Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aaron's has 1717 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's

  5850 US Highway 431 Albertville, AL 35950-2048

• 

  Aaron Sales & Lease

  1720 Al Highway 21 S Oxford, AL 36203-2460

• 

  Aaron's Rent to Own

  940 Schillinger Rd N STE 2 Mobile, AL 36608-5214

• 

  Aaron's

  807 East Battle Street Talladega, AL 35160

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Aarons on April ******* this purchased required a payment of $135. Transaction was completed during the transaction it stated it would be delivered within 5-7 days.On April ******* I contacted the Aarons located at **************************************************************************, to find out the *** of the product the customer service agent ******** informed me that they would have a truck come in today it should be on the truck and I should get it May ******. I did not here anything from Aarons I reached back out on the May ****** via the corporate number *********** to see when I would be receiving product she looked into it and told me she would get the ball going on Wednesday,May ****** I received a call from the General Manager at the **********,** location where I was informed that they would not deliver the product till May 15, 2025 nearly a month after I have paid for the product. I received an email on May ****** saying that I had a payment pending to draft on the May ****** $73.54. I contact the corporate office again. They removed the payment but now have in the system that I need to pay 318$ on the 15th of May . With all this I am still waiting to get the issue resolved. I continue to give the time frame but no one is really trying to get my the product only continue to take money

  

  Business Response

  Date: 05/12/2025

  Jasmine,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024-I went to the business and paid off an account. The following 2 weeks money was taken out of my account for an item that had already been paid off. When I called them they gave me attitude and told me there was nothing they could do that they had no way of refunds (which I knew had to be untrue) but that since I had a 2nd account they could take it off of that one-the second account was my sons and just in my name. I said ok cause they gave me no choice but said please make sure this doesn't happen again, I am a school teacher and do not get paid In the summer, I literally put just enough in my checking to pay my bills. They continued to take the money from me the next 4 weeks after! I demanded it back and they just said we will take it off your other account, This caused me to bounce checks and gain late fees. I spoke to the gen **** *** who did not seem very smart and said he would make it right at the end of the term-which is wrong considering this was extra money coming out for an item already paid-A completely separate account. At the end of the term-I contacted *** as the money still hadnt been credited to my account, he said he needed corporate approval and was not able to do it. I ended up having my bank issue me a new card as I feared they were going to continue to take money that they were not owed. I explained that it is no different then stealing as they were taking money out of my account that they were not authorized to take and that it should of been returned immediately not 10 months later-they I incurred fees and lots of inconvenience-the manager told me that he did not care they agreed to take the money they took off my account but not the 50 in fees I incurred-after figuring out the money they took out of my account-they said I owed them 107-I send them 57 and explained that they would need to pay my fees-they have been harassing me ever since.

  

  Business Response

  Date: 05/19/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our ********************* Team has reviewed and discussed your concerns thoroughly. As a result of our investigation, your account has been updated to reflect a Paid in Full status. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however, I do hope they considering some further training for their Sevierville store workers. They are very unprofessional and provide insufficient customer service.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband has an account through ********************** where we are leasing a Dyson vacuum. He has been in communication because due to medical issues, we have gotten behind on the bill. He tried to make a payment this past weekend, but Aaron's was having system issues and apparently the payment didn't go through. They made no attempt to reach him after that.On 5/6/25 at 8:40 PST, the general manager of the ************ location knocked on the door of our home. My husband was not home from work yet and I had just gotten out of a shower. Our teenage daughter (******, age 16) answered the door and the general manager asked for my husband. ****** said he wasn't there and the general manager said "Well you better get him on the phone then, because you are in possession of stolen property and I will come back with police if I have to come back here. She came and got me, I went to the door. I told her my husband was not home and he has been in contact regarding the late payment. She yelled at me stating "Well you are late on the payment and I am here to collect the stolen property. You are in possession of stolen property, and you can give me that look all you want, but I will come back with police if I have to." I wasn't giving her a "look" for the record. I said "Ok, first of all, it's almost 9:00 at night. You do not have to be like this." She said "Per your agreement we are allowed to come to your house as late as 9" and I said "You do not need to be this aggressive and rude. I will give you the vacuum. You do not need to threaten us. You are really making me feel unsafe, especially with my kids." My 8 year old son was getting scared about the way she was yelling at me. She said "I don't care. You can feel that way. But you are in possession of stolen property." I handed her the vacuum and repeated that I felt unsafe and that it was because of her actions. She repeated that she does not care. I told her to please leave and she said "Oh I'm out of here, believe me."

  

  Business Response

  Date: 05/12/2025

  Thank you for bringing this matter to our attention.  Weve reviewed the concerns and have spoken with the General Manager involved. The visit was conducted in accordance with company policy after multiple missed appointments and unsuccessful attempts to reach the account holder. The option to make a payment was offered before the item was retrieved, as outlined in the lease agreement.  While we understand the interaction may have felt uncomfortable, the General Manager remained professional throughout. Please be assured that we take all concerns seriously and encourage the account holder to contact the local store if further assistance is needed.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23298942
  
  I am rejecting this response because:
   This is not acceptable. Making a customer feel unsafe and then telling that customer you don't care that you are making them feel that way, is absolutely NOT professional. I don't dispute that we were behind on the payments, but the way this supposed manager acted was not professional in any sense of the word. It was harassing and threatening. I wouldn't doubt if she was the one who wrote that response. Your company is disgusting and that sorry excuse for a manager is disgusting.
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/13/2025

  Were sorry to hear that Ms. ******* remains dissatisfied. While our review found the General Manager followed protocol and remained professional, we regret that the interaction made her feel unsafe. That is never our intent.  We take all feedback seriously and remain available through the local store should the account holder need further assistance.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5-5-2025 mid afternoon an employee from the local Aaron's showed up saying they needed to collect a payment that was on 2 days late. She said if I don't pay by Friday they'll try to take my bed, this is the only payment due. Less than $50. They come to my house to harass and threatened me to pay or else .

  

  Business Response

  Date: 05/12/2025

  Thank you for bringing this concern to our attention.  A field visit was conducted after multiple outreach attempts were unsuccessful. Mr. ******* explained a banking issue and requested to delay his next payment. While we are willing to work with Mr. ******** we must also uphold our policies and procedures accordingly. As a courtesy, additional time was provided to allow him to resolve the issue. If Mr. ******* needs any further assistance, we encourage him to contact his local store directly.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing inaccuracies on my credit report caused by this company's reporting. These errors are negatively impacting my credit score and financial stability, despite my repeated attempts to resolve them directly with the company.Given that these issues remain unresolved and continue to harm my credit, I am reaching out to the Better Business Bureau for assistance in ensuring a prompt and thorough review. I kindly request that this company either correct or remove the inaccurate items from my credit report. Thank you for your attention and assistance in resolving this matter.Details of the account involve are as follows;Account Name: *************************** Account Number: **********Date Opened: 03/01/2015 Balance: $0

  

  Business Response

  Date: 05/09/2025

  Thank you for bringing this matter to our attention. We spoke directly with Ms. ********** to address her concerns and clarify that we do not report to credit agencies. At this time we consider the matter closed.  

  Kind regards

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***** Rolling signed a lease agreement with Aarons ************************* Also, I understood and agreed to the Privacy Policy., Terms of Use and Arbitration Agreement, Third Party Terms, and ESIGN disclosure, and are certified and provide consent. Which I have confirmation and proof of my lease agreement attached to this complaint between myself and the Business! However, according to this lease agreement, I ask my wife ***** ****** Rolling to make the first month payment because I was at work during the time of completing the lease agreement and my wife completed the payment where I left off from the application! However, Aarons stated that they will not deliver the furniture to my home, because my wife did not put the agreement in her name! However, I ***** Rolling the consumer has already been approved for the Privacy Policy., Terms of Use and Arbitration Agreement, Third Party Terms, and ***** disclosure, and authorized my consent. Why does my wife need to provide her social security number and get reapproved for furniture I, ***** had already signed an agreement with the business? Sounds like a fraudulent contract!

  

  Business Response

  Date: 05/09/2025

  Thank you for bringing this matter to our attention. Upon review, we found that the customers ID did not match the delivery address, and there were no utilities in the customers name to verify residency.  As part of our resolution, a refund was issued for the amount the customer personally paid.  At this time we consider this matter resolved and appreciate the opportunity to address the concern.   If you need any further support, please do not hesitate to reach out to us at **************.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 3, 2025....I paid $175 for furniture rental... For a bill due on February 15Th. On February 11, 2025, the mattresses ($90 of the total bill) were picked-up due to a Presidents' Day Sale Gift from my father. The $90 part of the bill for the mattresses should have been subtracted from the February bill "24 hours" from February 11Th AND before the February 15Th Bill was due. BECAUSE $90 OF THE BILL SHOULD HAVE BEEN SUBTRACTED (11Th) BEFORE THE $175 BILL WAS DUE (15Th), THE BILL FOR THE 15Th SHOULD HAVE BEEN $85, "WITH A $90 CREDIT"!March 15Th Bill of $85 included NO CREDIT?! So where did the extra $90 go?!I spoke with store manager, ******, who promptly said "no refunds" before understanding that I only PAID MY BILL FUTURE TENSE. She suggested to reach the regional manager because she did not have authority to override the computer's DISAPPEARANCE of the additional $90 paid. Week 1&2 the regional manager was on vacation.Week 3&4 the regional manager was catching up on complaints.Week 6 THE REGIONAL MANGER WAS FIRED. And my number would be forwarded to the new operative. NO CALLS FROM THE REGIONAL MANAGER AND NO ANSWER OF WHERE THE ADDITIONAL $90 WENT. $90 wasn't subtracted from the balance.

  

  Business Response

  Date: 05/09/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our Regional Manager has reviewed the matter and made an adjustment to the terms of the agreement to help resolve the issue.  If you need any further support, please do not hesitate to reach out to us at **************. 

  Kind regards

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first purchased the livingroom set, the price I was quoted for the set was $1899. During this time I was making weekly payments of $45.89. This payment arrangement was wrong because I get paid bi-weekly. When I called to speak with a manager to get the payment schedule updated, I was told that they couldn't honor the price that I had previously signed a contract for and that the payments would go to ***** every two weeks. I agreed to the payments of ***** due to my pay schedule. However, I never signed a new contract stating my lease agreement amount would change from $1899 to $2500. Since the change in my payment schedule, I have been charged for two payments bi-weekly instead of the payment I owe of $*****. I have communicated this to **** who is the current manager with no resolve. He (****) is harassing me for money I don't owe. Yesterday I received a letter dated 4/21/25 from Aarons stating my account is seriously delinquent, which is alarming to me because I just made a payment for ***** on 3/28, 4/11, and my next payment was due on 4/25. After I made the payment on 4/11. I received a text message and several phone calls stating I owe on 4/15. **** has sent workers to my house and has tacked on home visit fees for no reason. Whenever I'm going to be late I always communicate with them and keep my agreed upon payment date.This is becoming too much. I have rented from. Aarons many times in the past and have never had this experience. Management at this location has no customer service skills or professional etiquette. I am tired of being harassed by ****. I have not made the payment for 4/25 due to the nasty letter I received and the constant harassing phone calls. Today is the 29th which would make my payment only 4 days past due. **** called me on the 25th at 8am and the store doesn't open until 10am.

  

  Business Response

  Date: 05/09/2025

  *********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to us at ************** so that we may assist you.

  Kind regards

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a refrigerator from Aarons on March 31st, 2025 and have yet to receive it. After waiting weeks for them to order the fridge and then weeks for it to arrive I was told I had to wait ANOTHER week for delivery & was not able to choose any time slots that I would be available. The representative at the store, ***** told me between 11-6, I expressed this wouldnt work for me as I have a job children, and asked for it to be delivered after 4Pm. Regardless of my request I received a call at 1:30 PM from Aarons saying they had arrived with my fridge and they wouldnt be able to return with my fridge even though I am less than 15 minutes away from the store. They are refusing to let me pick up my fridge and this will be the 3rd time my delivery date was compromised.

  

  Business Response

  Date: 05/08/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  We sincerely apologize for the delays and the inconvenience caused during the delivery process.  Were pleased to confirm that your refrigerator has been successfully delivered. If you have any further concerns or need additional assistance, please dont hesitate to contact us.

  Kind regards

• Initial Complaint

  Date:04/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a month payment on my couch and then needed to return. Not only did they make it a huge hassle to return. The drivers decided it was a wonderful idea to talk Ill about me in Spanish. The store manager has done nothing but lie to us. I want my last month payment asap Ive asked multiple times. The store on ************ in ******* ***** needs a huge redo of employees.

  

  Business Response

  Date: 05/08/2025

  ******,

  Thank you for bringing this matter to our attention. We appreciate you being an Aaron's customer.  According to our records, a refund has been issued to your card. Please be assured that your concerns are taken seriously and will be used to enhance the training and support provided to our team members. If you have any further questions or need additional assistance, please dont hesitate to contact us.

  Kind regards

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****