an in-person tour. The team told every prospect and applicant that we could not waive the application fees up front, but they would be applied to move in money pending approval of the application. We have never stated to anyone that their app and admin fees would be waived up front.
  We processed their application and had to deny it due to negative credit history via On Site.
  They were notified of the denial and the applicant reached out to try and cancel his application even though it had already been denied.
  
  *** attached his ledger and the email communication that I had with them after they were denied.
  
  Please let me know if you have any other questions, happy to assist.  

  Celeen Palm - Property Manager

  EMAIL TO RESIDENT IS BELOW:

  Good Afternoon,
  
  I do understand where youre coming from.
  
  That said, were unable to cancel any applications that have already been denied. Applicants are more than welcome to cancel their applications within the first 72 hours to receive their admin fee, in the event the application is still pending. In this scenario, the application was no longer pending and was denied due to credit.
  
  Per the application documents, were only able to refund the admin fee in the event we deny the application due to criminal history.
  
  Let me know if you have any additional questions, Im happy to assist you.
  
  
  Kind Regards,
  
  Celeen Palm
  Property Manager | 1824 ****** Apartments | RAM Partners, LLC
  
  

  
  

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21771399
  
  I am rejecting this response because:
  
  Absolutely no mention was made of the application and administrative fees being applied to move-in costs. Given the language used in the marketing and the reassurances we were given by the property manager, we were very surprised by the $450 that was due upfront in order to even submit an application. Because of this we even CALLED the property manager for clarification before submitting paperwork and payments, and only submitted after being reassured that ALL fees would be REFUNDED, not credited toward later expenses. $450 is an exorbitant amount of money for fees to begin with. We felt pressured from the outset and ultimately completely taken advantage of, and we maintain that RAM and the property manager grossly misrepresented the terms. The amount of times we were contacted before even applying here is downright predatory, and this all really comes across like a scheme to ******* people out of money. 

  Sincerely,
  
  ******************************

  Business Response

  Date: 06/12/2024

  1824 ****** Apartments has no additional response.

  Thank You,

  Celeen Palm - Property Manager

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21771399
  
  I do not consider this matter resolved. The only acceptable response is a full refund of application and administrative fees. 

  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***********************, I rented an apartment in a property managed by RAM PARTNERS, exactly on 10/14/2021 apartment 231, even though the apartments were new I had multiple problems with humidity, air conditioning, and water heater that were never resolved, I rented This property was very convenient for me because of the location, it was very close to my work. Months passed and they never solved the problems mentioned above, sometimes the maintenance people came and painted the humidity or moved cables in the heater, they repaired it for a couple of hours and it was damaged again, on one occasion the water heater exploded and Nobody from maintenance or office came to see, the days went by and the problems were increasing, the consumption of illegal drugs was terrible, very high without any control, they were smoking on the stairs right next to my door, the smell was terrible, it is important to point out that I have two small children at that time, they were 3 and 4 years old, the garbage management was done by a company with terrible service, the garbage bags were everywhere so I made complaints often and they began to make complaints to me about my children.. We could no longer walk into the apartment immediately, ************************** would go to my apartment to ring or send me different complaints for any reason, however the location suited me too much, it was 10 minutes from my work so I renewed the contract, a serious mistake. ************* appears to be nice people but she is a monster. She began to pressure me to leave. RAM PARTNERS also sent me a letter threatening to terminate my contract, so I went to the office and the lady became aggressive and closed the door on me. loudly in the face and ******* and said rude things, the police arrived, well, terrible, so I decided to move and my children and I couldn't stand living in this place anymore, my rent was $1949 and paying that and living so poorly was not fair. On February 22, 2023, I passed the letter warning that I would deliver the apartment and I moved on March 31, 2023. I had to leave the keys inside the apartment because I was afraid to go to the office, and in September a negative report appeared on my credit from a company. which is called PROFESSIONAL DEBT, it is important to mention that I never received any letter or notification from this company, I had an unpaid account of $2040, I investigated and found out that it is from these apartments, so I left that place but they are still hurting me. I really think that this situation is abusive and I deserve a solution and compensation for everything I have had to endure from these companies, they only abuse people. I hope finally someone reasonable writes to me and we can solve this situation. I still have some evidence of what was mentioned above such as emails, photos, videos. thank you

  Business Response

  Date: 04/26/2024

  Please let me  know the name  of the specific apartment community you are referring to and I will put you in touch with someone to assist.

  Thank You,

  ***********************

   

  Customer Answer

  Date: 04/26/2024

   
  Complaint:

  Sweet water vista apartment,  *********************************************************************************************************
  
  *********,
  
  ***********************

  Business Response

  Date: 04/30/2024

  During her time at ****************, **************** was notified multiple times of noise complaints in accordance with RAM policy. We attempted to work with **************** by transferring her into a different apartment, however, she chose not to do so. We worked with **************** and were able to come to an amicable agreement regarding terminating her lease early.  

  Thank You,

  ***************** - Area Vice President

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21628788
  
  I am rejecting this response because:
  Good day, yes I actually received several complaints for walking into the apartment and yes they offered me to transfer apartment but I had to pay to transfer and do the process again as if I were getting an apartment for the first time. Please take the time and read. There was nothing friendly in that apartment complex. ************* was rude, racist, humiliated me, she slammed the door in my face. The situation was uncontrollable. The police came twice, for 1 year. They changed my air conditioning filter, the air worked sometimes and sometimes it didn't, the leaks were never repaired, the heater didn't work properly either. That doesn't matter anymore, what I need please is for you to remove the negative report from my credit. I want to leave this horrible place behind but you continue to harm my life. Please do something about it. Thank you Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2024 I paid an application and administrative fee to ************************** for an apartment. This apartment complex is managed by RAM partners. I submitted an offer letter for employment and my most recent check stub from my employer to confirm employment and income. I was told conflicting info, one email states they would not accept my offer letter because the company was not going to pay to have offer letter verified and another email states my application could not be approved because they did not like the way my employer verified employment and income through a phone line. My employer is a major hospital system in middle TN with thousands of employees and a phone line is their policy. They are refusing a full refund despite the fact the inability to verify is on their end. This feels discriminatory especially as I have provided a considerable amount of proof of income including most recent check stubs, an offer letter from my current employee and a paystub citing that amount and tax returns.

  Business Response

  Date: 04/15/2024

   

  *************************** applied for an apartment on 4/3 and initially submitted pay stubs from February. Two Dots then requested bank statements or a bank link,which were not provided. She did provide an offer letter for a hospital in *********, but they do not provide the required employment verifications in house. They require that you go through The Work Number, which costs us $60 per verification. We explained that we cannot use The Work Number for an employment verification and asked if she has recent pay stubs. She uploaded the same pay stubs from February, which are too old. She then provided a tax transcript from 2022.  
  
  I explained to ****** that were unable to verify her income but she could reapply within 30 days and not pay an additional application fee.  Her $200 admin fee refund has already been processed.  
  

  *********************** - Property Manager

• Initial Complaint

  Date:03/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave apartment leasing office $565 for security deposit, application denied because of my background of over 10 years when application asked for 7 years old. I marked"no" because of the age of question. Went to check on the status and was told application was denied. They say i tried to hide my background by not putting i am a felon on the application so that was grounds for keeping our deposit with no apartment or no where to go because we didnt renew the lease because we were giving a move in date... HELPPP. We are out a apartment and 500+ dollars we barely had to give thinking we were moving in on the 29th of this month as promised.

  Business Response

  Date: 03/25/2024

  Please let me know the name of the specific apartment community that is being referred to and I will forward to someone to assist.

  Thank You,

   

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid rent at the ********* apartments in ******* **. On February 29, 2024 I went to speak with the property manager the 3rd time about the noise level of a resident. The property manager stated will reach out to the resident. Shortly after the resident speaks with the manager, the resident decides to come bang on my door repeatedly saying hello and maintenance for over 10 minutes trying to get me to open my door. I felt very unsafe at that moment. Of course the police was called to my home. The police was asked to go talk with the resident but not sure of the outcome. I was told by property manager I can move to a different building. I decided to have them let me get out of my lease because per the lease agreement the other resident violated the lease by coming to my door in a threating way. The company violated due to my complaints should have been confidential when speaking with the other resident. I'm asking now that due to this situation I'm have been under distress and uncomfortable living in my home I need the next month of 8 days until I move to be a credit and half of the rent. This place doesn't live by the agreement that every residents signs to move in. The complex also has a quiet time between 8pm and 8am. I have attached a video per the property management thats what was needed and it's nothing being done about it

  Business Response

  Date: 04/19/2024

  Hi ******,
  
  Please see my response below:
  
  *********************** came into our office to make a formal complaint against her upstairs neighbor. She came in very upset complaining of excessive noise since her upstairs neighbor had moved in. I made her aware of our process for handling noise complaints and re-assured her that I would be addressing the situation with the resident and would work toward a solution for her. Once ***** left the office I immediately reached out to her upstairs neighbor via phone and began discussing the complaint that we had received along with a few other factors regarding his move in. After explaining the nature of the complaint with the resident I was confident that we would be able to work towards a solution that would satisfy both residents involved. Approximately 20 mins later ***** returns to our office irate and visibly upset as she had been told that there was a man banging on her door and she was asking me what her upstairs neighbor looked like. That was not something that I was at liberty to discuss so I encouraged her to contact the local authorities which she did. A few minutes later she returned to the office with police, and I explained the options that she had at the time. I gave her the option to transfer into another apartment and she refused and said that if she was moving that she would be moving out of ******************** In our conversation, I learned that in return for the noise that she was hearing that she was reciprocating by banging a broom stick up against the ceiling instead of allowing the office to handle her complaints.I explained to her that if she wanted a quicker solution that I needed her to handle her complaints in the office and not reciprocate in that manner because then she could have had complaints in return. She then took her complaint to corporate where the decision was made to allow her out of her lease with a 30 days notice and no additional monetary penalties for the inconvenience that she had suffered.
  
  I completed Miss ******* move out walk last week and she seemed in good spirits and was grateful for her time at ****************************************** ********* Manager

  
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to live in Orion ****** Park, **********, Unit 4405. While moving in I explicitly noted that the bathroom was not clean. I have diligently outlined each issue on both the Inventory and Condition form and the Leasing term, providing clear details and signatures. I raised a service ticket as soon as I moved in indicating the presence of mold in the restroom, the maintenance team responded by recaulking the tub, as documented in the service ticket below. No concerns were raised when I initially submitted the maintenance ticket. It is noteworthy that the leasing team is expressing disagreement and raising concerns only upon my request for lease termination. If the leasing team disputes this claim, it prompts the question of why there was no objection or concern raised when I originally submitted my notice following the guidelines of the Inventory and Condition form. We can observe the resurgence of black mold. The home was turned over to us without the vents being cleaned, and it harbors a significant amount of dust. Additionally, the maintenance team improperly installed the dryer. Upon promptly reporting and supplying photographic evidence of the dirty duct, both the maintenance and leasing teams swiftly initiated duct cleaning, deviating from the usual 10-day turnaround time for other maintenance requests, and this was done without the stipulated 24-hour notice. It was brought to attention that the duct had not undergone cleaning for over a year. The polluted air circulating through the duct system adversely affected my health. Despite the duct cleaning efforts, the task was not executed thoroughly, and the air quality remains extremely poor even after the filter replacement. Due to the substandard living conditions in the assigned residence my health has been consistently compromised, resulting in frequent illnesses which was confirmed by my doctor. Despite my efforts to address these issues, the living conditions have not improved, compelling me to take the decision to terminate the lease. In light of these circumstances, I have given the required 60-day notice to vacate the premises. Considering the evident health hazards and the ongoing inconvenience I have requested the leasing team to consider waiving the lease termination fee. It is my belief that the existing conditions warrant an exception.

  Business Response

  Date: 03/01/2024

  Response:
  He moved in 8.13.2023 and his lease was written to expire 8.12.2024
  He gave notice to move on 12.27.23 and told one of our agents he bought a house
  He moved out early on 2.26.24
  His first work order for suspicious growth was in Dec. and supervisor took the attached photos and did re-caulk the shower and explained he needed to clean his shower and that if he did not keep the shower dry and aired out, he could get some suspicious growth if not kept clean
  We did clean his air duct vents and checked and cleaned his dryer vent on 12.28.23, one day after he reported that he thought air duct vents were dirty.
  Manager walked the unit with resident in Jan. and explained there was no visible mold and that he would be kept to paying the termination fees.
  I spoke with this resident one on one and explained I could not waive the early termination fees.    
  The day he turned in keys, the manager and assistant manager walked his unit and they noticed a very clean apt.  The resident explained they hired professional housekeepers and that they cleaned his home.  Only charges we applied to his account were the termination fees and final utilities.
  We have explained to him we are not in agreement with waiving the termination fees and he could make payments if he wanted to.  We explained he had 10 days to pay and after that ********* will pick up the file to start collections.
  Thank You - ****************************** - Area Vice President   

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21360974
  
  I am rejecting this response because:

  I submitted notice on 12/27/23, the day my doctor confirmed health issues due to hazardous living conditions. 
  
  My first work order for growth of mold was raised on 10/09 I have attached the proof. Even then all they did was to re clauck and never addressed the root cause, never advised me of anything about keeping the shower clean. I saw the resurgence of mold in December when I bought this to leasing teams attention during the day I was giving notice citing the conditions, they started to frame a different story and asked me to keep the shower clean. ****** was never handed over clean and had mold during move in and I have clearly mentioned that in the move in inspection report which was signed and accepted by their agent.
  
  Even after cleaning the duct air quality in the home never really improved and all that they did for the mold was to just reclauck instead addressing the root cause. Also the property manager said they might have to do a mold test to verify they never did the test as they know it might backfire on them.
  
  It was due to hazardous living condition I had to move out of the apartment as it was confirmed by *************** would require refund of the termination fee.
  Sincerely,
  
  *************************

  Business Response

  Date: 03/06/2024

  See below - RAM has no additional response.

  He moved in 8.13.2023 and his lease was written to expire 8.12.2024
  He gave notice to move on 12.27.23 and told one of our agents he bought a house
  He moved out early on 2.26.24
  His first work order for suspicious growth was in Dec. and supervisor took the attached photos and did re-caulk the shower and explained he needed to clean his shower and that if he did not keep the shower dry and aired out, he could get some suspicious growth if not kept clean
  We did clean his air duct vents and checked and cleaned his dryer vent on 12.28.23, one day after he reported that he thought air duct vents were dirty.
  Manager walked the unit with resident in Jan. and explained there was no visible mold and that he would be kept to paying the termination fees.
  I spoke with this resident one on one and explained I could not waive the early termination fees.   
  The day he turned in keys, the ******* and asst ******* walked his unit and they noticed a very clean apt.  The resident explained they hired professional housekeepers and that they cleaned his home.  Only charges we applied to his account were the termination fees and final utilities.
  We have explained to him we are not in agreement with waiving the termination fees and he could make payments if he wanted to.  We explained he had 10 days to pay and after that ********* will pick up the file to start collections.
  Thank You - ****************************** - Area Vice President

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21360974
  
  I am rejecting this response because: 
  

  They are not even trying to edit their response, even in the face of proven falsehoods backed by evidence, highlights a lack of initiative in the management. This could serve as a significant example of the living conditions within the premises.

  I submitted notice on 12/27/23, the day my doctor confirmed health issues due to hazardous living conditions. 
  
  My first work order for growth of mold was raised on 10/09 I have attached the proof. Even then all they did was to re clauck and never addressed the root cause, never advised me of anything about keeping the shower clean. I saw the resurgence of mold in December when I bought this to leasing teams attention during the day I was giving notice citing the conditions, they started to frame a different story and asked me to keep the shower clean. ****** was never handed over clean and had mold during move in and I have clearly mentioned that in the move in inspection report which was signed and accepted by their agent.
  
  Even after cleaning the duct air quality in the home never really improved and all that they did for the mold was to just reclauck instead addressing the root cause. Also the property manager said they might have to do a mold test to verify they never did the test as they know it might backfire on them.
  
  It was due to hazardous living condition I had to move out of the apartment as it was confirmed by *************** would require refund of the termination fee.

   

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late September or early October 2023 I was searching for an apartment in **********, *******. I visited ********************* at ******************************************************************************* which is owned and operated by RAM. I was VERY clear that I was seeking a quick approval and needed an apartment that day or the next and that my credit was over 800. I was guaranteed by the agent that I could get approved that day and move in. This was a lie. Because the application process drug on for several days, I found a different apartment and moved elsewhere. I contacted the agent and advised I was withdrawing my application and to cancel it. Now I am receiving a "move out bill". I have never lived at the building in question and did everything by the books to advise of the change in my application status despite RAM's lack of communication and having been lied to about the application process. I would like this company to cancel the bill for $250.

  Business Response

  Date: 02/20/2024

  
  This applicant completed his online application during the transition/ takeover period and nothing was able to be processed on his or our side. He withdrew his application and does not owe the balance he is referring to. 
  
  I have withdrawn the file as of this morning and he should no longer receive any additional calls or e-mails. 
  
  Thank you for bringing this to my attention.

  ******************* - Property Manager

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me now that I have confirmation in writing that the invoice was generated in error and that neither ***************************** ********** Ramos (my husband and whom the letter was addressed) nor myself owe any balance to RAM LLC or their subsidiaries.  As such, we expect no further billing, collection, or credit reporting activities. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified of lease terms charges totaling $1,007.15 way over the 30 days required time frame by law.This notification was sent by email on August of 2023 and my lease ended in May 2023 was.Unfortunately this was reported to all 3 credit bureau agencies by 2 different collections companies, for the same debt/charges of $1,007.15.I settled with Transworld on Jan 19th and brought the account current.I called both agencies and they both advised the debt is with them from ************** apartments/ Ram property managment.Transworld ********** and 2nd agency reporting for the same debt Professionals Debt Mediat.I need this to be updated and corrected.************** apartments Phase 1.Rams mgt sold this debt twice.Even though I paid the collection this is affecting me because this company's reckless oversight and disregard for their past and future tenants.Unfortunately I have not been able to rent any apartments because of this discrepancy and now my kids and I have to stay in a hotel and rent a storage unit.I called ************** and was told I need to email the property manager *********************************** @ rams mgt and I never received a response back.I have dispute this with the credit bureaus.

  Business Response

  Date: 02/19/2024

  ************** moved out during the *** and Ready collections transition.  Due to this, she was sent to *** by the property, but Ready Pay which is integrated with Yardi also pulled her information and sent it to their collections.  The resident did make a payment to Ready Pay, but *** was aware of the payment.  The property contacted them this week to remove her balance and will make adjustments to her credit.  The credit adjustment will take up to 90 days to reflect on her report.  The property has informed her of everything, but they have not heard back from them.  

  Thank You,

  ******************************* - Area Vice President