Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aaron's has 1717 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's

  5850 US Highway 431 Albertville, AL 35950-2048

• 

  Aaron's Sales & Lease Ownership

  4111 Montgomery Hwy Dothan, AL 36303-1518

• 

  Aaron's Sales & Lease

  105 Scouting Cir Troy, AL 36081-2540

• 

  Aaron's Sales & Lease Ownership

  2556 Cobbs Ford Rd Prattville, AL 36066-7708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't had dealings with the buisiness in over a year now and all of a sudden they are calling me every day. I have no dues to be paid. They are harassing me. I'm tired of it. I once before asked them to stop contacting me and that lasted until now.

  

  Business Response

  Date: 01/30/2025

  ********,

  Thank you for bringing this to our attention. We have taken the necessary steps to ensure that you will no longer receive any future calls from us.  Your customer service reference number is: HSC1447898.  If you have any further concerns or questions, please do not hesitate to contact us at **************.

  Kind regards

• Initial Complaint

  Date:01/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a G E stackable washer and dryer thru Arrons rental with good intent to purchase thru rental I was able to use the new washer for 2 days then the appliance Started failing I called Arrons 3 times about the issue and after the 3 ** **** they came to pick up the appliance for repair they did offer a temporary washer I have called Arrons several times to obtain repair information all I got was the appliance wasnt back Arrons policy stated they send repairman to your residence Arrons told me that they send it out to date 6 weeks the appliance hasnt been returned to me however I am still making the monthly payments keeping the agreement in good standing

  

  Business Response

  Date: 01/30/2025

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution.  Your customer service reference number is: HSC1447945. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Mower from ******* on 06-07-24.The Aarrons app allows you to move your payment for Christmas I did ******* put me one payment behind on my 2-two week payment plan.Aarons sends me a Threating Legal Action on day 12 past due.They show up to my house and questioned my wife the same day. 12-days past due.I called and spoke to the store manger and explained their app allows us to move the payment.He states that is my problem not his. and then adds a home visit fee 12-days past due.This is illegal and I need help.

  

  Business Response

  Date: 01/29/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has made multiple attempts to contact you regarding your concerns but has been unable to reach you, and it appears voicemail is not set up. Regarding the In-Home Collection Charge of $7.00, please refer to the "Other Charges" section of your lease agreement, which outlines this fee. As your mower has been successfully returned, we now consider this matter resolved.  Your customer service reference number is: HSC1442414.  If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband purchased the couch from Aaron last month in December. We have the couch for less than 30 days when we noticed thatthe couch had bedbugs. We contact the errands immediately to remove couch due to infestation Aaron came out got the couch we asked, can they exterminate due to causing the problem? We have not yet got any information. We have lost beds, dressers, clothes, and have many sleepless nights due to this issue we have beenworking calmly to come up with a great solution that was best for both of us. They have left us with no other choice of help. We have lost everything and at risk of losing our home due to having bedbugs in our lease is evaluation. Errands do not even want to pay for extermination. They do not want to pay to replace our beds. We are sleeping on air mattresses all because we purchased the couch less than 30 days ago.

  

  Business Response

  Date: 01/29/2025

  Sanautica,

  Thank you for bringing your concerns to our attention. We take matters of cleanliness and quality very seriously and appreciate the opportunity to address this issue.  As part of our commitment to customer satisfaction, we promptly arranged for a professional pest inspection at your location. The inspection results confirmed that no bedbugs, dead or alive, were found. To ensure further diligence, we also had the pest control company inspect the living room set from our store, and once again, no evidence of bedbugs was found.  Based on these thorough inspections, we have determined that there is no evidence to support the presence of bedbugs related to our furniture. Therefore, at this time, we consider this matter resolved.  If you have any further questions or concerns, please feel free to reach out. We appreciate your business and remain committed to providing quality products and service. 

  Kind regards

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for some furniture at the beginning of November I asked for a refund shortly after in November its now January I have not got the money back. They told me if they came and picked up the living room set that they did deliver. I would get a full refund for the living room and bedroom set which they did not deliver. I never got a bedroom set that I paid for now. I have returned the other furniture just to get my refund for the bedroom suit cause they said it was paid on the same ticket.Therefore, I cant receive a refund for the bedroom suit because I paid for the living room suit on the same ticket so they came and took the living room suit that I wanted and paid for in order for me to get the refund on the bedroom suit and I havent gotten either still Ive involved ***** the store manager whos in confident who promised me a refund in five business days in November Im disabled. Im gonna fix income. I canceled the purchase because my disability check was cut now Im suffering financially all because of a bad consumer choice due to false advertisement and they stole at least $400 of my money and Im very upset. Please help me get my money back. They said I can have it but they wont give it to me. Please help me resolve this nightmare I was wrong on so many levels. I paid on something I never received. I was promised a refund I feel scammed. I feel lied too. I feel given the runaround now they took my money and I have no merchandise cause they had to come take the living room set to give me the money back for the bedroom set as you can see on the ticket I paid for both. I went and logged into my account and I cant even see that activity. Im so upset. I had to involve the regional manager in ******** and its still not resolved. ***** and ***** ***** is the regional manager in golf course. Please help me.

  

  Business Response

  Date: 01/29/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution.  Your customer service reference number is: **********. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying my.promise to pay, I called the local office to have my weekly payments paused until they are actually due (once you do a promise to pay, your renewing the lease, which adjusts your weekly payments-the kicker is that you have to call the local office and have them pause your payments). I was on the phone with the *** for about 15 minutes while she tried to figure out how to do this. At the end of the conversation, she said it was done. I log into my account and my next due date is 1/18/25? How is this possible when the same system said I was paid up until 2/1/25? There has got to be a better system in place that is more accurate and more training for the employees. I also want my account to reflect my actual due date as the current information is inaccurate and withdrawaling funds from an account that is not actually owed is fraudulent.

  

  Business Response

  Date: 02/07/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution.  Your customer service reference number is: HSC1435634.  If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased products from Aarons delivery took forever they wanted to charge me for the product I did not have yet also arrived at my residence to deliver idk what furniture because I was still waiting for the set when unloading Aarons employee scratched up my flooring I also purchased a washer and dryer but when I had to service the washer because it wouldnt drain when the Aarons employee was picking up the washer the employee ended up busting a water line under my mobile home causing roaches whitch my children are allergic to so they couldnt be in my residence also flooding my floor I was a Aarons vip member also there wanting to charge me a small fee still for the remanding balance but I would like Aarons to pay for the damages reimburse me a washer and dryer set due to my sons having health problems and special needs causing conflict at home and Aarons to ***** any outstanding balance and return a ******** switch they took from my special needs child and waive the payment causing my son stress and him not being able to be around his mother/ care taker causing us depression and stress

  

  Business Response

  Date: 01/22/2025

  Zyree,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Your account has been transferred to our *****************************.  You will need to contact our ***************************** at ************** directly during normal business hours to discuss your account and how we can assist you. The hours of operation for our ***************************** are as follows: Monday Friday 9am 6pm (EST).

  Kind regards

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stated on the commercial radio ad that if you have a problem making a payment call and they can do a payment extension. I have tried reasoning with them but, no luck. I've been with this company paying for a computer I purchased new for college online for a year now. I also had a membership plan that I purchased for times when I could not make a payment on time. The insurance was supposed to cover this but they told me something different when I asked to use the benefit. Also, they have debited transactions from me without my consent on one occasion. I have contacted their corporate office and they told me on two occasions that the regional manager would get in touch with me to solve the issue of them not wanting me to make payment extension. I pay my payment with my loan disbursement from financial aid.

  

  Business Response

  Date: 01/22/2025

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our internal records indicate that several attempts have been made to contact you in regards to your concerns but unfortunately, we were unable to reach you.  Your customer service reference number is: HSC1434301.  We kindly ask that you please reach out to us at ************** so that we may assist you.

  Kind regards

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22790691
  
  I am rejecting this response because: Aarons is not being totally honest.  On two occasions I have called corporate to resolve.  Corporate informed me that the regional manager would contact me and never have done so at all.  I only contacted him to ask him for time to pay my bill to get my account back in good standards and talk about their commercial that states if you have a problem paying your bill on time- its no problem you can call and they will work with you on your payment management.  I tried this and told me I would have to wait four months before getting a payment extension.  I dont understand them but I have six payments left on my merchandise and I will not purchase anything from there again.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/29/2025

  *****,

  Our team has been actively trying to reach you regarding your concerns, as we are committed to addressing them in a timely and effective manner. Our Regional Manager has made several attempts to contact you but has been unable to connect, and it appears that voicemail is not set up to leave a message.  To facilitate direct communication, our corporate office has provided you with the Regional Managers direct contact number. We encourage you to reach out at your earliest convenience so we can discuss your concerns in detail and work toward a resolution.  We look forward to speaking with you soon.

  Kind regards

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rent a PlayStation 5 from Aarons and they overcharging me for a PlayStation 5 Slim and I feel I was deceived so this is what I want I feel that they owe me a free month on this that is the right thing they do is give me a free month. This what they did they advertised PS5 Slim and they charged me for it I have a PS5 the box says it's a PS5 not a PS5 Slim so what I want is a free month, plus I want $20-$30 off what they are charging me. This is false advertisement. I even took the PlayStation to gamers alley and he told me it wasn't a slim they told me that Aarons screwed me. If they don't do this for me I'm going to legal action and this is typical from this store the employees think they have the right to disrespect their customers on the phone and their manager ***** has done thing about this issue. I have complained numerous times about his employees disrespecting me and my husband on the phone and ***** has done nothing. He should be fired! The District manager did nothing when I complained about the disrespect and he refused to do anything I also told Aarons that after I'm done paying off what I have now from I will not bring business with them anymore I will be calling my attorney.

  

  Business Response

  Date: 02/10/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our ********************* Team has had the opportunity to discuss with you your concerns and is working with you toward a resolution.  Your customer service reference number is: HSC1436241. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I bought a washer and dryer from Aarons in ****** the washer and dryer both have been in the shop 4 times each well still having problems with the dryer but they tell me theres nothing wrong with it but its getting super hot to the touch and it doesnt even blow enough to open the dryer vent outside and the tube is very clean there isnt any lint in there but its all good when it catches fire then maybe they will do something about it I dont want to deal with these people in ****** ever again I bought a freezer from Crowleys never had a bit of problems at I dont want them to call me bc I wont ever deal with them again I will only deal with ******* aarons

  

  Business Response

  Date: 02/04/2025

  Vernete,

  Thank you for bringing this to our attention. We have taken the necessary steps to ensure that you will no longer receive any future calls from our ****** location.  Your customer service reference number is: HSC1433687.  If you have any further concerns or questions, please do not hesitate to contact us at **************.

  Kind regards