Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aaron's has 1717 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's

  5850 US Highway 431 Albertville, AL 35950-2048

• 

  Aaron's Sales & Lease Ownership

  4111 Montgomery Hwy Dothan, AL 36303-1518

• 

  Aaron's Sales & Lease

  105 Scouting Cir Troy, AL 36081-2540

• 

  Aaron's Sales & Lease Ownership

  2556 Cobbs Ford Rd Prattville, AL 36066-7708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex boyfriend had got some furniture from Aarons. I was told I was used for a reference because I only qualified for $20 in credit. I had never paid on this account. Nothing was ever taking out of my bank account for this. Everything was taken from the ex boyfriends account. I have explained this to several representatives who i have spoke with who stated this would be taken care of but im still receiving a bill for something I Do Not Have and have mever paid a dollar on. Im requesting to be removed from this account . It does not belong to me

  

  Business Response

  Date: 03/18/2025

  *****,

  Thank you for bringing this to our attention.  We kindly ask that you contact our ***************************** at ************** directly during normal business hours to discuss how we can assist you. The hours of operation for our ***************************** are as follows: Monday Friday 9am 6pm (EST).

  Kind regards

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made the contract online, the option to pay monthly by logging into the *****'s portal is what I chose. Everything was set, made my initial payment, got email confirmation and spoke to a representative from local *****'s. At no time during that process did I see anything that said I would have to set-up an autopay in order to receive the item. Nor did the representative tell me that is was required to have autopay set-up, until this evening (4-7-2025) when the representative called to tell me the item arrived and we need to arrange delivery date.I have done business with *****'s for years, never have been told this was a requirement.

  

  Business Response

  Date: 03/18/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not call my phone when I stated not for them to call me.

  

  Business Response

  Date: 03/18/2025

  ********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  *********************** be assured that your concerns are taken seriously, and we will use them to enhance the training and support provided to our team members.   If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfair Business Practices and Denial of Service Aarons Rental on ********, ******, ** To Whom It May Concern,My name is [Your Name], and I am writing to formally express my concern regarding the recent denial of service I have experienced at Aarons Rental on ******** in ******, ********. I have been a loyal customer since 2020, consistently making payments on my rental agreements, even if occasionally delayed. Over the years, I have purchased multiple items, including a washer and dryer, and most recently, a bed. Unfortunately, due to an unforeseen job loss, I had to return the bed.Despite my history with your company, I recently applied for and was approved for a $600 rental agreement to obtain a new washer and dryer. I received an approval letter and attempted to schedule a delivery date. However, Aarons unexpectedly canceled my orders and later informed me that I am no longer eligible to rent from your company. This decision appears unfair and inconsistent with the business relationship I have maintained with Aarons for years.I have contacted Aarons corporate office regarding this matter but have yet to receive a response. Therefore, I am escalating my complaint to the Better Business Bureau for review. I am requesting a written explanation as to why my approved rental was canceled and why I am now being denied service despite my previous payment history.If this matter is not resolved fairly and promptly, I will explore further consumer protection options. Please respond within 10 business days to address this situation. I look forward to your prompt attention to this issue.Sincerely, ****** *****.

  

  Business Response

  Date: 03/18/2025

  Hi ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that our Regional Manager has made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please return their call at your earliest convenience or reach out to your local store so that we may assist you.   If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

   

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This location is very unprofessional they keep making mistakes and being rude when everything is there fault they take no accountability Ive given them my phone number so many times but they wont fix there records keep calling wrong number and then sent a lady name **** who put stickers everywhere and told my neighbors if they see me tell me they want their money are merchandise that I had already paid for and the manager ****** is the worst manager ever Im renting 4 items totally ****** never missed a payment

  

  Business Response

  Date: 03/18/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23029033
  
  I am rejecting this response because:
  
  Sincerely, nothing has been done but apologize until this happens again which it will Im sure I hope no one else has to deal with this problem 
  
  ******* *****

  

  Business Response

  Date: 03/20/2025

  *******,

  Please be assured that your concerns are taken seriously, and we will use them to enhance the training and support provided to our team members.   If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

   

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was making a purchase from Aarons furniture they came and got my dryer for repair. I was told it couldnt be dropped off until I caught up on payment a month behind. Called them the next week and let them know I would be paying it off and **** the manager stated ok well your dryer is here and ready. I asked him what was exact payoff for washer and dryer. I called the day before and talk to ******** an associate that give me problems everytime I call. But I let him know that I would be in tomorrow with my payment in full. In that same convo I asked him when would they be able to drop the dryer off and he said Ill put you down for Friday. They call me 10 am that morning telling me theyre calling me for a curiosity call they then call me back later on and say the same thing. I call the store and ask them do they do payment pick up he told me yes. I was met at my house at 630 to pick up payment. They come to collect my money with no receipt book. They wrote something out on the Aarons door tag. Not even stating I gave him cash and ***** on a debit card. So I call the store and speak with ******* and let him know Im giving them 400$ cash. And paying 28$ on my card. They proceed to go out the door and get in the truck. They then proceeded to sit in front of my house for 10 mins and come back to the door and come in and say ******* said call him. I tell the associate tell him to call me like youll been doing. He was so rude and disrespectful while I had company I had to put him out my house and threaten to call the police if you dont leave. Ill call the store and I speak with ******** in regards to my account being an incorrect balance he say it should update tomorrow. I call back that morning bc nothing changed and in that conversation **** says thanks for the payment Ms ****** we sold your dryer. Something I was paid for and they leave me stuck with that they want me to have that I called about before that was having issues. I want my product of matching set.

  

  Business Response

  Date: 03/31/2025

  Nickara,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Prior to the decision to permanently swap the item, we were unable to reach you for several months. Given the lack of communication, the store proceeded with the best available option to ensure you still received a comparable replacement.  While the replacement is the same model and fully functional, we understand that the difference in color may not have met your expectations. At this time, we consider this matter closed.  If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23027064
  
  I am rejecting this response because: They are liars. It wasnt several months. It was a few days. None to less before I paid off they told me they was bringing my dryer that Friday upon speaking with ******** from the store. Once they received payment that told me the next day sarcastically they sold my dryer. Before this I spoke with someone about this replacement dryer having issues. I had just spoke with **** and he said that the dryer wasnt finished being repaired so how was it months all lies. Have every call in my phone. Not even they call and bug u for payment come by your house etc none of that was done to give my what I was paying and paid for. The dryer dont work as it should like the one I had takes several cycles to dry clothing running my bill up as explained. The guys the sent was rude and wouldnt leave my porch after taking my money with no receipt book. Aarons has been an issue since a few months after renting from them. Never was late on a payment until the end when I fell on hard times from a separation. Called and explained and let them know it would be paid off soon. Everything was cool until I called about what I paid for. Im in the process of hiring an attorney if this matter isnt fixed I have a paper trial as well as every call outgoing and incoming. I had got my number changed and gave it to them a week later when I spoke to **** about updating number why he didnt say then it was sold bc their liars thats why. If it was months why wasnt it said on that call because their liars but if youll dont get to the bottom of it I will. Its ridiculous for someone to do business the way that they do. Im young but not dumb! 
  
  Sincerely,
  
  Nickara ******

  

  Business Response

  Date: 04/04/2025

  Nickara,

  Thank you for your feedback. At this time, we consider this matter closed.

  Kind regards

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that Aarons Furniture added my name as a co-lessee on a leasing agreement without my knowledge, consent, or signature. I never signed or authorized any documentation related to this agreement, nor was I informed that my name would be included. This is a serious violation of my rights and has caused distress and potential legal implications for me.When I contacted the Aarons store to dispute this issue, I was informed that the only way to remove my name from the contract is to return the itemwhich is completely unacceptable, as I never agreed to be part of this lease in the first place. I should not be held responsible for an agreement I did not authorize.I am requesting the following actions to be taken immediately:1.Immediate Removal of My Name My name must be removed from the contract as I was not a party to this agreement.2.Investigation and Explanation I demand a full investigation into how and why my name was added without my authorization.3.Written Confirmation I require written confirmation stating that my name has been removed and that I have no financial or legal responsibility for this lease.4.Correction of Any Credit Impact If this has affected my credit or financial standing, I expect Aarons Furniture to take corrective action and provide proof of resolution.If this matter is not resolved promptly, I will consider escalating my complaint to consumer protection agencies, legal counsel, or other relevant authorities.I request a written response from Aarons Furniture within, 10 business days I can be reached at ********************** or ************ for further communication.

  

  Business Response

  Date: 03/17/2025

  Ms. ****** was identified as a secondary lessee by another customer and that customer listed Ms. ****** on their ********************** application. Aarons did not add Ms. ****** as a lessee to any lease agreement and had no involvement in the addition of Ms. ****** to the agreement. Aarons did not perform any type of credit check on Ms. ******. Ms.****** did not enter into any lease agreement with Aarons and is not a customer of **********************. We can confirm that Ms. ****** has no legal or financial obligations to Aarons at this time.  We have also removed Ms.****** from the agreement at issue. We appreciate Ms. ****** bringing this matter to our attention and we now consider this matter closed.  

• Initial Complaint

  Date:02/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account number is ********. I called in early this on 02/25/25 and spoke with the sales manager whose name is something like ****** or ******* and I told her I wanted to return the dryer because I cannot hook it up and I cannot find a connector for it. She told me to hold off on returning it because Aarons has a customer that had the same issue and she was going to find out the information so that I could get the connector to be able to use the dryer and not have to return it. Friday came, and I know she is a busy woman so I waited until around 4;30pm before I called her. When I called a young woman named **** answered the phone. She was rude, passive towards my concerns, her gestures was more like she didnt want to be there. She then put me on hold and never came back to the phone. I have the phone records that will show how long I stayed at n the phone. I then called back and someone named ****** answered the phone. She seemed to be high or out of it. By my third call with someone named **** I was completely upset and I mentioned contacting the bbb is when they finally put the person (*******) I asked for in the phone. I believe a few of the workers in there are on drugs and everyone should be given a drug test. Not the kind where urine is the source, but a hair strand not a wig or fake hair either. They have a way to pass a drug screen by using a clean persons pee. They either tape it to their leg, or hide it somewhere in their ******. This is 100% fact. People even get away with seeing probation officers watching them urinate because of how slick it is. They have furniture and when I ask one employee a price they may say $250, if I call back ready to purchase the Cash sale or as is merchandise **** will say $425 for it. Then when I ask for the manager they say the first time it was a mistake and it really is this price. I would like a district manager or executive who doesnt work there and arent friends to give me a call so that I know my complaint heard

  

  Business Response

  Date: 03/17/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 03/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to make a payment and the person I was speaking to said I owed for a late charge. He then told me he was the store manager, I was upset that he lied to me about trying to charge my card and it was declined, because there was money on the card to make the monthly payment.

  

  Business Response

  Date: 03/17/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and work with you on a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am submitting this formal complaint against Aarons **** regarding fraudulent documentation, unethical business practices, and harassment from their representatives.I entered into a lease agreement with Aarons for a GE Profile 5.0 CF TL Washer (Agreement #*****). However, at the beginning of my lease, the store manager engaged in fraudulent activity by having me re-sign my lease agreement due to an "error." I later discovered that this was done so the manager could receive credit in the store. Furthermore, this fraudulent lease agreement was processed through ********, raising serious concerns about its legitimacy and potential contract manipulation.Additionally, due to unforeseen financial hardship from being laid off in December, I have fallen behind on my payments. Despite my efforts to resolve this, Aarons representatives have repeatedly harassed me by coming to my residence and banging on my door for over 10 minutes at a time, which I consider aggressive and unacceptable. If this behavior continues, I will be left with no choice but to press charges for harassment and trespassing.I have also refused to work with my local store due to their unethical practices and request that all further communication regarding my account be handled through Aarons corporate customer support team. I am willing to make arrangements to catch up on my balance of $389.28, but I need assurance that I will not face further harassment or misconduct.I urge the BBB to investigate this matter, as Aarons has engaged in deceptive leasing practices and allowed fraudulent documentation to be processed. Their collections methods are also highly unprofessional and intimidating. I request that Aarons be held accountable for their actions and that they take immediate corrective measures.Please let me know if any additional information is needed to proceed with this complaint.

  

  Business Response

  Date: 03/17/2025

  ***,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  Your account has been transferred to our *****************************.  We kindly ask that you please contact our ***************************** at ************** directly during normal business hours to discuss your account and how we can assist you. The hours of operation for our ***************************** are as follows: Monday Friday 9am 6pm (EST).

  Kind regards

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will take steps forward to contact the retention center. 
  Sincerely,
  
  *** ********