Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aaron's has 1717 locations, listed below.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron Sales & Lease

  1720 Al Highway 21 S Oxford, AL 36203-2460

• 

  Aaron's Sales & Lease Ownership

  4111 Montgomery Hwy Dothan, AL 36303-1518

• 

  Aaron's Sales & Lease Rental

  721 9th Ave N Bessemer, AL 35020-5305

• 

  Aaron's Sales & Lease Ownership

  2556 Cobbs Ford Rd Prattville, AL 36066-7708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing inaccuracies on my credit report caused by this company's reporting. These errors are negatively impacting my credit score and financial stability, despite my repeated attempts to resolve them directly with the company.Given that these issues remain unresolved and continue to harm my credit, I am reaching out to the Better Business Bureau for assistance in ensuring a prompt and thorough review. I kindly request that this company either correct or remove the inaccurate items from my credit report. Thank you for your attention and assistance in resolving this matter.Details of the account involve are as follows;Account Name: *************************** Account Number: **********Date Opened: 03/01/2015 Balance: $0

  

  Business Response

  Date: 05/09/2025

  Thank you for bringing this matter to our attention. We spoke directly with Ms. ********** to address her concerns and clarify that we do not report to credit agencies. At this time we consider the matter closed.  

  Kind regards

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***** Rolling signed a lease agreement with Aarons ************************* Also, I understood and agreed to the Privacy Policy., Terms of Use and Arbitration Agreement, Third Party Terms, and ESIGN disclosure, and are certified and provide consent. Which I have confirmation and proof of my lease agreement attached to this complaint between myself and the Business! However, according to this lease agreement, I ask my wife ***** ****** Rolling to make the first month payment because I was at work during the time of completing the lease agreement and my wife completed the payment where I left off from the application! However, Aarons stated that they will not deliver the furniture to my home, because my wife did not put the agreement in her name! However, I ***** Rolling the consumer has already been approved for the Privacy Policy., Terms of Use and Arbitration Agreement, Third Party Terms, and ***** disclosure, and authorized my consent. Why does my wife need to provide her social security number and get reapproved for furniture I, ***** had already signed an agreement with the business? Sounds like a fraudulent contract!

  

  Business Response

  Date: 05/09/2025

  Thank you for bringing this matter to our attention. Upon review, we found that the customers ID did not match the delivery address, and there were no utilities in the customers name to verify residency.  As part of our resolution, a refund was issued for the amount the customer personally paid.  At this time we consider this matter resolved and appreciate the opportunity to address the concern.   If you need any further support, please do not hesitate to reach out to us at **************.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 3, 2025....I paid $175 for furniture rental... For a bill due on February 15Th. On February 11, 2025, the mattresses ($90 of the total bill) were picked-up due to a Presidents' Day Sale Gift from my father. The $90 part of the bill for the mattresses should have been subtracted from the February bill "24 hours" from February 11Th AND before the February 15Th Bill was due. BECAUSE $90 OF THE BILL SHOULD HAVE BEEN SUBTRACTED (11Th) BEFORE THE $175 BILL WAS DUE (15Th), THE BILL FOR THE 15Th SHOULD HAVE BEEN $85, "WITH A $90 CREDIT"!March 15Th Bill of $85 included NO CREDIT?! So where did the extra $90 go?!I spoke with store manager, ******, who promptly said "no refunds" before understanding that I only PAID MY BILL FUTURE TENSE. She suggested to reach the regional manager because she did not have authority to override the computer's DISAPPEARANCE of the additional $90 paid. Week 1&2 the regional manager was on vacation.Week 3&4 the regional manager was catching up on complaints.Week 6 THE REGIONAL MANGER WAS FIRED. And my number would be forwarded to the new operative. NO CALLS FROM THE REGIONAL MANAGER AND NO ANSWER OF WHERE THE ADDITIONAL $90 WENT. $90 wasn't subtracted from the balance.

  

  Business Response

  Date: 05/09/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our Regional Manager has reviewed the matter and made an adjustment to the terms of the agreement to help resolve the issue.  If you need any further support, please do not hesitate to reach out to us at **************. 

  Kind regards

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first purchased the livingroom set, the price I was quoted for the set was $1899. During this time I was making weekly payments of $45.89. This payment arrangement was wrong because I get paid bi-weekly. When I called to speak with a manager to get the payment schedule updated, I was told that they couldn't honor the price that I had previously signed a contract for and that the payments would go to ***** every two weeks. I agreed to the payments of ***** due to my pay schedule. However, I never signed a new contract stating my lease agreement amount would change from $1899 to $2500. Since the change in my payment schedule, I have been charged for two payments bi-weekly instead of the payment I owe of $*****. I have communicated this to **** who is the current manager with no resolve. He (****) is harassing me for money I don't owe. Yesterday I received a letter dated 4/21/25 from Aarons stating my account is seriously delinquent, which is alarming to me because I just made a payment for ***** on 3/28, 4/11, and my next payment was due on 4/25. After I made the payment on 4/11. I received a text message and several phone calls stating I owe on 4/15. **** has sent workers to my house and has tacked on home visit fees for no reason. Whenever I'm going to be late I always communicate with them and keep my agreed upon payment date.This is becoming too much. I have rented from. Aarons many times in the past and have never had this experience. Management at this location has no customer service skills or professional etiquette. I am tired of being harassed by ****. I have not made the payment for 4/25 due to the nasty letter I received and the constant harassing phone calls. Today is the 29th which would make my payment only 4 days past due. **** called me on the 25th at 8am and the store doesn't open until 10am.

  

  Business Response

  Date: 05/09/2025

  *********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please reach out to us at ************** so that we may assist you.

  Kind regards

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a refrigerator from Aarons on March 31st, 2025 and have yet to receive it. After waiting weeks for them to order the fridge and then weeks for it to arrive I was told I had to wait ANOTHER week for delivery & was not able to choose any time slots that I would be available. The representative at the store, ***** told me between 11-6, I expressed this wouldnt work for me as I have a job children, and asked for it to be delivered after 4Pm. Regardless of my request I received a call at 1:30 PM from Aarons saying they had arrived with my fridge and they wouldnt be able to return with my fridge even though I am less than 15 minutes away from the store. They are refusing to let me pick up my fridge and this will be the 3rd time my delivery date was compromised.

  

  Business Response

  Date: 05/08/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  We sincerely apologize for the delays and the inconvenience caused during the delivery process.  Were pleased to confirm that your refrigerator has been successfully delivered. If you have any further concerns or need additional assistance, please dont hesitate to contact us.

  Kind regards

• Initial Complaint

  Date:04/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a month payment on my couch and then needed to return. Not only did they make it a huge hassle to return. The drivers decided it was a wonderful idea to talk Ill about me in Spanish. The store manager has done nothing but lie to us. I want my last month payment asap Ive asked multiple times. The store on ************ in ******* ***** needs a huge redo of employees.

  

  Business Response

  Date: 05/08/2025

  ******,

  Thank you for bringing this matter to our attention. We appreciate you being an Aaron's customer.  According to our records, a refund has been issued to your card. Please be assured that your concerns are taken seriously and will be used to enhance the training and support provided to our team members. If you have any further questions or need additional assistance, please dont hesitate to contact us.

  Kind regards

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliment start when the new manger of Aaron's in bartow fl toke over the manger keeps giving me the run around when I need help and he always forgets to put me on books to come out to my house and his workers do not respect my place

  

  Business Response

  Date: 04/30/2025

  ****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not a customer. I called *********************************************************** because they blocked my shared driveway on Wed, April 23. When I arrived they had just pulled in and I indicated with my blinker that I would turn in there. Both men looked at me and went to the back to start their job I called Aarons and told them they needed to move their guys because I was stopped in the travel lane. The man on the phone said he would call them and ask them to move. They did not move for around 8 minutes as they continued. My neighbor did recieve a call, and to that affect their have complained to my landlord causing me issues today the 24th. The level of disrepect and unprofessionalism is absurd. I would like to speak with someone who oversees the district to ensure this is handled properly

  

  Business Response

  Date: 05/08/2025

  Seven,

  Thank you for bringing this to our attention.  Our Regional Manager has had the opportunity to discuss with you your concerns. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got behide on a payment and tried working things out with them but there not willing to work out a deal. The general manager ***** and I guess the assistant manager **** are very disrespectful and have talk to me in ways no manger or someone that works in customer service should I feel as if they should loose there jobs or step down. And also it was said in the 3 way call between me ***** and a collection person that it was none of my business how she helds situation like this with other customers after telling her that Im sure shes got favorites she helps so I feel like Im being picked out and Im just really disappointed in how she spoke to me

  

  Business Response

  Date: 05/08/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct. 2024 ****** ***** their collections guy came to my house being disrespectful because he thought I had not made a payment for my washer and dryer set but it turned out to be an error on their end but once he was aware of the error he just left, no apology or remorse for his disrespect Mar/Apr 2025 Our dryer needed to be serviced and they kept promising dates to come out and kept canceling without notifying us. When they finally came out after numerous phone calls from me they came to check my washer for some reason until my wife told them it was actually the dryer as we stated multiple times. We were told the manager would be in that Monday to get us service and we were left waiting again until I called and again they changed dates without notifying us. We finally got a loaner dryer and we were told wed be updated weekly on then servicing our dryer but we havent heard anything in over a month

  

  Business Response

  Date: 04/28/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******