Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron Sales & Lease

  1720 Al Highway 21 S Oxford, AL 36203-2460

• 

  Aaron's Sales & Lease Ownership

  4111 Montgomery Hwy Dothan, AL 36303-1518

• 

  Aaron's Rental Purchase

  9532 Parkway East Birmingham, AL 35215

• 

  Aaron's Sales and Lease Ownership

  1484 7th St S Clanton, AL 35045-3745

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress from Aarons furniture and and when I tried returning it they refused even though I had 60 days to return the mattress. I refused to pay and they showed up to my house after 2 weeks of non payment. They are calling and harassing my family members where they had to black the phone number. Harassment over a $75 payment is unacceptable and showing up at my house is uncalled for since they refused to take back the mattress.

  

  Business Response

  Date: 09/26/2024

  ****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Based on internal records, our Regional Manager has had the opportunity to discuss with you your concerns and our team successfully scheduled a return to collect your merchandise.  Your customer service reference number is:  HSC1321137.  If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my refund. When I call Aaron's customer service, they claim that they would "escalate my complaint" and have the "regional manager call me" but they never called.

  

  Business Response

  Date: 09/26/2024

  ***********,

  Thank you for bringing this to our attention. We appreciate your patience during this process. Based on internal records, our General Manager has had the opportunity to address your concerns and provide clarification regarding the status of your refund.  Your customer service reference number is:  HSC1321136.  If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ********

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered dressers and they came to deliver and said the manager wanted me to call them. So I did and one was out to lunch and the other one wasnt in. So I was talking to who answered the phone. They wanted a credit card to put on file and I told them no. So they wanted another phone number and I dont have one. I only have is this number. So they wouldnt let me have the dressers. Never mind Ive been a customer since 2011. And I have spent a lot of money there. They say no credit check which is a lie. They post to my credit. Now mind you I just paid my refrigerator off and I was ordering dressers. *** bought 2 washer and dryers sets, two sofas sets, riding lawnmower, a refrigerator all since 2011. Yes I get behind on my payments but I always pay. And pay them off completely. I dont answer my phone if I dont know the number and I block they if they dont leave a message. I have spend a lot of money at Aarons and this is how they treat me.

  

  Business Response

  Date: 09/26/2024

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Based on internal records, our team has had the opportunity to discuss with you your concerns and is working with you toward a resolution.   Your customer service reference number is: **********.  If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I changed my payments to monthly on August ******* I talk to the manager and also talk to the corporate office manager about it . I stated wanted to do monthly starting September 30 which is ******. I got a message from ez pay that it is due September 15 which yesterday. I checked 2 weeks ago it was saying September ******* . Im confused.

  

  Business Response

  Date: 09/20/2024

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Based on internal records, our Regional Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution.  Your customer service reference number is: **********.  If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:09/14/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been showing up at my house hanging door tags and claiming that I have not been making timely payments when indeed, I have. I have requested for them to stop but instead, they continue without reason or cause because I make my payments when I say that I will. This is embarrassing and unnecessary. Furthermore, I feel as if they are doing this to harass me which is unethical and unprofessional.

  

  Business Response

  Date: 09/20/2024

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Based on internal records, our General Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution.  Your customer service reference number is: HSC1317361.  If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22286708
  
  I am rejecting this response because: the statement made by Aarons is false. No one has reached out to me. I just want them to respect my rights as a customer. Showing up at someone's house after they have paid you is illegal and harrassment.

  
  Sincerely,
  
  ****** ********-******

  

  Business Response

  Date: 09/25/2024

  ******,

  We apologize for any confusion. On September 24th, our General Manager had the opportunity to discuss your concerns and provide a resolution regarding the frequency of your account due dates.  We appreciate your patience during this process and if you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********-******

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #E3199412, Order #E3199416 were placed on 09/11/24, and cancelled by Aarons home office. When I went to the store after being told by Aarons home office that I HAD to shop local. At that point the Mgr **** stated loudly and continued to repeat loudly that there was nothing he could do for me. I then left the store. There was a change to my account so i contacted the store only to be talked to very rudely by *****, sales manager, and was told that id received refund at some point. I them contacted Aarons home Solutions office. They attempted to assist and told me that they had it cancelled however the store needed to cancel the order and start the refund. When the customer service agent reached out to the store she stated that *****, the sales manager had hung up on her. I feel like store personnel are waiting to cancel my order that i never received and are withholding my refund which is a violation of their cancellation policy.

  

  Business Response

  Date: 09/20/2024

  ***********,

  Thank you for bringing this matter to our attention. We would like to assure you that your feedback is taken seriously, and we will use it to improve the training and support provided to our team members. According to our records, on 9/12/2024 a refund was processed in relation to your recently cancelled orders.  Please note that it can take up to 10 business days for the refund to be fully processed and reflected on your bank account.  Your customer service reference number is: HSC1317347.  Please do not hesitate to contact us at **************, if you have any further questions or concerns.

  Kind regards

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently uying a riding lawn mower. That is under warranty through this company. I called to have the warranty part ordered, they have yet to order the park. It has been over 1.5 months. I have called multiple times in regards to the said part is under warranty with no resolve. I have been continuing to pay on this product for a month and a 1/2, along with having to pay an outside person to come cut my yard because they are not doing their job when I do call and ask for it. Their response is, what do you expect me to do about it? While I am the one still paying for a product that's under warranty. I cannot use. I've tried to contract **** the district manager and regional manager. They will not call me back, so my next step is the Better Business Bureau. And my attorney

  

  Business Response

  Date: 09/16/2024

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Based on internal records, our Regional Manager has had the opportunity to discuss with you your concerns and are working with you toward a resolution.  Your customer service reference number is: HSC1306167. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22259540
  
  I am rejecting this response because: i originally tried to work with Quinton  ******* manager, This is true, but after me and the ******* manager spoke. The decision was made that I was going to get him (*******) *********** and the part numbers that is needed. And he was going to personally order the parts from a location of my choice. The following day, that morning, shortly after returning home from work. The regional manager  had the district manager (***) at my house, banging on my door after I have done express to him, I do not wish to speak with *** or anybody from that ******** location due to the surrounding circumstances. I tried working with those members for a month and a half with no resolve. Then when I come outside my home after being woken up by *** banging on my doors, I come to find him in the back of my property, looking around in my building. Hi, immediately called ******* the regional manager, asking him why *** is out there at my house? Why am i receiving letters stating my account is In severe delinquency mode and he's quoted to me. He has no clue.Why *** is there?He stated *** should not be there. So with all the lying, all the harassment and the phone calls and the saying my payment is in delinquency status. When it was not? And I have bank statements and receipts from them showing this. I did not breach the contract they did. With everything that's taken place and the way I have been treated and talked to by aarons establishment and workers I am requesting a full refund. They have lied, belittled me along with harrass me over the phone and showed up at my house 2 times to pick the mower up for no reason but there own (which is a form of intimidation).  I even went into aarons to speak with them face to face one day and a short color man I believe ******* told me that I was at the wrong place they don't work on mowers, when I asked for a manager or **** (the original smart mouth employee) he said they was busy and I would have to wait, but **** and 3 other employees was standing there laughing and talking in the office behind him with the door open. As I was leaving **** even asked what I wanted and he (****) said yeah he can just wait. I will tell you and anybody else that would ever want to know they need to clean house at *********************************** location. When *** came out there, the last time he told me everything was all screwed up because his wife had cancer, but ******* told me that everything was screwed up because ****, had head surgery and he's been making a whole bunch of mistakes ever since. It  sounds to me like it's a bunch of he said she said, lies trying to cover their own a**. The only reason I am getting any type of attention is called "After the fact". No one try to help until I had to call the better business bureau and get y'all involved. The day I filed the complaint with y'all is the first day that I got any call or  type of response from aaron's at all. So yes, can I please have my full refund so that I can wash my hands of aarons and there employees all together. I am not asking for a full refund and expect them to keep the lawn warm. After the experience, I do not want a lawnmower or have anything to do with people that are like aaronds and the way they conduct business. I have now had to pay someone to cut my lawn. A total of 9 times out of my pocket. That's $75 a shot. When I have a lawn mower that I am paying $6000 for it. Setting around that I cannot use this because aarons broke their contract.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/23/2024

  *******,

  We will have our ********************* Team look into this and provide you with a prompt response as soon as possible. We value your business, and appreciate your patience and understanding during this process.

  Kind regards

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22259540
  
  I am rejecting this response because: I have already been without the lawnmower now for over 2 months and still having to pay someone to come cut my grass. There has been ample amount of time to get someone else involved that can handle the matter. They are just dragging there feet. If I am not refunded I will contact  the local papers and social media with the conversations and lies that was told along with video them the two workers that came out the first time and of the columbia manager  snooping around my house and the back of our property after already being advised to stay off our property. Just like the next time one of there employees comes to my home with there smart mouth and tells me " You need to calm down is what you better do" they will not walk off this property, especially after they have stolen my money and breached contract and i can prove everything, my payment  history which shows  that they had no right showing up here in the first place with there big box truck (Which both accounts is on video) or harassing me and my friends over the phone for several months for no reason at all. Everytime they called they would say my payment  is behind and that they need to collect, when we tell them no it's not my account is/was set up on easy payment. They would then reply oh I'm sorry I see that now. Please give me my refund before I do let the the cat out of the bag to everyone. I have paid over 4000 dollars and I want it back.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/02/2024

  We have reached a resolution in principle with Mr. ******* and we are finalizing the details at this time.

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 14, 2024 I have had nothing but issues with the company, mainly the manager ***. First of all I waited a month for them to call me for delivery of the sectional. I finally called them and asked what was going on and was told oh its in stock, delivery must have been an oversight, we can set up delivery now. So after a month I finally had it delivered. Then because if health issues I called for an extension and the manager *** was extremely nasty to me practically calling me a liar and speaking in a tone that was very unprofessional. So 1 month passed and the State of ********** notified me that they were terminating my ******** because since the raise in Social Security in January 2024 put my income over the guidelines. With that I lost $400 a month. Needless to say I can no longer afford the monthly rental on the furniture. So I called Monday (which was Labor Day) spoke with Manager *** and said I have to return the furniture. A woman called the next day and said the drivers will be in the *******, ** area on Saturday and they will pick up the furniture. I Called Aarons on Saturday at 5 PM and spoke with the woman that set up the delivery and asked where they were, she said well theyre back in **************** and theyre not coming to get the furniture, theyre done for the day. She put me on hold and said she needed to talk to the manager about setting up the next pick up date. So as of the writing of this issue, I will be waiting for them to get in touch with me and Im sure they will in the next couple days. I am being treated for anxiety I do not need this nonsense. The Mt. *****, ** has lack of communication and they definitely need to work on there customer service skills. According to me, my contract ended the day delivery was set up and I owe no money to them. My payment date is the 3rd of every month not the 1st!! I dread having to deal with that Manager again!

  

  Business Response

  Date: 09/11/2024

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer and apologies for any inconveniences you have experienced during this process. Based on internal records, our General Manager has had the opportunity to discuss with you your concerns and has scheduled an appointment for return. Your customer service reference number is: HSC1305823.  If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22255385
  
  I am rejecting this response because:  no manager has contacted me about why my furniture was not picked on September 7, 2024.  I talked twice to a woman with an accent (*********??) once on Saturday the 7th with no explanation about non pickup and then again she called me possibly to set up pickup on thursday or saturday of the week of September 9, and when i told her the time i was available, she put me on hold and replied to me she will be in touch.  As of this writing, i have not received another phone call or message regarding this unaccepted customer service.  I also told the woman not to bill me for their incompetance.

   

   

   

   

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/16/2024

  ******,

  Thank you for your patience throughout this process. We have successfully retrieved the merchandise, and your agreement status has been updated to reflect the completed return. If you have any further questions or require additional assistance, please feel free to reach out.

  Kind regards

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22255385
  
  I am rejecting this response because: I went to the website and my agreement is still the way it was with a pending payment for September which I do not owe.  I assume the account would be closed on the website but nothing has changed.  Once I see that the lease agreement has been terminated and account closed I will accept the outcome.  Until then this case is still open.  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/20/2024

  ******,

  Thank you for your message. Please note that there may be a brief delay before the return status is visible on your online account. Rest assured, everything is in order on our end, and the status should update shortly.   If you have any further questions or require additional assistance, please feel free to reach out.

  Kind regards

  Customer Answer

  Date: 09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a generator from arrons and ive paid substantially on it until 1 month ago maybe longer,i never even used the item id bin paying on it and not even using yall should have to give my money back but i lost my job and im a single mom of 3 ******* and started having issues paying tried to speak to my store in *********** and was told i have to make a payment of $100 or had to turn in they wouldnt even work with me cause i was gonna put $45 now and rest each week till paid up but nope they wouldnt work with me,they never answer the phone at this location i have called over and over.fast forward i finally made contact and scheduled a pick up and what does the store do they call me and reschedule for another date and time and guess what happened on the 2nd scheduled pick up ??? THEY NEVER SHOWED absolutely ridiculous but gonna harass me all day every day thats ridiculous i told them im broke down no car having car issues ive just bin having a really hard time and that they would have to pick item up and they never showed and they never called after that again and im not getting into trouble for there lazy stupidity not my fault i tried

  

  Business Response

  Date: 09/11/2024

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer and apologies for any inconveniences you have experienced during this process.  Our records indicate that multiple attempts have been made to contact you regarding your concerns. Unfortunately, we have been unable to reach you, and it has not been possible to leave a voicemail as your mailbox is full.  We kindly ask that you please reach out to your local store at your earliest convenience so that we may schedule a time to retrieve the merchandise.  Your customer service reference number is: HSC1305788.  If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a young lady by the name of ******* who stated that she was a manager. However, she assisted me with a bed. She reassured me that I would not miss work and gave me a time frame between 8a-4p. I work at 5p. Anyways, the store was very unprofessional hanging up on my calls after numerous times of contacting them for the delivery. I dont have a bed. They lied about everything and I had to miss the entire shift at my job because it took them the entire day to deliver and I still have not received the delivery as Im writing. This hurt me financially! I am disabled and Ive never experienced anything like the 15 years Ive been dealing with Aarons.

  

  Business Response

  Date: 09/05/2024

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Based on internal records, our General ****** has had the opportunity to discuss with you your concerns and is working with you toward a resolution.  Your customer service reference number is: HSC1304142. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards