Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron Sales & Lease

  1720 Al Highway 21 S Oxford, AL 36203-2460

• 

  Aaron's

  1725 Ashville Rd Leeds, AL 35094-7556

• 

  Aaron's

  807 East Battle Street Talladega, AL 35160

• 

  Aaron's Rents

  721 9th Ave N Bessemer, AL 35020-5305

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3 2024 I was making a one time payment for my boyfriend with my direct express card, and they took put 2 payments one of which I authorized, but the other payment I did not ******* I made that..but the other ****** I isn't make.ive email and talked to corporate office, and called and emailed the store. Spoke with the manager and I still have no refund or any kind of payment back to me .I have papers from my bank.. boyfriend also talked to the manager. And still nothing. I only paid ****** they stole ****** I want my ****** back they stole.

  

  Business Response

  Date: 02/10/2025

  ******,

  We appreciate you reaching out regarding your payment concern. Upon review, we confirmed that a duplicate payment was made on 12/3 through our mobile app, and was not processed in-store or by any of our employees.
  Our Regional Manager has discussed this matter with the account holder, and a resolution has been reached. If you require any further assistance, please do not hesitate to contact us at **************.

  Kind regards

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22886504
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****.because the account holder is not the owner of the card I am.

  

  Business Response

  Date: 02/17/2025

  ******,

  Our records indicate that the payments were authorized by the account holder. However, if you believe these charges were not properly authorized, you may dispute the transaction with your bank. If the transaction is determined to be unauthorized, we will process a refund and charge back the account accordingly.

  Kind regards

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aarons rental company makes harassing phone calls several times a day even after communicating with them they continue to call during work hours school etc. *********** practices usury charging exhirbant prices for goods and preying poor ********** communities. Aarons has had litigation filed against the company in several other states for these practices. I have given them a time I could close my account and would like for no contact from this company any further

  

  Business Response

  Date: 02/10/2025

  *******,

  Thank you for bringing this to our attention. We have taken the necessary steps to ensure that you will no longer receive any future calls from us.  If you have any further concerns or questions, please do not hesitate to contact us at **************.

  Kind regards

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Aarons corporate office about my account issues and customer service . I keep receiving calls from Arrons demanding more money after paying my monthly amount and threats are being made about the items I am leasing from Aarons to be picked up . I spoke with corporate customer service two times and a district manager still havent contacted me .. I am arguing with workers over the phone because Im never speak with same person so Im being told something different everytime !!!!

  

  Business Response

  Date: 02/10/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution.  Your customer service reference number is: HSC1456967. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original date of transaction was January 17th 2025.I can attach the receipt if need be. I did the necessary paperwork for a washer/dryer set from Aarons. From the beginning it was an utter sh*t show. I called the store to ask if they had washer/dryers in stock and they didnt so this set was ordered from the corporate website . Okay cool, so I would check periodically because there not any information on the site of what the sku numbers would be until about a week later, which said that the delivery was in progress which was cool. However, come Monday January 20th, I called corporate and they told me the set was actually delivered on the 20th at about 8:30am .. okay cool. So, I called the store to see when it would officially be delivered as there was a payment to be made on January 24th I believe, and I made it blatantly clear, Im not making a payment on something I dont have. So, I was told by some weirdo who answered the phone at the actual location that it still had not been delivered. Okay girl, you lying. It was cold weather the 20th and the 21st and there was a blanket of snow on the 22nd and 23rd.. I called again and spoke to a ***** or ******* .. some new employee and he said I had to talk to the general manager for a delivery date. All this time I had been waiting on a call from the general manager anyway. So, I let it be until the following Monday the 27th. I spoke to someone and she stated the manger tried to call me, I proceeded to let her know that was a lie, but the deliver was scheduled. Come Tuesday the unprofessional manager calls me for the set to be delivered. Its delivered and set up. The WASHER DOES NOT SPIN OR AGITATE & THE ***** TAKES 3 hours to dry one SOLITARY pair of pants. They until end of business day January 31st to fix or replace this s***** set or Im taking it to court.

  

  Business Response

  Date: 02/13/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give this place negative stars, I would.This was the worst experience Ive ever had. I ordered furniture in December 2023, and everything was fine until October 2024, when I needed to move apartments within my complex. I called Aarons to ask if they could help move the furniture, and they confirmed this was a service they offered. I scheduled the move two weeks in advance.The Saturday before moving day, I stopped by the store and confirmed my Monday appointment with the manager, *******. I even saw my name written in the book. But on Monday, no one showed up, and no one answered the phone. On Tuesday, I finally reached someone who claimed I was never on the schedule. ******* then told me I was supposed to call to confirm the time, even though we had confirmed everything in person.I explained I had to move immediately to avoid extra rent. ******* said hed call me back within an hour and assured me someone would help, but five hours passed without a response. When I called back, he blamed me for not following up earlier. He promised someone would come by 7 PM, but no one ********* Wednesday, someone finally came out, but they only moved half the furniture and damaged my nightstand in the process. Frustrated, I called on November 16 to schedule a pickup and have been dealing with the same issue ever since. No one shows up for the scheduled pickups, and instead, they leave notes on my door while Im at workdespite knowing my availability.Every time I call, I have to explain the situation again, and they just apologize and schedule another failed pickup. *** even requested a call from corporate, but no one has contacted me. Now theyre claiming I owe payment for keeping the furniture, which is damaged, incomplete, and non-functional.Aarons lack of professionalism and customer service is appalling. Ill never shop here again and strongly recommend others avoid them as well.

  

  Business Response

  Date: 02/19/2025

  ****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Your account has been transferred to our *****************************.  You will need to contact our ***************************** at ************** directly during normal business hours to discuss your account and how we can assist you. The hours of operation for our ***************************** are as follows: Monday Friday 9am 6pm (EST).

  Kind regards

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22856793
  
  I am rejecting this response because:

  I must emphasize my continued frustration with the lack of follow-through on this matter. Over the past four months, I have called multiple agents, left ****** reviews, and emailed your customer relations department as directed, yet I have not received the resolution promised. Despite numerous assurances that a district manager would contact me, I have yet to receive that call. Additionally, I have scheduled multiple pickups, and no one has arrived to retrieve the pieces.

  
  At this point, I have no intention of making further calls. What I need is written confirmation that my credit will not be impacted due to your companys failure to follow through on its commitments. A response to this email or to my previous email sent on January 23, 2025, will suffice, ensuring clear documentation and preventing any misunderstandings.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 02/24/2025

  Nena,

  We appreciate your patience during our review. Following further evaluation, our Senior Regional Manager informed you that your agreements have been updated from a "Charged-Off" status to "Paid in Full." Rest assured, this will not negatively impact your credit, and all collection efforts have been discontinued.   If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do rent from this establishment my weekly payment is less than 80 , I noticed after I made my payment from my debit card on 1/9 that they went into my husbands account and ran a payment of 405 and some change. I brought this to the store managers attention even sent him screen shots several times showing it was processed from my husbands account. Each time I go to follow up its the same run around oh the regional manager is going to call you, well still no one has called me

  

  Business Response

  Date: 01/22/2025

  *******,

  Thank you for bringing this matter to our attention. Could you please provide the phone number/email address and store location associated with the account referenced in this complaint? The information currently provided does not match any account in our system. Once we have a clearer understanding of your concerns, we are committed to resolving the issue promptly and efficiently.

  Kind regards

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with Aaron's located in *******, ** because they had a promotional deal for one cent for the 1st week. I requested the weekly payment for the item I was shopping for. At checkout it was switched to monthly, so I contacted the store to have it fixed. The Sales Manager at 1st stated that he couldn't do it, then he changed saying he can put it back to weekly but I would have to make an extra payment for the full amount before the item can be delivered to me. No where on the website does it say have to pay for 2 weeks before getting any item. To me this is false advertising. The website says a ***** pays the 1st week.

  

  Business Response

  Date: 01/30/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Per your discussion with our Regional Manager, your account has been closed, and your card will not be charged. Were glad we could provide clarification regarding your concerns, and we appreciate your time. Should you need assistance in the future, please dont hesitate to reach out.

  Kind regards

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22836390
  
  I am rejecting this response because:
  I feel that's Aaron's feels that they can treat people crappy and that's ok. It's not ok to treat people crappy.

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 02/04/2025

  *******,

  We would like to assure you that your feedback is taken seriously, and we will use it to improve the training and support provided to our team members. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in the store and ordered a bedroom set. Paid half the monthly payment to get it delivered. They delivered what they had and told me the 5 drawer dresser would come at a later date. The bedframe was missing railing and brackets so they left a metal bed frame to hold up the mattress. A month later it finally came in and they set up date to come out. The railing broke almost 2 weeks later, it was put on wrong by Aaron's employee so they made a different date to come back to replace broken part. They were sent without the brackets, just the railing. They again put the metal bed frame under the mattress. A month went by and ***** contacted me or came to finish fixing. I then called and told them to take the mattress and bedframe back. I don't want bolts and screws and wooden planks just laying in my room. I said I have paid for 5 months ( 4 months at the time but since they took out another payment even though I called twice to make sure I was off the auto pay and assured both times I was but they took out for November I said come the end of the month for items not finished and not paid for) I was not paying them anymore. Altogether paid $1,118 and I would keep the nightstand,5 drawer dresser and dresser with mirror because those were put together and by the itemized receipt shows those cost $935 so I will take the *** since it was within the 180 days and I wasn't paying them another dollar. The employee said he will have to confirm that was okay with a manager and put me on hold for three minutes and said that was fine they will come for the mattress and bed frame. I thought that was all over until the manager has been calling harassing me to pay for furniture I OWN. I explained this was already taken care of. We talked about this. They have the unpaid items back. The last voicemail I have from him, he called me stupid. I will contact an attorney and BBB

  

  Business Response

  Date: 01/21/2025

  ********,

  Thank you for bringing this matter to our attention. Could you please provide the phone number/email address and store location associated with the account referenced in this complaint? The information currently provided does not match any account in our system. Once we have a clearer understanding of your concerns, we are committed to resolving the issue promptly and efficiently.

  Kind regards

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrons, your company operates unprofessionally on every level of competence.I honestly feel this is not a safe place to rent from, ***** intimidates me every contact i have with him and ***** defends him. Every phone call I've made to your ************ store ***** was disturbing, to say the least, he tried to tell me to give him my card information then he would tell me what I needed to pay, but would not tell me what I was paying beforehand, he said to me one time 'your going to do what i tell you to" he told me I can't afford to make my payments and I can turn my stuff in, and I had never missed a payment. There's another woman who calls periodically to tell me I owe money and they sent someone to my house, I owe late fees and fees for them coming to my home, but each time it was false they merely apologized. I called one time because I didn't see my payment come out and I wanted to ensure everything was ok, I was told they sent someone to my house and I have late fees, this is the same day my payment was due mind you, never a late or missing payment and this is how I was treated, I don't need thugs calling threatening me out of the blue or someone trying to get my card info but can't tell me why or for how much, people at Aarons can not answer basic questions, and the ** ***** is just as incompetent I could tell he didn't want to speak to me and this was after I had to call three times to get a call from him so at this point I was already done, why does it take a month and three calls to get a callback? I have never experienced such things in my life, you need to listen to your phone calls and watch your recordings. this place is not safe there are men that work there that are aggressive to woman.

  

  Business Response

  Date: 02/13/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  *********************** be assured that your concerns are taken seriously, and we will use them to enhance the training and support provided to our team members.  If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

   

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When me and my wife opened the account we told employees that 1 my wife is court ordered by social security disability court that she is in complete control of my income and bills as well as court appointed by the department of veterans affairs as my care giver due to my mental and physical disabilities. We have filed multiple complaints and Noone from corporate has returned a call or anything. We provided documents showing both court appointed things to the store they said it would be due on the 3rd monthly which coincides with the monthly checks. They have constantly told us at office they would fix it but they have yet to do it. ***** has spoken with my wife every month when they show up because they refuse to contact her regarding the bill when she is legally responsible for it. They told us they had to put my name on the agreement but they would make sure they only call and talk to her about it and they still refuse to call her and keep harassing me which has now agitated my severe ptsd and am ready to get a lawyer if this can not be resolved or fixed. ***** told ***** my wife that he would make sure nobody called my number and contact her as well as he would make sure our due date is when we get paid monthly on the 3rd. He has fialed to do this as my wife has texts and I have emails saying that it's past due even before the 3rd. She spoke with ***** on Jan 14 again regarding these constant issues we are having and even when she tells them that they have not honored anything they have said still it goes in one ear out the other. This has been extremely frustrating that your company has such poor customer service and refuse to honor or correct yall message **** We need someone higher in the chain obviously to reach out before we make anymore payments and if we do not here from anyone we will have to take legal Actons when we have evidence and witnesses to these issues. This is not how businesses should treat customers and especially ones who are disabled.

  

  Business Response

  Date: 01/30/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our internal records indicate that several attempts have been made by our Regional Manager to contact you in regards to your concerns but unfortunately, we were unable to reach you.  We kindly ask that you please return our call so that we may assist you. 

  Kind regards

  Customer Answer

  Date: 02/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the regional manager call why did he or she not leave one voicemail I have the last 6 months of voicemail and have gone through all of them and not one was from regional manager. I  am not trying to be rude but we have had ongoing issues with this store location and I am being told they have contacted me when a manager never leaves a voicemail never heard a manager not do that is why I am asking and going through this route because employees at location have told me and my wife that it does not show one single complaint filed in our records is what ***** told us. I am willing to speak with regional manager but I do have appointments I'm dealing with due to disabilities as well as I was sick too. I never delet my call log or voicemail I do 1 time a year I screen all of it. I can be reached at ************ Please leave me a voicemail if I don't immediately respond so I can know who to call and what number.
  
  Sincerely,
  
  ******* ********