Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's

  4230 Old Seward Hwy Anchorage, AK 99503-6032

• 

  Aaron's

  530 Muldoon Rd Anchorage, AK 99504-1508

• 

  Aaron's

  410 Merhar Ave Fairbanks, AK 99701-3166

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  Aaron's

  935 Wimberly Dr SW Decatur, AL 35603-3222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ********. I currently do not have an account with **********************. However, in the attempt to collect a payment or property the representative is damaging my property. I spoke with the local store rep/manager ******* on 10/14/2024 to advise of the situation only for the gentleman to return the next day and due the exact same thing. I advised them once/twice when they came that the party they were looking for was not here. I work from home and the continuous knocking and laying on the doorbell jeopardizes my job. My ask is for a replacement of my Ring doorbell. It was purchased for my safety because of2 break-ins. Due to the damage, my safety has been compromised.(picture enclosed after the fact and current view) I have a whole door that they are knocking on that the tags can be placed on instead of my car and ring doorbell.Again, the resolution I am looking for is the replacement of my doorbell and to be reimbursed for carwash to remove glue from my windshield from door tag. My contact number is ************.

  

  Business Response

  Date: 10/23/2024

  *******,

  Thank you for bringing this to our attention. Based on internal records, our ********************* Team has had the opportunity to discuss with you your concerns and is working with you toward a resolution.  Your customer service reference number is: HSC1383940. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting a table I thought was brand new . I was paying $119 a month but I had an issue when I raised the table up to place a rug underneath it had scratches all on the legs back around in th month of August or September 2024 when I made my payment of $90. I was shipped first off a chair that had been cracked when putting it together and finally took it back and the manager said an employee whom was damaging furniture was terminated. She said why did I just say something at that I told her I had lifted up to put the rug under it. I had got an email to lower my payments to $89 month and then it is with 17 months and I am like how is that possible when I had made initial payments of $119 for some . How is the so and how can my payments be corrected to have what I already paid in to bring my months down. I feel that I am overcharged for some a used furniture.

  

  Business Response

  Date: 10/14/2024

  **********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Based on internal records, our Regional Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution.  Your customer service reference number is: HSC1380420. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aarons disclosed my account information to several people. They told poeple the amount owed on my account and also the amount if my payment.

  

  Business Response

  Date: 10/14/2024

  Ezrra,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We will have our ********************* Team look into this and provide you with a prompt response as soon as possible.  Your customer service reference number is: HSC1378709. If you have any additional questions or concerns regarding this matter, please feel free to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:10/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aarons Rent to ********* City Ga ****** Regional manager, ****** Store Manager. Harrassment, brought a fake arrest warrant to my door on 10/05/2024. Police had to be called. Threatening to have me arrested. Telling me to go to the bank and get cash to make payment. Attempting to collect payments at my door. I ***orted after I tried to pay them using my card ending 9364 ( which I gave ****** over the phone on 10/05/24 and The *** who came to my door on 10/05/24 I ended with declined charges I did not make. Prompting my bank to shut my card down and send another one. ****** is very condescending and talks very reckless and has no customer service. Since they keep threatening me with jail then so be it. I dont take kindly to threats and you cant make me get cash from a Teller to pay you. They are very harassing and the police has to be called. When asked to leave my property they wont leave. The next time Ill defend my home. As they come off as attempted robbers or rapists. I have children here: they even tried to question my kids before when I was not home. Ive even returned the dryer I was not using. Wait on my new debit card or take me to court. You waited this long you can wait a few days longer. Ive attached the three complaints Ive had to file previously. Im tired of the threats.

  

  Business Response

  Date: 11/01/2024

  We can confirm that,at this time, no legal action has been taken against Ms. ****** regarding her account with **********************.  We also have no knowledge of any fake arrest warrant and the use of such fraudulent documents by Aarons employees is prohibited. Ms. ******* account has been transferred to our ***************************** as a result of the inactivity on her account.  Ms. ****** will need to contact our ***************************** at ************** directly during normal business hours to discuss her account and how we can assist. The hours of operation for our ***************************** are as follows: Monday Friday 9am 6pm (EST).

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September ******* Hurricane ****** came through ************** tearing my hometown ********* SC to pieces we got hit bad. I mean very bad causing my hometown power damage , tree damage etc . My condo was tragedy effected I lost my condo due to two trees that fell through my roof while me and my Mothers was sleep. The tree was about ********* pounds .Crush my whole condo . I rented furniture from Aarons I called them multiple times to tell what happened the telephone lines were down and power poles . So I got in touch with them Friday told them about my condo. The furniture is still in the condo they havent got the big tree up yet . They have put a hazards sign on my apartment because its dangerous to go in to enter at it risk . I told Aarons I dont want the furniture no more and they can come and get it when its safe for them to get it . The manger of Greenwood SC ******** was rode didnt care what happened told me its my responsibility for me to get the furniture. Didnt have no sympathy and rude like always every time I call that office someone has attitude dont care for their customers at all. I would like to talk to ********************** about this matter. Not Greenwood Sc office because this was act of God I couldnt control a hurricane . And the furniture isnt damage at all. I would like to talk to corporate office .

  

  Business Response

  Date: 10/08/2024

  We regret being unable to reach Ms. Lewis; however, we are diligently assessing each situation. Due to the unsafe conditions of the property and evidence from photos and customer statements, we have closed the agreements and written off the property as a disaster. This ensures no risk to our team and relieves Ms. Lewis of any further obligations. 

  Your customer service reference number is: HSC1377011. If you need any further support, please do not hesitate to reach out to us by email ([email protected]) or by phone (1-800-950-7368). 

  Kind regards

• Initial Complaint

  Date:10/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aarons has repeatedly overcharged my accounts when I pay using ezpay.They claim they have came to my residence and yet there was never any tag that they had done so.I have had the worst experience because of ****,I believe is the manager at this store's location.He is not honest at all and he calls me multiple times throughout the day, which I consider harassment. I no longer feel comfortable paying using ez pay because everything I do ,I'm being overcharged.

  

  Business Response

  Date: 10/08/2024

  Timothy,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We will have our Regional Manager look into this and provide you with a prompt response as soon as possible.  Your customer service reference number is: HSC1376990. If you have any additional questions or concerns regarding this matter, please feel free to reach out to us by email ([email protected]) or by phone (1-800-950-7368).

  Kind regards

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fully paid up on my bill. The driver of the transit van drove into my driveway as I was backing out and hit my car. He then gets out and starts saying to me "we now have a bigger problem because you hit my van" even though i was already backing out. I have dents in the back of my car because of this and my back was messed up for about a month. I've tried reaching out to Aarons and ****** ***** stated that he would get back to me. It's been a month. I've heard nothing. I am now refusing to make a payment to Aarons as this is now ridiculous. I want this situation to be rectified and if I have to get a lawyer to do so, I will. But I will not be paying a dime to this company.

  

  Business Response

  Date: 10/08/2024

  Stephanie,

  Thank you for bringing your concerns to our attention. We have filed your incident with our Auto Accident Team on the date of occurrence, and our Senior Liability Claim Examiner has been assigned to your case and will be contacting you shortly to address and resolve the matter.  Your customer service reference number is: HSC1375389.  If you need any further support, please do not hesitate to reach out to us by email ([email protected]) or by phone (1-800-950-7368).

  Kind regards

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Months ago, I rented a 75 inch TV from Aarons and **********, **************, The second day I had the TV I noticed there was a hairline crack in the left side bottom very little, but there was a crack. I contacted *****, Hes the one who answered when I called and I told him you guys just brought this to me and on the left side of my TV. Theres a very little hairline crack very tiny. I sent him a picture of it, He said he could hardly see it, but he said if its not affecting the TV and I dont see any lines in it and the picture is good then just to keep it until I see any lines or if the TV is screwed up in anyway I can call back and they will come get it. well, I noticed months later that the TV crack was getting bigger and I had lines in the bottom of my TV. I called them back and said they were going to come get someone to pick it up and they will give me a replacement until this gets fixed, they never gave me a replacement when they came to pick it up, nevertheless I just heard from Aarons today September 27. A lady called me and said Aarons is holding me responsible for a TV. They said I broke. I told the Lady from corporate the whole story the second day I had it I had a hairline crack and ***** told me if it got worse to call him and they would replace it. Thats exactly what I did. They never gave me a replacement. They never called me to tell me my TV got fixed after I spent all that money and I just heard from the lady I said September ************************************************ accountable. I am not going to be accountable for a TV. I did not break, Especially when I complained about the TV the second day I had it nevertheless they never brought me a replacement TV and never told me when my TV was gonna be fixed. I just heard from them saying theyre gonna hold me accountable. The guy I talked to from Aarons is very corrupt. They should not do business like that. Im not gonna be held Accountable on anything I complain about when I first got it..

  

  Business Response

  Date: 10/02/2024

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Based on internal records, our Regional Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution.  Your customer service reference number is: HSC1357340. If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fired for filing for harassment by another employee

  

  Business Response

  Date: 09/26/2024

  This is not a customer complaint. We are looking into the alleged conduct and will contact complaining party as needed.

  Kind regards

• Initial Complaint

  Date:09/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa from Aaron's on December 29. 2023. Per the agreement if an item is damaged they will come out and repair it and if it can't be repaired they will replace it. In March I was vacuuming out the sofa when I removed the cushions the middle cushion we torn from a staple sticking out. The repairman said he would request a new cushion from the manager and get the cushion replaced. Incidently, when I called in to report the tear, ***** told me to nail the staple back in. It had been a couple of weeks and I had not heard from anyone. I called back to the office and spoke with the manager who said I had to speak with ******** in the warehouse. ******** gave me a hard time then requested a picture to an email, ********************************* my email came back undeliverable. I called again spoke to *******, who said she was the manager and was ordering it right now as we speak. She'll call me when it comes in. Waited weeks. Called back in spoke to Mivette sad she remembered speaking to me and was waiting to hear back from them. It's been month's and I have not heard back from anyone. Called corporate office today. Let's see if they do anything.

  

  Business Response

  Date: 10/02/2024

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We have ordered a replacement cushion for you and have been trying to reach you to provide an update. Unfortunately, we were unable to connect, as your voicemailbox is full. Our General Manager is personally handling this matter and will continue to follow up.  If you have not yet spoken with the General Manager regarding this matter, please contact the store and ask for the General Manager directly.  Your customer service reference number is: HSC1322818.   If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards
  

  Customer Answer

  Date: 10/02/2024

  They called me once, two weeks ago after called customer support to file a complaint. Again saying "Waiting on the cushion." It's been 3 month's. I just called them and their computers are down and are unable to assist me. It's just one on going lie with them. If they can't replace my torn cushion then I want them to just consider the sofa as paid. I already paid more then it's worth, but to have a damaged sofa is something else. They should get a D for customer service. I have made all my payments and time and they are very rude every time I call and try to find out about the replacement cushion they promised 3 month's ago. 

  

  Business Response

  Date: 10/14/2024

  *******,

  We apologize for any inconvenience you've experienced during this process.  Based on our records, your couch cushion has been successfully replaced, and our team is actively working with you to resolve your account.   If you have any additional questions or concerns regarding this matter, please feel free to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 10/14/2024

  I spoke to ****** who did come to my house and replace the cushion as well as reved the strap that caused the damage in the first place. She advised me as well that Aaron's management as agreed to close my account due to the issues I have dealt with just to get my cushion replaced.

  

  Business Response

  Date: 10/16/2024

  *******,

  Thank you for sharing your experience with us. We are pleased to hear that our team member was able to visit your home and resolve the issues with your sofa. We apologize for the difficulties you faced during this process.  As you mentioned, we are working to resolve your account in light of the challenges you encountered. Please rest assured that we are taking all necessary steps to complete this promptly.   If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards

  Customer Answer

  Date: 10/16/2024

  I need Aaron's to CLEARLY STATE that they are going to close my account, no further payments are due and in excellent standing. There is no need to resolve my account as I made all payments on time. 

  

  Business Response

  Date: 10/29/2024

  *******,

  The lease agreement (#E2824048) is considered paid in full as of October 24th.  If you need any further support, please do not hesitate to reach out to us by email ***************************************** or by phone ***************).

  Kind regards