Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aaron's has 1717 locations, listed below.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's

  5850 US Highway 431 Albertville, AL 35950-2048

• 

  Aaron Sales & Lease

  1720 Al Highway 21 S Oxford, AL 36203-2460

• 

  Aaron's Sales & Lease Ownership

  4111 Montgomery Hwy Dothan, AL 36303-1518

• 

  Aaron's Rental Purchase

  9532 Parkway East Birmingham, AL 35215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently renting a washing machine from the **********, ** store. It is scheduled to get picked up today because I have another one. My payment isn't due until the 15th. I called the store in advanced and asked them to remove my card from my file and that I was withdrawing consent to use my card. My card is usually charged on the 3 of each month. He charged me anyway! Even though I won't have the item on the 15th.I respectfully request that my card is credited immediately. I do not owe anything on this washing machine. Thank you.

  

  Business Response

  Date: 11/04/2022

  *****,
  
  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We will have a member of our team look into this and get back to you as soon as possible.  Thank you.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  'I am on my second bed purchase and the first one is paid for and I have not gotten all the hardware for it and now the second bed fell and broke.i told them it could not be fixed that he needed to be replaced and now here I am not a month later and it is broke again. I have been calling and calling and getting no where at this point I would rather just have a box spring rails and a headboard. With the screws this time but they are not calling me back but my payment is still being taken every month and will be completed in March,l really want this resoled by end of month,the store is in ******************,

  

  Business Response

  Date: 11/04/2022

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We will have a member of our team look into this and get back to you as soon as possible.  Thank you.

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been renting to Own Furniture from Aaron's furniture store located ****** Dorchester **, area and I believe there are Issues,and concerns one I believe store may be renting used furniture under misleading sercomstance of New furniture at full price: 2nd issue is I believe when customers are paying cash there may be some sort of fraudulent mishandling of cash funds in store location as I just experienced an issue where I was being accused for non-payment for merchandise and then upon proving it was paid and providing receipt I was then told that these were late fees and additional hidden fees that were not in my contract nor disclosed I've been renting for over 2 years store has recently experienced a new manager and seems to be an issue with customer payments and correct payment amounts. there are individuals who are not as aware or mathematicaly capable of seeing a over charge,who are renting from this business and maybe at risk of being overcharged and or being mishandled with merchandise and the cost of the items for the merchandise A accusation of $289.00 should never easily be mistaken for unpaid, and then changed to additional contract fees on furniture lease that's almost paid off full lease agreements was $5500.00 Balance owed $1500.00 This late in my lease agreement almost 2 years there shouldn't be additional fees or hidden contract renewal agreements. I feel I being over charged.I pay a total of $356.00 monthly my receipts states I only pay $289.00 monthly Somethings incorrect.

  

  Business Response

  Date: 11/04/2022

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We will have a member of our team look into this and get back to you as soon as possible.  Thank you.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid off my contract off at their ************* location in July 2022. Iwas renting a washer and dryer. I started having issues with the washer a few months prior to me paying it off. The washer stopped working. After a while of me calling they sent someone out to fix it. It worked for a couple of days and stopped working. I then started having some issues with the dryer. By now, everything is paid off and Im moving. I call for repair and was told. You have a lot of stuff in your basement clean it up and we will come out to fix the units. I clear everything out that day and call back. We will be out to pick up the units and fix them in the repair shop. I agree to this, meanwhile, I still paying Aaron club fees @ **** a month. Weeks go by, I hear nothing on the progress of the repairs. I call the store. I was told that they didn't know anything about this and the store manager ******* would give me a call back. It is now November 1. I haven't heard anything back and today they will be also be taking their **** from my account. At this point. I fell like every fee and monies that I invested in this contracted should be returned to me.

  

  Business Response

  Date: 11/02/2022

  ********,

  Thank you for being an Aaron's customer.  We will have a member of our team look into this and get back to you as soon as possible.  Thank you.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a living room from Aaron's in July 2022 and set automatic payment to charge my card every 2 weeks. My apartment bldg flooded, my apartment manager requested for me to transfer to a new unit. I called aaron on October 27 as soon as I got the new unit # and before I signed the new lease for the new unit on the 28, I spoke to *******. She was extremely rude, unprofessional and made me feel like I was a huge inconvenience, she asked me why didn't I call sooner, I stated I just found out we had to do an emergency move to new unit I called as soon as I knew. She scheduled me for the following week Monday at 4:00 easter time. Comes Monday Aaron was a no show, I called Aaron unfortunately I got the same lady, as I'm explaining no one showed up she hang up. I called again, this time she states she is not sure it was on the schedule, she is not able to give me a timeframe. At this point I'm frustrated I had to leave work because she had scheduled me for 4, I just told her then to just close my account so I would like to return the living room, she says okay no problem, they are not able to pick it up till next week she did not give me a date and she states she will have her manager to reached out to me. so far nothing and they have already charged my card for next payment. I would like to file a complaint for the way I was treated and get my refund back.

  

  Business Response

  Date: 11/02/2022

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. We will have a member of our team look into this and get back to you as soon as possible.  Thank you.

  Customer Answer

  Date: 11/03/2022

  Manager *** called me on November 1st 2022 around 3:30 in the afternoon eastern time. She wanted to know where the living room was and if I still needed helped with the transfer. I informed her the living room remained at the original apartment where they were supposed to pick it up for the transfer and was a no call no show, and unfortunately I had to return the keys to the apartment just like I explained to *******, because construction is due on Tuesday morning for that damaged unit, the keys where due to return on October 31st after 4:30 just like I stated to ******* previously when I called Aaron after the no call no show since Aaron's had me schedule October 31st before 4 per *******. The apartment manager worked with me to keep the keys until November 1st 10:00am when I explained s Aaron's was a no show to give me few more hours to find out what was going on. According to *** the Aaron's manager she explained they had trouble with the truck they were unable to go out that day, and of course I inquired onto why wasn't I contacted to let me know what was going on ( when I called the second time after the lady had hung up on me, why didn't she tell me that instead she said she did not know why they didn't show up, for I was on the schedule and she did not have a time frame when they would be there and was quickly dismissive and rude. And finally she said she would have manager reached out when I requested to close the account and they had to pick up furniture that evening because construction was due to start the next morning) I wouldn't have leave work early to wait for Aaron and lost wages. *** asked if I still needed transfer I told her the same thing I previously told ******* I do not want to do business with Aaron's after this horrible service, and I had requested for that account to be closed. I informed her unfortunately I had to return the keys earlier that day for I no longer have access to the unit and when you leave stuff at the apartment when you move out they usually throw it out. She informed me she has to get it back if I don't want to be charge for it, which I would absolutely fight because I do not wish to pay for their unfair and deceptive business practices, I provided her with the name and phone number of that apartment complex to reach out so she can try to recover the living room, she also asked me to call the apartment to informed them that she would be calling to give authorization to talk to to them. My concern is Since Aaron's had already charge my credit card on October 28th 2022 the day I called to schedule the transfer for the future bill, will I  get my refund for that payment? I will not be satisfied until I get my refund back.

  

  Business Response

  Date: 11/16/2022

  We appreciate you as a customer and would like to discuss your concerns. A team member from **************** will be in touch with you as soon as possible. 

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Aaron's driver came here to pick up a item that was paid for at the time. And called me as a customer an ******** and drove dangerously out of my apartment complex we have children here he had no respect and shouldn't be employed here at Aaron. Aaron's in question is **** in ***** ********.

  

  Business Response

  Date: 10/31/2022

  ******,
  
  Thank you for being an Aaron's customer.  We will have a member of our team look into this and get back to you as soon as possible.  Thank you.

  Customer Answer

  Date: 10/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay:Hello:My name is *************************. I live at ************************************************************** decided to use your services through a friend and he suggested to call *****'s, so I did. I went to the ****** store to get what I needed. I started renting a washer, dryer, and refrigerator. Then a little while later, and still paying on the other items, we decided to rent a King size bed and frame. We actually paid all those items off at the same time. During the time of renting the first 3 items, our basement did flood twice. But at 2 different times. So water got in the ************** and they had to be sent out for repair. When we paid off all the items, 2 months later, the washer takes a c*** So now my boyfriend went on your website to get a couple rocker recliners and found a set of 2. The first 3 days after they were delivered, his broke down on the right side. He called the store and the chair was replaced with a loner and about 4 days after we got that one, it broke down completely on the whole right side. He weighs about 375 and 6'4". He called the store and was told that they were still waiting for the part on the very first one. So he asked the manager (***) if he could find my boyfriend a BIG MAN chair and was told there's nothing in the warehouse. NO effort whatsoever to satisfy his customers, and he just shrugged his shoulders and said there wasn't anything he could do. And we have both told them that "WHY" would I want to continue paying for something that's broken down?????????????? We have been getting calls about the payment, and I am only 1 whole month behind in payments. I am not going to keep paying for broken down furniture, so if you could help me get things taken care of, such as getting on them about how they want me to keep paying for junk furniture. Would you pay for junk broken down furniture???? I'd really like for them to get me a BIG MAN chair that's going to hold my weight. And this has all been at least 3 or 4 months. Please help me...

  

  Business Response

  Date: 10/25/2022

  ********************, 

  Thank you for being an Aaron's customer. Your feedback has been forwarded to the area manager to review and address your concerns directly. Look for a call from the leadership from the local store in ***** hours. 
  

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an a account with Aarons rentals. I purchased an Xbox X series in Dec 2021. I made my payments I even had the club purchased with the normal payment for a few months. I have dealt with aarons for many years and have good relationships with them in the past. On July 14th , 2022 we had a house fire. We lost many items due to fire, water, smoke and soot damage. I reported this to Aarons. I sent them pictures, I sent them the fire report. I sent them inventory list from the insurance company showing the item was claimed. They kept charging me and actually owe me 58. 72 for a payment they took on August 19, 2022 after the fire and after it was reported that the item was destroyed. They charged off my account without a single phone call or letter. No communication at all. I spoke with **** the store manager several times and not one time did he follow through with what he said he would do be it call me back or email me or contact corporate. I am so very upset with Aarons, and this store Store #C0140 ****************************************************************** ************

  

  Business Response

  Date: 10/25/2022

  **************, 

  Thank you for being an Aaron's customer. Your feedback and customer experience has been shared with the local area and general manager. 

  Customer Answer

  Date: 10/25/2022

  My issue is with the local store and its general manager. Doubt sending them the same information I already sent to them will help. But I do want to say I understand the **** insurance and for accidental type claims it makes sense but a natural disaster claim should just be automatic if you have proof and no need to pay for extra insurance. I will follow up with my States Attorney in regards to insurances about this as well.  I hope to hear back from the local store and general manager soon. Thanks. 

  

  Business Response

  Date: 10/28/2022

  Thank you for bringing this to our attention, we will have a member of our team look into this and get back to you as soon as possible.  Thank you.

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18294163
  
  I am rejecting this response because: This is no ************** is only acknowledgement of the complaint and that it will be forwarded. Nothing has been resolved or settled. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/01/2022

  Thank you for your feedback. At this time, we consider this matter closed.

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18294163
  
  I am rejecting this response because: No one did anything!! How can it be closed???? 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A individual who applied for merchandise used my address and phone number. This person is incarcerated and not associated to this address, phone number or myself. I keep receiving calls daily and multiple times a day for the person. This individuals name is *************************. Aaron's came to my home and spoke to my family members and was informed he is in jail and do not have the items that he received.

  

  Business Response

  Date: 10/25/2022

  **********************, 

  We are happy to assist you but need more information. Please respond back to the voicemail that was left for you this morning concerning your feedback. 

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022, I ordered a sectional couch from Aarons which they delivered and the delivery drive broke the couch bringing in apartment and failed to give couch cushion for corner seat. I contacted Aarons and they only wanted the money for the furniture and I told them I am not paying for broken furniture. They came and returned the couch on 10/20/22. I would like my money refunded to the broken furniture they tried to sell me. I am attaching pictures from delivery

  

  Business Response

  Date: 10/25/2022

  ************,

  Thank you for being an Aaron's customer.  We have shared your feedback with the area and regional manager of your store location.  Please hold for direct contact from the store regarding your refund request if applicable.