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Business Profile

Rental Furniture

Aaron's

Headquarters

Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aaron's has 1717 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aaron's

      400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

      BBB accredited business seal
    • Aaron's

      15233 US Hw 19 S Thomasville, GA 31792

    • Aaron's

      34 Weyman Avenue New Rochelle, NY 10805

    • Aarons Inc.

      10478 St. Charles Rock Road Saint Ann, MO 63074

    • Aaron's

      105 Northwest Plaza Saint Ann, MO 63074

    Customer Complaints Summary

    • 776 total complaints in the last 3 years.
    • 238 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Feb I paid till May 1st and no payment should of came out till May.. Apr 5 you took out the weekly payment, witch is gas money making me ****** off as ****, that you as a company treat people like this. At this point I am tired of being treated like c*** from the company. Even the insurance I had *** I was laid off still and they did not try and process my claim till 2 months later... I got a TV that needs repair but the Company has no heart or honor. At this point I have had and just want the little bit I owe to be canceled and money refunded to me. This is my 2nd complaint against the company. I would also recommend the company to be investigated for scamming people and gor the disrespect they show customers. The company does not need to be in business with the way they treat people.

      Business Response

      Date: 04/14/2025

      *******,

      Thank you for bringing this matter to our attention.  We appreciate you being an Aaron's customer. According to our records, a refund has been processed on your Aaron's account.  *********************** do not hesitate to contact us at **************, if you have any further questions or concerns.

      Kind regards

      Customer Answer

      Date: 04/14/2025

       
      Complaint: 23164352

      I am rejecting this response because:while they did issue refund, they need to fix their product and mark my contract complete then I will never need to deal with them again.

      Sincerely,

      ******* ******

      Business Response

      Date: 04/17/2025

      *******,

      Thank you for bringing this to our attention. Our General Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

      Kind regards

      Customer Answer

      Date: 04/17/2025

       
      Complaint: 23164352

      I am rejecting this response because:
      They only discussed part of the concern.

      1. Nothing about fixing TV

      2. So we all will be happy and with all the issues need to waive the reminder of my fees
      Sincerely,

      ******* ******

      Business Response

      Date: 04/21/2025

      *******,

      Thank you for reaching out. As discussed with our General Manager, we have provided you with our store email *********************************** so that you can send us a picture of the item for an initial assessment. Based on our review, if service is possible, you would need to bring the item to the store, as you are now located outside of our delivery and service radius.  Please let us know if you have any questions or need further assistance.

      Kind regards

      Customer Answer

      Date: 04/23/2025

       
      Complaint: 23164352

      I am rejecting this response because: pictures were sent but the ** stated would be called or emailed back once pictures were received.  No email was received and no call was received.. Do understand that may need to take it to the store l, granted only 15 min difference from where I was located.  Don't even know if they entered in information correctly as they kept messing up the original address.  Still waiting for a return email or call.

      Sincerely,

      ******* ******

      Business Response

      Date: 04/30/2025

      *******,

      Upon reviewing the images you sent, our team identified an impact fracture on the TV screen, which is not covered under the manufacturers warranty. However, we understand your frustration and want to offer a resolution. Weve sent an email outlining an option for a reduced-cost replacement, which can also be bundled into the purchase of another TV if you're interested.   If you need any further support, please do not hesitate to reach out to us at **************.

      Kind regards

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
         How can it be a I pact fracture when nobody was around the tv and everyone was asleep.  Them saying let's add another tv is a slap in the face.  Better deal would be we can't do anything regarding the tv you owe a little over 200 left on contract we consider your contract finished..  This is my 2nd complaint against them and they didn't respond till I rejected their last statement.. They just don't want to correct. 
      Sincerely,

      ******* ******
    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not starting a new lease because these guys neglected to tell me they had something to replace it with. They offered me to pay a dollar for the first month but where does the money I paid on the previous laptop go? They wanted me on a new lease for more money. I was told to come in and pay for two months after telling them I had problems and that they'd be looking for something for me. And it was agreed that a desktop would be the replacement considering it would've been a little bit better for me than the laptop.

      Business Response

      Date: 04/23/2025

      *****,

      Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our Regional Manager attempted to contact you regarding your concerns; however, they were unable to reach you and left a callback message.  We kindly ask that you return their call at your earliest convenience so we may discuss and resolve your concerns.   If you need any further support, please do not hesitate to reach out to us at **************.

      Kind regards

      Customer Answer

      Date: 04/23/2025

       
      Complaint: 23152342

      I am rejecting this response because:
      I specifically told them to keep things through email and they are refusing to do that or message me back through something monitorable. I have been trying to contact them through email on known accounts but they refuse to respond through email because what was done is not proper way of doing things for a business. I have every message including the ones where I had originally told them to keep it through email. Next im going to talk to someone else because BBB doesn't seem to help.

       

      i recieved a broken laptop when i had rented something brand new in box and got maybe 2 weeks use out of it the entire time i had it. I had it for 4 months and waited 2-3 with it broken when I was told i would recieve a call when you guys had a desktop or better laptop in, you guys tried to take away my lease and charge me more for a different laptop, 

       

      im not starting a new lease to lose more money to this company. I want my money back for the issues caused.


      Sincerely,

      ***** *****

      Business Response

      Date: 04/30/2025

      *****,

      Thank you for bringing this to our attention.  Our team is currently investigating the matter, and will update you on our findings as quickly as possible. We value your business, and appreciate your patience and understanding during this process.

      Kind regards

      Customer Answer

      Date: 05/03/2025

       
      Complaint: 23152342

      I am rejecting this response because:
      I asked for communication to be kept through email but aarons didn't do that and kept calling even after I had asked them to do so in an email. Their online support doesn't work, and the kids (yes kids) that work at the store and basically manage the store because the manager can't even seem to make it in to do an interview that was booked with him? They don't return calls to their customers about non working items and they lose payment information and accounts (i had info on file a few years ago) which seems like a security risk. 
      Sincerely,

      ***** *****

      Business Response

      Date: 05/08/2025

      *****,

      Thank you for bringing this matter to our attention. According to our records, a refund was issued to you in person. If you have any further questions or concerns, please dont hesitate to contact us.

      Kind regards

      Customer Answer

      Date: 05/08/2025

       
      Better Business Bureau:

      Came to conclusion and accepted a refund for two months. Thanks aarons.


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:03/24/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a washer and dryer set we had returned it this was in 2019 or ********************************************** after all these years.I was looking into renting a washer and dryer set they are refusing me business

      Business Response

      Date: 04/14/2025

      ******,

      Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

      Kind regards

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They owe me a refund which they are not giving me I keep calling ************ corporate office,I never received what I was paying the down payment for.

      Business Response

      Date: 04/14/2025

      Celine,

      Thank you for bringing this matter to our attention. According to our records, a refund has been processed on your Aaron's account. *********************** do not hesitate to contact us at **************, if you have any further questions or concerns.

      Kind regards

    • Initial Complaint

      Date:03/21/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a dryer from Aaron's in McAlester. I have 2 payments it broke I sent it back they provided a loner ( with a bad heating element) of lesser value.

      Business Response

      Date: 04/14/2025

      Aarons has attempted to provide 3 temporary dryers to Mr. ******** All 3 have failed to work in Mr.******** residence and at least 2 began emitting smoke when they were plugged in. This indicates that Mr. ******** residence appears to have an electrical problem. Aarons employees attempted to notify Mr. ******* about this issue but Mr. ******* was not receptive to any communication from Aarons employees about the issues causing the problems with his dryer. Additionally, in his communications with Aarons employees, Mr. ******* has been belligerent,aggressive, threatening, and has directed profane and vulgar insults towards Aarons employees. Such behavior is unacceptable. Our Regional Manager informed Mr. ******* on March 22, 2025, that as a result of his actions, Aarons would no longer do business with him. Aarons is open to refunding Mr. ******** last two rental payments provided Mr. ******* returns all rented merchandise to Aarons. Mr. ******* should contact his local store and make return and refund arrangements.

      Customer Answer

      Date: 04/14/2025

       
      Complaint: 23099014

      I am rejecting this response because:They lied. No electric problem.See you in court.

      Sincerely,

      **** *******

      Business Response

      Date: 04/18/2025

      We dispute Mr. ******** allegations, and we regret we were unable to reach a resolution with Mr. ******** The resolution we offered in our previous response remains open.

      Customer Answer

      Date: 04/18/2025

       
      Complaint: 23099014

      I am rejecting this response because:

      Sincerely,

      **** *******
    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 4 accounts with ********************************************* and I watch it very closely on line I make my payments and if my card is locked they call and I turn my card on so they can get there payment. I also understand that if its a day late there is a 8/9 late fee. But as Im going over my accounts something just doesnt look right and I have brought this up to them before and they claim they cant see the on line accounts or what it shows us. With this being said lets do my tv for example I paid ***** they took 3 payments just today and have one set up next week march 26 $***** and march 27th for $55, I know something isnt right and this really needs to be looked at because I also understand I pay way extra for this stuff due to bad credit but come on my agreement was for this tv to cost me like 30 bucks a month or something (dont know exactly off the top of my head) and just today I made 3 payments plus last week? If you can help me great if not I will need to seek someone further to look into this.

      Business Response

      Date: 03/25/2025

      *****,

      Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please contact your local store to speak with the General Manager, so that we may discuss with you your concerns. If you need any further support, please do not hesitate to reach out to us at **************.

      Kind regards

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 17, 2025 We ordered a twin bed, foundation and mattress encasement from Aarons. I attached the pictures. They delivered it yesterday and basically walked in our home and threw a mattress and box spring on the ground. I called Aarons and they were like too bad. I called the manager **** and spoke with **** they were not helpful just were like oh well. To bad. We want them to make it right.

      Business Response

      Date: 03/28/2025

      *****,

      Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

      Kind regards

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      furniture was delivered to my home and damage was caused.1) broke a light bulb in the socket, had to get electrician to pull out the broken pieces 2) took down a light fixture, threw it on the floor and broke it 3) put a dent in the ceiling 4) scratched a wall 5) delivered and put together the wrong bedroom set 6) left the bedroom in a disaster state, screws, pieces and Styrofoam all over 7) put on hold for over 15 minutes 8 different times, no-one ever came back on the line have called several times, was told by the manager she would call me back, never did,

      Business Response

      Date: 03/25/2025

      ********,

      Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

      Kind regards

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having issues with my tv throughout my leasing agreement. The store location at ************************************** Tx came to pick up the tv in Dec 2024 and had it sent to their service department and gave me a loner tv. I started having issues with the ******** after having it a couple months so they stated my tv had been repaired and switched out tvs in Feb 2025. I paid my tv off Feb 2025 with a 60 day extended warranty now March 2025 the same issues has arose and I keep getting the run around. I filed a complaint with corporate who states the regional manager would reach out to me in 48 hours it has been 72 hours still no response and I keep calling and Im without a tv!

      Business Response

      Date: 03/25/2025

      ********,

      Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

      Kind regards

      Customer Answer

      Date: 03/25/2025

       
      Complaint: 23066527

      I am rejecting this response because:
      It has been more than enough time for them to replace the tv or refund my money so I can go buy another TV. I have been without a tv for weeks now it shouldnt take this long.
      Sincerely,

      ******** **********

      Business Response

      Date: 03/31/2025

      ********,

      Thank you for bringing this to our attention.  Our team is currently investigating the matter, and will update you on our findings as quickly as possible. We value your business, and appreciate your patience and understanding during this process.

      Kind regards

      Customer Answer

      Date: 03/31/2025

       
      Complaint: 23066527

      I am rejecting this response because: Nothing has changed I keep calling and keep getting the same responses. Im still without a tv for the same reasons. Which these issues should have been handled months ago. I have tried my best to be patient and professional as possible. Yet I still have not received not 1 response from the general manager at the location. The regional management cannot or will not make them respond so respectfully I reject this response.


      Sincerely,

      ******** **********

      Business Response

      Date: 04/08/2025

      ********,

      Thank you again for your patience while we looked into the issue with your TV.  We wanted to follow up and let you know that our Regional Manager has confirmed a replacement TV has been provided to you for the swap. We trust that this resolves the matter, and we hope the new unit is working well for you.  Should you have any further questions or need additional support, please dont hesitate to reach out. We truly appreciate your understanding and the opportunity to make things right.

      Kind regards,

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 23066527

      I am rejecting this response because: I received a tv with a broken frame the picture is messed up as well as the volume of the tv. I was told I would receive a tv equal or greater value. I REFUSE TO ACCEPT A BROKEN TV AND I PAID FOR A NEW TV. I should no be receiving a broken used tv period. 
      Sincerely,

      ******** **********

      Business Response

      Date: 04/21/2025

      ********,

      Thank you for bringing this to our attention.  Our team is currently investigating the matter, and will update you on our findings as quickly as possible. We value your business, and appreciate your patience and understanding during this process.

      Kind regards

    • Initial Complaint

      Date:03/13/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 15, 2025, I received notification that my claim was denied, and I would like to express my concerns about the reasons provided:1. **Proof of Loss Timing**: My claim was denied because it was said that proof of loss was not submitted within 90 days. I filed my claim on January 25, 2025, which is within the required timeframe.2. **Exclusion Due to Mental Disorder**: The denial states that my unemployment is attributed to a mental disorder. I would like to clarify that my disability is classified as ******* Migraine with Aura, which does not fit this exclusion.3. **Non-Club Member Status**: I was informed that my claim was denied due to being flagged as a non-club member. I began my club payments at the start of my plan, as confirmed by the store manager.4. **Contract Start Date**: The denial mentioned contract terms requiring contracts to start on or after my last day of work. I would appreciate clarification on how this applies to my situation.5. **Employment Duration**: It was stated that I was neither unemployed nor on leave for more than thirty days, which is inaccurate, as I was employed until October 1, 2024.I feel that AArons may not be fully fulfilling their obligations in this matter, and I am frustrated with the lack of support from the Better Business Bureau. I kindly request a thorough review of my situation and a re-evaluation of my claim.I have always fulfilled my obligations by paying my dues, and I hope for a fair resolution from AArons. While I am willing to cover my portion, I believe its only fair for the club to pay their share as well.Individuals who work hard should not be disadvantaged by complex policies. I hope for a resolution that reflects fairness and integrity. Thank you for your attention to this matter.

      Business Response

      Date: 03/18/2025

      *********,

      Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

      Kind regards

      Customer Answer

      Date: 03/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *******

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