Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's

  5850 US Highway 431 Albertville, AL 35950-2048

• 

  Aaron Sales & Lease

  1720 Al Highway 21 S Oxford, AL 36203-2460

• 

  Aaron's Rental Purchase

  9532 Parkway East Birmingham, AL 35215

• 

  Aaron's Sales & Lease

  105 Scouting Cir Troy, AL 36081-2540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a late fee when I paid the day it was due. I tried to get in touch with the manager, ***, and he was very disrespectful. I have been leasing from aarons for over 15 years and I have never been treated so rudely until this manager was to me. I was charged $316.06 when I should have only been charged $298.74.

  

  Business Response

  Date: 05/28/2025

  ********,

  Thank you for reaching out and sharing your concerns. We appreciate you being an Aaron's customer.   After reviewing your account, we found that your automated payment did not process on the morning it was scheduled, which resulted in a late fee being applied automatically by our system. While the manager followed standard procedure in this case, we understand how this may have been confusing and upsetting.  As discussed with our Regional Manager, we will credit the late fee back to your account as a courtesy, and weve also clarified that waiving late fees is contingent on the success of automated payments processing on time. We're glad we were able to resolve this for you and appreciate your continued loyalty over the past 15 years.  If theres anything else we can assist you with, please dont hesitate to reach out.

  Kind regards

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The price on the chair was $571 with taxes added not sure what it came to so far I have paid $550 the 1st time 250 down than the following month 200 this month 100 I asked them how is it that I still owe ****** I was told cause the taxes so I asked why would I pay taxes everytime when they was added the 1st time in April they said I owe ****** this month they said I owe ****** they changed the price said that they have that right I did what I thought was 90 days same as cash she said it's 120days same as cash so with taxes I shouldn't b paying no more than 670 to 690 I need help please and thank you

  

  Business Response

  Date: 05/30/2025

  *********,

  Thank you for reaching out. We understand there was some confusion regarding the price and remaining balance on your agreement.  The posted price under the 120 Days Same as Cash option is $775.09 plus tax. We recognize that the $544.67 lease services amount may have contributed to the misunderstanding, as its close to the price you referenced.  To resolve this, were willing to honor the $571 plus tax price you mentioned, provided the balance is paid in full by July 3, 2025. Until then, monthly payments of $59.39 are still required, due on or before the 15th of each month.  We kindly ask that you contact your local store at your earliest convenience to address any remaining questions or concerns you may have.

  Kind regard
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refrigerator from Aarons, and it broke shortly after. They gave me a loaner while allegedly repairing mine, but its been nearly a year. Now they claim they're waiting on wheels, yet the fridge I originally bought was clean and newthis one is stained, smells bad, and is clearly not the same. I believe they sold my original unit and are stalling. Im requesting a replacement of equal or better quality immediately.

  

  Business Response

  Date: 05/23/2025

  *********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:05/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer (myself) had fallen behind due to family emergencies. Manager expressed that Aarons wanted customer to own the ******************** since I was near the end of lease (10 payments) and agreed verbally over the phone to a payment plan to help customer. Customer agreed and a date was set. A day later a driver showed up and demanded payment or furniture stating he wasnt leaving without either. Customer called general manager and explained agreement made with manager and ** stated that manager didnt follow company policy and no agreement shouldve been made. He said he would honor the agreement but no other. On the date set on agreement, customer called to make payment that was agreed on and was denied because manager stated that he didnt make such agreement. Customer asked for ******************** to be picked up and was told that I was being rude and refusing help and not being understanding of their situation. Customer felt wronged and misled. ********************** has mislead customer and unwilling to be accountable for agreements made.

  

  Business Response

  Date: 05/23/2025

  Jascinda,

  Thank you for your patience throughout this process.  We have successfully retrieved the merchandise, and your agreement status has been updated to reflect the completed return.  If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 05/24/2025

   
  Complaint: 23345320
  
  I am rejecting this response because:
  I was more concerned with the way I was treated as a customer and as a person rather than the retrieval process. I am disappointed that I was treated unfairly, was misled and treated rudely with no actual follow up or apology from the Aarons team. 
  Sincerely,
  
  Jascinda ******

  

  Business Response

  Date: 05/28/2025

  Jascinda,

  Thank you for your patience throughout this process. We have successfully retrieved the merchandise, and your agreement status has been updated to reflect the completed return.  If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having an issue with Aarons Furniture Rental. I am not happy with this store and regret renting from them. Ive made numerous attempts to reach them for 2 days to make arrangements to make payment on a different day. Ive made on time payments for the most part and only have 3 payments remaining. However, speaking with the manager ***, he was ok with the arrangement but advised me they will be still harassing me with calls if I chose not to do *****. I did not understand why the calls if Im calling to advise I will be calling my payment in on May 23rd. I told him I will turn on my spam blocker so that I wont get them calls. He stated that if I did they will come out to my place of residence to have the same conversation and threatened me with a fee. I am furious with this location . Ive never in the 10+ years renting from them experience this. I will file a lawsuit for harassment if this continues. I have health issue along with anxiety and depression, I dont need this! I always pay my bill with them and if this is how a gold star customer is treated, I would rather leave them be.

  

  Business Response

  Date: 05/21/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer and apologies for any inconvenience. Our General Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have an account with ********************** that is more than likely past due but at this time, I am going through a grieving process as I just lost a parent less than 24 hours ago the manager of the errands at this location decide to come to my home And be extremely rude to me. I refuse to allow someone like that in my home as I have no idea on what you are capable of and what you may do, I am a single woman and a single mother. I refuse to let anyone in my home that could do any harm to my kids me or my dogs now I am not home for the time being due to the death in my family so at this point because of the rude behavior and the fact that they want to constantly come to my home after I have said countless time that I am not home I will be reporting this to the Better Business Bureau and to Aaron corporate so please leave me alone and another thing as of today, May 15, 2025 I will no longer be living at the residence that you have on file.

  

  Business Response

  Date: 05/21/2025

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every product that I have purchased from Aaron's has stop working after the warranty is up and they don't help the customer in no kind of way. The only thing the tell the customer is the products is out of warranty once you have paid it off, that is poor customer service. I also have a refrigerator in my home that when they delivered it they scratch and dented it, a bedroom suite I have from them the bed is falling apart, called them about the problems but all they want to do is talk about making a payment. There needs to be a class action lawsuit brought against them

  

  Business Response

  Date: 05/30/2025

  *********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a lease agreement 2/10/25 with Aaron's for a couch and a dining room table. I called back a few days later to see if I could find a table that matched my dining room better and *** was a great help and got the new table put on order and said it might take a couple weeks. I called back again on 2/24/25 to check on the table and ask what can I do about damage to my patio door frame incurred when the movers brought the new couch in. I was told to send a picture and I did to ************ at 4:51 pm on 2/24/25. I was told a manager will call me back. I heard nothing and called again 2/27/25 and spoke to the manager and sent pictures to her as she asked to ************ at 4:53 pm on 2/27/25. I was supposed to hear back and never did. I called several times after that checking on the status and was told the manager will call me back. Finally I got ahold of them about the new table and they said it got lost in the back and was in for a couple weeks before they realized it, but was still missing two stools so they had to wait to come in. The manager said they had been trying to reach me and I made it clear I worked in a facility where the security gives us very restricted access due to the nature of our work. I told them anytime after 4 pm they can contact me. Finally they contacted me to set up delivery for the new table, i asked if they were going to email my new agreement over because i was told this table would be cheaper, they told me they will have it with the delivery. The new table got delivered on 4/18/25 and they took the old one back. I asked if there was any paperwork I had to sign and they said no just the signature to confirm they delivered. I get an email on 4/28/25 out of nowhere saying thanks for your agreement, which is didn't sign or ever see before. I look at the agreement and its over double what I was paying they enrolled me in protection that coats even more and charged me separately for the table and each stool. I called and was treated bad

  

  Business Response

  Date: 05/21/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to your local store so that we may assist you.   If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23326092
  
  I am rejecting this response because: The only reason I took it so far as the BBB is because I have tried to communicate with the local store and I have been lied to, someone signed a contract in my name without me even seeing the contract. They have been very rude to me anytime I have called to ask a simple question. I should not have to call back and forth with a business for months to resolve these problems I have had with this business. None of the process of leasing furniture through Aaron's has been pleasant. I can see corporate is as reluctant to help as well from the message I received. I will not be paying on the lease I did not sign. 
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 05/28/2025

  ******,

  Thank you again for bringing your concerns to our attention. We want to reassure you that we are actively investigating the issues you've raised and are taking your feedback seriously. We understand your frustration, and its our goal to work toward a fair resolution. Please note that both the local store and our Regional Manager have made several attempts to contact you, but we have been unsuccessful in reaching you directly. To help move this forward, we kindly ask that you contact your local store at your earliest convenience and request to speak with either the General Manager or Regional Manager directly, as they are fully informed of your case and are best positioned to assist you. We appreciate your cooperation and look forward to resolving this matter with you.

  Kind regards

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have spoken to the general manager of the aarons I leased from and she worked with me om the agreement and was very polite. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gas stove on April 9th and it was delivered. When I tried to use it I got an error code on the digital control panel. I told them to pick it up and deliver another. They did within a couple days but did not have another gas stove and I said send an electric one. That was delivered and my plug did not work. I called again and said cancel my lease and pick up this stove. I was treated rudely by the manager **** and told since they had to deliver 2 stoves to me i would have to wait until May to have the 2nd one picked up. Fast forward to May 10th. I called and the person checked their system and had no idea I even had a stove needing picked up. Today is May 12th and they are supposed to pick it up today. I have been storing this stove for them for a month. I want my initial payment of $118.79 refunded due to all of this. I never had use of a stove from them. I've also lost use of part of my shop due to this.

  

  Business Response

  Date: 05/19/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer and apologies for any inconvenience. A refund has been initiated, and the stove has been returned. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue occurred today 05/09/2025. I attempted to contact Aarons to find out about a dresser I had leased. I was not using it, so I called to see if I was able to return it and if they would come retrieve it. The employee told me I did not have a lease there. I was current with all of my lease agreements from there, except for the item I inquired about as I was wanting them to come pick up the dresser. An employee showed up at my home from Aarons in a rental car while I was at work and pounded on my front door. My niece answered and informed the employee that I was at work. This employee proceeded to stick his foot INSIDE of my front door to stop my niece from closing the door and began threatening her. All of this was recorded on my ring doorbell camera. This was very very unprofessional.

  

  Business Response

  Date: 05/19/2025

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to your local store at your earliest convenience, so that we may assist you.   If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards